WIN CENOP_ESO Storage Tape Rotation

7/29/2019 WIN CENOP_ESO Storage Tape Rotation

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WORK INSTRUCTION Defining the Detailed Implementation of a Procedure

WIN-CENOP_ESO-Storage Tape RotationDate Implemented: 12/21/2006 Rev. 15Date Revised: 07/21/2009

Location(s) this Work Instruction Applies to:Carlstadt-1 Sungard data center:

HCL/Autodesk TSM server environmentCarlstadt-3 Sungard data center:

Intralinks TSM server environmentHCL/DBI TSM server environmentDexia TSM server environment

Alpharetta Sungard data center:HCL/Autodesk TSM server environmentHCL/Exide TSM server environment

WoodDale-2 Sungard data center:IntraLinks TSM server environment

Marlborough Sungard data center:HCL/Sensata TSM server environment

Thornton Sungard data center:Expedia TSM server environment

Click here for location specificsOwner (Department):Central Operations ESO/Storage

Audience:Central Operations Tape ServicesCentral Operations ESO/StorageCarlstadt Hosting Operations

Alpharetta Hosting OperationsMarlborough Hosting OperationsWood Dale Hosting OperationsThornton Hosting Operations

Definitions:ESO: Enterprise Services OperationsDRM (Disaster Recovery Manager):

DRM tapes are TSM tapes that are sent offsite on a daily basis.

These tapes are used to restore a TSM server environment as part of a disaster recovery process.

These tapes are NOT typically used for long term data storage

LTDR (Long Term Data Retention):

LTDR tapes are TSM tapes that are typically sent offsite once a week.

These tapes are used to store customer data for long periods of time, typically for regulatory and/or compliance

purposes.

These tapes are NOT typically used for disaster recovery

Proprietary and Confidential

All rights reserved by SunGard

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Other Documentation required:

Summary:This work instruction outlines the steps required to:

Perform (daily) TSM DRM & LTDR tape rotation

Check in SCRATCH tapes

Purpose:

To ensure that DRM and LTDR tapes for ESO/Storage managed tape customer TSM environments are rotated onsite andoffsite correctly.

Records Matrix:

Records Type Responsibility Location Access Filed by: Retention Disposition

None N/A N/A N/A N/A N/A Delete



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Flowchart



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DETAILSDRM/LTDR TAPE ROTATIONTask Owners:

Hosting Ops weekdays, weekends and holidays

ESO/Storage weekdays, for issues/escalations

For Hosting Ops, the Daily TSM DRM/LTDR tape rotation process, at a high level, process is:

Mornings:1. Remove tapes from the I/O door, as indicated in the 'DR Tape List' e-mail, and prepare to send them

offsite to vaulting vendor2. For EVERY tape you remove from the I/O door, put a SCRATCH tape back into the I/O door, and then

run the CHECKINSCRATCH steps to check the tapes into the library/TSM

Afternoons:1. For EVERY tape listed in the 'Vault Pick' e-mail, Section 1, ensure the vaulting vendor returns the tape

and if so, perform a MOVETOSCRATCH operation on the tape and then place the SCRATCH tape intothe appropriate holding area

2. For EVERY tape listed in the 'Vault Pick' e-mail, Section 2, determine where the tape is - either thevaulting vendor has not returned the tape, or they did and nobody has run the MOVETOSCRATCH onthe tape

If tape is found onsite, run the MOVETOSCRATCH steps on the tape

If tape is still offsite, have vaulting vendor return tape and, once returned, run the

MOVETOSCRATCH steps on the tape

If tape is lost, notify ESO/Storage (via e-mail to [email protected]), indicating that

tape is lost

By following these simple steps, each day, we ensure (2) things:1. The morning routine ensures the TSM server has a good supply of SCRATCH tapes, as you are

doing a one-for-one swap with DATA and SCRATCH tapes2. The afternoon routine ensures that tapes that are expected back are appropriately tracked and

accounted for, and if returned, they get moved to a SCRATCH status, so that they can be used forSCRATCH during the morning routine.

The following sections provide detailed responsibilities and instructions for performing both

MORNING and AFTERNOON tasks.



