What you need is Swift and the e-generis communication solutions Swift R3 Product presentation Menu

What you need is Swift and the e-generis communication solutions

Swift R3Product presentation

Menu

2

The new SME’s stakes

In today economic world, the competition changes and the technologies evolve always quicker.

The customer is an advised consumer and becomes the focus point of the companies concerns.

Markets are more and more open The new technologies stimulate exchanges and

competition.

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The new SME’s stakes The customer is the focus point of the company

concerns► The loyalty

The customer’s loyalty is one of the first company concern. In the today world he is more and more attracted.

It is important to know them to be able to answer their needs, to anticipate it and avoid the failure in the commercial relation.

► The satisfaction have the best customer relation Provide the best customer satisfaction to the customer : from the

first pre-sales contact to after sales one.

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The new SME’s stakes To handle with the best customer relation, the

SME’s need tools that: ► give to the customer the first position in the organisation. ► customised the commercial relationship► improve the phone greetings and extend the business

hours. ► optimise the resources.

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The new SME’s stakes Mobility

► The nomad period it is possible today to be reached anywhere and anytime, to

communicate worldwide No to be reached seems to be a nonsense

► To be closer to the customer in a world where internet and the virtual office is part of daily life,

the nomad workers can stay connected to the company and to customers.

customers wants to reach the company at anytime.

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The new SME’s stakes Costs and audit needs

► Audits needs The SME’s do not have, in their staff, telecoms specialists. The SME need partners which provides the best customised

solution for them with the best price.

► Cost control Each investment is caculated in relation to its return. THE SME need to control and understand their costs.

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Swift Innovations The power of the «object» technology

► A half dozen of patents ► New concepts► original software technologies

A very flexible architecture► Rich and flexible operating scenarios ► Applications that fit into the specific needs of the

companies.

Basic and advanced features for the users

With Swift, each call gets an answerWith Swift, each call gets an answer

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Swift Innovations A very high features level

► User concept► Advanced calls operating system► Very powerful routing plate-form► Multiple Applications for each company

Specific Integration► Announcements card MAC► Messaging card M500 and high capacity M1000

Windows Administration software Architecture open to the future

► Integrated TCP/IP, Call Center, Portable software to an other hardware platform

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User concept The user is not anymore linked to a phone

UserAn user can have several dedicated voice terminals►Manager

A voice terminal can be dedicated to several users►Hot line Phone

An user can be linked toa phone►Administrative people

An user without a dedicated voice terminal►Sales person

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User concept Each user has :

► A call number► A name

Each phone has:► A call number► A name

Attendant

2001

James301

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Which number should I dial ?

I call a place with the phone

number

I call a place with the phone

number

I call a person with his user

number

I call a person with his user

number

User concept An user is not a phone

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User concept 2 kinds of user

The declared users’ ► A user can be linked to 1 to 3 phones with the same

number (Duo/Trio)► Up to 4 users can be linked to one phone.

The nomad users► Temporary Connection/disconnection► Only one ‘nomad’ use on a phone► 3 nomad connections for one user

Properties linked to the user ► Properties of the user declared ‘prioritary’ ► Properties of the last connected nomad► Properties: ringing, mailbox, coverage, etc...

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Phone dedicated to a same multitask

user

Phone dedicated to a same multitask

user

MO-23-JAN 15:35For Marketing

MO-23-JAN 15:35For Marketing

MA-23-JAN 15:35For Sales

MA-23-JAN 15:35For Sales

Call for Mary, on the marketing division the DID number

Call for Mary, on the sales division DID number

User ConceptMulti-task work

Calls related to a specific feature can be identified.

A did Number can be associated to an user to display call information.

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User ConceptDUO/TRIO/DECT

2 or 3 phones can be dedicated to an user, he has a wide mobility within the company

Mr White can be joined with a single number on both phones

Mr White can be joined with a single number on both phones

N° 302

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Mike’s coverage

Mo-23-JAN 15:35for Mike

Mo-23-JAN 15:35for MikePhone dedicated to

several usersPhone dedicated to

several users

MO-23-JAN 15:35For Mary

MO-23-JAN 15:35For Mary

Mary ’smailboxMary ’smailbox

Mike ’smailboxMike ’smailbox

Mary’s coverage

User ConceptCall Coverage

Each user has his own call coverage

The call coverage is related to the user and not to the phone

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User concept Absence

A user is declared absent in the system, his calls will be re-routed with the coverage ‘absence’.

