Zachary A. Jones Upper Marlboro, MD 20772

Mobile: 240-888-3491    Email: zjones86@gmail.com

www.linkedin.com/in/Zachary13Jones

Skilled, motivated, and detailed worker with five plus years’ experience in the customer service industry, library, logistics, shipping, as well as materials management. Familiar with resolving customer, vendor, and courier issues. Motivated, educated, and customer service focused individual who will bring accountability, creativity, energy, and responsibility. Areas of expertise include:

-Customer Service -Acquisitions -Data Entry-Materials Management -Research/ Reference -Program Coordinating-Record Management -Inventory Management -Customer Problem Resolution-Project Management -Library Information Service

Work Experience:

Prince Georges County Memorial Library System9601 Capital LaneLargo, MD   20774 United StatesSupervisor: Luis Labra (301)850-0475 or (301)336-404402/2014 – PresentHours per week: 40Library Associate II

Duties, Accomplishments and Related Skills:Provides reference, reader’s advisory, and computer assistance to library customers and provides instruction on the use of library catalog and online databases. Aid with programming for library customers. Assists with circulation desk duties as needed. These are duties such as, issuing library cards, checking in/out of materials, renewal of material, and customer accounts. Assists with the management and review of the library collection. Participates in the maintenance and development of the library collection by weeding/maintenance assigned areas and identifying library materials in need of replacement. Develops and maintains library display areas and posts community notices.Collaborates and process inter-library loan requests as needed using ILL/OCLC databases such as, Marina and WorldCat. Creates and maintains customer library accounts as needed in regards to Inter-library loan process. Performs routine data entry including entering customer information into library databases and creating accounts. Prepares correspondences and reports for supervisors and staff within the Integrated Library System. Creates and maintains office files and department records appropriately for particular events and daily activities. Trains volunteers as needed for assistance with library programs and activities. Acts as an ambassador and advocate for the library through promoting the services of the system. Attends meetings, training, and workshops as assigned in order to stay current with library trends. Assists with other special projects as required. Participates in the daily operations of a full service branch library by staffing the information desk. Responds to customer questions regarding both in-print and online library materials and services in the library departments.Performs other duties as assigned.

-Passport Acceptance Agent*-Helping and Composing Policy, Procedures, and Orientation for Information Staff-Assisting and Operating Library Programming-Aiding Customers with computer related questions such as Uploading, Downloading,-Word Processing, External Hard drives, Email, Adobe, Microsoft Office, Printing, Scanning, and Faxing

-Assist with job seeker services, Formatting Resumes, Navigating job sites.Handles supervisory responsibility in absence of supervisor (opening and closing procedures, reference point for maintenance and IT issues within branch)

Accomplishments

2/2014-10/2014, Family Game NightManaged a program which dedicated 2 hours to kids and families for bonding and playing board games, cards, and other educational material.

7/1/2014 Became the IT Liaison for my Library Branch (PGCMLS-Largo-Kettering) 10/2014, Model Car Mechanics Program, PGCMLS Largo Kettering

I developed and coordinated a program geared for boys between the ages of 8-13 with an interest in automobiles. The Program combined the interest of automobiles a topic most boys are interested in and core principles of STEM (Science, Technology, Engineering, and Math).The program taught fundamental principle of automotive technology while building small scale model cars in relation to the topics covered. Some of the subject matter was that of aerodynamics, engines, and green/electric cars.

5/27/2015 Certified Library Associate, Maryland State Public Libraries, Library Associate Training Institute, Completed 90 Continuing Education Credits for 5 year Certification

2/3/2015-Current, US Passport Acceptance Agent*, United States Department of StateVerifies US Passport applications for international travel. Ensure that applications are completed and necessary supportive documentation is provided. Complete necessary transmittal documentation and financial information for Library System and U.S. Department of State. Assures that completed applications are mailed to designated facility for processing.

5/2014-Current, Summer Reading at Your LibraryYearly program during summer months sponsored by the library but activities are designated by branch staff for each particular branch. Designed and set up branch for the events. Also assisted with the registration of the participants.Coordinated programs and contest for children to adults to promote reading during the summer vacation. Activities consist of reading logs, interactive STEM Programs, and outside presenters.

11/2015, STEM For Families, Circuits I co-coordinated and co-operated a month long hands-on program, which introduces children and young adults ages 5 to 18 to the fundamental principles of electrical circuits. Assembling electrical circuit boards Learning about the foundations of circuitry such as, closed circuits, parallel circuits, and series circuits.

11/2015-12/2015, Adult Movie Night/Family Movie NightConfigured conference room and operated audio visual equipment to show movies.

12/2015 Became branch Representative for Social Media Team for the Library SystemThink tank group makes suggestions, plans, and executes better means of promoting the Library via social media

5/2016-Current, PGCMLS Workforce Development, Largo-Kettering Library BranchI surveyed the community, and developed programs and workshops for those looking to improve skills for the workforce or future career. These programs are geared to audience age range of 18 and older. These programs will consist of activities such as Computer skills, mock interviews; resume building, as well as interview etiquette. This program aimed to develop the work skills of public to better prepare them for

the workforce.

