Why Outsource H&W Benefits ... - USI Consulting · PDF file50% of clients use ADP payroll ... By outsourcing benefits administration, yo u can allocate internal resources in the most

Benefits in FocusWEBINAR series

Why Outsource H&W Benefits Administration Why Outsource H&W Benefits Administration to

USI Consulting Group?USI Consulting Group?

Jennifer Cerrito,SVP, Practice Leader H&W

Maryann Rivera,AVP, Implementation Director H&W

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Wednesday, June 1, 2016


Today’s speakers:J if C it i S i Vi P id t d P ti Jennifer Cerrito is Senior Vice President and Practice Leader of USI Consulting Group’s Health & Welfare Administration and Outsourcing Services. She has over 19 years of employee benefits experience, with extensive account management and consultative experience. She has also headed multiple product enhancement initiatives.

Jennifer CerritoSenior Vice President | Practice Leader

Health & Welfare Administration

Prior to joining USI Consulting Group, Jennifer had various account management/sales roles with major insurance carriers and top consulting firms.

Jennifer studied Sociology at Albertus Magnus College and Central Connecticut State University. She is also licensed in both Life & Health and Property & Casualty.

95 Glastonbury Blvd | Glastonbury, CT 06033Direct: 860.368.2973

Email: [email protected]

licensed in both Life & Health and Property & Casualty.

Maryann Rivera is an Assistant Vice President in USI Consulting Group’s Health & Welfare Administration department. She has extensive experience in customer service, systems management and benefit administration. Maryann Riverase ce, sys e s a age e a d be e ad s a o . She is responsible for implementation and project management for clients utilizing USI Consulting Group’s Internet administration options. In this role, Maryann interfaces with carriers, client benefit personnel and USI Consulting Group’s ongoing administration team to assure accurate and timely service.

P i t j i i USI C lti G M S i

AVP, Implementation DirectorHealth & Welfare Administration

95 Glastonbury Blvd | Glastonbury, CT 06033Direct: 860.368.2934

Email: [email protected]

Prior to joining USI Consulting Group, Maryann was Senior Consultant for 12 years with the United HealthCare COBRA department. Her responsibilities included new business implementation and system coordination.


Agenda

Services Technology HR Challenges Current landscape of H & W Marketing Questions

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H&W Goal

“Our goal is to help our clients escape the reams of g p p

paper, excessive voicemails and emails associated with

health & welfare benefits administration by becoming health & welfare benefits administration by becoming

an extension of their HR department.”




What services do we offer? Benefits Service Center

Call Center Solution Dedicated toll-free phone and emailp

Co-Sourcing Technology only solution for eligibility/enrollment

O t i Outsourcing Benefit Service Center, plus.. Technology, plus… Full Administration

Retiree Administration/ Billing




Benefit Service CENTERWe become extension of HR staff to employees. Our services Include:

Dedicated toll free phone number Dedicated email address Respond to general plan inquiries for all health and welfare plan benefits Provide employee advocacy services/transfer and facilitate calls with vendors Provide appeals information and support Provide specialist support for complex inquiries and issues Provide specialist support for complex inquiries and issues Open Enrollment support and ongoing through the year Answer questions on wellness and tobacco programs EOI assistance Life Solutions1 questions New Hire questions

Standalone service or coupled with Outsourcing



Standalone service or coupled with Outsourcing


CO-SOURCING SolutionWeb-based enrollment/ eligibility solution Life Solutions 1(LS1). *This solution allows the Employer to maintain control of the system and

allows employees to: Enroll in benefits via the web during open enrollment and throughout Enroll in benefits via the web during open enrollment and throughout

the year using Life Solutions 1 Maintain benefit election database Have a unique user id and password See only benefits for which they are eligible

Vi fi ti t t t f b fit l ti li i t View confirmation statement of benefit elections on line or print Attach dependents to chosen plans Assign beneficiaries to designated benefits Access to forms, documents, carrier links

*USICG provides training to HR staff on day to day administrative functions.

Technology: Automatic transfer of elections to your carriers and provide customized

payroll deduction files



payroll deduction files.


OUTSOURCING

Outsourcing encompasses same features asCo-sourcing and The Benefit Service Center PLUS:

We maintain employee census data and eligibility Evidence of insurability Life event processing

Adds, terms, changes COBRA coordination with vendor COBRA coordination with vendor Dependent verification Beneficiary designation Carrier bill reconciliation Plan management enrollment reports Weekly/ Bi-weekly AMT (Account Management

Tracking) calls with client




CONNECTIVITY/ Technology

Payroll Feeds Payroll deductions are submitted to your payroll department in

the required format. Frequency and groups are based on your needs. Can interface with any payroll vendor 50% of clients use ADP payroll

HRIS (Human Resource Information System) Feeds Some employers maintain election information. We will provide

HRIS files to keep your information up to date.

Carrier Feeds Our carrier eligibility process is quick, easy and 834 compliant.




Retiree Administration

Retiree Billing Premium billing and collection service

Why clients use outside services Complexity of Retiree plans/ contributions Benefits area has no accounting expertise Benefits area has no system to bill and track payments Concern with consistent administration

C t i (R ti t k l t f ti ) Customer service concerns (Retirees take a lot of time)




Administration challenges for HR What are the biggest challenges you face in providing benefits and in performing

benefits administration?

