...and welcome to Vision Security Group

VSG set out to raise standards for clients, customers and colleagues alike when established in March 2000. As a result of this founding principle, VSG has become the fastest growing company in the security sector, offering total solutions to the private and public sector encompassing guarding, systems, remote monitoring, and mobile solutions.

VSG use insight and knowledge to create the most appropriate solutions for each client, taking into account the risk profile and culture of the organisation. Value is driven by applying innovative solutions focused on excellent customer service.

The continued success of VSG is down to three things: great people with a relentless drive for excellence and alignment to VSG’s culture, great client partnerships driving brand reputation as ‘best in class’ and finally, the fact VSG ‘does the right thing’.

VSG listens to the needs of its clients and design a security model that provides them with the optimum security solutions operationally, commercially and with strategic intent.

Hello

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Optimal employee conditions ensure that people can develop themselves personally and professionally. Our comprehensive research concluded that VSG provides an outstanding employment environment, and offers a wide range of creative initiatives, from secondary benefits and working conditions, to performance-management programmes that are well thought out, and truly aligned with the culture of their company.”

Eleanor Nickerson, Director of UK Operations for the Top Employers Institute 2015

What’s important to you?

Doing the right thing for our clients is the cornerstone of our family values.

That’s why we ask our clients on an on-going basis what’s important to them — and why. Our top ten values, listed below, help paint the family portrait and articulate our core DNA. We will continue to ask our clients what’s important to them and welcome any suggestions of what we can do to help improve services.

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GREAT SECURITY

There are lots of reasons why you should work

with us, but the key ones, in our view, are quality,

resilience and value: three vital elements

that will underpin any solution built to meet your specific needs.

GEOGRAPHICAL SPREAD

A national footprint providing a resilient

service delivery model that is centrally controlled to drive best practice and consistent

standards.

GREAT PEOPLE

Our passionate and dedicated workforce will guarantee you a better customer experience.

UNDERSTANDING YOU

We listen, understand and check that we

have all the information needed before making

any recommendations or suggestions.

GREAT SERVICE

Quality at the start of the contract and the

reassurance that it will continue throughout the relationship. Delivering a best-in-class service, while understanding the balance between

risk and threat, and the need to provide excellent

customer service..

HEALTH & WELLBEING

Our strategy to promote health and wellbeing

provides people with the information needed to

help them live healthier lives.

GREAT PRICE

A fair price for the best possible services, agreed

in an open, honest and transparent environment.

HOLISTIC VIEWWe will ensure that

your people and assets are protected by a safe and secure

environment at all times, using a combination of

manpower, systems and processes

LONDON PRESENCEA London based

management team who undertstand the unique

risks and challenges of London, and deliver

subject matter expertise to our customers

DOING THE RIGHT THINGWe have a flexible

business model that delivers tailored solutions

responding to your needs.

Over the last decade, VSG has established itself as one of the UK`s leading integrated security solutions providers. Through our best-in-class security products, we adopt a holistic approach to meet our clients’ specific requirements. We deliver a world-class professional service through a team of dedicated sales, service and maintenance staff, and with the additional support of an effective 24/7/365 support function based at our head office.

When it comes to assessing your requirements, VSG is a completely ‘open protocol’ company: we are not associated with any one specific manufacturer or product set, so can strategically look at each client’s precise needs and deliver bespoke solutions based on the end user’s criteria.

Our systems team keeps its finger on the market pulse, evaluating new technology and ensuring our clients are first to market with the latest security trends, and have the most cost-effective security solutions available to them.

Due to our approach we have become the supplier of choice for a number of major blue-chip clients within the finance, manufacturing, distribution, retail, commercial, government, education, healthcare and leisure industries – where our consultation and design services have been widely utilised and recognised.

VSG Systems holds the highest accreditations within the security industry, therefore clients are safe in the knowledge that they are dealing with a company who has impeccable standards and a consistent delivery model across the UK.

By showing true innovation, a commitment to quality and prioritising our client`s needs VSG Systems are committed to deliver exactly what is required on time, every time and on budget.

Some clients we work with in the retail sector

Systems

738,000 Callout visits in the last 12 months across the UK and Ireland

VSG Systems hold`s the highest accreditations within the security

industry

Alarm response handling within 180 secs by our high quality 24/7/365

support

Retailers are facing some of the most competitive and challenging market conditions in history. Demonstrating a high level of value against the cost of security and profit protection solutions has, therefore, become even more critical.

