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CERTIFICATE PROGRAM IN
Live Virtual Instructor LedWorkshop and Certification
DESIGN THINKING
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For Individuals
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The designer does not begin with some preconceived idea. Rather, the idea is the result of careful study and observation, and the design is a product of that idea.
– Paul Rand
““
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BUILDING THE DESIGNER’S MINDSET
Brainwarming
InitiationWhat is it? (With example)
To draw logic, imagination, intuition & systematic reasoning to solve problems in a creative manner & create outcomes that are desirable to the end user.
Brainwarming
ContextFor Whom?
To reduce complexity of a problem. Know your customer, empathize with them & create accordingly.
Brainwarming
PurposeWhy?
To empower traditional thinkers to develop innovative solutions to the problem at hand.
Brainstorming
“Real problem”“Narrowing it down”
Often, solutions developed are not long-term because we don’t spend enough time knowing the real problem.
Brainstorming
Solve for “X”
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THE PROGRAM OVERVIEW
COLLABORATIVE WORKOUTS IN VIRTUAL MODE
• Virtual team breakouts to work on industry specific cases to
experience first hand application
• Near real face to face experience using latest digital platforms for
virtual learning like-
16 HOUR DESIGN THINKING LIVE VIRTUAL WORKSHOP
• Comprehensive and immersive workshop to train all participants in
the philosophy, principles and tools of Design Thinking and
Innovation.
• Experience design thinking and the power of application of Design
methods as a solution recipe for multiple challenge conditions
D.LEARN – COACHING AND HANDHOLDING FOR DESIGN THINKING MINI PROJECTS POST THE WORKSHOP (6 weeks of Post Workshop)
• Participants now work on selected challenge areas/ projects
under the mentorship and guidance of a QGULE Design
Coach. Participants are coached to apply their learning and
solve real business challenges.
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The Live Virtual Program Design
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THE DESIGN THINKING WORKSHOP
This virtual instructor led workshop delves intothe fundamentals of the Design Thinking approach byimmersion in collaborative exercises, dynamic discussions,relevant readings, and quizzes.
You will experience the power of Design Thinking concepts to create a path to innovation, unveil new possibilities, and make a greater contribution to your organization’s future success. Topics covered include fundamental principles of Design Thinking, the Design Thinking process steps, and awareness of some of the tools used in Design Thinking.
Design Thinking helps solve wicked problems and is the
best tool to handle ambiguous situations.
01
• Emerging decision makers build their expertise in this
workshop with specific design tools and methods as well
as understand the end to end human centered framework.• Create a culture of design and empathy in your
organization
• Unlock value of trapped innovation opportunities in your
organization.• Align various stakeholders and leaders towards a single
purpose• Create real business impact over sustained periods of time• Understand how Design Thinking can come to life in a
distributed working scenario
WORKSHOP
OVERVIEW
WORKSHOP
TAKEAWAYS
02
WORKSHOP
OVERVIEWWORKSHOP
TAKEAWAYSWORKSHOP
CURRICULUM
D.LEARN
POST WORKSHOP
01 02 03 04
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Timeline Description Engagement
MODULE 1
Importance of Design & What is Design Thinking
Participants understand the importance of design thinking and its relevance to the current VUCA Economy. The various design thinking principles are articulated with relevant case studies. Participants understands what is meant by “Experience "and why it is of utmost importance for a Human centered innovation approach.
MODULE 2
Writing the
Problem
Statement
The challenge areas are now
viewed from the Human experiential
angle, and data in order to gain key
insights. The session would include
Detection of the exact problem space and defining this as a contradiction
Find the specific opportunity Virtual team breakouts
MODULE 3
Understanding
Stakeholders and
Users
• Goals and priorities are identified
in alignment to the problem area
• This is done using techniques
like Stakeholder mapping
• Teams work in virtual breakouts
on the individual challenges
• Present outcomes to the group
for reactions.
60 Min
Expert assisted
90 Min
Expert assisted
1
2
3
Perspective Understanding
150 min
Interactive, voting, sharing
Doing and Experiencing
03
Workshop
Curriculum
Interactive, voting, sharing
Team activity
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4
5
Timeline Description Engagement
MODULE 4
Personas and
Empathy Maps
• Participants now understand what
is the meaning of empathy with
application examples
• Segmentation and persona
creation techniques are shared
and explained
• Method to empathise and
document pains and gains using
empathy map is showcased
• Participants in their respective
virtual breakout groups experiment
with empathy map and persona
MODULE 5
Presentations
and Retrospect
• Participants present their working
and identified pains and gains for
the stakeholder group selected
• Expert inputs and guidance is
provided by the facilitator
• Feedback from participants
150 min
Team activity
Competency Areas:
Detecting hidden needs of
stakeholders
Convergent and Divergent Thinking
Human Centred and data based
Problem Framing
Systems Understanding
Do it!
Review and Feedback
03
Workshop
Curriculum
Interactive, voting, sharing
30 min
Interactive, voting, sharing
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Timeline Description Engagement
MODULE 1
Current Scenarios & Identification of Pain Points
Participants understand how to identify the pain points using RTB- Rose Thorn Bud Methodology and derive insights from the Empathy map. The facilitator showcases stakeholder journey map and its applications. Participants then define the HMW statement using statement starters
MODULE 2
Ideation and
Voting
• Creative Matrix is used to
generation multiple ideas
• These ideas are built upon by
the teams in the group activities
• Multiple prioritization methods
are showcased to shortlist the
ideas
• Participants work in virtual
breakouts on the individual
challenges
• Present outcomes to the group
for reactions.
