Your Intelligent Robotics Partner

Adept Service & SupportAdept Service & Support

Design Us In CD2007

Overview of Adept Service & SupportOverview of Adept Service & Support

Service for Adept products is provided by a worldwide staff of customer support and engineers. Adept maintains factory-authorized service centers in several countries

around the world.

All service centers maintain a stock of spare parts and special tooling & calibration equipment.

Service for Adept products is provided by a worldwide staff of customer support and engineers. Adept maintains factory-authorized service centers in several countries

around the world.

All service centers maintain a stock of spare parts and special tooling & calibration equipment.

Award Winning Customer SupportAward Winning Customer Support

Recipient of the 2006 Frost & Sullivan

Customer Service Leadership

of the Year Award

for Robotics Solutions

Recipient of the 2006 Frost & Sullivan

Customer Service Leadership

of the Year Award

for Robotics Solutions

Six Ways Adept Provides Service & SupportSix Ways Adept Provides Service & Support

• Repair & Rebuild Services• Spare Parts• Warranty• Training• Phone and Product Support• Consulting Services

• Repair & Rebuild Services• Spare Parts• Warranty• Training• Phone and Product Support• Consulting Services

Repair & Rebuild ServicesRepair & Rebuild Services

• Field Service Engineers Located Around the U.S. for Customer-Site Repairs

• Factory Repair, Overhaul, and Remanufacturing Services• Typical 24 to 48 Hour Response

• Field Service Engineers Located Around the U.S. for Customer-Site Repairs

• Factory Repair, Overhaul, and Remanufacturing Services• Typical 24 to 48 Hour Response

Spare PartsSpare Parts

• Emergency Parts Depot located in Livermore, CA

• 90% of Emergency Parts Orders Shipped Same Day for Down Systems

• Free Spare Parts Planning• Available Spare Parts

Kits and Bundles

• Emergency Parts Depot located in Livermore, CA

• 90% of Emergency Parts Orders Shipped Same Day for Down Systems

• Free Spare Parts Planning• Available Spare Parts

Kits and Bundles

WarrantyWarranty

• 2 years parts / 1 service warranty on New/Reman Products

• Available Parts and Service Contracts and Extended Warranties

• 2 years parts / 1 service warranty on New/Reman Products

• Available Parts and Service Contracts and Extended Warranties

TrainingTraining

• Scheduled Adept Classroom Training in Livermore, CA and Cincinnati, OH

• Customer-Site Training• Standard & Custom

Courses Available• Advanced Maintenance &

Self-Support Calibration and Repair Kits Available

$900 Training Discount on Basic Level Software Courses with Robot Purchase

• Scheduled Adept Classroom Training in Livermore, CA and Cincinnati, OH

• Customer-Site Training• Standard & Custom

Courses Available• Advanced Maintenance &

Self-Support Calibration and Repair Kits Available

$900 Training Discount on Basic Level Software Courses with Robot Purchase

Phone and Product SupportPhone and Product Support

Free Technical Support HotlineFree Applications Engineering

Hotline

Free Technical Support HotlineFree Applications Engineering

Hotline

24/7 Emergency Phone Support for Down Systems

Consulting ServicesConsulting Services

Professional Consulting

Engineering ServicesProfessional Consulting

Engineering Services

Software & Programming Assistance

Adept Service & SupportAdept Service & Support

Customer Satisfaction is Our #1 Goal!

Customer Satisfaction is Our #1 Goal!