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This Morning, I’ll Answer These Questions
What are your questions and feedback?
What happens when there is change or a service incident?
What is the Service Health Dashboard?
What is our communications philosophy?
What are the various communication types and channels?
Waves to RipplesContinuous innovation delivered on monthly basis vs. 18-24 month upgrades
It is critical that you understand what change means, types of changeClear, predictable and reliable service change communications is critical
Types of Change Communicated
Planned Platform Updates
Ongoing Functionality Updates
Evolving System Requirements Unexpected Service Incidents
Our Communications Philosophy
Timely Targeted
FlexibleAccurate
Functionality and Platform Updates
Office 365 Service Updates Principles
Respond to customer feedback through agile development
Deliver new features and value
Build trust and compliance
Continuous release cadence
Minor & major updates
Up-to-date, no patching
Insights to help manage changeDirect to customer communications | Organizational readiness content
Security comes first
Evolving standards
Direct feedback
Real-time information
Common support issues
Continuous innovation with confidence and control
How To Think About Service Updates
Platform Updates
• API change• Deprecations• System requirement
change
Disruptive change
• Auto-discovery configuration
• DNS record change
Configuration changes
• Bug fix• Performance
enhancement• Security updates
Infrastructure improvements
One Year Up to 12 Months No Notice
Functionality Updates
• OneDrive for Business storage increases• Lync meeting improvements
Feature updates
• Office Mobile for iPhone• OWA for iPhone and iPad
New Introductions
1-3 Month Roadmap* Upon Release
New feature posts to the new Office Blogs upon release
Reflected in TechNet Service Description after release
Learn About New Functionality Updates
Visit http://blogs.office.com/office365updates/
Message Center: In Product Notifications
Compliments other communications, provides notification and actions required
System Requirements
Office 365 won’t deliberately block connectionsExisting features may operate differently and not work over timeNew features may not be availableOffice 365 will only offer security fixes. No code fixes.
Any Office client in mainstream support
Current and previous version of Internet Explorer and FirefoxCurrent versions of Chrome and Safari
Office 365 Client Support Policy
Web browser
Office client
Older clients
New Systems Requirements section added to Service Descriptions in TechNet
We provide a minimum of one year notice on changes
How To Stay Current
US English Location: http://technet.microsoft.com/en-us/library/office-365-system-requirements.aspx
Disruptive Change PolicyUnless otherwise noted, for all Microsoft Online Services, Microsoft will provide a minimum of 12 months prior notification before customers must accept any change that is deemed a "disruptive change".
"Disruptive change" means change where a customer or administrator is required to take action in order to avoid significant degradation to the normal operation of the Online Service.
The notice period will not apply to security related changes or updates.
http://support.microsoft.com/lifecycle/
Service Incidents
Service Continuity by DesignRedundancy
Physical redundancy
Data redundancy
Functional redundancy
Resiliency
Active load balancing
Recovery across “failure domains” regularly tested
Human intervention by exception
Automated recovery alerts 24x7 on-call engineer
On-call engineers are core product group members
Distributed Workloads
Distributed components are more resilient
Most failures are contained to a single service.
Service component isolation
Complexity avoidance and graceful degradation
Standardized hardware
Fully automated deployment
Built-in workload management mechanisms
Predictability and Inspectability
Incident avoidance detailed
Log and tracing to avoid SI
Rich forensics and monitoring
Service Incident Notification Process
So, What’s this Service Health Dashboard?
First and best contentRegionalUpdated hourly
Service Health Dashboard ContinuedStatus Description
SHD icon
Investigating Monitors have indicated a service anomaly and/or Microsoft has received reports of a potential service incident. Microsoft is currently investigating.
Service InterruptionMicrosoft has confirmed that normal services are being impacted. Microsoft is taking immediate action to understand the cause of the failure and determine best course of action to restore service.
Service DegradationServices are still active, but service responsiveness and/or delivery times may be slower than usual. Microsoft is working to restore normal service responsiveness.
Restoring ServiceMicrosoft has isolated the likely cause of the incident and is in the process of restoring service
Extended Recovery Services are restored and may be slower than usual
Service Restored Normal system services have been restored
Additional Information
There is additional information provided
Normal Service The service is healthy
?
i
Stay Updated, Anywhere
Provides tenant specific Office 365 service health and maintenance information on the go
Available for Windows Phone, iOS and Android devices
Office 365 Admin App
Coming Soon: Service Health API
Ability to query a tenant or permissioned account and see service health results
Office 365 Partner Admin Center
View the customers in which they have delegated admin privileges
Find, select and perform administrative tasks on behalf of their customers
View their customers’ Office 365 service health status and details
Create, edit and view service requests on behalf of their customers
Create trial, purchase offers and delegated administration requests
Next Steps
Your To-Do ListEmbrace what change means when “in the cloud”
Visit and bookmark communications channels
Stay current on functionality and platform changes
Download the Office 365 Admin app
Leverage the Service Health Dashboard
Provide us your feedback on how we can improve
Summary
Answered your questions and heard your feedback
What happens when there is change or a service incident
Service Health Dashboard
Our communications philosophy
The various communication types and channels
Questions and Feedback
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© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
