Love every moment May 23, 2014 1

C R E A T I N G M E M O R I E S W O R T H R E P E A T I N G®

Volume 38 Number 8 May 23, 2014

WHAT’S HAPPENINGFirst Focus –

celebrating our success

Dollywood’s Memorial DayCeremony Set for May 26

Dollywood’s 10th Annual Memorial Day ceremony takes place on Monday, May 26, at 9:15 a.m. in the ticket plaza area by the flag poles. Hosts and Guests are invited to attend as we pay tribute to our country’s military.

Although these special folks are in our thoughts and prayers throughout the year, this ceremony is in observance of those who serve today and the many who have made the ultimate sacrifice for the numerous freedoms we enjoy. Members of the Volunteer State Veterans Honor Guard and other participants representing all branches of the armed forces will conduct the ceremony.

In addition to pins or buttons issued by The Dollywood Company, Hosts are allowed to wear a maximum of one other company-approved pin or button next to the Host’s name tag. Approved pins and buttons include images of the U.S. flag, military branch of service, crosses, angels, eagles or butterflies. Consider wearing a pin that represents your branch of military service or a flag or eagle pin as an expression of patriotic support to help us honor Memorial Day. Pins and buttons of other images must be approved by Human Resources.

We want each Guest to Love Every Moment of their visit to Dollywood. To make this happen, we must first focus on keeping our Guests safe, while also making them feel welcome. We must go the extra mile to make sure they have a great day. When we do these things, we know we are Creating Memories Worth Repeating. Because these goals are such an important part of what we do, we track our performance. Hosts have a great opportunity to influence these scores and we want to share the measurements with everyone so we can celebrate our successes.

Each month, if a 2014 score is the same or higher than a 2013 score, every active Host at the appropriate property is entered in a drawing for a $50 prize that month. These scores apply to Dollywood, Dollywood’s Splash Country and Dollywood Cabins. If there is a score improvement, Hosts working in all areas are eligible. A Host is disqualified from winning the prize if they have received a disciplinary action, guest complaint, have a no call/no show or a preventable injury. We look forward to celebrating our successes this season!

Here are the three measures:The Host Safety Score at both Dollywood and Dollywood

Cabins have improved! Congratulations to Elaine Bush who works in the Cash Office for winning the first Safety Score Prize!

The Friendliness Scores at Dollywood and Dollywood Cabins were very positive for April and all Hosts were entered into the first Friendliness Score Prize drawing. Our winner is Derek Province who works at the Smoky Mountain River Rampage.

The NetPromoter scores also improved for April, which means there was an increase in Guests who want to share positive comments about their Dollywood experience with friends. Our first NetPromoter Score Prize winner is Daniel Felton who works at Mountain Slidewinder.

Thank you for your diligence and hard work to deliver safe, fast and friendly service to our Guests. You are making a difference!

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siF scholarship DeaDlineapproaching Quickly!

The Jack and Peter Herschend Share It Forward Scholarships are available to employees of Herschend Family Entertainment and their dependents to pursue higher education. We are very lucky to have these scholarships available to us! If you or one of your dependents would like to apply, the application deadline is June 1.

Thirty $2,500 scholarships are available for full-time students. New this year, part-time students who plan to take 6-11 credit hours can receive a scholarship for $100 for each credit hour. A limited number of these scholarships are available. Scholarship details include:

• For employees and their dependents.• A main criterion for scholarships is financial need.• Scholarships are applied to educational expenses at accredited, two- or four-year undergraduate colleges/universities or vocational schools.• Application period for 2014-2015 school year closes June 1.• The scholarships are awarded on an annual basis. Applicants may reapply annually.• Scholarship awards are subject to change annually.

Download a scholarship application at www.share-it-forward.org or pick one up at SIF Resource Center located at Human Resources

SIF Scholarships Change LivesAs the deadline for the Jack and Peter Herschend Share It Forward Scholarship approaches, we’d like to share this wonderful

thank you from one of last year’s scholarship recipients.

Dear Share It Forward,I know most people send a thank you letter right when they have received the scholarship. However, by sending this letter

within this year, I can tell you all the ways this money has helped my life. It has not only helped me financially, it has helped me grow spiritually.