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The Hosting Ops team is responsible for:o For tapes GOING offsite (MORNINGS):

Remove the tapes from the library I/O door and prepare tapes for sending offsite

NOTE: If the DRM e-mail indicates that a tape didnt eject due to the library I/O doorbeing full, follow these steps:

1. Remove the tapes that did eject successfully2. Close the library I/O door

3. TSM will auto-magically eject the remaining tapes4. Remove the remaining ejected tapes5. Repeat this process until all tapes in e-mail have been ejected

DO NOT put SCRATCH tapes in, until all tapes have been ejected

Replace the removed tapes with an equal number of SCRATCH tapes

Once SCRATCH tapes are placed in library IO door, check the SCRATCH tapes intoTSM using the MoveToScratch web application, which is described in the next

section.o For tapes RETURNING from offsite (AFTERNOONS):

Coordinate with Vaulting Vendor for incoming/outgoing tapes

Verify that requested tapes were returned

Resolve any discrepancies with Vaulting Vendor For each tape returned by Vaulting Vendor, update the status of that tape within TSM,

using the MoveToScratch web application, which is described in the next section.

!!! It is very important that Hosting Ops performs both MORNING and AFTERNOON steps EACH DAY,in order to keep the tape library replenished with SCRATCH tapes and to ensure proper asset tracking

of tapes!!!



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Logging into the MoveToScratch web application:Task Owner:

Hosting Ops weekdays, weekends and holidays

1. Log into a Sungard OAMP Windows terminal server, eitherphlnn5.sgns.net orphlnn8.sgns.net2. Open a web browser and go to the URL: http://phlnu72/movetoscratch/index.html

3. You will be presented with a web page that will assist with MOVETOSCRATCH and

CHECKINSCRATCH operations.

4. From the index page, you can choose to either perform Move To Scratch operations or Check In

Scratch operations, which are discussed in the following sections.



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Checking in SCRATCH tapes to a TSM server/library:Special Note: Tapes must have been processed via Move to Scratch steps first

1. Place the SCRATCH tapes into the appropriate library I/O door2. From the index web page, click on the Check In Scratch button from the left-side navigation menu3. Once on the Check In Scratch web page, use the Select a TSM server drop-down menu to select

the TSM server you want to check SCRATCH tapes into.

Once you select the appropriate TSM server, the web app will determine what tape libraries

are managed by the selected TSM server.4. Use the Select a library drop-down menu to select which tape library you want to check SCRATCH

tapes into.5. Once the appropriate tape library is selected, click the Check In Scratch button



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6. You should see a Processing Request web page This typically takes about 3-5 minutes for thetape CHECKIN process to complete:

7. Once the tape check in process is completed, you should see a page showing the results of theCHECKIN process, similar to this example:

Notes: The information provided by the output should detail how tapes were checked in, including volume names

The output should also indicate if the CHECKIN process completed successfully, or if any errors were encountered

The time it takes for the CHECKIN process to complete depends on how many tapes are being checked in, and how fast the library robot

moves

If the output does not indicate that that the CHECKIN process has completed, click the Refresh CHECKIN LIBVOL process output

button to refresh the output.



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Updating returned tapes to SCRATCH:1. For each tape listed in the appropriate Vault pick list e-mail, ensure the tape was returned by the

vaulting vendor.2. FOLLOW THE ABOVE STEPS TO LOG INTO THE MoveToScratch WEB APPLICATION.3. From the index web page, click on the Move To Scratch button from the left-side navigation menu4. Once on the Move To Scratch web page, use the Select a TSM server drop-down menu to select

the TSM server you want to perform MOVE TO SCRATCH operations on.

