Alcatel-LucentOmniTouch8440MSME S S AG I N G S O F T WA R E
Alcatel-Lucent OmniTouch™ 8440 Messaging Software (MS) is a pure software voice-messaging solution that
enables network-wide advanced voicemail services which can be deployed in conjunction with any private
branch exchange (PBX), across any voice network infrastructure, to provide voicemail access from internal or
external telephone devices.
Key features
• Softwarebased
• PBXandnetworkagnostic
• Highlyscalable
• Multipletimezones
• G.729nativesupport
• XMLwebservices
• Integratedwithunifiedmessaging
• N+1highavailability
• SANvoicemessagestoragethoughglobalfilesystem(GFS)standardsupport
• Messageaccessibilityfromanyphonedevice
• VisualvoicemailonAlcatel-LucentIPTouch™4028,4038and4068phones
• AccesstovoicemessagesfromanyIMAPclient
• Webbaseduseroptionsmanagement
Key benefits
• Optimizeinvestments
• Assurebusinesscontinuity
• Enhanceuserexperience
Optimize investmentsTheOmniTouch8440MSisdesignedtomeetthespecificvoicemailneedsofmediumandlargeenterprises.Itseamlesslyintegratesscalable,reliable,efficientandsecurevoicemailservicesintoanynetworkinfrastructurewithanyPBXovermultipletimezones.Onceinplace,theOmniTouch8440MSeasilyintegrateswithbusinessappli-cationsandbusinessprocessesthroughitsXMLwebservicesAPI,andreducesoperationalcoststhroughwideareanetwork(WAN)bandwidthoptimi-zationusingG.729voicecompression.
Alcatel-LucentOmniTouch8440MessagingSoftware|DataSheet2
Asvoicemessagingneedsevolve,nativeintegrationwiththeAlcatel-LucentOmniTouch8400InstantCommunicationsSuiteforEnterprise,meansunifiedmessagingisreadytobeactivatedforeasymigrationfromapurevoicemessagingsolutiontoaunifiedsolutionatanytime.
Business continuityTheOmniTouch8440MSisasecure,scalableandhighlyavailablevoicemessagingplatform.N+1redundancyandvoicemessagestorageutilizingglobalfilesystem(GFS)andstorageareanetwork(SAN)capabilitiesensurealways-onaccesstobusinesscriticalvoicemailfunctions.DuringoperationtheOmniTouch8440MSprotectsconfidentialcompanyinformationusingAlcatel-Lucentvoiceflowsencryption(throughAlcatel-LucentMediaSecurityModules)anduserauthenticationviaexternalRADIUS,LDAPorsingle-sign-onserver.
User experienceVoicemailservicesprovidedbytheOmniTouch8440MSareaccessiblethroughthetelephoneuserinterfacefromanytelephonedevice,internalorexternaltothecompany.Usersareabletoeasilymanagetheirpersonaloptionsbyusingtheweb-basedgraphicalmanagementinterface.WhenusedinconjunctionwithAlcatel-LucentIPTouch4028,4038and4068desktopphones,usersbenefitfromavisualvoicemailinterfacethatprovidesaclearoverviewofallmes-sageswiththecapabilitytolistentotheminanyorder.Inaddition,usershaveaccesstotheirmessagesfromanyinternetmessageaccessprotocol(IMAP)capablee-mailclient.
