YOUDON’TKNOWYOUDON’TKNOWWHAT
THEteam
Craig BeebeDirector of Residential LifeLoyola University New Orleans@craigbeebe
Torry Brouillard-BruceExecutive Director of Housing, Residential and Greek LifeUniversity of the Pacific@torrybruce
Carolyn GolzSenior Associate Dean of Students & Director of Residence LifeLake Forest College@carolyngolz
Stephen HarrisonDirector of University HousingCoastal Carolina University@harrisonsteve
Shigeo IwamiyaDirector of Residence LifeRutgers University Newark@sjiwamiya #YDKWYDK
OURSTORY
#YDKWYDK
#YDKWYDK
WHYNOW?ACUHO-I Conference & exposition 2012anaheim, CA july 9, 2012Young, Dumb & In-Charge
ACUHO-I Talking StickJanuary/february 2013 issue, conversations
#YDKWYDK
WHAT’SNEXT?Mid-Level Professional Skills Gap Analysis
89 CHIEF HOUSING OFFICERS55% FEMALE 44% MALE 1% PERFER NOT TO ANSWER84% MORE THAN 10 YEARS9% 7-10 YEARS6% 3-6 YEARS
109 MID-LEVEL PROFESSIONALS55% FEMALE 44% MALE 1% TRANSGENDER37% MORE THAN 10 YEARS44% 7-10 YEARS20% 3-6 YEARS1% LESS THAN 3 YEARS
DEMOGRAPHICS
CHIEF HOUSING OFFICERS1. Rate the degree to which you believe mastery of this competency is important to a mid-level employee’s ability to move into the role of senior/chief housing officer2 . Rate the degree to which you have made intentional efforts to support your mid-level staff in developing mastery of this competency
MID-LEVEL PROFESSIONALS1. Rate the degree to which you believe mastery of this competency is important to your ability to move into the role of Senior/chief housing officer2 . Rate your level of mastery of this competency
WHAT’SNEXT?
#YDKWYDK
57competenciesdianeporter, 2005
Decision Making
Crisis Management
Interpersonal Communication
Staff Selection
Enrollment Management
Budget Development and Resource Allocation
Cooperation and Collaboration
Interpretation of Institutional Goals, Issues, and Concerns
Assessment of Student Needs & Interests
Strategic Thinking and Planning
Networking
Motivation
Personal characteristics
Staff Supervision
Ethics
Organizational Culture
Long Range Planning
Awareness of College Student Characteristics
Occupancy Management
Legal Issues
Staff Training
Staff Evaluation
Short Range Planning
Curricular & Co-curricular Programming
Change Management
Facilities Management
Understanding and Application of Various Leadership Styles
Construction and Renovation
Public Relations
Representing Student Concerns
Diversity Awareness
Customer Service
Conflict Management
Policy Development and Interpretation
Application of Technology
Advising Groups and Organizations
Recognizing and Evaluating Group Dynamics
Political Astuteness
Public Speaking/Presenting
Program Evaluation
Organization/ Management Theory
Familiarity with Current Issues in Literature
Conducting Independent Research
Knowledge of Students Affairs Functions
Helping Skills
Professional Development
Global Awareness
Teaching/Instruction
Knowledge of Student Development Theory
Financing of Higher Education
Personnel Management
Behavioral Education
Marketing
Contract Management
Interpretation of Research in Professional Literature
Foundations of Higher Education
Conference Housing
CHOMID-LEVEL professional
question
Rate how important you believe that mastery of this competency is to your ability to move in to the role of Senior/Chief Housing Officer
1
#YDKWYDK
#YDKWYDK
question
Rate how important you believe that mastery of this competency is to the role of Senior/Chief Housing Officer1With Diane Porter rankings
CHOMID-LEVEL professional
#YDKWYDK
Mid-Level Professional Realistic views
Communication from supervisorsprofessional developmentPublications
question
Rate your current level of mastery of this competency.2A
budget development & resource allocation
construction & renovation
ENrollment management
LONG-RANGE PLANNING
#YDKWYDK
MID-LEVEL MASTERY vs. IMPORTANce
IMPORTANCE
Mid-level MASTeRY
57competenciesdianeporter, 2005
Technical/OperationalTechnical/Operational
AdministrativeAdministrative
InterpersonalInterpersonal
LeadershipLeadership
Conceptual/CreativeConceptual/Creative
