Download pptx - CID Introduction

11

CID Introduction

22

CID&OOW Service Process Flow Chart

33

Surface – Painting Peel Off

Damage Comments Repair Way Exchange Parts In Warranty

Out of Warranty

Painting peel off [Figure1-5]

LCD bezel or top case worn or painting peel off

Exchange or thicken the rubber - Free Free

- Exchange related parts Charge Charge

LCD cover or bottom case worn or painting peel off


4

1 2

3 5

44

Surface – Painting Peel Off


Out of Warranty

Painting peel off [Figure 6-8]

X88V, F6VE LOGO painting peel off

Exchange or thicken the rubber Exchange related parts Free Charge

F83 Series top case painting peel off[Figure 8]


6

7 8

55

Surface - Broken


Out of Warranty

Broken [Figure 9-13]

A8/Z99/Pro80 Series, LCD cover broken near hinge [Figure 9,10]

Exchange related parts - Free Free

A8/Z99/Pro80 Series, hinge and stud broken [Figure 11-13]

Exchange related parts - Free Free

9 10

11 12 13

66

Surface - Broken


Out of Warranty


X80/X81 Series, LCD cover broken near hinge[Figure 14,15]

Exchange related parts - Free Charge

X80/X81 Series, hinge and stud broken [Figure 16-18]

Exchange related parts - Free Charge

14 15

16 17 18

77

Surface - Broken

19 20


Out of Warranty


F80/X82/F81/X85/F83/X88 Series, the hinge riveted broken[Figure 19,20]

Exchange related parts - Free -

M51Tr hinge broken [Figure 21]

Exchange related parts - Free -

21

88

Surface - Broken


Out of Warranty


Not caused by hit or droped TBD - - -

Caused by hit or dropped or customer induced

Exchange related parts - Charge Charge

22 23

24 25 26

99

Surface - Broken

27 28

3029

1010

Surface - Cracks


Out of Warranty

Cracks [Figure 31-36]

The cracks expand from screw, the rubber not remove by customer[Figure 31-33]

- - Free -

The cracks not expand from screw [Figure 34-36]

- - Charge Charge

31 32

34 35 36

33

1111

Surface - Broken


Out of Warranty

TOP Case Broken

[Figure 37-42]

Caused by hit or dropped or customer induced[Figure 37-39]

- - Charge -

Not caused by hit or droped[Figure 40-42]

- - Free -

37 38

40 41 42

39

1212

Surface - Broken


Out of Warranty


M50Vn Touchpad broken[Figure 43,44]

- - Charge -

K42Jr TOP Case stud broken, not noticeably contrived damage[Figure 45,46]

- - Free -

43

45 46

44

1313

Surface - Broken


Out of Warranty

Bottom Case Broken

[Figure 47-52]

F3/X53/Z53 Series bottom case hinge broken, not caused by hit or dropped or customer induced[Figure 47-49]

- - Free -

Caused by hit or dropped or customer induced[Figure 50-52]

- - Charge -

47 48

50 51 52

49

1414


Out of Warranty

LCD latches drop off [Figure 53]

LCD latches drop off Reinstall - Free Free

53

Surface - Broken

1515

Surface - Broken


Out of Warranty


F9 series hinge broken[Figure 54,55]

- - Free -

X50C hinge loosened, rivet drop off[Figure 56,57]

- - Free -

54

56 57

55

1616

Battery


Out of Warranty

Battery Broken [Figure 58-62]

Battery broken and no burned - - Charge Charge

58 59

61 62

60

1717

Battery


Out of Warranty

Battery latches broken

[Figure 63-64]

K40 Series Battery latches broken - - Charge Charge

63 64

1818

Keyboard


Out of Warranty

Keycap drop off [Figure 65]

Keycap drop off (including its bracket)

Reinstall - Free Free

- Exchange the keyboard Charge Charge

65

1919

Keyboard - Oxidation

6766


Out of Warranty

Keyboard Oxidation

[Figure 66-67]

Liquid soak into the keyboard and the top case.

-Exchange the parts

which was soaked by the liquid

Charge Charge

2020

Keyboard - Broken


Out of Warranty

KeycapTwist [Figure 68-70]

Keycap twisted heated by the outside - Exchange the keyboard Charge Charge

Keycap twisted by other reasons TBD - - -

706968

2121

Keyboard / Touch Pad Abraded


Out of Warranty

Keyboard or Touch Pad abraded

[Figure 71-74]

Keyboard or Touch Pad was polished by the abrasion.

- Exchange the keyboard or Touch Pad Charge Charge

The sign on the keyboard or Touch Pad was drop off

- Exchange the keyboard or Touch Pad Charge Charge

7473

7271

2222

Adapter – Surface Damaged


Out of Warranty

Adapter surface damaged

[Figure 75-76]

Adapter surface has water mark or melted or broken.

