1.1. Database planDatabase plan
2.2. Information systems planInformation systems plan
3.3. Technology planTechnology plan
4.4. Business strategy planBusiness strategy plan
5.5. Enterprise analysisEnterprise analysis
Which of the following Which of the following
serves as a road map serves as a road map
indicating the direction indicating the direction
of systems of systems
development?development?
1.1. Database planDatabase plan
2.2. Information systems planInformation systems plan
3.3. Technology planTechnology plan
4.4. Business strategy planBusiness strategy plan
5.5. Enterprise analysisEnterprise analysis
Which of the following Which of the following
serves as a road map serves as a road map
indicating the direction indicating the direction
of systems of systems
development?development?
The information systems plan also includes the rationale, the current The information systems plan also includes the rationale, the current systems/situation, new developments to consider, the management systems/situation, new developments to consider, the management strategy, the implementation plan, and the budget.strategy, the implementation plan, and the budget.
1.1. Database planDatabase plan
2.2. Information systems planInformation systems plan
3.3. Technology planTechnology plan
4.4. Business strategy planBusiness strategy plan
5.5. Enterprise analysisEnterprise analysis
Which of the Which of the
following can help following can help
identify the key identify the key
entities and entities and
attributes of the attributes of the
organization’s data?organization’s data?
1.1. Database planDatabase plan
2.2. Information systems planInformation systems plan
3.3. Technology planTechnology plan
4.4. Business strategy planBusiness strategy plan
5.5. Enterprise analysisEnterprise analysis
Which of the Which of the
following can help following can help
identify the key identify the key
entities and attributes entities and attributes
of the organization’s of the organization’s
data?data?
Enterprise analysis argues that the firm’s information requirements can be Enterprise analysis argues that the firm’s information requirements can be understood only by examining the entire organization in terms of organizational understood only by examining the entire organization in terms of organizational units, functions, processes, and data elements.units, functions, processes, and data elements.
1.1. Rationalization of proceduresRationalization of procedures
2.2. Business process reengineeringBusiness process reengineering
3.3. Strategic analysisStrategic analysis
4.4. Paradigm shiftParadigm shift
5.5. Process improvementProcess improvement
Which type of analysis Which type of analysis
uses personal interviews uses personal interviews
with three or four top with three or four top
managers to identify managers to identify
their goals?their goals?
1.1. Rationalization of proceduresRationalization of procedures
2.2. Business process reengineeringBusiness process reengineering
3.3. Strategic analysisStrategic analysis
4.4. Paradigm shiftParadigm shift
5.5. Process improvementProcess improvement
Which type of analysis Which type of analysis
uses personal interviews uses personal interviews
with three or four top with three or four top
managers to identify managers to identify
their goals?their goals?
The strategic analysis, or critical success factors, approach argues that an organization’s information requirements are determined by a small number of critical success factors of managers.
1.1. rationalization of procedures.rationalization of procedures.
2.2. business process reengineering.business process reengineering.
3.3. strategic analysis.strategic analysis.
4.4. paradigm shift.paradigm shift.
5.5. process improvement.process improvement.
The type of The type of
organizational change organizational change
in which business in which business
processes are processes are
analyzed, simplified, analyzed, simplified,
and redesigned is…and redesigned is…
1.1. rationalization of procedures.rationalization of procedures.
2.2. business process reengineering.business process reengineering.
3.3. strategic analysis.strategic analysis.
4.4. paradigm shift.paradigm shift.
5.5. process improvement.process improvement.
The type of The type of
organizational change organizational change
in which business in which business
processes are processes are
analyzed, simplified, analyzed, simplified,
and redesigned is…and redesigned is…
Business reengineering reorganizes workflows, combining steps to cut waste and eliminating repetitive, paper-intensive tasks.
1.1. rationalization of procedures.rationalization of procedures.
2.2. business process reengineering.business process reengineering.
3.3. strategic analysis.strategic analysis.
4.4. paradigm shift.paradigm shift.
5.5. process improvement.process improvement.
The type of The type of
organizational change organizational change
that involves rethinking that involves rethinking
the nature of the the nature of the
business and the nature business and the nature
of the organization is… of the organization is…
1.1. rationalization of procedures.rationalization of procedures.
2.2. business process reengineering.business process reengineering.
