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7/29/2019 WIN-CENOP_Storage Tape Rotation
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.WORK INSTRUCTION Defining the Detailed Implementation of a Procedure
WIN-CENOP_ESO-Storage Tape RotationDate Implemented: 12/21/2006 Rev. 16Date Revised: 09/22/2009
Location(s) this Work Instruction Applies to:All Managed Data Centers (except Legacy Sungard Philidelphia Location)
Owner (Department):Central Operations ESO/Storage
Audience:
Central Operations Tape ServicesCentral Operations ESO/StorageAll Hosting Operations
Definitions:ESO: Enterprise Services OperationsDRM (Disaster Recovery Manager):
DRM tapes are TSM tapes that are sent offsite on a daily basis.
These tapes are used to restore a TSM server environment as part of a disaster recovery process.
These tapes are NOT typically used for long term data storage
LTDR (Long Term Data Retention):
LTDR tapes are TSM tapes that are typically sent offsite once a week.
These tapes are used to store customer data for long periods of time, typically for regulatory and/or compliance
purposes.
These tapes are NOT typically used for disaster recoveryOther Documentation required:
Summary:This work instruction outlines the steps required to:
Perform (daily) TSM DRM & LTDR tape rotation
Check in SCRATCH tapes
Purpose:To ensure that DRM and LTDR tapes for managed tape customer TSM environments are rotated onsite and offsitecorrectly.
Records Matrix:
Records Type Responsibility Location Access Filed by: Retention DispositionNone N/A N/A N/A N/A N/A Delete
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Flowchart
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DETAILSDRM/LTDR TAPE ROTATIONTask Owners:
Hosting Ops weekdays, weekends and holidays
Tape Ops/ Incident Teams weekdays, for issues/escalations
For Hosting Ops, the Daily TSM DRM/LTDR tape rotation process, at a high level, process is:
Mornings:1. Remove tapes from the I/O door, as indicated in the 'DR Tape List' e-mail, and prepare to send them
offsite to vaulting vendor2. For EVERY tape you remove from the I/O door, put a SCRATCH tape back into the I/O door, and then
run the CHECKINSCRATCH steps to check the tapes into the library/TSM
Afternoons:1. For EVERY tape listed in the 'Vault Pick' e-mail, Section 1, ensure the vaulting vendor returns the tape
and if so, perform a MOVETOSCRATCH operation on the tape and then place the SCRATCH tape intothe appropriate holding area
2. For EVERY tape listed in the 'Vault Pick' e-mail, Section 2, determine where the tape is - either thevaulting vendor has not returned the tape, or they did and nobody has run the MOVETOSCRATCH onthe tape
If tape is found onsite, run the MOVETOSCRATCH steps on the tape
If tape is still offsite, have vaulting vendor return tape and, once returned, run the
MOVETOSCRATCH steps on the tape
If tape is lost, notify Tape Operations (via e-mail to [email protected]), indicating
that tape is lost
By following these simple steps, each day, we ensure (2) things:1. The morning routine ensures the TSM server has a good supply of SCRATCH tapes, as you are
doing a one-for-one swap with DATA and SCRATCH tapes2. The afternoon routine ensures that tapes that are expected back are appropriately tracked and
accounted for, and if returned, they get moved to a SCRATCH status, so that they can be used forSCRATCH during the morning routine.
The following sections provide detailed responsibilities and instructions for performing both
MORNING and AFTERNOON tasks.
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The Hosting Ops team is responsible for:o For tapes GOING offsite (MORNINGS):
Remove the tapes from the library I/O door and prepare tapes for sending offsite
NOTE: If the DRM e-mail indicates that a tape didnt eject due to the library I/O doorbeing full, follow these steps:
1. Remove the tapes that did eject successfully2. Close the library I/O door
3. TSM will auto-magically eject the remaining tapes4. Remove the remaining ejected tapes5. Repeat this process until all tapes in e-mail have been ejected
DO NOT put SCRATCH tapes in, until all tapes have been ejected
Replace the removed tapes with an equal number of SCRATCH tapes
Once SCRATCH tapes are placed in library IO door, check the SCRATCH tapes intoTSM using the MoveToScratch web application, which is described in the next
section.o For tapes RETURNING from offsite (AFTERNOONS):
Coordinate with Vaulting Vendor for incoming/outgoing tapes
Verify that requested tapes were returned
Resolve any discrepancies with Vaulting Vendor For each tape returned by Vaulting Vendor, update the status of that tape within TSM,
using the MoveToScratch web application, which is described in the next section.
!!! It is very important that Hosting Ops performs both MORNING and AFTERNOON steps EACH DAY,in order to keep the tape library replenished with SCRATCH tapes and to ensure proper asset tracking
of tapes!!!
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Logging into the MoveToScratch web application:Task Owner:
Hosting Ops weekdays, weekends and holidays
1. Log into a Sungard OAMP Windows terminal server, eitherphlnn5.sgns.net orphlnn8.sgns.net2. Open a web browser and go to the URL: http://phlnu72/movetoscratch/index.html
3. You will be presented with a web page that will assist with MOVETOSCRATCH and
CHECKINSCRATCH operations.
