Love every moment August 14, 2015 1

C R E A T I N G M E M O R I E S W O R T H R E P E A T I N G®

Volume 39; Number 15 August 28, 2015

WHAT’S HAPPENING

The Band Perry added Todollywood’s showcase of sTars

Dollywood hosts The Band Perry in concert as part of the Showcase of Stars on Saturday, Sept. 19. Next month, Dollywood welcomes one of the most dynamic acts in music today. The sibling trio proved to be a powerful

new force when they delivered their platinum self-titled debut: The Band Perry, which offered up five hit singles, including the quintuple-platinum chart-topper “If I Die Young.” In recent years, the band has earned multiple awards from The Academy of Country Music, The Country Music Association, CMT Music Awards and The American Country Awards including a 2014 ACM award for Vocal Group of the Year. This is the first time the group from nearby Greeneville, Tennessee has performed at Dollywood.

Tickets are also still available for Kenny Rogers’ concert on Sunday, Sept. 27. Rogers will perform one show that evening. Be sure to get your seats now before they are gone!

Dolly announced the return of Dollywood’s popular Showcase of Stars concert series in March as part of the award-winning park’s 30th anniversary season. Dolly kicked off the series with four sold-out concerts Aug. 8-9 at D.P.’s Celebrity Theater, and raised $500,000 for the Imagination Libary in the process.

Dollywood season passholders and hosts have the first opportunity to purchase tickets to the show. Any remaining tickets will be made available to the general public at a later date.

Pricing for Hosts and Season Passholders: • $50 plus tax General Admission • $100 plus tax Preferred Seating- front of house and center section; excludes rows A-C • Ticket prices are for reserved seats only and do not include Dollywood park admission. A valid Season Pass or general admission ticket is required to attend the concert. • Parking is not included in concert or park admission.

Remember this is a benefit concert, so there are no discounts given on ticket prices.

Availability of Seating in D.P.’s Celebrity Theater: • All seating is limited and reservations will be available on first-come, first-served basis. • Guests who require ADA seating must call the Sales and Service Center at 1-800-DOLLYWOOD to ensure availability.

Each Host Can Purchase Up to Four Tickets: • Hosts must call 1-800-DOLLYWOOD and a valid Host ID number must be presented at the time of order.

Dollywood or Super Passholders Tickets: • Passholder tickets are available online via Dollywood.com or by calling 1-800-DOLLYWOOD. • Guests who require ADA seating must call the Sales and Service Center at 1-800-DOLLYWOOD to ensure availability.

Any remaining tickets will be made available to the general public at a later date.

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Creating Memories Worth Repeating®On Friday, Aug. 21 the Daredevil Falls team discovered a new way their ride can be part of Creating Memories Worth

Repeating® for Dollywood Guests. Dollywood Hosts greeted and loaded Mark, Amy and Amy’s daughter into Daredevil Falls for the usual fun experience. While they were out on their ride, Mark proposed to Amy. She accepted the proposal before the boat returned to the dock. When they arrived at the dock, Amy told our Daredevil unloader, Karen Walker, “He asked me to marry him out on your ride and I said yes!” The Daredevil Falls crew believes it is an honor that these Guests chose their ride for this special occasion. They were proud to celebrate this lasting memory with these Guests!

September 26 ALZHEIMER’S DAY WALK Sign Up TODAY! Put Alzheimer’s First

Go online to alztennessee.org. Click on WALK (top right), then Smoky Mountain Alzheimer Walk and Join team Dollywood. If you are unable to do this call ext. 9523 and we will get you signed up.

You MUST be pre-registered by Sept. 15 with a minimum $50 donation to receive a Walk T-shirt and Dollywood ticket.

We need you to help us reach our goal this year. Become involved in important fundraisers and WALK with us on Sept. 26.

Please call Robin Nelson at 9523 if you are interested in helping with any of our fundraisers. You will have an experience like no other when you know you are participating in helping a family dealing with this dreadful disease.

Help Dollywood “Find A Way” because “Memories Matter.”Keep watching for further updates!

this ‘n’ thatHas your address changed?

We want to keep in contact with you! Remember to update your address and email address with the Human Resources office.