Prince Georges County Memorial Library System9601 Capital LaneLargo, MD   20774 United StatesSupervisor: Gloria Watson (301)699-3500 x613608/2011 - 02/2014Hours per week: 40Materials Management Assistant IDuties, Accomplishments and Related Skills:Prepared materials for Integrated Library System (ILS) data entry for the entire library system. Also prepared the materials for other services of the library such as Interlibrary loan, material repair, and also the disposal of materials. Greeted, assist, and provides direction for Central Service Facility visitors (vendors, contractors, county representatives, and administration). Assisted delivery drivers with loading and verification for outgoing shipments and unloaded shipments from using proper equipment (hand trucks, manual pallet jacks, carts). Developed relationships with shipping companies and drivers (UPS, USPS, FedEx, R&L, DHL, and interlibrary delivery services).Responsible for the maintenance of office equipment (copier, fax, and scanner). Accurately received and verifies shipments against purchase orders and packing slips in accordance with established procedures by designated deadlines. Logs incoming mail/packages on spreadsheets using Microsoft Excel application (Amount, Shipping Company, Category). Assist Finance/Procurement department by verifying shipments and creating packets containing packing slips, purchase orders, invoices, and logs. Immediately brings discrepancies to the attention of the Materials Management Assistant II assigned the account or, if unavailable, the Acquisitions Supervisor. Accurately and neatly notes barcoding statistics and also distributes barcoded materials in accordance with established procedures by designated deadlines. Ensured security of materials by following established procedures on an ongoing basis, such as storage procedures. Served as backup to Materials Management Assistant I (shipping).Accurately receives and verifies shipments against invoices and packing slips in accordance with established procedures by designated deadlines. Sorts and distributes mail for staff at the Central Services Facility within two (2) hours of receipt. Affixes date due labels on magazines in accordance with established procedures by designated deadlines. Proficiently perform in all phases of Materials management (Receiving, Acquisitions, Cataloging, Processing, and Shipping).

Food Lion, LLC.9500 North Crain HighwayUpper Marlboro, MD    United StatesSupervisor: Clarence Tasker (301)599-602208/2006 - PresentHours per week: 20Grocery StockerDuties, Accomplishments and Related Skills:

Unloading of freight from delivery trucks. Knowledge of both manual and power jacks to aid in removal of freight. Knowledge in the manually operated bail machines (compactors), empty machines, and prepare for usage. Trained new stockers in the duties and responsibilities of the position. Customer service and planning skills. Working as a part of a team and a department. Responsible for the Organizing and breakdown of incoming freight by aisle, replenishing shelves, and conditioning of store. Inventory management and organizational set-up, cataloging, and maintenance. CAO database used for inventory task within the store. Time

management, as all must be done within an 8 hour period. Accountability to finish designated projects.

Amid East1730 M St NWWashington, DC 20036 United StatesSupervisor: Dennis Turner (202)776-960005/2006 - 06/2006Hours per week: 40Temporary Data AnalystDuties, Accomplishments and Related Skills:

Responsible for the entry of finances and creating organized work sheets with company finances. Usage of Company data entry system for finances, also location of finance information of other company branches. Time management, meeting deadlines, and Microsoft Office (Word, Excel,).

Carey International4530 Wisconsin Avenue NWWashington, DC 20016 United StatesSupervisor: Greg Page (202)895-881904/2005 - 09/2005Hours per week: 40Customer Service RepresentativeDuties, Accomplishments and Related Skills:

Responsible for answering the telephones (call center environment) and addressing the service issue of clients. Use of company database (CES) to process claims, reimbursements, data entry, and other service advisories. Produce letters of correspondence to clients addressing service claims and resolutions. Meeting deadlines and time management. Working in a team environment. Accountability and management of volume service advisories. Knowledge of Microsoft word, excel, and other Microsoft office programs. Created organized log of things such as reimbursements, letters of apology, and customer issues.

Education:

08/2009 University Of Maryland College Park, MD United StatesBachelor of Arts Degree Credits Earned: 125 Semester hoursMajor: American HistoryRelevant Coursework, Licenses and Certifications:History Major/Concentration American History and African American HistoryBackground History of Multiple Regions, Cultures, and People.How to thoroughly research and present research in organized fashion.Critical and Comparative Reading.Analytical SkillsCritical and Analytical Thinking

05/2004 Bishop McNamara High School Forestville, MD  United StatesHigh School Diploma

Job Related Training:

Knowledge of Microsoft Operating System (Windows) and Applications- Word, Excel, PowerPoint, Office, Outlook, Publisher, and Google+.Knowledge of Adobe Reader, Adobe Acrobat, and Blackboard

Proficient with Integrated Library Systems, Database Management, Company Specified Databases.-CES, customer Service based database used to record customer service issues as well as billing and details of service requested-CAO, Inventory database used at Food Lion for inventory and ordering management-Polaris, Integrated Library System database that houses item, bibliographic, and customer records for the entire library system.Data Entry, Maintaining Customer Accounts, Records ManagementClerical Skills (copying, printing, faxing , mailing, binding, and scheduling)55+ Word per Minute KeyingCall Center Environment Expertise (answering phones and dealing with customer issues)Knowledge and ability to troubleshoot printers, copiers, fax, scanners, bindery machines, compact disc cleaning devices, and other office related machines.Shipping and Receiving Procedures (Verification, Pallet Jack Use (Manual and Electric), and Tracking)

*References available upon request