A user is declared absent in the system, his calls will be re-routed with the coverage ‘absence’.

Coverage on absence

Coverage on no-answer or busy

Present

Absent

3 Absence modes management ► forced by the system► forced by the user► According to the schedules

3 Absence modes management ► forced by the system► forced by the user► According to the schedules

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Call fowardBasic forwardBasic forward

Receive here (« Follow-me »)Receive here (« Follow-me »)

Forward activated from the user ’s phone. This user wish to froward his call to another destination

Forward Forward activatedactivated

Forward activated from the phone where the user wants to receive his calls.

Forward Forward activatedactivated

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Call list The last 10 calls received by an user, a group or

an operator group. Can be set on a button

0241562389 10241562389 1Next?Next? 0241562389 10241562389 1Next?Next?

Jones 2Jones 2Next?Next? Jones 2Jones 2Next?Next?

Jones 2Jones 2Call Back?Call Back?Jones 2Jones 2Call Back?Call Back?

MO-08-JUL 12:15MO-08-JUL 12:15Next?Next? MO-08-JUL 12:15MO-08-JUL 12:15Next?Next?

TU-09-JUL 08:05TU-09-JUL 08:05Next?Next?TU-09-JUL 08:05TU-09-JUL 08:05Next?Next?

TU-09-JUL 08:05TU-09-JUL 08:05Call Back?Call Back?TU-09-JUL 08:05TU-09-JUL 08:05Call Back?Call Back?

OK, Caller call back

Call date and time

Call date and timeNumber of calls

received from this caller

Number of calls received from this

caller

OK

Caller name(if registered in the

directory).

Caller name(if registered in the

directory).


Mobility

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User conceptInternal mobility

To be free to work anywhere► The user can log on any phone► He will receive his calls anywhere he is

Free to be «nomad»► The nomad user can connect when he is in the company

location ► The user has customised announcements, a mailbox...► This feature is very useful for a sales person or for a

remote worker.

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User conceptNomad Connection

Nomad Connect or disconnect► Connection and disconnection are made with a pre-set

button or with a display proposal validation

MO-23-JAN 15:35NOMAD ?MO-23-JAN 15:35NOMAD ?

User number : 4221User number : 4221

4221 MARCCode : ****4221 MARCCode : ****

NOMAD ACTIVATED

NOMAD ACTIVATED

► Marc ’s DID incoming calls will ring the phone (external DID and internal)

► Marc ’s outgoing calls will be made with his own rights (restriction, CDR,…)

► Marc ’s DID incoming calls will ring the phone (external DID and internal)

► Marc ’s outgoing calls will be made with his own rights (restriction, CDR,…)

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User conceptExternal mobility

The user, even if he is most of the time out of the office, exists in the system.

He gets, with a single number, all the system ’s feature.

► Supervised external forward to a mobile► Call coverage scenarios ► Customised announcements► remote mailbox management


CallManagement

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Call on L02For Mr Masker

Call on L02For Mr Masker

Call coverage

Mr Masker is on line, the call is re-routed to the Mrs David Phone, then to his mailbox

Mr Masker did not answer, the call is reoriented to his mobile, then to Mrs David phone.

Mr Masker is not in the office, the call is routed to his mailbox.

Mr MaskerMailbox

Mr MaskerMailbox

Busy

Absence

Mr MaskerMailbox

Mr MaskerMailbox

No-answer

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Call distributionACD Applications

For each need, a specific call distributionFor each need, a specific call distribution

EvenlyEvenly

Most idle agentIin a cyclic

sequenceIin a cyclic sequence

Even calldistribution

All simultaneouslyAll simultaneouslyResponse

speedIn an adminstered

sequenceIn an adminstered

sequenceAccording to

the experience

level

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3 Welcome announcement

PatienceAnnouncement

On-hold music

We apologise for the waiting time, please

hold the mine, we are looking for your correspondant

We apologise for the waiting time, please

hold the mine, we are looking for your correspondant

Welcome to e-generis, PreviouslyAvaya ...

Welcome to e-generis, PreviouslyAvaya ...

You will be connect with our technical support

You will be connect with our technical support

Please hold the line, we try

to connect you….

Please hold the line, we try

to connect you….