Host Portal Password Resets Made SimpleIf you have a challenge with your Host Portal Password and need it reset, first click on the Forgot Your Username/

Password? link below the “sign in” and “register” buttons then follow the prompts. If you have challenges with this process, you can now call our fabulous Dollywood IT Help Desk team for assistance, dial (865) 868-1300. When you are in the Herschend Family Entertainment Employee Portal, a note will show up that gives IT Help Desk number. Since this website serves all of the HFE properties, it identifies our employees as the “SMC employees.” SMC stands for Smoky Mountain Country and that refers to all of the Hosts that work for all the Dollywood properties. Now password reset service is just a click away and additional support is a phone call away. Call the IT Help Desk between 8 a.m. and an hour after the park closes or from 8 a.m.-4:30 p.m. on weekdays when the park is closed.

Dolly PhotosDolly photos have arrived! Please stop by the HR office with your claim check to pick up your picture.

Service Award Photos Have ArrivedService Award recipients, please stop by the HR reception area to pick up your Service Award photo.

Save the DateOur fall golf tournament to benefit Alzheimer’s and Paint the Mountains Pink for breast cancer awareness, will be held

on Wednesday, Sept. 30 at Dandridge Golf & Country Club.

Dollywood on Bringing Up BatesBe sure to catch Dollywood on the season finale of Bringing Up Bates on the UP Network. The episode airs on Thursday,

Sept. 3 at 9 p.m. with a re-airing at 10 p.m. The family visited during Barbeque and Bluegrass and greatly enjoyed their time in the Park.

SAFE2SAYIf you see inappropriate

behavior at work, you may report it anonymously by calling our SAFE2SAY hotline (1-877-209-3657).

This is a toll-free number operated by G4S Secure Solutions. You are not required to identify yourself, and G4S does not report personal details.

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Attractions Team MemberEmployee Relations Manager

Games & Amusements Sales LeadPark Appearance

Crew Member – night shift

Housekeeper

The age requirement for some positions at Dollywood’s DreamMore Resort has been

adjusted to 16 years and older.

Bell CaptainFront Office ManagerRestaurant ManagerRestaurant ServerRestaurant Host

DishwasherBusser

Food Service CashierPublic Space Attendant

HousekeeperHosts who would like to transferto one of these open positions

should apply at:https://hfeemployee.silkroad.com

When recommending job opportunities to Friends and Family

ask them to apply at:https://dollywoodjobs.com

FRIENDLYFaces Needed

NEW JOB OPENINGS

OpportunityOUTLOOK

Congratulations to these Hosts on their promotions:Todd Tucker is now the new Parking Operations Team Lead.Mike Reed is the Ride Maintenance Safety Trainer.

RECRUITFOR LOOT

Tell your Friends and Family to check out dollywoodjobs.com

ATTENTION Dollywood Company HostsEarn an extra $100 for every new Host YOU recruit.

TO QUALIFY:• New Host cannot be a previous Dollywood Company Host.• New Host must note you as the person who referred him/her on their application.• New Host must be hired and work for at least 60 days.• Both Hosts must still be on active payroll at the time the new Host reaches 60 days.

THANK YOU HOSTS! Over $14,000 given out this year!

RECRUIT FOR LOOT•NewHostscannotbeapreviousDollywoodCompanyHost.•NewHostmustnoteyouasthepersonwhoreferredhim/herontheirapplication.•NewHostmustbehiredandworkforatleast60days.

•BothHostsmuststillbeonactivepayrollatthetimetheNewHostreaches60days.

Love every moment

ATTENTION DollywoodCompanyHostsEarnanextra$100foreverynewHostYOUrecruit.

TO QUALIFY

Discount Offers from Samsung to all Hosts

We are excited to announce Samsung as Herschend Family Entertainment’s official electronics partner. As a benefit to our Hosts, Samsung is offering HFE Hosts exclusive discounts on Samsung consumer electronics products.

The Samsung Save@Work Program for HFE can be accessed through the HFE employee portal. Simply log in and select Discounts from the drop down menu. http://empportal.hfecorp.com

They are offering HFE Hosts access to a wide assortment of televisions, tablets, PCs, digital imaging and audio video products. Every model is offered at special Host pricing, with discounts of up to 30% and more. Every order also qualifies for free shipping.

Check the Samsung/HFE Host/employee store often, to see the latest Samsung products and exclusive promotions offered through the Samsung Save@Work Program. Enjoy the savings!Please Note: 1. Savings and discounts will vary from model to model and can vary from month to month depending on when new models may be coming to market. 2. Mobile phones are not included since they require service through mobile phone providers. 3. Large appliances are not included since they are difficult and expensive to deliver. 4. The prices are generally very competitive through this portal; however other retailers may offer greater discounts during special events such as Black Friday. 5. Given the special pricing, the website is not accessible to the general public. You must be logged in to the Employee Portal to access the discounts.