VSG works with some of the best known names on the high street. Our services are designed to create a safe, secure and inviting shopping environment, while supporting profit-protection strategies and delivering return on investment. Our solutions include specialised retail guarding, store detectives, innovative customer service and employee engagement training programmes, reporting solutions and crime centre analysis and intelligence.

As winners of ‘Best Collaborative Partnership’ at the prestigious Retail Fraud Awards 2015, we work closely with our clients to develop solutions that add maximum value for their businesses. VSG is at the forefront of driving the change from traditional, transactional manned guarding to a more intelligent, data-led and risk-based resourcing model.

Using the very latest next-generation reporting applications, we log incidents in a highly effective way to build the crime intelligence picture at a local, regional and national level. Our crime centre will analyse all available data in real time, and push notifications to existing security teams to help better protect your business. This approach, in conjunction with a flexible mobile deployment model, enables us to reduce overall cost, assist in shrink reduction and drive a greater return from investment in people.

Some clients we work with in the retail sector

Retail

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Next Generation Reporting Solutions through VSG Cortex

Optimised utilisation of profit protection solutions

Understanding your brand, culture and critical business issues to ensure the

best customer experience

As the UK’s leading provider of supply chain security solutions, we have established long-term partnerships with the world’s leading logistics integrators and globally recognised retail brands. Understanding the challenges our clients in this sector face, we have developed a high level of expertise to support efficient and secure logistics operations, ensuring your brand is protected, and your people are safe at all times.

As your market becomes increasingly competitive, and labour costs continue to rise, VSG can help your organisation invest in more effective site security, focus on profit protection, drive return on investment and reduce the overall cost of supply.

We understand that a successful partnership with a security provider in these environments is highly critical. Our role is becoming more diverse, and we will be challenged to add far greater value than simply providing staff for traditional gatehouse operations.

Our service includes a holistic 90-day review of all site operations, the aim being to recommend and implement the best operating model for your needs. This enables us to combine people, technology and process, and thereby deliver your aims and objectives in the most effective and secure way possible, while delivering efficiency and cost savings, and futureproofing your services against soaring labour costs.

Some clients we work with in the supply chain & distribution sector:

Supply Chain & Distribution

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UK’s leading supplier of logistics security

Integrated solutions can drive year on year savings through your supply chain

Mobile profit protection teams support periods of high demand

VSG works with some of the UK’s most recognisable brands, in high-profile and complex corporate environments. These include both large corporate headquarters and networks of widely dispersed branches and satellite offices, as well as data centres and customer-facing areas. The clients we work with include household names from the world of banking and financial services, renowned telecommunications and technology companies, central government institutions and other well-known organisations.

We create bespoke security solutions aligned to the corporate culture, vision and objectives of each individual client. Our holistic approach means we make best use of manpower and technology to protect people, property and assets, while optimising resource and return on investment. We are supported by subject matter experts in counterterrorism and intelligence, and enhance the staff, customer and visitor experience through world-class customer service from our security teams.

Working as a true service partner, we design and build solutions that include manned guarding, reception, front of house and concierge services. The global control rooms, intelligence hubs, outsourced and insourced monitoring and dedicated client portals we design and deliver enable accurate and timely information reporting and communication.

We recruit, train and continuously develop people of the highest calibre, providing them with knowledge and empowering them to protect and represent our clients. Our staff are trained to the highest standards through a blended learning solution that addresses the particular challenges, environments and threats our corporate clients are faced with.

Some clients we work with in the corporate sector

Corporate

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14,000 sites monitored across the UK & Ireland

Over 35,000 monthly visitors managed

Solutions are tailored so that each client’s needs are met.

Living and working in London means enjoying everything that one of the world’s best cities has to offer. London is a city that continues to attract investment, prestigious events and visitors. With this, however, comes a level of exposure and profile that makes it an attractive target for crime and terrorism, especially in crowded places.

Businesses operating in London need to be confident that their security solution can meet any threat, be it opportunist crime, a lone actor attack or a major terrorist incident. Staff need to be able to get to work, operate and return home safely: something a cohesive and comprehensive security plan is vital in providing.

VSG is a resilient, established provider in London, with a team led by industry experts who are passionate about providing intelligent solutions. Our holistic approach means we make best use of manpower, technology and innovation, to deliver futureproof solutions that are underpinned by exceptional customer service.