In the beginning of January, it was very hard, I was off for the winter and I had so much fear inside of me. Just thinking if I was doing the right thing by going to school and doing it without a paycheck. Was I smart enough for school? I never felt I was during high school and with a learning disability, it gets very difficult and I have to study more trying to do the same as others. Then I remember this is God’s plan for me. He would not have opened the doors for me to have this great opportunity to challenge myself to be a better person. He has blessed my life with never doing without. We made it through January and the money came in early February.

The one thing this scholarship has done in my life is make my faith in the Lord the strongest it has ever been. I feel Him with me every day and if I had doubt, it is gone. Therefore, in my life, this scholarship helped me to live knowing that my Lord, Jesus Christ, will make all things work for good, and God’s love never fails. Thank you again for everything.

For more information or to download a scholarship application, go to www.share-it-forward.org.

SIF FIRST QUARTER UPDATEIn the first quarter of 2014, Share It Forward’s Hardship Assistance program helped several employees who experienced

situational needs. Situational needs happen for many reasons. During the first quarter, some of these reasons included skyrocketing energy bills due to frigid temperatures, medical emergencies and, unfortunately, the death of a spouse.

Thanks to the generosity of our Hosts giving through payroll deduction, plus a company match of those funds given, the following is a snapshot of households assisted from January through March across all participating HFE properties:

• Rent/Mortgage: 91• Utilities: 87• Transportation: 42• Medical/Dental: 15• Family Emergency: 11• Unexpected Home Repair: 3

Thank you to everyone for giving to Share It Forward to help our fellow Hosts in times of need. For more information about the Hardship Assistance Program, along with guidelines and other Share It Forward

Programs and Life Skill Classes, go to www.share-it-forward.org. Share It Forward is a 501(c)(3) organization in its ninth year of serving the men and women of Herschend Family Entertainment.

May 23, 2014 3

OpportunityOUTLOOK this ‘n’ that

Congratulations . . .

Pam McIllwain and Rodney Belcher for their promotions to Ticket Services Support Positions at the front gate.

Time for a Screening Mammogram?UT Medical Center Mobile Mammography Unit will be at Dollywood Wednesday,

June 12 from 9 a.m. - 4 p.m. Appointments are required. Check the yellow board for more details. For more information or to schedule an appointment, please call UT Breast Health Outreach Program at (865) 305-9753.

U.S. Cellular® Offers Huge Savings to Dollywood Hosts!U.S. Cellular® offers special discounted pricing on wireless service just for

Dollywood Hosts! Take advantage of an exclusive offer to receive monthly service discounts of up to 25 percent! Please visit a U.S. Cellular® representative in the Host Gazebo in front of the Human Resources Office June 5-7 from 10 a.m. - 6 p.m. to learn more about these exciting U.S. Cellular® discounts and incentives just for Dollywood Hosts!

Don’t Trip UpHosts are reminded they should never STEP OVER ropes when walking through

Dollywood. Please unhook and then reconnect the ropes after passing through. Ropes also may be lifted to safely pass under. Please make safety your top priority.

Dolly Host Photos Are HereIf you had your picture taken during the photo session with Dolly on May 1, bring

your photo claim check to the Human Resources office to pick up your photo.

Deaf Awareness Day is Sunday, June 15Dollywood is proud to again host Deaf Awareness Day on Sunday, June 15.

Interpreters will be stationed throughout Dollywood at shows, craft demonstrations and attractions. A full schedule of events will be provided at check-in, located near the front turnstiles, the day of the event. Admission is required for Guests to participate in Deaf Awareness Day activities. Any interpreters interested in volunteering during Deaf Awareness Day must contact University of Tennessee’s Carol LaCava at clacava@utk.edu or (865) 974-6228.

SeasonalAmusement Team MemberAttractions Team MemberAttractions InternCSR – Ticket Team MemberCraftsman – Sweet ShoppeHouse & Grounds Can ManHouse & Grounds SweeperMerchandise Stock ClerkMerchandise BakerMerchandise LeadMerchandise Team MemberWarehouse Delivery AttendantNight Crew - MaintenanceCookFoods Team MemberFoods Assistant Team LeadFoods Team LeadFoods Baker IIIRide Accessibility AttendantSecurity Officer Safety and Security DispatcherYear-RoundEmployment ManagerPaid Digital Marketing ManagerSocial Media ManagerAdvertising and Season Pass Manager

SeasonalFood and Beverage AuditorFoods Team MemberLifeguardMerchandise Team Member CSR – Ticket SellerWater Quality Technician

DreamMore ResortYear-RoundGeneral Manager

Please direct friendsand family to apply at

Dollywoodjobs.com.