actual work of organization, processes, methods, services
management of personnel
skills for effective interaction with others
empowering others, putting ideas into action, coaching
ability to recognize how various functions of organization (and outside forces) depend on and affect one another, big picture
sandwith Model+
#YDKWYDK
conceptual/creativeconceptual/creativeconceptual/creativeconceptual/creativeleadershipleadershipleadershipleadershipinterpersonalinterpersonalinterpersonalinterpersonaladministrativeadministrativeadministrativeadministrativeTechnical/Technical/OperationalOperational
Technical/Technical/OperationalOperational
SEQUENTIALLEARNING
Decision Making
Crisis Management
Interpersonal Communication
Staff Selection
Enrollment Management
Budget Development and Resource Allocation
Cooperation and Collaboration
Interpretation of Institutional Goals, Issues, and Concerns
Assessment of Student Needs & Interests
Strategic Thinking and Planning
Networking
Motivation
Personal characteristics
Staff Supervision
Ethics
Organizational Culture
Long Range Planning
Awareness of College Student Characteristics
Occupancy Management
Legal Issues
Staff Training
Staff Evaluation
Short Range Planning
Curricular & Co-curricular Programming
Change Management
Facilities Management
Understanding and Application of Various Leadership Styles
Construction and Renovation
Public Relations
Representing Student Concerns
Diversity Awareness
Customer Service
Conflict Management
Policy Development and Interpretation
Application of Technology
Advising Groups and Organizations
Recognizing and Evaluating Group Dynamics
Political Astuteness
Public Speaking/Presenting
Program Evaluation
Organization/ Management Theory
Familiarity with Current Issues in Literature
Conducting Independent Research
Knowledge of Students Affairs Functions
Helping Skills
Professional Development
Global Awareness
Teaching/Instruction
Knowledge of Student Development Theory
Financing of Higher Education
Personnel Management
Behavioral Education
Marketing
Contract Management
Interpretation of Research in Professional Literature
Foundations of Higher Education
Conference Housing
Technical/OperationalTechnical/Operational
AdministrativeAdministrative
InterpersonalInterpersonal
LeadershipLeadership
Conceptual/CreativeConceptual/Creative
Decision Making
Crisis Management
Interpersonal Communication
Staff Selection
Enrollment Management
Budget Development and Resource Allocation
Cooperation and Collaboration
Interpretation of Institutional Goals, Issues, and Concerns
Assessment of Student Needs & Interests
Strategic Thinking and Planning
Networking
Motivation
Personal characteristics
Staff Supervision Ethics
Organizational Culture
Long Range Planning
Awareness of College Student Characteristics
Occupancy Management
Legal Issues
Staff Training
Staff Evaluation
Short Range Planning
Curricular & Co-curricular Programming
Change Management
Facilities Management
Understanding and Application of Various Leadership Styles
Construction and Renovation
Public Relations
Representing Student Concerns
Diversity Awareness
Customer Service
Conflict Management
Policy Development and Interpretation
Application of Technology
Advising Groups and Organizations
Recognizing and Evaluating Group Dynamics
Political AstutenessPublic
Speaking/Presenting
Program EvaluationOrganization/ Management Theory
Familiarity with Current Issues in Literature
Conducting Independent Research
Knowledge of Students Affairs Functions
Helping Skills
Professional Development
Global Awareness
Teaching/Instruction
Knowledge of Student Development Theory
Financing of Higher Education
Personnel Management
Behavioral Education
Marketing
Contract Management
Interpretation of Research in Professional Literature
Foundations of Higher Education
Conference Housing
Technical/OperationalTechnical/Operational
AdministrativeAdministrative
InterpersonalInterpersonal
LeadershipLeadership
Conceptual/CreativeConceptual/Creative
Occupancy management
IMPORTANCE