Announcement card MAC PCMCIA Announcement Card

► 4 ports - 12 announcement synchronised of 1 minute► Remote announcement modification ► Waiting list management► Several diffusion ability► Excellent audio quality► Bell Labs technology

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M500 Messaging PCMCIA voice messaging card

► 2 ports - 28 mailboxes► 100 minutes recording ► Only answer mode or answering/recording mode► Automatic attendant► Excellent audio quality► Bell Labs technology

Good morning, you have reached John ’s mailbox, sorry I can not

take your call, for any emergency press0 to join the attendant or leave me a message after the

tone.

Good morning, you have reached John ’s mailbox, sorry I can not

take your call, for any emergency press0 to join the attendant or leave me a message after the

tone.

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Messagerie M1000

2 basic ports, 4 and 6 ports with hardware addition

200 voice mailboxes Hard disk: + than 100 recording hours 4 automatic attendant on 2 levels 99 announcements for each automatic

attendant Large feature diversity

► out-calling, transfer, diffusion lists► Excellent audio quality

Bell Labs Technology

The only one high capacity messaging system in the market!The only one high capacity messaging system in the market!

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MessagingCalls takeover

Answer mode only or answer/recording mode according to the mailbox user choice

Hello, you have reached Mary ’s mailbox, I will be on vacation until August

the 25th, please call Mike at …..

Hello, you have reached Mary ’s mailbox, I will be on vacation until August

the 25th, please call Mike at …..

Good morning, you have reached Mike ’s mailbox,

sorry I can not answer your call, please leave me a

message after the tone, I will call you as soon as possible...

Good morning, you have reached Mike ’s mailbox,

sorry I can not answer your call, please leave me a

message after the tone, I will call you as soon as possible...

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MessagingCalls takeover

The caller can, during and after the greeting,:► join the operator ► be transfered to another phone.

Good morning, you have reached Mike ’s mailbox, sorry I can not answer your call now, in case of

emergency press 0 to speak to an attendant or leave your message

after the tone...

Good morning, you have reached Mike ’s mailbox, sorry I can not answer your call now, in case of

emergency press 0 to speak to an attendant or leave your message

after the tone...

Hello, you have reached Mary ’s mailbox, I will be out of the

office till the 25th, press *8 41 to reach Mike ’s phone.

Hello, you have reached Mary ’s mailbox, I will be out of the

office till the 25th, press *8 41 to reach Mike ’s phone.

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Welcome at TransitcoPress for the airfarePress for the boatfare

Welcome at TransitcoPress for the airfarePress for the boatfare

Automatic attendant Automatic attendant routing

► A single c all number► ACD group selection► Information bulletin

M500 Solution► 2 ports► 1 level (9 choices)► Greeting Message of 2 Min

M1000 Solution► 2 to 6 ports, 4 automatic attendants► 4x2 levels of de 9x9 choices► 4x99 announcement► Greeting Message

of 2 Min

Automatic attendant

Number 0800...

Airfare Boatfare

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MessagingAutomatic attendant

Callers receive an announcement message that invites them to select the called destination or the called service.

The feature is very useful ► if the attendant is overloaded ► if a division needs the attendant feature

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Welcome to e-generis, press

for the marketing division for the support division... for the accounting division

Welcome to e-generis, press

for the marketing division for the support division... for the accounting division


Transfer to user or to division numbers 9 menus available

MarketingDivision

Technical assistance

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Direct transfer to the user, with the DXD feature

Welcome to e-generis hot-line, if you know your destination number, dial # and

the number, or press for the messaging specialist

press for the IT specialist….

Welcome to e-generis hot-line, if you know your destination number, dial # and

the number, or press for the messaging specialist

press for the IT specialist….

#41

#42


CompanyApplicatoins

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Multi-location CompanyUniform dial plan

Distant factoryDial plan. 21XX

Number dialed:2187

Automatic dialjng the the whole number 02 99 84 21 87

Mike DID

HeadquarterDial plan. 20XX

Distant locationDial plan. 22XX

The AAR feature is used to have a same dial plan and an easy number access for a company with

several location.

The AAR feature is used to have a same dial plan and an easy number access for a company with

several location.

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Multi-company Location

Attendant

From 2 to 5* independent companies are able to share the system

From 2 to 5* independent companies are able to share the system

(*) suivant la capacité mémoire

Soft.com Meca.com

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Mr Durant Varia

Nantes 02 43563289

Paul Meca.com Saumur 42

Mr Dupont Et. Leroux Paris 01 65981232

Jean Soft.com Saumur 443

Soft.com

Meca.com

Ext. Numbers: xx..2550

Ext. Numbers:

xx..3060

Operator call: 9

Operator call: 9

Own directory

Own directory

P.O.