FRIENDLYHosts Needed

Sevier County Days at

Dollywood and Dollywood’s

Splash CountryWe again invite our Sevier County

friends and neighbors to visit us for our annual Sevier County Days. Individuals who live or work in Sevier County may visit Dollywood or Dollywood’s Splash Country for a $5 donation with all net proceeds benefitting the Sevier County Food Ministries. Sevier County workers or residents may visit Dollywood’s Splash Country from Saturday, May 31 through Friday, June 6 or Dollywood from Saturday, June 7 through Friday, June 13 to take advantage of this special offer. Keep an eye out for an upcoming Yellow Board with more information.

CelebrationCentral

Congratulations to the Teams at LumberJack’s Pizza and Red’s Drive-In. LumberJack’s beat the previous spending per person record by 12 percent and then broke their line speed record twice in one day! Red’s increased the spending per person record by 14 percent!

Congratulations to the Operations team for hitting several milestones. The Turnstiles Team recently had the second and third best hourly throughput records in Dollywood history!

The Q2Q Team set a new daily sales record, followed a week later by their third-best daily sales record!

The Parking Valet Team set a new record for number of cars served!

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DP’s Celebrity Theater Pines Theater Showstreet Theater Fountain Stage Showstreet Gazebo Lumber Jack’s Pizza Backstage Restaurant Taste Traders Singing News Stage at WDVX Stage at the the Valley Theater Back Porch Theater

Saturday, May 24, 2014 The Time Jumpers The Bankesters The Willis Clan Breaking Grass Dugger Band Moore Brothers Band Matthew Weaver Willow Osborne New River The Fiddlin’ Carson

featuring Vince Gill,

10:30, 12:00, 11:30, 11:30, 11:00, 1:00, 12:30, 1:30. 12:00, 1:00 1:30, 2:30 Bluegrass Band Peters Band

Dawn Sears, Kenny Sears 1:30 1:30, 3:30, 5:00 1:30, 3:30, 3:00, 4:30 2:30, 3:30 2:00, 3:00 3:30, 4:30 4:00, 5:30, 7:00 3:30, 5:00, 6:30

and Ranger Doug Green

4:00, 6:00, 7:45

Sunday, May 25, 2014 The Time Jumpers The Bankesters The Willis Clan Breaking Grass Dugger Band Moore Brothers Matthew Weaver Willow Osborne New River Great Day

featuring Vince Gill,

3:30, 5:00, 10:15, 11:45. 11:30, 1:30, 11:00, 1:00, 12:30, 1:30, 12:00, 1:00, 1:30, 2:30, Bluegrass Band in the Morning

Dawn Sears, Kenny Sears 6:30 1:15 3:30, 5:00 3:00, 4:30 2:30, 3:30 2:00, 3:00 3:30, 4:30 11:00, 12:30, 2:00 3:30, 5:00, 6:30

and Ranger Doug Green

10:30, 12:30, 2:15

Monday, May 26, 2014 Riders In The Bankesters The Willis Clan Breaking Grass The Lackey Family Moore Brothers Band Matthew Weaver Willow Osborne Bama Blu-grace Just Us The Sky 12:00, 2:00, 4:00 3:30, 5:00, 6:15 11:30, 1:30, 11:00, 1:00, 12:30, 1:30 12:00, 1:00, 1:30, 2:30, 11:00, 12:30 Bluegrass Band 3:!5, 4:45, 6:00 3:30, 5:00 3:00, 4:30 2:30, 3:30 2:00, 3:00 3:30 , 4:30 2:00 3:30, 5:30, 6:30

Tuesday, May 27, 2014 Riders In The Boxcars The Willis Clan Breaking Grass The Lackey Family Chilhowee Matthew Weaver Willow Osborne Country Crossroads

Drew’s Country The Sky 3:30, 5:00 10:15, 11:45 11:30, 1:30, 11:00, 1:00, Mountain Band 12:00, 1:00 1:30, 2:30 Blues Band 10:30, 12:00, 1:30 6:!5 1:15 3:30, 5:00 3:30, 4:30 12:30, 1:30, 2:30, 3:30 2:00, 3:00 3:30, 4:30 11:45,, 1:30, 3:15