Park PerksPirates Voyage Reservations

Just a friendly reminder, the Pirates Voyage Dinner show in Myrtle Beach, SC, requires an advanced reservation. We ask that you please contact Lisa in Human Resources at 865-428-9565, at least one week prior to your visit with your request.

The earlier a reservation is requested the better the chance it will be fulfilled. Thank you!

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SAFE Y MattersSafe Disposal of Contaminated Items

To protect yourself and others from the spread of infection, it is extremely important to properly dispose of medical waste and other contaminated items, including broken glass. This requires the proper tools and, sometimes, special procedures.

Never directly touch any items, such as clothing or glass, which contain blood. Use tongs or a broom and dustpan. Use your hands ONLY if you are wearing protective gloves. If you find yourself in this circumstance and you don’t have the proper equipment, please contact Central Dispatch at ext. 9463 immediately to report the item(s) and location.

A representative from Safety must collect any medical waste items, such as syringes. Please contact Central Dispatch to report these. The Safety team is trained in the proper procedures for collecting and disposing the items. In addition to the risk of harming yourself, placing medical waste in a trash can or dumpster poses a threat to others who could come in contact with the items. Please let Safety handle them!

PLANS FOR LIGHT THEWAY 5K UNDERWAY

The crew that puts up Dollywood’s four million Christmas lights isn’t the only group that’s already in the holiday spirit! The planning team is gearing up for Dollywood’s Light The Way 5K event, a special race that will take place on Nov. 13 beginning at 11 p.m.

Proceeds from the event benefit Keep Sevier Beautiful (KSB) and the Share It Forward (SIF) program. Light the Way 5K participants are treated to a unique race course, beginning at Dollywood’s groups’ entrance, going through the parking lot and then winding through Dollywood. The race will be chip timed and managed by Scenic City Multi-Sports, which also will offer free photos to all participants to download, tweet and share on Facebook. Awards will be presented to the top three overall for male and female participants, and the event includes door prizes and refreshments.

Come run and be part of the fun! Early registration by Sept. 1 is $30; registration between Sept. 2 - Oct. 15 is $32; late and race day fee is $35. All participants receive a t-shirt and a red blinky nose to wear! Register online at https://www.edgereg.com/registration/event/1153.

If you aren’t a runner, volunteer to help out – we’ll need lots of volunteers to help with everything from putting together race packets to helping along the course the night of the event.

For more information, call (865) 850-4098.

Third Day and For King & Country Highlight Rock the Smokies

Dollywood hosts its newest summertime festival Rock the Smokies on Sept. 5, 2015. Due to the popularity of the event, shows are scheduled for 1 p.m., 4 p.m. and 7 p.m. The shows in D.P.’s Celebrity Theater require a separate ticket which may be purchased by visiting rockthesmokies.com or by calling 1-855-484-1991.

Third Day and For King & Country highlight the one-day event. Dollywood is partnering with Premier Festivals to produce the festival. Bob Lenz is the event speaker. Rock the Smokies artists also include Sidewalk Prophets, About a Mile and Love & the Outcome which will be performing on stages throughout the park during the day.

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Kathryn Barr M&CSept. 2 Teresa Browning Foods James Reneau Operations Anthony Knight M&C Christopher Armstrong DSC Samuel Buechler DSC Diane Hajduk DWCSept. 3 Glenn Raney Jr Foods Braidon Sofianopoulos Operations Shannon Johnson Entertainment Bruce Halfenberg M&C Melody Shenkman DSC Melinda Harrell DSC Celesta Ruefer DSC Telisha Ryan DMRSept. 4 Dave Fricke Operations Nancy Dougherty M&C Aliyah Pyles DSC Samantha Berner DSC Gregory Rice DMRSept. 5 Alexis Reynolds Foods Elizabeth Smith Finance Jessica Stipes DSC Tucker Gillespie DSC Brian McCarter DSC Jannika Ryan DMR Connie Scott DMRSept. 6 Betty Hall Foods Patricia Matthews Munasque Operations Ashley Bradley Entertainment Paige Bales Entertainment Jack Miller M&C Donielle Dedon Marketing Butch Fair DMRSept. 7 Rachel Hickle DSC Halie Rex DSC Betty DeLong DMRSept. 8 Michael Wilson Jr Safety / Security Pamela Rathbun DMRSept. 9 Geraldene Richey Foods Thomas Nevins Foods Gary Earnest Operations Chris Elsis Sr Operations Thomas Smith Operations Lyle Guinn M&C Curt Cruise M&C Kelly Smith DSC

