Computer Application To Business II.

Presentation Dell Case study.

Presented by Atiya Khalid.

Khadija Saleem.Samiya Rajput.Shazia Wahid.

Benefits of E-commerce for Business:• Open for 24/7/365.

• No holidays required.

• Easier data management.

• Low cost required for running.

• Attract new customers.

• Decrease the Advertising and Marketing Cost, Personnel, Travel Cost etc.

• E-commerce enables consumers to perform price comparison.

• Consumers can save their time.

• Visit various online store without any discomfort.

• Wider range of choices for the needed products from the variety of sellers.

Benefits of E-commerce for Consumer:

Disintermediation:

Disintermediation so important to Dell’s success:

Disintermediation so important to Dell’s success because;

• It decreases the cost of their product.

• Its increases the customer satisfaction.

• Dell is better positioned to understand its customers’ needs directly.

Just-in-time Production:

E-commerce contribute to customer service levels:• Dell build strong customer relations.

• Customers need to be comfortable using paperless transactions without face-to-face contact.

• Customers can create and view their service records online.

• This allows Dell customer service representatives to quickly and efficiently handle requests.