Wednesday, May 28, 2014 The Seldom The Boxcars The Willis Clan Ash Breeze Mountain Faith Willow Osborne Matthew Weaver Chilhowee Nathan Stanley Subtle Clutch Scene 10:30, 12:00, 3:30, 5:00, 11:30, 1:30, 11:00, 1:00, 12:30, 1:30, 12:00, 1:00 Mountain Band 11:00, 12:30, 2:00 3:30, 5:30, 6:30 1:00, 3:00, 5:00 1:30 6:15 3:30, 5:00 3:00, 4:30 2:30, 3:30 2:00, 3:00 1:30, 2:30, 3:30, 4:30

Thursday, May 29, 2014 The Seldom The Boxcars The Willis Clan Ash Breeze Mountain Faith Willow Osborne Matthew Weaver Jerry Butler The Thomas Youn’s Scene 10:30, 12:30. 1:30 10:15, 11:45, 11:30, 1:30, 11:00, 1:00 12:30, 1:30, 12:00, 1:00 3:00, 4:00, Family Band 3:30, 5:00, 6:30 1:00, 3:00, 5:00 1:15 3:30, 5:00 3:00, 4:30 2:30, 3:30 2:00, 3:00 5:00, 6:00 12:30, 2:00, 4:15

Friday, May 30, 2014 The Gibson Michael Cleveland The Willis Clan Gold Heart Ash Breeze Willow Osborne Matthew Weaver Jerry Butler The King James Westwend Brothers & Flamekeeper 11:30, 1:30, 11:30, 1:30 11:00, 1:00 12:30, 1:30 12:00, 1:00, 1:30, 2:30, 1611 Boys 11:45, 1:15 3:30, 5:00, 6:15 10:30, 12:00, 1:30 3:30 3:30, 5:00 3:00, 4:30 2:30, 3:30 2:00, 3:00 3:30, 4:30 11:00, 12:30, 2:00 2:45

Saturday, May 31, 2014 The Gibson Michael Cleveland The Willis Clan Gold Heart Lonesome Meadow Moore Brothers Band Matthew Weaver Willow Osborne Tammy Jones Grassroots Gringos Brothers & Flamekeeper 11:30, 1:30 11:30, 1:30, 11:00, 1:00, 12:30, 1:30 12:00, 1:00 1:30, 2:30, Robinette 3:30, 5:30 11:00, 1:00, 2:30 4:00, 5:30, 7:00 3:30 3:30, 5:00 3:00, 4:30 2:20, 3:30 2:00, 3:00 3:30, 4:30 4:00, 5:45, 7:15 6:30

Sunday, June 01, 2014 The Gibson Michael Cleveland The Willis Clan Jerry Butler Lonesome Meadow Willow Osborne Brian Keith Wallen Chilhowee Heaven’s Will Tate & 6 Brothers & Flamekeeper 10:15, 11:45 & The Blu J’s 11:00, 1:00, 12:30, 1:30, 12:00, 1:00 Mountain Band Mountain Band Mile Express 3:30, 5:00, 6:15 10:30, 12:00, 1:30 1:15 11:30, 1:30, 3:30, 5:30 3:00, 4:30 2:30, 3:30 2:00, 3:00 1:30, 2:30, 3:30, 4:30 12:30, 2:00, 4:15 3:30, 5:00, 6:30

Monday, June 02, 2014 Della Mae Sierra Hull Snyder Family Band Jerry Butler Chilhowee Willow Osborne Brian Keith Wallen Sonny Smith Heaven’s The Fiddlin’ Carson 3:30, 5:00, 6:15 12:00, 2:00, 4:00 3:30, 5:00, 6:15 & The Blu J’s Mountain Band 12:30, 1:30 12:00, 1:00, 3:00, 4:00 Mountain Band Peters Band 11:30, 1:30, 3:30, 5:00 11:00, 1:00, 3:30, 4:30 2:30, 3:30 2:00, 3:00 5:00, 6:00 11:00, 12:30, 2:00 3:30, 5:00, 6:30

Tuesday, June 03, 2014 Della Mae Sierra Hull Snyder Family Band Vickie Vaughn Band Chilhowee Willow Osborne Brian Keith Wallen Jerry Butler The King James The Seldom Paid 10:30, 12:00, 1:30 12:00, 2:00, 4:00 10:15, 11:45, 1:15 11:30, 1:30, Mountain Band 12:30, 1:30, 12:00, 1:00, 1:30, 2:30 1611 Boys Bluegrass Band 11:00, 1:00, 3:00, 4:30 2:30, 3:30 2:00, 3:00 3:30, 4:30 11:00, 12:30, 2:00 11:45, 1:15, 2:45

