What’s Newin Spiceworks IT Toolbox

Ezra PagelTechnical Product Manager

Professionally focused on IT toolsVirtualization, networking, financial modellingChef: knife-vsphere

@ Spiceworks:Remote AgentInventoryRemote SitesNetworkingMonitoring core

“Ezra (Spiceworks)” in the community

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• Network Monitor 1.4 & 1.5

• Spiceworks Desktop 7.5

• Inventory

• Helpdesk

• Cloud Help Desk

Agenda

What’s new!

Network Monitor

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• Lots of you have devices w/out APIs• IP enabled

• Scales• X-Raymachines• Thermostats• Websites• Printerplotters

• Don’t care about detailed performance

• Can now add IP-enabled devices to watchlist• Configurable timeout period: default 2500ms

1.4 – Online Checks

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• Get an alert if a selected service or process stops

1.4 – Service and Process monitoring

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1.4 – Port link state monitoring

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• Version 1.5 (in beta now)• Historical data.

View downsampled data for a given device's metrics for up to 30 days.• Maintenance windows.

Suppress emails from Network Monitor based on schedules you control.• Expandable/shrinkable/removable uptime watchlist.

If you don't have any devices you want to watch by IP alone, you can remove the uptime watchlist. If you have a lot of them, you can expand the size of the watchlist.

1.5 – Historical data

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1.5 – Historical data

What’s new!

Inventory

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New table view

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Custom Device Icons

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• New and improved settings page

New Settings Page

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Delete devices from the Scan page

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• Search Reports• For those of you with tons of reports, we added search capability so you can find

what you're looking for more easily.

Searchable Reports

What’s new!

Helpdesk

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• custom reports on ticket dashboard• tech and labor graphs on ticket dashboard• new #notify ticket anywhere command• smarter attachment handling (inline thumbnails and open in browser

for images and PDFs)• waiting on user tickets auto-resume on reply• alerts & reports for waiting on user tickets• support for attachments in ticket collaboration• additional custom ticket rules and views options• updated settings

New to 1.4

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• notification settings• custom attributes on portal ticket form• active directory integration• ticket alerts• inline thumbnails• custom email address• ticket delete and merging

CHD