- Exchange the adapter Charge Charge

75 76

2323



Out of Warranty


[Figure 77-79]

Adapter surface broken and no burned - Exchange the adapter Charge Charge

77 78 79

2424



Out of Warranty


[Figure 80-83]

Adapter surface and not caused by hit or customer induced

- Exchange the adapter Free -

82 83

80 81

2525

Adapter – Cable Damaged


Out of Warranty

Adapter Cable damaged

[Figure 84-87]

Cable broken and the plastic outside abraded - Exchange the adapter Charge Charge

84 85

86 87

2626

Adapter – Cable Damaged


Out of Warranty

Adapter Cable damaged

[Figure 88-92]

Cable port burned - Exchange the adapter Free -

Cable port broken - Charge Charge

88 90

91 92

89

2727

Adapter – Label Damaged


Out of Warranty

Adapter label damaged [Figure 93]

Label removed, scribbled or damaged seriously - Exchange the adapter Charge Charge

Label Damaged

93

2828

Surface damaged

Mouse – Surface Damaged


Out of Warranty

Surface Damaged [Figure 94]

The surface of the mouse split or damaged. - Exchange the mouse Charge Charge

94

2929

Mouse – Cable damaged

Cable twisted

Wire broken


Out of Warranty

Cable Damaged [Figure 95-96]

Cable twisted or wire broken - Exchange the mouse Charge Charge

95 96

3030

Mouse – Label Damaged

Label tear up by

customer

Label damagedand

disassembled


Out of Warranty

Label Damaged [Figure 97-98]

Label tear up by customer or disassembled after damaged

- Exchange the mouse Charge Charge

97 98

3131

ODD – Mechanical Damaged


Out of Warranty

Mechanical Damaged [Figure 99]

The hook broken, damaged or missed so that the ODD couldn’t read the disk.

- Exchange the ODD Charge Charge

99

3232

ODD – Mechanical Damaged

ODD bracket broken

ODD tray out of shape


Out of Warranty

Mechanical Damaged

[Figure 100-102]

Includes: ODD bracket broken, ODD tray out of shape, data cable damaged, etc.


100 101 102

3333

ODD


Out of Warranty

Separate from the main machine

[Figure 103]

ODD separates from the main machine, data cable damaged


103

Separate from the main machine and damage

3434

LCD

Damage Comments Repair Way Charge

LCD Broken [Figure 104-108]

Panel crack and mural are considered caused by drop, press or misuse

Replace the panel Yes

104 105

107106 108

3535

LCD

109 110 111

43

112 113 114


LCD Showed Abnormal

[Figure 109-114]

LCD Showed Abnormal and mural are not considered caused by drop, press or misuse, no liquid inside

- No

3636

LCD

115 115 115

115 115 115


Black speck[Figure 115-116]

Black speck and mural are not considered caused by drop, press or misuse

- No

Golden speck[Figure 115-116]

Golden speck with black liquid crystals and light line - Yes

3737

LCD

116 116 116

116 116 116


Black speck[Figure 115-116]

Big black speck seems liquid crystals overflow and mural are not considered caused by drop, press or misuse

- No

3838

LCD


Rust[Figure 117]

The rim of LCD rust and mural are not considered caused by drop, press or misuse, no liquid inside

- No

117

3939

LCD


LCD bezel drop off

[Figure 118]

There are crack between LCD bezel and LCD panel, and mural are not considered caused by drop, press or misuse, no liquid inside

- No

118

4040

LCD


Liquid inside[Figure 119-120]

LCD Liquid inside - Yes

120

119

4141

LCD


Entry of foreign matter

[Figure 121]

Entry of foreign matter into LCD and mural are not considered caused by

drop, press or misuse- No

121

4242

I/O Port

122 123 124


LAN connector broken

[Figure 122-124]LAN connector pins broken - Yes

4343

I/O Port

126

125

127


USB connector broken

[Figure 125-127]

USB connector pins broken and drop off - Yes

4444

I/O Port

128129


USB connector broken

[Figure 128-129]K40/K50/K70/F82/PRO88 series USB connector pins broken

- No

4545

I/O Port


I/O Port broken[Figure 130-134]

Audio connector brokenDC Power Jack broken

- Yes

130 131

132 133 134

4646

I/O Port

135 136 137


DC Power Jack burned

[Figure 135-137]

DC Power Jack burned and not caused by hit or customer induced - No

4747

Machine Oxidation


Liquid inside [Figure 138-139]

It may be caused by misuse, ex:(a) Customer try to self-repair and use wrong

way to clean to get the oxygenation.(b) Splashed by liquid.

Check other parts and complete function first. Replace the damage parts

Yes

138 139

4848

Machine Burned


NB Burned [Figure 140-141]

Require to check the cause of such case carefully and seriously. If unable to judge the endures responsibility, please feedback to ASUS HQ.

Replace the hole NB TBD

140 141