Wednesday, June 04, 2014 Balsam Range Sierra Hull Snyder Family Band Vickie Vaughn Band The Tenos Willow Osborne Brian Keith Wallen Chilhowee Eagle’s Wing Alex Leach & Friends 1:00, 3:00, 5:00 10:30, 12:30, 1:30 10:15, 11:45, 1:15 11:30, 1:30, 3:30, 5:00 11:00, 1:00, 3:30, 4:30 12:30, 1:30, 12:00, 1:00, Mountain Band Gospel Band 3:30, 5:30, 6:30 2:30, 3:30 2:00, 3:00 1:30, 2:30, 3:30. 4:30 11:00, 12:30, 2:00

Thursday, June 05, 2014 Balsam Range Paper Bird Flatt Lonesome The Grassabillies The Tenos Willow Osborne Brian Keith Wallen Jerry Butler The Rochesters Alex Leach & Friend 10:30, 12:00, 1:30 3:30, 5:00, 6:15 3:30, 5:00, 6:15 11:30, 1:30, 3:30 5:00 11:00, 1:00, 3:00, 4:30 12:30, 1:30, 2:30, 3:30 12:00, 1:00, 2:00, 3:00 3:00, 4:00, 5:00, 6:00 12:20, 2:00, 4:15 3:00, 5:00, 6:30

Friday, June 06, 2014 Balsam Range Paper Bird Flatt Lonesome The Grassabillies Most Wanted Willow Osborne Brian Keith Wallen Jerry Butler The Balos Family Just Us Bluegrass Band 3:00, 5:00, 6:15 10:30, 12:00, 1:30 11:30, 1:30, 3:30 11:30, 1:30, 3:30, 5:00 11:00, 1:00, 3:00, 4:30 12:30, 1:30, 2:30, 3:30 2:00, 1:00, 2:00, 3:00 3:00, 4:00, 5:00, 6:00 11:00, 12:30, 2:00 3:30, 5:00, 6:30

Saturday, June 07, 2014 Marty Raybon The Hot Club Flatt Lonesome Jerry Butler Most Wanted Willow Osborne Matthew Weaver Chilhowee Walking by Faith Coaltown Dixie 11:00, 1:00, 2:30 of Cowtow 11:30, 1:30, 3:30 & The Blu J’s 11:00, 1:00, 3:00, 4:30 12:30, 1:30, 2:30, 3:30 2:00, 1:00, 2:00, 3:00 Mountain Band 4:00, 5:30, 7:00 3:30, 5:00, 6:30 4:00, 5:30, 7:00 11:30, 1:30, 3:30, 5:00 1:30, 2:30, 3.30, 4:30

Sunday, June 08, 2014 Marty Raybon The Hot Club Flatt Lonesome Jerry Butler Most Wanted Willow Osborne Matthew Weaver Chilhowee The Balos Family CF Bailey & 3:30, 5:00, 6:15 of Cowtown 11:30, 1:30, 3:30 & The Blu J’s 11:00, 1:00, 3:00, 4:30 12:30, 1:30, 2:30, 3:30 2:00, 1:00, 2:00, 3:00 Mountain Band 11:00, 12:30, 2:00 Shadow Ridge 10:30, 12:00, 1:30 11:30, 1:30, 3:30, 5:00 1:30, 2:30, 3.30, 4:30 3:30, 5:00, 6:30

barbeQue & bluegrass entertainment scheDuleWith so many great bluegrass acts appearing during Barbeque & Bluegrass, we wanted to prepare our Hosts with the complete

schedule. Many Guests visit the festival to see specific musical acts. Familiarize yourself with the schedule so you can help guide our Guests to the bluegrass acts they want to see!