3.3. strategic analysis.strategic analysis.
4.4. paradigm shift.paradigm shift.
5.5. process improvement.process improvement.
The type of The type of
organizational change organizational change
that involves rethinking that involves rethinking
the nature of the the nature of the
business and the nature business and the nature
of the organization is…of the organization is…
Paradigm shifts in business are the most radical form of organizational change. They often fail because extensive changes are so difficult to orchestrate. However, the rewards of successful change are very high.
1.1. Six sigmaSix sigma
2.2. Total quality managementTotal quality management
3.3. Business process Business process managementmanagement
4.4. System redesigningSystem redesigning
5.5. Not sureNot sure
Which type of process Which type of process
improvement provides a improvement provides a
methodology for dealing methodology for dealing
with an organization’s with an organization’s
ongoing need to revise ongoing need to revise
business processes?business processes?
1.1. Six sigmaSix sigma
2.2. Total quality managementTotal quality management
3.3. Business process Business process managementmanagement
4.4. System redesigningSystem redesigning
5.5. Not sureNot sure
Which type of process Which type of process
improvement provides a improvement provides a
methodology for dealing methodology for dealing
with an organization’s with an organization’s
ongoing need to revise ongoing need to revise
business processes?business processes?
Business process management (BPM) enables organizations to manage incremental process changes that are required simultaneously in many areas of the business.
1.1. Six sigmaSix sigma
2.2. Total quality managementTotal quality management
3.3. Business process Business process managementmanagement
4.4. System redesigningSystem redesigning
5.5. Not sureNot sure
Which of the following Which of the following
do companies use as a do companies use as a
goal to implement a set goal to implement a set
of techniques for of techniques for
improving quality and improving quality and
reducing costs? reducing costs?
1.1. Six sigmaSix sigma
2.2. Total quality managementTotal quality management
3.3. Business process Business process managementmanagement
4.4. System redesigningSystem redesigning
5.5. Not sureNot sure
Which of the following Which of the following
do companies use as a do companies use as a
goal to implement a set goal to implement a set
of techniques for of techniques for
improving quality and improving quality and
reducing costs?reducing costs?
Six sigma is a specific measure of quality, representing 3.4 defects per million opportunities. Most companies cannot achieve this level of quality but use six sigma as a goal.
1.1. Business process modelingBusiness process modeling
2.2. Quality managementQuality management
3.3. System access managementSystem access management
4.4. Workflow managementWorkflow management
5.5. Change managementChange management
Which of the following Which of the following
is is notnot a tool included in a tool included in
business process business process
management?management?
1.1. Business process modelingBusiness process modeling
2.2. Quality managementQuality management
3.3. System access managementSystem access management
4.4. Workflow managementWorkflow management
5.5. Change managementChange management
Which of the following Which of the following
is is notnot a tool included in a tool included in
business process business process
management?management?
Companies practicing business process management use process-mapping tools to identify and document existing processes and to create models of improved processes that can then be translated into software systems.
1.1. StandardizingStandardizing
2.2. RetoolingRetooling
3.3. BrainstormingBrainstorming
4.4. TestingTesting
5.5. Benchmarking Benchmarking
Which of the following Which of the following
consists of setting strict consists of setting strict
standards for products, standards for products,
services, and other services, and other
activities and then activities and then
measuring against them?measuring against them?
1.1. StandardizingStandardizing
2.2. RetoolingRetooling
3.3. BrainstormingBrainstorming
4.4. TestingTesting
5.5. BenchmarkingBenchmarking
Which of the following Which of the following
consists of setting strict consists of setting strict
standards for products, standards for products,
services, and other services, and other
activities and then activities and then
measuring against them?measuring against them?
Companies may use external industry standards, standards set by other companies, internally developed high standards, or some combination of the three in their benchmarking.
1.1. System analysisSystem analysis
2.2. System designSystem design
3.3. ProgrammingProgramming
4.4. TestingTesting
5.5. Conversion Conversion
Which system Which system
development step development step
includes analyzing includes analyzing
the problem that the the problem that the
organization will try organization will try
to solve with an to solve with an
information system? information system?
