77Statewide Report 2017

The best things about this service were...

My experience would have been better if…

Your Experience of Service76

Overall Experience

Respect

Safety and Fairness

Participation

Individuality

Information and Support

Making a Difference

Experience Scores by Domain 2017

Community Services

60

70

90

80

100

Queensland

Overall Experience Scores 2015–2017

2015 2016 2017

DeclinedCompleted

Survey Completion Rates

Your Experience of Service

201720162015

1000 20 40 60 8010 30 50 70 90

92

97

95

94

92

80

81

72%

15%9%24%

2%

5%

Community100%

South West HHS provides community mental health services only.

Surveys Completed

18Service Episodes

120

South WestHospital and Health Service

Very Good or Excellent

Overall how would you rate your experience of care with this service

in the last 3 months?

South West HHS received less than 10 completed YES surveys in 2016, therefore results have not been presented here.

...Nil.

...I had tried harder. Co-manage my anger and frustration.

...Feeling as though I always have a safe place to talk about anything. So much support.

...I can talk to them whenever I want to.

...Having stability and being made to feel I am not alone. Case managers who follow up with you.

4.00Q21. Development of a care plan with you that considered all of your needs

3.89Q24. The effect the service had

on your ability to manage your day

to day life 3.83Q25. The effect the service had on your overall well-being

3.75Q20. Access to

peer support

4.00Q19. Explanation of your rights and

responsibilities

Lowest Scoring

Questions

4.89Q11. The facilities

and environment met your needs

4.89Q15. You had opportunities to discuss your progress with the staff caring for you

4.89Q5. Staff showed

hopefulness for your future

4.89Q4. Your privacy was respected

4.94Q1. You felt welcome at this service

Scale5 – Highest Score1 – Lowest Score

Highest Scoring

Questions

...That I got all the help that was needed and that I came a long way.