Figure 1. OmniTouch 8440 MS pure voice messaging architecture
PSTN User
Mail server OmniTouch 8440 MS
OmniPCXEnterprise
User
PSTN
IMAP RTP SIP
Message 1Message 2
Message 1Message 2
Figure 2. Voice messaging services in OmniTouch 8400 ICS with embedded message store
Mail server OmniTouch 8400 ICSincluding OmniTouch 8440 MS
Message 1Message 2
Message 1Message 2
Embedded message store
UserPSTN User
OmniPCXEnterprise
PSTN
IMAP RTP SIP
Alcatel-LucentOmniTouch8440MessagingSoftware|DataSheet 3
Technical specifications
PBX agnostic software solution• SIPsignalingbased
• InterworkingwithallSIP signalingcompliantPBX
Supported voice codecs•G.711
•G.729
Message Store•Onthevoicemailserver
•OnaSANviaNTFSorGFS
Redundancy•Highavailability (N+1redundancy)
IMAP support•Microsoft®Outlook® 2003, Outlook2007,Windows®Mail,Mozilla® Thunderbird™ 3.x, Apple®Mail,Lotus®Notes®
Compatibility with the Alcatel-Lucent OmniPCX™ Enterprise Communication Server•Compatiblewithothervoicemailsystems(SIPorAlcatel-Lucent46x5) connected to the same OmniPCXEnterprisenode
•CanbecentralizedordistributedinanOmniPCXEnterprisenetwork
Visual voicemail support•AvailableonAlcatel-LucentIP
Touch 4028, 4038, 4068 desktop phones
Multiple time zones•Allofficialtimezonesare
supported
•Daylightsavingautomaticallytaken into account
Automated attendant•Graphicaluserinterface(GUI)
for tree design
•Unlimitednumberoftrees
•Maximumnumberofconcurrentcalls comes from the available simultaneous voice accesses (60 for one physical server)
Personal automated assistant destinations•Voicemail
•GSM
•Assistant
Telephone user interface (TUI) languages•BrazilianPortuguese
•Catalan
•ChineseCantoneseandChineseMandarin
•Dutch
• English-British
• English-American
• French
•German
• Italian
• Korean
•Norwegian
• Portuguese
• Russian
• Spanish
• Swedish
Visual voicemail localization•BrazilianPortuguese
•Catalan
•ChineseCantoneseandChineseMandarin
• Croatian
•Czech
•Danish
•Dutch
• English-British
• English-American
• Estonian
• Finnish
• French
•German
•GermanforAustria
•Greek
•Hungarian
• Italian
• Japanese
• Korean
• Latonia
• Lithuanian
•Norwegian
• Polish
• Portuguese
• Romanian
•Russian
• Slovakian
• Slovenian
• Spanish
• Swedish
• Turkish
Voicemail access•Withloginandpassword
(password can be inhibited by the administrator)
Figure 3. Web based user options management / Visual Voice Mail interface
www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2009 Alcatel-Lucent. All rights reserved. EPG3310090315 (05)
Message consultation – Available actions• Skiptothebeginning
• Skip10secondsbackwards
• Pause/resume
• Skip10secondsforward
• Skiptotheend
• Skipmessage
• Listentofullmessageheader
• Forwardmessage
•Deletemessage
•Replytosenderwithavoice message
•Archivemessage
Message header information contains the following elements•Messagesender(nameorphone
number)
• Timestamp(dateandtimeofmessage delivery)
•Durationofthemessage
•Urgentattribute
Sending messages•Recordmessage,thenaddress
and send it
¬ By name
¬ By mailbox number
¬ In network
Voicemail notification •Messagewaitingindicator
on desktop set
•WhenpressingmailkeyonAlcatel-Lucent desktop phones
•ByOmniPCXEnterprisevoiceprompt when going off-hook
Conversation recording
Greetings•Greetingbyname,personal
greeting, personal internal call greeting, extended absence greeting
•Differentgreetingsforimmediateforward/noanswerandbusysituations
•Answeringmodeonly
Caller features• Listentorecordedmessage
• Eraseandre-recordmessage
•Cancelrecording
• Flagrecordedmessageasurgent
• Zero-outfeature(Callthe attendant)
Security• Externallightweightdirectoryaccessprotocol(LDAP)orLDAPSauthentication
• Single-sign-onthroughNTLM
•RADIUSauthentication
• SupportofOmniPCXEnterprisevoice encryption solution
Open XML Web Services API
Administration / Serviceability•Web-basedsystemadministration
tool
•Authentication(login/password)
•HTTPoversecuresocketlayer(SSL)
• Localization
¬Chinese-Simplified
¬Dutch
¬ English-British
¬ English-American
¬French
¬ German
¬ Italian
¬ Korean
¬Norwegian
¬ Portuguese
¬Russian
¬Spanish
• Passwordpolicy
¬Minimumpasswordsize
¬ Password history length
¬ Password Validity Period
¬Maximumlogonfailures
¬ Locked period after maximum logon failures reached
• SNMPv3traps
Operating system•RedHat® Enterprise Linux® Release5
Hardware requirements•RedHatEnterpriseLinuxcertified
server platforms
•Configurationforfullcapacity:Intel®Xeon® E5405 Quad Core 2.0GHzlikeprocessor,4GBRAM
•Harddisksizeminimum:20GBfortheMessagingSoftware+required messages storage space, which is typically 5GB per 1,000 users.
Provisioning•Monoserverconfiguration:5,000
mailboxes, 60 simultaneous voice
connections (voice ports), 1,000 simultaneousIMAPsessions.
•Multi-serverconfiguration (3servers):15,000mailboxes, 180 simultaneous voice con-nections (voice ports), 1,000 simultaneousIMAPsessions.
• 20,000simultaneousIMAPses-sions with a dedicated server.
• TenOmniTouch8440MSin-stances and 150,000 mailboxes in a networked configuration.
•Upto500,000voicemessages in the storage
•Maximumgreetingduration: 2 minutes
•Maximummessageduration: 15 minutes
•MaximumLiverecordduration:60 minutes