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Location Barbeque & Bluegrass Food Items

Miss Lillian’s Kansas City BBQ Chicken Breast Quarter

Aunt Granny’s Fried Red Skinned Potatoes w/Green Peppers and Onions, Taco Bar

Sweet Shoppe Dollywood Freeze (Made with vanilla ice cream and choice of Coke, Sprite, Mello Yello or Hi-C Orange

Splinter’s FireChaser Express Salted Caramel Funnel Cake, Oreo Funnel Cake, Smores Funnel Cake, Strawberry Funnel Cake, Hot Fudge Funnel Cake

Splinter’s Hot Dogs Three-Alarm Dog (chili, cheddar cheese, jalapeno peppers); Mountain Dog (chili, cole slaw, diced tomatoes); Firehouse Dog (chili, onions); BBQ Dog (BBQ pork, cole slaw)

Crossroads FireChaser Express Salted Caramel Funnel Cake, Oreo Funnel Cake, Smores Funnel Cake, Strawberry Funnel Cake, Hot Fudge Funnel Cake

Grandstand Café FireChaser Express Salted Caramel Funnel Cake, Oreo Funnel Cake, Smores Funnel Cake, Strawberry Funnel Cake, Hot Fudge Funnel Cake

Market Square Big Skillet Tater Patch offers Idaho Potatoes, Sweet Potatoes or Skillet Potatoes with various toppings

Backstage Restaurant Entree Choice: Pulled Pork, Smoked Sausage, Smoked Chicken Breast Quarter, Texas-Style Beef Brisket, Slabs of Ribs. Featured buffet items include: Loaded Potato Soup, Vegetable Soup, Roasted Red Skinned Potatoes, Baked Beans, Corn on the Cob, Macaroni & Cheese, Collard Greens, Cornbread Muffins. Mashed Potato Bar, Salad Bar.

Victoria’s Pizza Meatball Sub, Stromboli Flatbread w/ Ham and Pepperoni

BBQ Booth near the pond Roasted Corn on the Cob, BBQ platter with choice of meat (Chicken Breast, Pulled Pork, Smoked Sausage), Combo platter with choice of two meats, Sampler platter with choice of three meats, 1/2 Slab of Ribs, Homemade Cookies, Rice Krispie Treats

barbeQue & bluegrass specialty FooD itemsWith so many tasty barbeque options available in the Park during Barbeque & Bluegrass, we wanted to provide you with a

list of the specialty items the Foods Team prepared for this fabulous festival. Please let our Guests know where they can find all of the award-winning food we have to offer!

Celebrating TEAM Award Winners

Congratulations to the Wardrobe Team, Dollywood’s most recent Team Excellence and Memory Making (TEAM) Award winners! For their consistent commitment to excellence and the Park’s overall success, the Wardrobe Team is the first TEAM award winner in 2014. They have gone above the call of duty by dressing Hosts in super-human fashion! Understanding that it is important to get our Hosts prepared to work as quickly as possible, the Wardrobe Team schedules appointments to serve our Hosts best. On one very busy day this spring, they had more than 150 appointments scheduled. On the same day, there were more than 350 walk-ins! For this small team of five to outfit more than 500 Hosts, each with unique costume needs, was an amazing feat of teamwork and good old-fashioned hard work!

This spring, they have updated uniforms for multiple teams. In just a few short months, they have created 400 new uniforms, made 1,200 alterations, sewn 600 patches onto garments, and dressed 1,000 Hosts with multiple costumes! WOW!

The TEAM award is presented every few weeks to a new team that has been noticed for their commitment to excellence and overall park success. All members receive a TEAM Excellence Award pin. Additionally, the name of the winning team is added to the award, which moves between winning teams.

The award-winning Wardrobe Team is pictured left to right: Rose Robison, Betty McGill, Angie Davis, Susan McCarter and Chipper Bird.