Mid-level MASTeRY
Construction & Renovation
Budget development & resource allocation
Long-range planning
Financing of higher education
Technical/Operational
Facilities managementContract
Management
Political astuteness
ADMINISTRATIVE
Strategic thinking & planning
Change Management
IMPORTANCE
Mid-level MASTeRY
IMPORTANCE
Mid-level MASTeRY
Decision making
Interpretation of institutional goals
Policy development & interpretation
Public relations
interpersonal
IMPORTANCE
Mid-level MASTeRY
LEADERSHIP
Organization management theory
Organization culture
Public speaking & presenting
Understanding and Application of Various Leadership Styles
Diversity awareness
IMPORTANCE
Mid-level MASTeRY
Conceptual/cultural
Enrollment management
Legal issues
question
2. ???2BCHO INTENTIONALITY vs. importance
#YDKWYDK
Legal issues
Financing of higher education
Strategic thinking & planning
LONG-RANGE planning
IMPORTANCE
CHO Intentionality
question
2CCHO INTENTIONALITY vs. MID-LEVEL MASTERY
CHO INtentionality
Mid-level MASTeRY
SO NOW WHAT?
Timelines for development
1 Start the Conversation
2 conduct the Self Assessment!3 Find area of focus
4 develop an action plan
?
1. what experiences did you have that prepared you for the role as a cho?
AMYBOYLE
LOYOLAUNIVERSityNEW ORLEANS
@amyjoboyle
associate director of residence life
QuickTime™ and a decompressor
are needed to see this picture.
AMYBOYLE
“can you describe the ROLE That you would want your supervisor, or Chief Housing Officer to Play In Your professional development?”
@amyjoboyle
QuickTime™ and a decompressor
are needed to see this picture.
“how can a supervisor better evaluate what you should be doing to stay on track for your professional development?”
AMYBOYLE@amyjoboyle
QuickTime™ and a decompressor
are needed to see this picture.
long - range planning
construction and renovation
professional development
occupancy management
facilities management
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! Senior or Chief Housing Officer Competencies
? Advising groups and orgsAwareness of college student characteristics
Conflict Management Cooperation and Collaboration
Crisis ManagementCustomer ServiceDecision Making
Diversity Awareness Ethics
Helping SkillsInterpersonal Communications
Knowledge of Student Affairs functionsMotivation
Organizational culturePersonal characteristics Personnel management
professional development program evaluation public speaking.presenting
recognition and evaluation of group dynamicsrepresenting student concerns
short-range planningstaff evaluation
staff selection staff supervision staff training
understanding and application of various leadership styles
Budget development and resource allocation interpretation of institutional goals
occupancy managementpolicy development and interpretation
political astutenessstrategic thinking and planning
assessment of student needscurricular and co-curricular programming knowledge of student development theory
networking
application of technology behavioral education change management
conducting independent research conference housing
construction and renovationcontract management
enrollment management facilities management
familiar with current issues in literaturefinancing of higher education
global awarenessinterpretation of research
legal issueslong-range planing
marketingorganizational management and theory
public relationsteaching/instruction
Find area of focus Mid-Level Mastery
CHO Intentionality
long - range planning
construction and renovation
professional development
occupancy management
facilities management
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develop an action plan
questions&comments#YDkwydk
Session
212
thankyouCraig BeebeLoyola University New [email protected]@craigbeebe
Torry Brouillard-BruceUniversity of the Pacific [email protected]@torrybruce
Carolyn GolzLake Forest [email protected]@carolyngolz
Stephen HarrisonCoastal Carolina [email protected]@harrisonsteve
Shigeo IwamiyaRutgers University [email protected]@sjiwamiya