4. From the index page, you can choose to either perform Move To Scratch operations or Check In
Scratch operations, which are discussed in the following sections.
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Checking in SCRATCH tapes to a TSM server/library:Special Note: Tapes must have been processed via Move to Scratch steps first
1. Place the SCRATCH tapes into the appropriate library I/O door2. From the index web page, click on the Check In Scratch button from the left-side navigation menu3. Once on the Check In Scratch web page, use the Select a TSM server drop-down menu to select
the TSM server you want to check SCRATCH tapes into.
Once you select the appropriate TSM server, the web app will determine what tape libraries
are managed by the selected TSM server.4. Use the Select a library drop-down menu to select which tape library you want to check SCRATCH
tapes into.5. Once the appropriate tape library is selected, click the Check In Scratch button
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6. You should see a Processing Request web page This typically takes about 3-5 minutes for thetape CHECKIN process to complete:
7. Once the tape check in process is completed, you should see a page showing the results of theCHECKIN process, similar to this example:
Notes: The information provided by the output should detail how tapes were checked in, including volume names
The output should also indicate if the CHECKIN process completed successfully, or if any errors were encountered
The time it takes for the CHECKIN process to complete depends on how many tapes are being checked in, and how fast the library robot
moves
If the output does not indicate that that the CHECKIN process has completed, click the Refresh CHECKIN LIBVOL process output
button to refresh the output.
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Updating returned tapes to SCRATCH:1. For each tape listed in the appropriate Vault pick list e-mail, ensure the tape was returned by the
vaulting vendor.2. FOLLOW THE ABOVE STEPS TO LOG INTO THE MoveToScratch WEB APPLICATION.3. From the index web page, click on the Move To Scratch button from the left-side navigation menu4. Once on the Move To Scratch web page, use the Select a TSM server drop-down menu to select
the TSM server you want to perform MOVE TO SCRATCH operations on.
5. Enter the barcodes into the Tape Barcodes text area ONLY ENTER TAPE BARCODES THAT HAVE BEEN RETURNED BY THE VAULTING VENDOR,
AND YOU HAVE CONFIRMED THAT THE TAPE IS, IN FACT, ONSITE AND ACCOUNTED FOR!6. For entering barcodes into the text area you can:
Manually type in the barcodes
Copy/Paste the barcodes
Use a barcode scanner
7. Select the appropriate Media Type radio button
If the barcodes you entered into the text area only contain 6 digits, select the correct LTO type
If the barcodes you entered into the text area contain all 8 digits, but TSM only requires 6 digits,
select the Only pass 6-digit barcodes to TSM option
If the barcodes you entered into the text area contain all 8 digits, and all 8 are required by TSM,select the Barcode scanner grabbed all 8 digits option
If the barcodes you entered into the text area contain mixed media, select the Mixed media
optiona. Selecting this option will take you to a web page that will allow you to select the correct
media type for EACH tape
8. Click the Move tapes to SCRATCH button
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9. Once the tape MOVETOSCRATCH process is completed, you should see a page showing the resultsof the process, similar to the example below
Interpreting the output (using the example below):
o The top of output will show you the parameters you selected, and list the barcodes you entered
o If the tape successfully moved to SCRATCH, a green message will indicate this
o If the tape was not found on the selected TSM server, a purple message will indicate this
Make sure you selected the correct TSM server and/or entered the barcode correctlyo If the tape was NOT moved to SCRATCH, a red message will indicate this
o The output should indicate if the tape still belongs to a storage pool
Contact Tape Operations to resolve the issue. If the tape is an offsite document, morethan likely, you will be directed to send it back offsite
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CHECKING a library for EMPTY slots:Since there are different types of tape libraries, this section is broken down into two sections:
IBM 3584 tape libraries
ADIC i2000 tape libraries
IBM 3584 tape libraries:
1. Log into a Sungard OAMP Windows terminal server, such as phlnn5.sgns.net orphlnn8.sgns.net2. Open up an Internet Explorer web browser, and go to the following URL:3. ALPHARETTA ALTSM1 - 3584 http://10.128.33.904. CARLSTADT CRTSM1 - 3584 http://10.128.54.75. VARIAN CVTSM1 - 3584 http://10.128.60.2526. PHILADELPHIA PHTSM1 - 3584 http://10.128.6.1977. WOODDALE WDTSM! - 3584 http://10.128.68.78. SCOTTSDALE SDLIB1! - 3584 http://10.128.192.429. MARLBOROUGH MBLIB1! - 3584 http://10.128.208.7410. You should see a web page that looks like the screenshot below - Click on the Manage Physical
Library link
Note: The Alpharetta IBM tape library has a newer firmware upgrade applied, so it will report as an IBM
TS3500 Tape Library, which is IBMs new name for the IBM 3584 you gotta love IBM
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11. The Physical Library Summary page will display library information, including EMTPY STORAGESLOTS:
12. If there are empty slots available, fill the I/O door with the appropriate number of SCRATCH tapes, andfollow the above sections for issuing the TSM CHECKINSCRATCH command.
NOTES:
If you are interested in the I/O door slots, you can click the Total I/O slots link and it will display a
listing of the tapes in the I/O door, if there are any.