May 23, 2014 7

CorporateBirthdaysMay 24 Darlene Ray Security Kody Booth Foods Alice Trivette Stout Operations Heather Morey Operations Joann Prettyman Operations Wanda Adams Merchandise Alberta Edwards DSCMay 25 Sharon Pack Foods Austin Moore Foods Terry Lethco Merchandise Sue McPeters Marketing Josh Stinnett DSCMay 26 Craig Hux Foods William Strange Foods Stephen Strange Foods Dianne Gay Operations James Sykes M&CMay 27 Irene Damphier Foods Hollie Tkacik Entertainment Patrick Alston DSCMay 28 Mark Hasty Jr Safety Diane Wright Foods Heather Byrd Operations Ronald Brady Merchandise Mary Eidson FoodsMay 29 Karen Shults Merchandise Chuck Swartz Finance Kathie Crozier Finance Barbara Freeman M&C Joanne McDonald Marketing Leigh McCann DSCMay 30 Alexis Haney Foods Beth Ferguson Operations Thomas Broadbent Operations Nathan Forshey Entertainment Lee Warren Merchandise James Smith DSC Cassie Hill DWCMay 31 Latausha Dodge DSCJune 1 Pamela Morgan Foods Melba Hale Foods Harry White Operations Sonya Gray Operations Margie Bankston Operations Jason Woods Entertainment Sidney Turnage MerchandiseJune 2 Lodema Wilburn M&C Janice Trentham M&C Harold Johnson DSCJune 3 Lisa McQueen Foods Erin Branch Foods Marion Brown Operations Drew Slice Entertainment Ken Harris Merchandise Rick Helton M&CJune 4 John Hightower Foods Frank Meadows Operations Brianna Moore Entertainment William Cornman Special Events Bob Maultsby M&CJune 5 Doris Butts Foods Jason Boothe Operations Bradford Martin Entertainment Dusty Riley M&C Chris Williams M&C Norman Elliott III Foods

June 6 Mike Patton Operations Greta Mills Operations Jordan Leach DSC

CorporateAnniversaries Years of Department Date Service

Carroll Rousseau Operations May 24 6Deborah Strong Entertainment May 24 10Nathan Forshey Entertainment May 24 9Elijah Harris DSC May 24 6Sara Pack Foods May 25 1Michelle Stoops Foods May 25 1Brandon Kitts Foods May 25 1Jalynn Gamble Foods May 25 1Craig Alleman Operations May 25 1Doug Messer Merchandise May 25 27Rylee Henry Merchandise May 25 1Charles Belcher M&C May 25 1Mike McCarter M&C May 25 24Alisha Hernandez DSC May 25 1Nancy King Foods May 26 15Freda Worley Foods May 26 8Daniel Warfield Merchandise May 26 2Dennis Miller DSC May 26 2Debra Miller DSC May 26 2Charlene Garner DSC May 26 2Mary Fawver Operations May 27 6Tara Benger Operations May 27 8Walt Papierski Entertainment May 27 21Scotty Trentham M&C May 27 23Marty Huffaker Marketing May 27 7Billie Ferguson Foods May 28 2Jackie Looney Operations May 28 5Al Plaseyed Operations May 28 5Milton Greer Merchandise May 28 5Cory Breedlove M&C May 28 5Rick Helton M&C May 28 5Helen Sutton DSC May 28 16Filomena Holdren DSC May 28 10Kimberlee Riemenschneider Foods May 29 1Melinda McMahan Operations May 29 1Bonnie Templeton Operations May 29 6Anthony Rickett Operations May 29 2Nicholas Raney Operations May 29 2Ann Hamilton Entertainment May 29 21Chris Szaton Merchandise May 29 1Lacey Trentham Merchandise May 29 18Brandon Morgan Merchandise May 29 1Dave Anderson Special Events May 29 37Anthony Knight M&C May 29 2Dennis Mousaw M&C May 29 2Rodney Pearson M&C May 29 38Pete Owens Marketing May 29 14William McMahan DSC May 29 1Craig Hux Foods May 30 7Talibah Ashe Entertainment May 30 2Kearan Dykes Merchandise May 30 28Alisa Murphy HR May 30 2Randy Crum M&C May 30 28Christopher Armstrong DSC May 30 4Jerry Prince Merchandise May 31 12Patrick Johnson M&C May 31 7Bob Smyth Jr M&C May 31 14San Adams DSC May 31 6Irene Damphier Foods June 1 16Robert Ferguson Operations June 1 4Dawn Wimberly Operations June 1 9Eric Baker Entertainment June 1 6Debra Culver Merchandise June 1 4Jonathan Rupertus Finance June 1 4