5. Enter the barcodes into the Tape Barcodes text area ONLY ENTER TAPE BARCODES THAT HAVE BEEN RETURNED BY THE VAULTING VENDOR,

AND YOU HAVE CONFIRMED THAT THE TAPE IS, IN FACT, ONSITE AND ACCOUNTED FOR!6. For entering barcodes into the text area you can:

Manually type in the barcodes

Copy/Paste the barcodes

Use a barcode scanner

7. Select the appropriate Media Type radio button

If the barcodes you entered into the text area only contain 6 digits, select the correct LTO type

If the barcodes you entered into the text area contain all 8 digits, but TSM only requires 6 digits,

select the Only pass 6-digit barcodes to TSM option

If the barcodes you entered into the text area contain all 8 digits, and all 8 are required by TSM,select the Barcode scanner grabbed all 8 digits option

If the barcodes you entered into the text area contain mixed media, select the Mixed media

optiona. Selecting this option will take you to a web page that will allow you to select the correct

media type for EACH tape

8. Click the Move tapes to SCRATCH button



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9. Once the tape MOVETOSCRATCH process is completed, you should see a page showing the resultsof the process, similar to the example below

Interpreting the output (using the example below):

o The top of output will show you the parameters you selected, and list the barcodes you entered

o If the tape successfully moved to SCRATCH, a green message will indicate this

o If the tape was not found on the selected TSM server, a purple message will indicate this

Make sure you selected the correct TSM server and/or entered the barcode correctlyo If the tape was NOT moved to SCRATCH, a red message will indicate this

o The output should indicate if the tape still belongs to a storage pool

Contact ESO/Storage to resolve the issue. If the tape is an offsite document, more thanlikely, you will be directed to send it back offsite



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CHECKING a library for EMPTY slots:Since there are different types of tape libraries, this section is broken down into two sections:

IBM 3584 tape libraries

o This section applies to HCL-Autodesk tape libraries in Alpharetta, Carlstadt-1, and Marlborough

ADIC i2000 tape libraries

o This section applies to IntraLinks tape libraries in WoodDale-2 and Carlstadt-3, and Expedia

tape library in Thornton

IBM 3584 tape libraries:

1. Log into a Sungard OAMP Windows terminal server, such as phlnn5.sgns.net orphlnn8.sgns.net2. Open up an Internet Explorer web browser, and go to the following URL:3. For HCL-Autodesk Carlstadt IBM 3584 tape library: http://10.128.147.6/4. For HCL-Autodesk Alpharetta IBM 3584 tape library: http://10.128.40.134/5. For HCL-Sensata Marlborough IBM 3584 tape library: http://10.128.208.746. You should see a web page that looks like the screenshot below - Click on the Manage Physical

Library link

Note: The Alpharetta IBM tape library has a newer firmware upgrade applied, so it will report as an IBM

TS3500 Tape Library, which is IBMs new name for the IBM 3584 you gotta love IBM



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7. The Physical Library Summary page will display library information, including EMTPY STORAGESLOTS:

8. If there are empty slots available, fill the I/O door with the appropriate number of SCRATCH tapes, andfollow the above sections for issuing the TSM CHECKINSCRATCH command.

NOTES:

If you are interested in the I/O door slots, you can click the Total I/O slots link and it will display a

listing of the tapes in the I/O door, if there are any.

If you are interested in knowing what tapes are in the library, you can click the Total data cartridges

link, and it will display a listing of the tapes in the library, along with a search box, allowing you tosearch for a particular tape.



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ADIC i2000 tape libraries:

The ADIC Management Console (AMC) is a java-based GUI program that is only installed on

phlnn5.sgns.net

If you are having problems getting the AMC GUI to come up from phlnn5.sgns.net, you can

always log onto the physical library front panel using the same steps below, starting at Step 8.

*** It is important to exit out of the ADIC AMC GUI when you are no longer usingthe GUI, as this GUI is used by many people at several hosting ops centers for

accessing the ADIC i2000 at their site!!! ***

1. Log into a Sungard OAMP Windows terminal serverphlnn5.sgns.net2. Open a Windows FILE explorer window and navigate to c:\Program Files\AMC4.4.2\

3. Double-click the ADIC ClientLaunch icon shortly, you should see a dialog box saying Looking forlocal server be patient

4. Eventually, you will see a dialog box titled Connect to AMC server

5. Enter the IP address of the ADIC i2000 For IntraLinks WD-2 ADIC i2000, this will be 10.128.187.138

For IntraLinks Carlstadt-3 ADIC i2000, this will be: 10.133.45.231

For Expedia Thornton ADIC i2000, this will be: 10.133.160.28

6. Click the OK button



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7. When you are prompted to Choose IP Address, select the 216.x.x.x address