MODULE 3
Storyboarding
• QGLUE facilitator showcases
the storyboarding technique
and how the ideas must be
integrated to create a solution
concept.
• Examples of story boarding are
showcased
• Participants now in virtual
breakouts create their solution
storyboards
120 Min
90 Min
Expert assisted
6
7
8
120 min
Interactive, voting, sharing
Doing and Experiencing
03
Workshop
Curriculum
Interactive, voting, sharing
Team activity
Team activity
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9
10
Timeline Description Engagement
MODULE 4
Prototyping
• Participants now look at multiple
methods of prototyping and the
need to fail fast by validation of the
concept
• Concept poster is showcased in
detail along with relevant
application
• Breakout to create concept poster
which will also include timelines,
resources, risk assessment and
core theme
• Participants in form of teams
critique the concepts
MODULE 5
Pitch
• Facilitator demonstrates key skills
Participants use the concept poster
to create respective pitches in a
virtual breakout.
• Participants pitch their concepts
and gather feedback
• Expert inputs and guidance is
provided by the facilitator
• Feedback from participants
90 min
Team activity
Competency Areas:
Creating effective Pitches
Human cantered problem framing
Ideation for Innovation
Storyboarding and prototype
creation
Do it!
Review and Feedback
03
Workshop
Curriculum
Interactive, voting, sharing
60 min
Interactive, voting, sharing
This is followed by D.Learn which is a post workshop project for applying the learning to a real world scenario/ business challenge. D.Learn is an optional component of the training.
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1. Teams of 4-5 members each will be formed
2. A real-scenario business problem will be selected by each team.
3. In the following 6 weeks with the help of a Design Coach, teams will be guided to use the Design Thinking Tools and Methods to propose a solution.
4. Teams complete their Design projects with a prototype and this is showcased to stakeholders
Post Workshop Project
(6 weeks)
LEARNING TOOLKIT
• Every participant who signs up for D.Learn receives a Toolkit. • It has been designed such that all Design Tools are handy and
can be straight taken out from the Kit to be used as Templates.
VIRTUAL COACHING SESSIONS
• These coaching sessions are held at the critical milestones of Discover, Define, Design and Deliver
• At the beginning of each phase you will have a 1-1 call with a Design Coach from QGLUE to help you realise your design path in each phase.
• These coaching session lasting for 60 mins will be conducted over virtual platforms
04
POST WORKSHOP PROJECT : D. LEARN : OPTIONAL
Everybody actually! Design Thinking should be at the core of strategy development and organizational change in order to create a culture that’s focused on a creative way of solving problems. This way of thinking can be applied to products, services, and processes; anything that needs to be improved.
Who Should Attend?
05
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06
Certification
Participation Certificate
The primary is a participation certificate, given after the completion of the workshop.
Certificate of Completion
The second is a certification of completion, given after fulfilment of D.Learn, which is the post workshop engagement project.
This is a Playbook.
Not for everyone, but for those who dare to build future-
proof organizations, services, products and processes.
We have captured some of the most powerful tools of
Design Thinking and Innovation and designed the
playbook in a way to have each tool on a separate page,
to be used as templates.
07Receive QGLUE’s Design Thinker’s Playbook
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The QGLUE Virtual Collaboration Experience
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1. VIRTUAL COLLABORATIVE CLASSES • Use of state of the art virtual collaboration tools like Mural / Zoom• Teams can use Mural to brainstorm, evaluate ideas and prepare storyboard with the coach guidance using inbuilt templates &
sticky notes
• Organize and share ideas with others
From onsite collaboration space
To virtual collaboration
USE OF VIRTUAL TOOLS
2. FACILITATION
UserLog in to Zoom
Application
Use of Mural by teams in individual workout
rooms Zoom workout rooms
Digital workspace for collaboration with in-built tools, templates
Remote conferencing for online meetings/workshops
3. EXAMPLE OF INBUILT TOOLS & TEMPLATES TO FACILITATE THE TRAINING
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CLIENTS SPEAK!
“It was great interacting with attendees from
diverse professional backgrounds. The
Design Thinking concepts and tools were
delivered elaborately. Look forward to
applying them all. ”HR Business Partner Societe Generale
“ The facilitator is the best part
about the Design Thinking
Workshop. His knowledge and
excellent delivery lead to value-
driven learning.”
Transformation and Delivery ManagerSoprasteria
“An extremely user-centric
workshop with an approachable,
friendly and supportive trainer.
The content was relevant for me
with practical exercises.”
Consultant UNICEF“ The tools explained are
extremely apt and suitable to
be directly applied in an
organisation.”Vice President - ProcurementBarclays
“Very insightful workshop. Learnt
a lot of new things. The examples
and use-cases shared during the
Design Thinking Workshop were
quite relevant to the content.”Group Manager, Learning and DevelopmentMercer
“Collaboration, co-creation and
discussions were the best part of the
Design Thinking Workshop. I really
liked how each concept and tool is
explained using a variety of examples.
Marketing LeaderIBM
IMMERSE YOUR
COMPANY IN THE WORLD
OF DESIGN THINKING
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brings a unique Design and innovation led human-
centred approach to building products, services and
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people. QGLUE equips people to solve wicked
problems by helping them reach a solution that is not
just right, but also desirable.
Speak to our team at:
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