1.1. System analysisSystem analysis
2.2. System designSystem design
3.3. ProgrammingProgramming
4.4. TestingTesting
5.5. ConversionConversion
Which system Which system
development step development step
includes analyzing includes analyzing
the problem that the the problem that the
organization will try organization will try
to solve with an to solve with an
information system?information system?
The systems analysis would include a feasibility study to determine whether the solution is feasible, or achievable, from a financial, technical, and organizational standpoint.
1.1. System analysisSystem analysis
2.2. System designSystem design
3.3. ProgrammingProgramming
4.4. TestingTesting
5.5. ConversionConversion
Which system Which system
development step development step
could include could include
purchasing software purchasing software
for a new system from for a new system from
external sources?external sources?
1.1. System analysisSystem analysis
2.2. System designSystem design
3.3. ProgrammingProgramming
4.4. TestingTesting
5.5. ConversionConversion
Which system Which system
development step development step
could include could include
purchasing software purchasing software
for a new system from for a new system from
external sources?external sources?
Many organizations no longer do their own programming for new systems. Instead they purchase the software from a variety of sources.
1.1. System analysisSystem analysis
2.2. System designSystem design
3.3. ProgrammingProgramming
4.4. TestingTesting
5.5. ConversionConversion
Which system design Which system design
step details the step details the
specifications that should specifications that should
address technological address technological
components of the components of the
system solution?system solution?
1.1. System analysisSystem analysis
2.2. System designSystem design
3.3. ProgrammingProgramming
4.4. TestingTesting
5.5. ConversionConversion
Which system design Which system design
step details the step details the
specifications that should specifications that should
address technological address technological
components of the components of the
system solution?system solution?
The systems designer details the system specifications that will deliver the functions identified during systems analysis including the managerial, organizational, and technological components of the system solution.
1.1. NetworkNetwork
2.2. AcceptanceAcceptance
3.3. UnitUnit
4.4. SystemSystem
5.5. Input Input
Which type of system Which type of system
testing examines testing examines
performance time, performance time,
recovery and restart recovery and restart
capabilities, and capabilities, and
manual procedures? manual procedures?
1.1. NetworkNetwork
2.2. AcceptanceAcceptance
3.3. UnitUnit
4.4. SystemSystem
5.5. InputInput
Which type of system Which type of system
testing examines testing examines
performance time, performance time,
recovery and restart recovery and restart
capabilities, and capabilities, and
manual procedures?manual procedures?
System testing also examines the capacity for file storage and handling peak loads. It tests the functioning of the information system as a whole.
1.1. Structure chartStructure chart
2.2. Data flow diagramData flow diagram
3.3. Data dictionaryData dictionary
4.4. Process flow diagramProcess flow diagram
5.5. Conversion flow diagramConversion flow diagram
Which of the following Which of the following
offers a logical graphic offers a logical graphic
model of information flow model of information flow
in a system and specifies in a system and specifies
the processes that occur the processes that occur
within each module?within each module?
1.1. Structure chartStructure chart
2.2. Data flow diagramData flow diagram
3.3. Data dictionaryData dictionary
4.4. Process flow diagramProcess flow diagram
5.5. Conversion flow diagramConversion flow diagram
Which of the following Which of the following
offers a logical graphic offers a logical graphic
model of information flow model of information flow
in a system and specifies in a system and specifies
the processes that occur the processes that occur
within each module?within each module?
Data flow diagrams are the primary tool for representing a system’s component processes and the flow of data between them.
1.1. Data developmentData development
2.2. Object-oriented developmentObject-oriented development
3.3. Process developmentProcess development
4.4. Data-process developmentData-process development
5.5. Structure developmentStructure development
Which of the following Which of the following
development development
methodologies combines methodologies combines
data and the specific data and the specific
processes that operate on processes that operate on
those data into one?those data into one?
1.1. Data developmentData development
2.2. Object-oriented developmentObject-oriented development
3.3. Process developmentProcess development
4.4. Data-process developmentData-process development
5.5. Structure developmentStructure development
Which of the following Which of the following
development development
methodologies combines methodologies combines
data and the specific data and the specific
processes that operate on processes that operate on
those data into one?those data into one?
Object-oriented development uses the object as the basic unit of systems analysis and design. Instead of passing data to procedures, programs send a message for an object to perform an operation that is already embedded in it.
