WIKTBratislava, 28. november Knowledge Management Knowledge is key asset Employees are coming and going Needs for managing assets Knowledge Management (KM) is the process through which organizations generate value from their intellectual and knowledge-based assets (Source: CIO Magazine) Characters Data Information Knowledge Actions Syntax Semantics Pragmatics Reasoning (Bergman, 2002, Experience Management) Data: 20 Information: 20 o C Knowledge: room temperature