8. When the ADIC Mgmt Console (AMC) appears, with a Logon window, enter the following information: Name: hostingops

Password: tsmdrmuser1

9. Once logged in, select the appropriate library partition

For IntraLinks WD-2 ADIC i2000, this will be: WDL02SSTAPLBY02 For IntraLinks Carlstadt-3 ADIC i2000, this will be: CRL03SSTAPLBY02

For Expedia Thornton ADIC i2000, this will be: DEN03SSTAPLBY04



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10. From the Monitor menu, choose Slots

Note: If you want to know what tapes are in the library I/O door, you can choose IE Station from the drop-down menu

11. Once the Slots Status window displays, choose EMPTY from the State drop-down menu



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12. Click the Show button to update the display - If there are any empty slots, they will be displayed here.Unfortunately, it does not give you a count TOTAL you have to manually count them.

13. Once done, click the Close button and exit out of the AMC GUI14. It is important to exit out of the AMC GUI when you are no longer using the GUI, as this is a

shared tape library.15. If there are empty slots available, fill the I/O door with the appropriate number of SCRATCH tapes, and

follow the above sections for issuing the TSM CHECKINSCRATCH command.

*** It is important to exit out of the ADIC AMC GUI when you are no longer usingthe GUI, as this GUI is used by many people at several hosting ops centers for

accessing the ADIC i2000 at their site!!! ***



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Location Specific Information:

HCL-Autodesk:

o CRSTM2

i.

o ALTSM2i.

HCL-Exide:

o ALP01SCSDT000-TSM02

i.

HCL-Sensata:

o MBHSCSDT000-TSM01

i. Marlboro has a partitioned 3584 which requires assigning tapes to a librarypartition after inserting the tapes into the I/O door.

IntraLinks:

o CRLSCSDT000-TSM1

o WDL02SSTAPSRV02 Expedia

o DEN03SSTAPSRV02



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REVISION HISTORY



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Revision Date Initiator Nature of Change

0 12/21/2006 RickStratton

Initial Release.

This document is based on REV 4 of the WIN-CENOP-HCL-AutodeskTape Rotation.doc document, which has been supersceded by thdocument


Added more clarification to some of the steps on how to access the TSMserver command line interface in order to issue TSM commands.


Fixed an error with one of the dsmadmc commands. MS Word changedthe format of the dash characters, which was preventing people fromcopy/pasting command from the Work Instruction into the MS DOScommand window. Fixed dash character back to correct character,and now copy/paste of the command works fine.

3 01/19/2007 RickSt

ratton

Added Flowchart to provide more clarity to overall procedure.


Updated section CHECKING a library for EMPTY slots to providescreenshot-detailed instructions on how to check a tape library for EMPTYslots.



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Added more details to the CHECKING a library for EMPTY slots section


Updated Work Instruction to include details for tape rotation for Intralinks Carlstadt-3 and for HCL-Sensata in Marlborough.


Added special notes for the CHECKINSCRATCH process for Marlboro,since this is a library sharing environment, and the CHECKINSCRATCHcommand has to be run against the library manager (MBTSMPU).

8 04/03/2007 RickStra

tton

Fixed TSM command typo in the CHECKINSCRATCH steps section.

9 06/01/2007 ChrisMcNally

Updated Work Instruction to include details for tape rotation for Expedia inThornton.

10 10/01/2007 MartinPruitt

Updated information pertaining to new Marlborough tsm server.



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11 01/30/2008 DallasHill

Modified Hosting instructions to use OnsiteScratch GUI instead ofcommand line.


Modified several sections to try to make the work instruction easier to reaand follow.

13 05/02/2008 RickSt

ratton

Added location-specific instructions for HCL-Exide

14 07/172009 RickStratton

Modified all steps and screenshots to reflect using the new web-basedMoveToScratch/CheckInScratch web-based app


Changed the name from WIN-CENOP_CSD-Storage Tape Rotation toWIN-CENOP_ESO-Storage Tape Rotation to reflect our new groupname.



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WIN CENOP_ESO Storage Tape Rotation