P.O.

Multi-company Location

The split into the system can be total or partial

► The calls from one company

to the other can be forbidden ► Dedicated Operators and

directories.► Dedicated ACD group, park

group, interception and

announcements groups.► Coverage profiles dedicated

to each company► Specific outgoing trunks and

trunk groups


Swift R3System Info

Menu

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CabinetsSwift Family

9 + (2x8) = 25 slots

8 slots in each extension rack

5 slotsBasic board:

2BRI + 8 phones

1 or 2 extension boardfrom 3 to 6 access

from 12 to 24 phones

13 slots

no extension

VS 24VS 24 CS 64CS 64 ACS 128ACS 128 CS 200CS 200

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New CS200 Cabinet 13 slots for equipment boards 250w Supply

13 slots available for:BRI, 8/16 PS, 8 PN, 4 PN/4 PS, E-Dect, M1000

Specific slots :PRI in X=0 and GAA in X=14 PI, 4 LR, 4 PS in the slots X= 2 to 5Only one GAA located in X=1

Setting to optimise the capacity (228 ports) :► 12 x 16PS Boards 192 Voice terminals► 1 x PRI board 30 trunks► 1 x M500 board 2 ports► 1 x MAC board 4 ports

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Swift R3 Galilée Phone range

Galilée 960 alpha

Galilée 910

Galilée 930 alpha

Galilée 920D

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Swift R3 Solaris and DECT Phone

Solaris alpha +1 basic DSS (24 buttons) +2 ext. DSS (24+24 buttons) Combiné WT9001

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Up to 8 Stations

Up to 24 handsets

Radio coverage up to 300 meters

E-DECTBoard Handover

E-DECT BoardCS64/ACS128/CS200 Cabinets

Up to 6 external and 12 internal calls in the same time

Up to 6 external and 12 internal calls in the same time

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New ‘under windows’Administration Software

Very easy to use Local and remote administration Alarms historic Software with 3 different customised levels Flexible and progressive Software Under windows software setting

► At least a Pentium configuration + CD-ROM + Win95► New administration protocole► No more conversation needed from a version to another

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Swift R3 Upgrade

From V660, V670From V660, V670Software download via PCMCIAExtra large memory card (if more than 48 phones) Additional KitSwift R3 LicenceUsers Documentation packs New System configuration

From V600-V658From V600-V658PAC CardSIMM Flash cardLarge and extra large memory card (if more than 48 phones)Additional KitLicence Swift R3User documentation Pack New System configuration

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R3 : Administration and Download via TCP/IP

Intranet

Switch Browser & Download

Ethernet 10/100 Mbps


PublicNetwork

BRI/PRIISDNISDNAdaptator

ISDNAdaptator


64 Kbps

TCP/IP via ISDN: available without any supplementary equipmentTCP/IP via Ethernet : needs a PCMCIA Xircom and a modified processor

TCP/IP via ISDN: available without any supplementary equipmentTCP/IP via Ethernet : needs a PCMCIA Xircom and a modified processor

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VS VS CS/ACS CS/ACS/CS200

1Mo 1,5Mo 2Mo 4Mo

Uses 24 50 80 250

Phones 32 32 48 128 / 210*

Tickets 0 1000 1000 8000

ACD Groups 5 10 15 40

Operators Groups 2 2 3 5

Call Lists 20 25 50 100

Directory 200 200 400 800

DDI Numbers 80 80 150 250

Coverage Profiles 10 10 30 60

Software Capacity

* 210 postes supportés par le logiciel sur coffret CS200

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External numbers 60 100 100 300

External forward numbers 30 30 60 170

Speed dial 60 100 100 300

ARS Schedules 1 1 1 1

Analyse tables 4 8 8 8

Routing tables 10 30 30 30

Messaging profiles 3 3 5 10

Automatic attendant 5 5 10 20

Announcement 20 20 20 20

Buttons 26 26 98 98

Macros 30 50 60 80

VS VS CS/ACS CS/ACSCS200

1Mo 1,5Mo 2Mo 4Mo

Software Capacity

Documents

What you need is Swift and the e-generis communication solutions Swift R3 Product presentation Menu