Paper, paper, paper Limited Resources Limited Resources Increased benefit costs Expansion of consumer directed health plans Inadequate audit of employee eligibility and elections

may lead to significant added premium costs Communication

Employee appreciation of benefits program may be lost due to ineffective communications

Is your Human Resource staff overburdened with the business of benefits? Do you dread the open enrollment process every year? Do you spend a disproportionate amount of time dealing with paper? Does it seem as though you spend too much time answering routine questions related



to benefits?


Why Outsource?

Companies are faced with a choice as benefits administration becomes more complex: either spend

Why Outsource?

administration becomes more complex: either spend more time and money handling benefits administration internally, or outsource administration to a company that provides these services more efficiently than can be h dl d i t llhandled internally

Many companies outsource because it is proven to save money increase employee satisfaction and relieve time money, increase employee satisfaction and relieve time for HR staff to focus on other initiatives

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Why outsource?HR Issues:HR Issues:

Complex plan design and pricing strategies No internal HRIS No Online capabilities Internal system unable to provide personalized enrollment worksheets

Our team is committed to removing the burden of health & welfare administrationby automating complex tasks and outsourcing day-to-day responsibilities:

Outsourcing the administration of health & welfare employee benefitsis a major change for many organizations and we understand the processis a major change for many organizations and we understand the process

Our administration team will take you out of the piles of paper We can answer the questions from employees by handling your enrollment,

administration and customer service for you LS1 improves data accuracy, lowers call volumes,

reduces printing costs and decreases administrative hasslesp g Employees are empowered with a 24/7 system access,

allowing them to manage their own enrollment process

By outsourcing benefits administration, you can allocate internal resources in the most efficient manner possible. It has been our experience that many of our current



p p yclients value this approach because it allows the human resources department

more time to focus on strategic initiatives.


Service highlights What makes H&W different?

Customized Retiree Service – Flexibility Seamless administration from active to retiree status System customization and flexibility System customization and flexibility

Implementation team on staff with 13 years experience in configuration of system

USICG H & W CapabilitiesM thl / t l / i ll billi t Monthly/ quarterly/ semi-annually billing arrangements

Competitive Fees- Flexibility Toll Free Customer Service Line and dedicated email Exclusive Retiree Billing SystemExclusive Retiree Billing System Automated Coupons and payment system

Who is our Competition?ADP R i l TPS’ BS ift Z fit



ADP, Regional TPS’s, BSwift, Zenefits


ADDITIONAL SERVICES


What else can H&W provide?

Dependent Verification Audit (standalone available)

ACA Reports (ALE and MEC)

Single Sign On capabilities

Customized Communication with Marketing Announcement letters, posters, postcards Comprehensive Benefit Guides Comprehensive Benefit Statements




CURRENT LANDSCAPE OF H&WCURRENT LANDSCAPE OF H&W


Client layout Service model solutions Service model solutions

Benefit Service Center Only - 36% Outsourcing - 54% Co-Sourcing - 10%

Service all of USA, clients currently in: Connecticut New York Texas

Ohi Ohio Washington Hawaii Puerto Rico

Cli t Si Client Size <200 = 31% 200-400 = 23% 401-1000 = 31%



1001 - 8000 = 15%


New marketing pieces




Plan Participant Benefit Statement Payroll

Communication samplesp

BrochureBenefit Statement

Enrollment Postcard

Payroll Insert



Web Portal

Defined Contribution Education Material


Summary of available services: Eligibility Determination & MaintenanceEligibility Determination & Maintenance

Evidence of insurability tracking Life event processing Dependent verification Beneficiary designation

Enrollment – Open & Ongoing Web Platform: Life Solutions 1 Service center support

Employer Change Process Employer Change Process Payroll Files Carrier Feeds

Employee Assistance Service center support Service center support Communication

Bill Reconciliation (monthly/ quarterly) Retiree Billing



Retiree Billing Marketing


Client Testimonials I truly appreciate all of your help. You have made this process so easy for me.

“Fantastic, you are quick!”

Keep up the good work! Good morning. I am an employee of ABC Company and spoke with Nicola this

morning. I wanted to send a quick email praising her excellent customer service technique and willingness to go above and beyond to help me understand my technique and willingness to go above and beyond to help me understand my company's Dependent Care Spending Account. Selecting the appropriate options and amounts can be extremely stressful and Nicola took that stress away and left me feeling understood and confident in my selections.

I t d t th t S i i d f h i t d t ttit d I wanted to ensure that Susan is recognized for her assistance and great attitude. If only we could instill her work ethic into all employees in all organizations, our world would be a better and happier place!

The system is so easy and we are getting great feedback from the employees



The system is so easy and we are getting great feedback from the employees.


Life Solutions 1 Platformwww lifesolutions1 com/handwwww.lifesolutions1.com/handw

WWW LIFESOLUTIONS1WWW.LIFESOLUTIONS1




NOWWHAT?NOW WHAT?


How do I work with H&W?

By now you may be thinking this is a good solution..….. Now what?

Reach out to USICGUS CG Discussions regarding needs Questionnaire- information gathering Demo of LS1 system capabilities In-person meetings Proposal of Services 12-16 week implementation for LS1 products GO LIVE!




Questions

For more information:

Reach out to your USICG representative

or

E-mail [email protected]




Thank YouThank YouPlease join us for our next Benefits in Focus Webcast!Please join us for our next Benefits in Focus Webcast!



Documents

Why Outsource H&W Benefits ... - USI Consulting · PDF file50% of clients use ADP payroll ... By outsourcing benefits administration, yo u can allocate internal resources in the most