Sept. 10 Frank Scimonelli Safety / Security Doris Sellars Foods Brad Justice Operations Fallon Reeves Operations Harriet Nicely Merchandise Frank Herndon DSC Katelyn Bates DSC Savanna Dawson Kelly DSC Caleb Fawcett DSC David Miller DWC Joseph DeFoe DMR Erika Evans DMRSept.11 Jessica Worley Labor Pool David Barber Operations Bob Kush Sr Operations Linda Rice Merchandise Joyce Fowler Finance Justin Conard M&C Taylor Stone DSC Joanne Marx DMR

CorporateAnniversaries Years of Department Service Aug. 29 Misty Leatherwood Finance 2Aug. 30 Dale Wilson M&C 16 Hook Dempsey DMR 4 Mark Miller Foods 11Aug. 31 Heike McCracken Foods 8Sept. 2 Betsy Perry Merchandise 10Sept. 3 William Ward III Foods 1 Cynthia Ward Foods 1 Cathy Wilson Operations 1Sept. 4 William Hudson Entertainment 1 Jamey Dawson Merchandise 2Sept. 5 Justin Newberry M&C 13 James Hardiman DSC 2 Sandra Hardiman DSC 2Sept. 8 Lori Juska Operations 9Sept. 9 Donna Cardwell M&C 5 Roy Hallman DSC 9Sept. 11 Earl Marmie Safety/Security 7 Brad Justice Operations 9This list reflects the Host’s Current Team

CorporateBirthdayAug. 29 Christopher Aldridge Foods Clarsie Ottinger Foods Cody Ford DSC Isaiah Reilly Foods Joel Black Merchandise John McCarrell DSC John Pastorius Foods John Whitaker Foods Jordyn Linkous Entertainment Lori Juska Operations Roy Arnwine DSC Sam Oliver Jr Operations Scott Eberhardt Merchandise Tammy Stanley OperationsAug. 30 Alexandra Everhart Merchandise Andrew Hall DSC Andrew Lawson DSC Anthony Desanti DSC Betsy Perry Merchandise Debbie Hess Entertainment Ethan McGowan Merchandise Felicia Hutcheson Foods Hannah Koster Merchandise James Chumbley DMR Kimberly Miner Operations Marvin West Entertainment Michael Whaley DMR Stephanie Justus Foods Vonda Metcalf FoodsAug. 31 Alexis Miller DSC Dyer Hendricks Operations James Long Jr Foods Kari Burnett Operations Luther Rudd Operations Rosella Ogle Operations Taylor Christian DSC Teri Brown Merchandise Theresa Aldridge Foods Tonya Hall FinanceSept. 1 Minnie Henry Foods Kathie Mayhew Merchandise Thomas Ferrell Merchandise Carlie Russell Merchandise

Celebration CentralCongratulations to the Dollywood’s Smoky Mountain Cabins team for setting an all-time sales record during the month of August. Awesome job!The Wilderness Pass Concessions team won the Mug Champion Trophy for the week. This team did a fantastic job, by achieving 110% of their mug goal.

Dollywood officials, along with ABC Embroidery, delivered special “Dollywood supports Sevier County Food Ministry” shirts to the ministry on Tuesday, Aug. 18. SCFM Director Jim Davis displays one of the polo shirts. Davis and his volunteers were very appreciative of the shirts, which they will wear during special events and while working at the food ministry.

BENEFITS Spotlight“Family Status” Changes

Please remember that if you have a “Family Status” change (marriage, divorce, birth of child, etc.) you must contact the Benefits Office within 30 days to ensure that proper dependents and beneficiaries are listed in your records.

All Profit Sharing Participants should also submit address changes to the Benefits Office to ensure proper address with Transamerica Investments.

If you have any questions, please contact Betty at ext. 9412.

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The Friendliest Hosts in the world celebrated another wonderful year with a party at the Friendliest Ballpark in America. Hosts cheered on the Tennessee Smokies as they took on the Montgomery Biscuits and were treated to a ballpark feast of hamburgers and hotdogs.

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Dollywood’s Splash Country Host Stephanie Poore enjoys time with her family prior to the game.

The Gem Tones performed their beautiful rendition of the National Anthem prior to the game. The group also provided a rousing arrangement of “God Bless America” during the sixth inning.

Dollywood Theme Park Host Joey Graham threw a rocket across home plate for the first pitch and was presented with an autographed Tennessee Smokies commemorative ball.