WhatsNewin PRPC 6 3 Presentation

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    2 2012, Confidential, Pegasystems Inc.

    Goals for this session

    Understand Pegas direction with PRPC Faster, Better Easier No headaches! Platform for customer centric applications

    Thought Leadership Your customers rely on you to help them understand

    What impact will Pega have?When should I upgrade?

    How will using Pega save me money and help me profit?

    Become indispensable with your Pega customers

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    PRPC 6.3 Goals and Delivery

    Better overall performanceImproved case managementState-of-the-art visualizationBusiness user DCO and project management

    Pega Mobile in productionPredictive analyticsImaging and scanningFaster, easier development

    First look at PegaWORLD 2012Released 10 September 2012

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    Does PRPChandle Mobile,Social, Cloud,

    Analytics, Big Data,Visualization,

    Case Management,Scanning,

    User Experience,eLearning?

    Yeah. Wegot that.

    PegaWORLD 2012 Messaging

    This new release revolutionizes how our clients intelligently automate work and serve customers

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    Better overall performance

    Engine changes: application-centric cachingFaster search queries: streamlined APIRedesigned reporting engine: faster queries,

    simpler setup, new chartsFaster UI: refactored classes and JIT fetchesFaster analytics: engine improvements and

    support for high-speed batch

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    Pega Case Management

    Pega is ranked #1 in Case ManagementCustomers see us as a case solution , not a tool Claims Management, Collections, Fraud Investigation,

    Range of work from structured to ad hoc processes

    Easy to use, visual case design toolsComplete set of case management features Rich case hierarchy : sub-cases, content, parties, calculations Attachments , content integration, events

    Portals for managers, owners, and case workers

    New Case Management Gallery and FederatedCase Management

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    What is it? Whats the value? Case Management Gallerycomplements the popular UI GallerySample case management applicationSample flows, flow actions, and sections

    Saves time during development byallowing you to examine working samplesPromotes reuse by making it easier tofind the product features you need

    Case Management Gallery

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    What is it? Whats the value? Business managers collate andcombine multiple case managementwork streams into a unified whole

    Bridge work silos by creating, tracking andsharing case work across systems Case managers maintain local oversight,support for adaptive and unstructured work

    Federated Case Management

    Service

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    Federated Case Handling

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    What is it? Whats the value? Improved reporting: Mobile reportformats; easier and faster reportbuilding and editing; higher performance

    Participants and managers enabled for role-specific information sharing, sospeed and quality of decisions isimproved dramatically

    State-of-the-art Data Visualization

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    What is it? Whats the value? New chart editor, with new types (funneland pyramid charts) and drill-down eventsHTML5-based chartsHigh performance with large data sets

    Broad range of dynamic reports availableWorks across all browsers and platforms(including mobile)Excellent responsiveness for all users

    State-of-the-art Data Visualization

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    What is it? Whats the value? No HTML, No CSS, No JavaScriptDramatically improved performanceGenerates HTML5

    Rich, interactive, responsive webexperience with no coding needed Easy to change, Cross-browser, easy reuseThe future of Web business apps!

    Powerful Auto-generated User Experience

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    What is it? Whats the value? Generate properties, flow actions, andsections from a single tabConfigure properties, pages, and page listsCreate expressions directly from a field

    Business users can automaticallygenerate and update the data model,user interface, and process from asimple screen

    DCO Advanced Fields Generation Automatically generate more of your app

    from a simple form without writing a lineof code or jumping between rule forms

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    What is it? Whats the value? Edit, copy, delete, or document aspecification directly from the casedesigner or specification landing pages

    Allows you to perform common actionson specifications without needing to runa wizard or open a rule form

    DCO Simplified Specification Management

    Edit directlyinline or use

    MS Word itsyour choice.

    Generatedocumentationwithout running

    a wizard

    Case Designer Specifications tabprovides convenient, contextual

    access to specifications

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    What is it? Whats the value? Define your app with the right peopleStart from an existing FrameworkControl your project documentation

    Use DCO to speed project start andmanage project changesTailor the experience for differententerprises, languages and audiences

    DCO Other New FeaturesInvite

    Collaborator

    Build onFrameworks

    Better

    DocumentationWizard

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    What is it? Whats the value? Discovery Map controls initialbusiness design and modelingDefine/Import project requirementsand estimate effort directly

    Directly model/view business requirementsand processes at any level of detailPromote requirements to project tools(project management, test, agile design)

    DCO Seamless project management

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    What is it? Whats the value? Link directly to Project ManagementFrameworkControls in PMF for Agile development

    Project artifacts directly tied to BPMartifacts for visibility and accountabilityTools support modern agile methods

    PMF Seamless project management

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    Support for MobileFirst-Class Pega Experience Participate, Collaborate, and Monitor Specialize to Mobile (focused UI and tasks) Mobile capabilities (real-time notify and interaction)

    No compromises Mobile Experience Native UI and gestures, including touch Mobile work patterns social, collaborative, expert-driven Native hardware (GPS, camera, voice, etc) All form factors phone and tablet

    Touch points with Customers Customer interactions , not work objects

    Use decisioning and intent to provide value

    Easy Developer Experience Available on major platforms iOS, Android, RIM No additional development or deployment

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    What is it? Whats the value? Mobile support for dynamic reports andlocalized portalsSupport for mobile features: camera,geo-location, voice record

    Pega extends any app to mobile platformsPega Mobile supports new ways of doingfield work: investigations, incidentmanagement, customer and patient care

    Pega Mobile in Production

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    What is it? Whats the value?

    Survey

    Pega Pulse for context, attachments, actionsIntegrate with Social ChannelsFeedback, Survey, Tagging, Following,Narrative, Groups, Communities

    Handle collaboration and crowdsourcingExtend Pega apps into Facebook, Twitter,LinkedInMake social engaging to collect information

    Pega Social Capabilities

    K M

    Tagging Following

    Narrative

    Groups

    RSS Feeds TagCloud

    BizEvents

    Social ChannelsCollaboration

    Pega Pulse

    Chat

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    What is it? Whats the value? Tag searching and seeding provideconnections within and between cases

    Better case handling and customer satisfaction through knowledgemanagement

    Case Tagging

    Quickly and easily taga case with

    meaningful keywords

    Configure your application to

    automatically promptwith a default list of tags

    Choose from one of the defaults, atag entered by another operator, or

    a enter new tag all together

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