ACUHO-I/EBI 2002 Resident Study

Distributed in February 2002 by RA’sGiven to students residing in campus-owned

residence halls1,114 distributed; 655 returned = 59% return319 Freshmen, 240 Sophomores, 78 Juniors, 4

Seniors, & 14 graduate, non-degree or other

What do the numbers mean?

Very dissatisfied = 1 Moderately dissatisfied = 2 Slightly dissatisfied = 3 Neutral = 4 Slightly satisfied = 5 Moderately satisfied = 6 Very satisfied =7

Overall satisfaction with SNC Dining Services -- 4.46

Questions regarding dining services: Quality of dining hall food Cleanliness of dining hall facilities Dining room environment Service provided by dining hall staff Dining facility service hours Variety of the food plan options Value of meal plan

Quality of dining hall food Overall student response -- 4.02 Hall breakdown:

North (4.14) Bergstrom - 4.85 Mad/Lor - 4.14 MMM - 3.87

South (3.93) Burke - 3.72 Sensenbrenner - 4.08 VMC - 3.93

Satisfaction with quality of dining hall food

4.85

4.14 3.87 3.724.08 3.93

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4

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6

7

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Bergstrom Mad/Lor MMMBurke Sensenbrenner

VMC

Cleanliness of dining hall facilities Overall student response -- 5.16 Hall breakdown:

North (5.24) Bergstrom - 5.87 Mad/Lor - 5.04 MMM - 5.19

South (5.07) Burke - 4.75 Sensenbrenner - 5.32 VMC - 5.04

Satisfaction with cleanliness of dining hall facilities

5.87 5.04 5.194.75

5.32 5.04

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Bergstrom Mad/Lor MMMBurke Sensenbrenner

VMC

Dining room environment Overall student response -- 5.12 Hall breakdown:

North (5.25) Bergstrom - 5.98 Mad/Lor - 5.01 MMM - 5.21

South (4.98) Burke - 4.62 Sensenbrenner - 5.31 VMC - 4.90

Satisfaction with dining room environment

5.98 5.01 5.21

4.625.31

4.90

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Bergstrom Mad/Lor MMMBurke Sensenbrenner

VMC

Service provided by dining hall staff Overall student response -- 5.18 Hall breakdown:

North (5.32) Bergstrom - 5.93 Mad/Lor - 5.15 MMM - 5.25

South (5.02) Burke - 4.71 Sensenbrenner - 5.28 VMC - 4.95

Satisfaction with service provided by dining hall staff

4.715.93 5.15 5.25 5.28

4.95

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Bergstrom Mad/Lor MMMBurke Sensenbrenner

VMC

Dining facility service hours Overall student response -- 4.65 Hall breakdown:

North (4.79) Bergstrom - 5.50 Mad/Lor - 4.72 MMM - 4.59

South (4.43) Burke - 3.98 Sensenbrenner - 4.60 VMC - 4.60

Satisfaction with dining facility service hours

5.504.59 4.60 4.604.72

3.98

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Bergstrom Mad/Lor MMMBurke Sensenbrenner

VMC

Variety of food plan options Overall student response -- 3.73 Hall breakdown:

North (3.83) Bergstrom - 4.82 Mad/Lor - 3.64 MMM - 3.64

South (3.69) Burke - 3.55 Sensenbrenner - 3.59 VMC - 3.91

Satisfaction with variety of meal plans

4.823.64 3.64

3.55 3.593.91

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Bergstrom Mad/Lor MMMBurke Sensenbrenner

VMC

Value of meal plan Overall student response -- 3.31 Hall breakdown:

North (3.32) Bergstrom - 4.10 Mad/Lor - 3.24 MMM - 3.10

South (3.41) Burke - 2.97 Sensenbrenner - 3.36 VMC - 3.82

Satisfaction with variety of meal plans

4.103.24 3.10 2.97 3.36 3.82

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Bergstrom Mad/Lor MMMBurke Sensenbrenner

VMC

2001 vs 2002 Overall satisfaction with dining services

increase from 2001 (4.41) 2002 response mean 4.46

Satisfaction with quality of dining hall food increase from 2001 (3.70) 2002 response mean 4.02

Satisfaction with dining facility service hours decrease from 2001 (4.77) 2002 response mean 4.69

SNC vs Carnegie Schools Carnegie schools

include: Columbia College-

Missouri Lenoir-Rhyne College Methodist College Ramapo College of New

Jersey Saint Leo University University of Charleston Wingate University

Elmhurst CollegeMerrimack CollegeMillikin UniversityRoger Williams UniversitySt. Norbert CollegeUniverity of the Ozarks

SNC vs Carnegie Schools

Overall satisfaction with dining services

4.174.46

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2

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7

SNC Carnegie Class

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SNC vs Select Six Schools

Select Six Schools (chosen by SNC) include: Marquette University Millikin University Occidental College John Carroll University Xavier University Canisius College

SNC vs Select Six Schools

Overall satisfaction with dining services

4.46 4.22

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SNC Select Six Schools

Sat

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Implications & Recommendations

More meal plan options Block plans

Suggestion box/sheet for meal change ideas

Vary meal cycle More options/vary options

Dinner hours increased/altered based on athletic practices