Katherine Henry Marketing June 1 1Ashley Adams Marketing June 1 9Josh Payton DWC June 1 5Dora Hubbard Foods June 2 8Dorothy Starkey Foods June 2 15James Stiltner Operations June 2 3Steven Edwards Merchandise June 2 10Kathy Self M&C June 2 30Steven Stowers Operations June 3 4Ray Buckalew Jr Operations June 3 3JD Vaughn Merchandise June 3 4J.D. Evans Jr Merchandise June 3 10Dusty Riley M&C June 3 12Weston Martin Foods June 4 3David Lee Entertainment June 4 7Debra Catlett Merchandise June 4 11Zack Knudsen HR June 4 7Shyann Hurst DSC June 4 1Austin DeFord Operations June 5 8Norma Slaton Merchandise June 5 14Debi Gott Finance June 5 8Garry Dykes DSC June 5 14Gene Scherrer Administration June 6 27Maria Kloth Foods June 6 1Jerry Bennett Foods June 6 1Ellen Short Foods June 6 11Debbie Bryant Operations June 6 8Candice Taylor Operations June 6 2Walter Rice Operations June 6 1Kayla Boggs Operations June 6 1Joel Black Merchandise June 6 1Dolores Cason Merchandise June 6 17Sandra Alleman Merchandise June 6 1Thomas Gaskill M&C June 6 2Nancy Dougherty M&C June 6 5Jessica Price DSC June 6 1Josh Stinnett DSC June 6 1Annette Branham DWC June 6 2

This list reflects the Host’s current team.

SAFE YMatters

Proper lifting technique is crucial to help us avoid back and shoulder injuries. Let your lower body do most of the work when lifting heavy objects. Bend at the knees and keep your back straight. Hold the load as close to your body as possible. Do not bend over to pick up items!

Other lifting tips include: • Do not pick up loads that are too heavy. Either break them into parts or ask for assistance from another Host. • Assess what you are lifting and have a plan before you pick it up.• If you must carry a heavy item, check that the route to your destination is clear before lifting the item. • Avoid lifting above shoulder level. • Do not twist. Your feet, knees, and torso should stay in alignment.

8 Love every moment

HealthJunctionby Dollywood Health Advocate Nurse

Way to Go Dollywood-Ready to Walk On for Health and Park Pride!

Dollywood is prepared to walk to win! On Friday, May 16, Hosts stopped by the Legacy & Learning Center to sign up to participate in the Humana Walking Tour. During the kickoff event, participants were able to pick up pedometers provided by Humana. More than 300 Hosts are ready to walk their way to fitness, and in the process, track their steps in an effort to beat the other HFE properties! The competition begins on May 24.

Alisa MurphyHealth Advocate Nurse

Toby Wagner helps Dollywood Security Officers Mario DeLucia and Thomas Challis who are ready to participate in the Humana Walking Tour. The officers are excited to see how many steps they take every day!

Humana’s dream is to help people achieve lifelong well-being, and we want Dollywood Hosts to live happily and enjoy good health, so we offer these health tips. For more healthy living tips, go to humana.com/resources/healthy_living/wellness_tips.

Diabetes Control Tips• Check your feet every day for cuts, blisters, red spots, and swelling.• Brush your teeth and floss every day to avoid problems with your mouth, teeth, or gums.• Test your blood glucose one or more times a day. Keep your doctor in the loop.• Check your blood pressure if your doctor thinks you should.• Report any changes in your eyesight to your healthcare team.

Healthy Living Tips from

splashing For a cause!Saturday, June 7 is Ronald McDonald House Day at Dollywood’s Splash Country. A portion of Dollywood’s Splash Country

admissions on June 7 help support the Ronald McDonald House of Knoxville. Guests also may purchase commemorative event T-shirts to help raise additional funding for the house which has served nearly 50,000 people since opening in 1985. Ronald McDonald himself makes an appearance at the event to greet children, and families are encouraged to compete for prizes each hour in the cornhole tournament.

What If Award WinnerCongratulations to Jim Hamilton for winning the most recent

What If Award. Jim, an Amusements Host, has taken on additional responsibilities as Amusements Safety Trainer this season. In this new position, Jim has raised the standard of training for his department. Additionally, he has focused on safety standards, What If scenarios and training for Hosts.

Jim recently provided several suggestions which were presented to the What If Committee. Jim’s list of suggestions was selected as the most effective during the last committee meeting.

What If is the process of looking for and identifying conditions which could cause injury to Guests or Hosts, or damage to property or equipment. These are conditions where an incident might happen. Hosts with suggestions for the What If Committee should submit their ideas to their immediate supervisor. These recommendations are shared during the committee meeting and the best suggestion each month receives the award.

Eric Etherton, Safety Senior Manager (far left), Kristen Stinnett, Amusements Team Lead, and Eddie Kinder, Amusements Supervisor, present Jim Hamilton, Amusements Team Safety Trainer, with the What If Safety Award.