Be the best you can be!

WAITER TRAINING INTRODUCTION

FRIDA’S CANTINA

¡ Multilingual ¡  Presentable and hygienically acceptable ¡ Knowledge of all products & dishes ¡ Knowledge of allergies ¡  Skills of dealing with different

types of c lients ¡ Recognition of work experience ¡ Agreeable and polite attitude ¡ Good communication skills ¡  Some abilities with computers and payment methods ¡  Punctuality and efficiency ¡ Understanding on structure and processes of the particular

restaurant

GENERAL WAITERING SKILLS

¡ Alone person – Have more needs, pay more attention to needs (faster serving), be more sympathetic and make him feel more comfortable.

¡ Romantic dinners – Suggestions of speci#c foods or drinks (champagne / wine). Romantic attentions – e.g. $owers / candles.

¡ Group Dinners – Higher level of efficiency and attention. Serve the food at the same time. Informal group - Maybe suggestions of shared items (such as jars of Sangria), friendly but professional approach. Formal group – suggestions of wines, high level of formality.

DEALING WITH DIFFERENT SITUATIONS

¡ Children – Special meal suggestions and precautions. Correct seating. Form of distraction (games, books, crayons, etc.). More friendly and gentle approach (ability to deal with children). Pay attention to mood and needs (faster serving).

¡ Allergies – Clear mentioning of common allergic ingredients (e.g. shrimps, nuts, etc). Server knowledge of how to deal with an allergic reaction and symptoms. Clear communication with the kitchen.

¡ Spicy or diverse foods – Clear mentioning of spicy or strange foods. Knowledge of these types of dishes. Direct mentioning on the menu.

DEALING WITH DIFFERENT SITUATIONS

¡ VIP customer – Awareness of VIP status (Proper communication between all restaurant staff – special visit from chef / manager). Complimentary products. Faster service. Give more personal attention (ask about meal, etc.). Polite and formal.

¡ Birthdays or events – Awareness of events. Possibility for speci#c group menus. Recommendation of drinks. In case of birthdays / anniversaries, give a complementary dessert or cake or drink (dependent on event).

DEALING WITH DIFFERENT SITUATIONS

Plantain Chips

K & S – Dog

Allergic Issues: No common allergies.

Sensitivity issues: Spicy (chilli).

Product description: Sliced plantains, fr ied until golden brown and sprinkled with chilli powder and cinnamon and served with a dip of hot chilli sauce. Selling approach: Due to low popularity, you must promote the product and suggest it to the customers. Management has decided to put these chips on a special offer – tell the customers about this offer. Preparation time: 10 minutes.

KNOW THE DISH - STARTER

Chicken Fajitas

K & S – Star

Allergic Issues: Lactose.

Sensitivity issues: Mild spicy (cayenne pepper).

Product description: Chicken strips marinated & seasoned, and sautéed with onion and peppers; served with tortillas, guacamole, salsa and creme fraîche. Selling approach: Due to high popularity and high pro#t, this dish needs little promotion from the waiters. Preparation time: 20 minutes.

KNOW THE DISH – MAIN COURSE

Tequila & Mint Pineapple K & S – Plow horse

Allergic Issues: No common allergies.

Sensitivity issues: Contains alcohol (bad for children or recovering alcoholics).

Product description: Pineapple cubes served with a thin coating of tequila and sugar. Selling approach: Although this dish has a low pro#t, it has an above average popularity – management has decided to keep it on the menu. %erefore, this dish needs little promotion from the waiters.

Preparation time: 7 minutes.

KNOW THE DISH – DESSERT

!ank you for your attention! For more detailed help guides, to help improve your waiter skills, please refer to your employee package where you will #nd:

¡ Know the Dish – Starters

¡ Know the Dish – Main Course

¡ Know the Dish – Dessert

¡  Improve your communication skills

¡ Tips & tricks of the Trade – Guide to being a good waiter ¡  Basic food knowledge

¡  Basic First Aid

CONCLUSION