1.1. Object-orientedObject-oriented
2.2. Unified modelingUnified modeling
3.3. Computer-aidedComputer-aided
4.4. Case diagrammingCase diagramming
5.5. Prototyping Prototyping
What type of What type of
engineering provides engineering provides
software tools to software tools to
automate the amount automate the amount
of repetitive work a of repetitive work a
software developer software developer
needs to do?needs to do?
1.1. Object-orientedObject-oriented
2.2. Unified modelingUnified modeling
3.3. Computer-aidedComputer-aided
4.4. Case diagrammingCase diagramming
5.5. PrototypingPrototyping
What type of What type of
engineering provides engineering provides
software tools to software tools to
automate the amount automate the amount
of repetitive work a of repetitive work a
software developer software developer
needs to do?needs to do?
Computer-aided software engineering (CASE) tools also facilitate the creation of clear documentation and the coordination of team development efforts.
1.1. Traditional systems life cycleTraditional systems life cycle
2.2. Prototyping Prototyping
3.3. End-user developmentEnd-user development
4.4. OutsourcingOutsourcing
5.5. Customization Customization
Which alternative Which alternative
system building system building
approach consists of approach consists of
rapidly building an rapidly building an
experimental system for experimental system for
end users to evaluate?end users to evaluate?
1.1. Traditional systems life cycleTraditional systems life cycle
2.2. Prototyping Prototyping
3.3. End-user developmentEnd-user development
4.4. OutsourcingOutsourcing
5.5. Customization Customization
Which alternative Which alternative
system building system building
approach consists of approach consists of
rapidly building an rapidly building an
experimental system for experimental system for
end users to evaluate?end users to evaluate?
By interacting with the prototype, users can get a better idea of their information requirements. The prototype endorsed by the users can be used as a template to create the final system.
1.1. Traditional systems life cycleTraditional systems life cycle
2.2. Prototyping Prototyping
3.3. End-user developmentEnd-user development
4.4. OutsourcingOutsourcing
5.5. Customization Customization
Which alternative Which alternative
system building system building
approach requires approach requires
little or no formal little or no formal
assistance from assistance from
technical specialists?technical specialists?
1.1. Traditional systems life cycleTraditional systems life cycle
2.2. Prototyping Prototyping
3.3. End-user developmentEnd-user development
4.4. OutsourcingOutsourcing
5.5. CustomizationCustomization
Which alternative Which alternative
system building system building
approach requires approach requires
little or no formal little or no formal
assistance from assistance from
technical specialists?technical specialists?
End-user development uses a series of software tools categorized as fourth-generation languages that enable end users to create reports or develop software applications with minimal or no technical assistance.
1.1. CustomizationCustomization
2.2. End-user developmentEnd-user development
3.3. EvaluationEvaluation
4.4. FlexibilityFlexibility
5.5. Transitory Transitory
Which feature of an Which feature of an
application software application software
package allows the package allows the
organization to modify organization to modify
the code to meet unique the code to meet unique
requirements?requirements?
1.1. CustomizationCustomization
2.2. End-user developmentEnd-user development
3.3. EvaluationEvaluation
4.4. FlexibilityFlexibility
5.5. TransitoryTransitory
Which feature of an Which feature of an
application software application software
package allows the package allows the
organization to modify organization to modify
the code to meet unique the code to meet unique
requirements?requirements?
If a great deal of customization is required, additional programming and customization work may become so expensive and time consuming that they negate many of the advantages of software packages.
1.1. Traditional systems life cycleTraditional systems life cycle
2.2. Prototyping Prototyping
3.3. End-user developmentEnd-user development
4.4. OutsourcingOutsourcing
5.5. CustomizationCustomization
Which alternative Which alternative
system building system building
approach uses approach uses
application service application service
providers rather than in-providers rather than in-
house staff for system house staff for system
development?development?
1.1. Traditional systems life cycleTraditional systems life cycle
2.2. Prototyping Prototyping
3.3. End-user developmentEnd-user development
4.4. OutsourcingOutsourcing
5.5. CustomizationCustomization
Which alternative Which alternative
system building system building
approach uses approach uses
application service application service
providers rather than in-providers rather than in-
house staff for system house staff for system
development?development?
Using outsourced application service providers allows subscribing companies to use the software and computer hardware provided by the ASP as the technical platform for their systems.