If you are interested in knowing what tapes are in the library, you can click the Total data cartridges
link, and it will display a listing of the tapes in the library, along with a search box, allowing you tosearch for a particular tape.
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ADIC i2000 tape libraries:
The ADIC Management Console (AMC) is a java-based GUI program that is only installed on
phlnn5.sgns.net
If you are having problems getting the AMC GUI to come up from phlnn5.sgns.net, you can
always log onto the physical library front panel using the same steps below, starting at Step 8.
*** It is important to exit out of the ADIC AMC GUI when you are no longer usingthe GUI, as this GUI is used by many people at several hosting ops centers for
accessing the ADIC i2000 at their site!!! ***
1. Log into a Sungard OAMP Windows terminal serverphlnn5.sgns.net
2. Open a IE web browser
3. Navigate to URL below depending on library
ATLANTA ATL01SSTAPLBY04 http:\\10.100.0.10
AUSTIN AUS01SSTAPLBY02 http:\\10.100.1.79
CHAROLOTTE CLT01SSTAPLBY02 http:\\10.254.2.37
CARLSTADT CRL03SSTAPLBY01 http:\\10.133.45.231
DENVER DEN03SSTAPLBY04 http:\\10.100.0.41
MINNESOTA MSP01SSTAPLBY04 http:\\10.100.0.110
NASHVILLE NSH01SSTAPLBY03 http:\\10.100.0.76
PORTLAND PDX01SSTAPLBY04 http:\\10.100.1.207
PHILADELPHIA PHL00SSTAPLBY03 http:\\10.128.6.206
PHOENIX PHX01SSTAPLBY05 http:\\10.100.1.142
PITTSBURGH PIT01SSTAPLBY01 http:\\10.100.1.46 RALEIGH RDU01SSTAPLBY04 http:\\10.100.1.8
SAN DEIGO SAN01SSTAPLBY04 http:\\10.100.1.178
ST LOUIS STL01SSTAPLBY04 http:\\10.100.0.148
TORONTO TOR01SUST-LIB01 http:\\10.128.41.56
WOODDALE WDL02SSTAPLBY01 http:\\10.128.187.138
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4. When you are prompted to Choose IP Address, select the default address5.
6. When the ADIC Mgmt Console (AMC) appears, with a Logon window, enter the following information:
Name: admin Password: B2ckm3uP
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Once logged in, select the appropriate library partition
7. From the Monitor menu, choose Slots
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Note: If you want to know what tapes are in the library I/O door, you can choose IE Station from the drop-down menu
8. Once the Slots Status window displays, choose EMPTY from the State drop-down menu9. Click the Show button to update the display - If there are any empty slots, they will be displayed here.
Unfortunately, it does not give you a count TOTAL you have to manually count them.
10. Once done, click the Close button and exit out of the AMC GUI
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11. It is important to exit out of the AMC GUI when you are no longer using the GUI, as this is ashared tape library.
12. If there are empty slots available, fill the I/O door with the appropriate number of SCRATCH tapes, andfollow the above sections for issuing the TSM CHECKINSCRATCH command.
*** It is important to exit out of the ADIC AMC GUI when you are no longer usingthe GUI, as this GUI is used by many people at several hosting ops centers for
accessing the ADIC i2000 at their site!!! ***
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REVISION HISTORY
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Revision Date Initiator Nature of Change
5 01/26/2007 RickStratton
Added more details to the CHECKING a library for EMPTY slots section
6 03/16/2007 RickStratton
Updated Work Instruction to include details for tape rotation for Intralinks Carlstadt-3 and for HCL-Sensata in Marlborough.
7 03/30/2007 RickStratton
Added special notes for the CHECKINSCRATCH process for Marlboro,since this is a library sharing environment, and the CHECKINSCRATCHcommand has to be run against the library manager (MBTSMPU).
8 04/03/2007 RickStra
tton
Fixed TSM command typo in the CHECKINSCRATCH steps section.
9 06/01/2007 ChrisMcNally
Updated Work Instruction to include details for tape rotation for Expedia inThornton.
10 10/01/2007 MartinPruitt
Updated information pertaining to new Marlborough tsm server.
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Revision Date Initiator Nature of Change
11 01/30/2008 DallasHill
Modified Hosting instructions to use OnsiteScratch GUI instead ofcommand line.
12 02/27/2008 RickStratton
Modified several sections to try to make the work instruction easier to reaand follow.
13 05/02/2008 RickSt
ratton
Added location-specific instructions for HCL-Exide
14 07/172009 RickStratton
Modified all steps and screenshots to reflect using the new web-basedMoveToScratch/CheckInScratch web-based app
15 07/21/2009 RickStratton
Changed the name from WIN-CENOP_CSD-Storage Tape Rotation toWIN-CENOP_ESO-Storage Tape Rotation to reflect our new groupname.
16 09/22/2009 LanceSiviski
Changed the name from WIN-CENOP_ESO-Storage Tape Rotation toWIN-CENOP_Storage Tape Rotation. Made modificatione for sharedtape infrastruture versus ESOs infrastructure.
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