Welcome to the

HDI Central Florida Chapter!

Thank You To Our Sponsors!

Upcoming Events!

March 10: “Leading and Lagging Indicators: Improving Workflow

through Analytics” by Alex Steinwachs--ServiceNow

April 12th–15th: HDI 2016 Conference and Expo

April 12th/13th: Planning an HDI SE Region Social at the HDI 2016

Conference and Expo

April 19/20/21: Planning a multiple speaker event--Cherwell Software

May 12: Presentation TBD--TOPdesk

June 9: Presentation TBD--LANDESK

• FUSION 16 Call for Speakers– Do you have a presentation that will engage and enlighten 1,600 service

management pros?

– Then submit a proposal to speak at FUSION 16 by March 7, 2016.

– Learn more at www.ServiceManagementFUSION.com

• Go for the Gold Sweepstakes– Have to challenged yourself to enter the Go for the Gold Sweepstakes?

– A new prize valued at up to $500 every week!

– Enter at HDIConference.com/Sweepstakes

• HDI Support Center Self-Assessment tool – Establish a current-state baseline to measure the impact of future changes

– Identify critical shortcomings in resources and processes

– Assess your support center offline where the data is secure to your environment

– New pricing of $195

– Students of HDI-SCM, HDI-DSM, and HDI-SCD get free access

What’s Hot At HDI

Not a Member? Join Today!

Become an HDI Member for just $295 (discounts are available)

Enjoy benefits like:

• Research: HDI Practices and Salary Reports, Focus Papers!

• HDI Standards, Tools, and Templates!

• HDIConnect: A private online community is designed for peer learning, collaboration, and knowledge sharing!

• Discounts on HDI Conferences, Events, and Training!

• Nominate others and be nominated for HDI awards!

• And much more!

See your Local Chapter Officersor call 800.248.5667

Learn more at www.ThinkHDI.com/Join

Special HDI Opportunities!

Register for HDI Conferences with the special code for HDI Central Florida: TBCF

Enroll in Public Classes and Pre-Conference Workshops with the special code for HDI Central Florida: TBCF

• Search the HDI Training Calendar

• Questions?: Please see your Local Chapter Officersor call 800.248.5667

Would you like a local HDI Training Event?

Intermission

Featured Speaker:

“Knowledge Management Best

Practices within Service Management”

by Rick Joslin

Prize Drawings!

Thank You!