In London, we deliver an industry-leading counterterrorism training and advice service, led by Ian Mansfield MBE (former City of London Police Counter Terrorism Advisor). This service is supported by our Intelligent Multi Agency Collaboration (iMAC) methodology and our extensive networking within key London security forums, to ensure our customers always have the latest information about the threat, and know how to respond effectively. We can also deliver training such as Project Griffin, which ensures both your staff and our staff are fully prepared, and extends our solution beyond your premises and into the wider community.

Some clients we work with in London include:

London

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2225 core staff in london

Dedicated counter terrorism expert including Project Griffin accreditation

Significant scale and resilience in London, with a £50m portfolio

VSG has provided security services to retail malls since 2001 and its first contract with Castle Quay Shopping Centre in Banbury, Oxfordshire. We have since grown extensively in this sector, to deliver security services to over 125 shopping centres across the UK. Representing 34% of VSG’s revenues, it is our largest single sector. We provide security services to 38% of the top 40 shopping centres in the UK.

The retail mall industry has changed significantly since 2001, with digital technology changing the buying process across retail as a whole, and click-and-collect poised to reinvigorate the high street experience.

Competition within the retail mall industry is fierce, and developments built just 15 years ago need to be refreshed and aligned with more modern complexes, to meet the increasingly high standards of shoppers and retailers alike. Customers expect great venues that are safe and clean, and whose ambiance reflects the retailers inside them. Retail malls have to deliver ‘experiences’, to drive sales and increase dwell time inside them. Our Security teams play a key role in creating an environment that is not only safe and secure but also drives customer service excellence, contributing to each customer’s journey positively.

Sizeable investments are needed to create retail destinations, and rental rates and service charges are constantly under scrutiny. Retailers demand great services, and investors need to ensure that services such as security offer great value to centre tenants. VSG has raised the perceived value of security through training aids, toolbox talks and profit protection initiatives, to support tenants’ operations and ultimately drive footfall and dwell time.

Nowadays, retail malls must offer food and entertainment to help develop a thriving evening economy (as well as boost car park use). Customers expect great food from leading culinary brand names, as well as all the latest movies. While events become an everyday part of a mall’s operations - creating great theatre and attracting significant visitor numbers - they also bring with them new crowd control and life safety challenges.

To conclude, being a great retail mall operator today does not guarantee you the number one starting position in tomorrow’s competition. Innovation and the creation of value are vital if the digital revolution in shopping is to have a positive impact on the success of retail malls. Staying ahead of the game requires investment, courage and collaborative partnerships, to create creating new environments in which great shopping experiences – online and offline - can flourish.

Some clients we work with in London include:

Shopping Centres

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Constant dialogue between customer and supplier ensures VSG

stay on their toes and their customers remain happy

VSG provides best-in-class service delivery to our clients

VSG Soft Services provides both security and cleaning

in the shopping centre environments

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Since 2012, VSG has been AON’s sole provider of security services, providing manned guarding, mobile and keyholding solutions to their UK portfolio, including their estate in Devonshire Square.

Within the AON Centre, our team manages the UK and EMEA Control and Command Centre, which services all premises alarms, along with pass production and escalation and incident management.

A SEAMLESS TRANSITION

Working closely with the corporate security team, VSG successfully managed a significant change management programme for AON, as they moved their main estate from Devonshire Square to The AON Centre (122 Leadenhall Street) in June 2015.

Providing a seamless transition, VSG worked closely with the AON team to design the security concept, which involved outlining expectations, site operating procedures, risk assessments, building processes and the level of customer service required within such an iconic building in the heart of the City of London.

Factors underpinning this successful transition included the calibre of the management and security team. Robust development programmes and assessment centres were used to raise the skillsets of the existing team members, while recruitment campaigns were launched to find new team members, including people for concierge roles.

The newly formed team took over the building in May 2015 and during transition provided AON colleagues with new access control passes and supported them with various aspects (such as passes, control and lifts, including a highly automated lift system) as they learnt to use the building.

EXTENSION OF A SUCCESSFUL PARTNERSHIP

VSG has just been awarded a two-year extension demonstrating the continued partnership between the two organisations. Recent innovations include live scenario testing for the Control and Command Centre, including for hostile reconnaissance and unexploded ordnance, as well as working with the City of London Police on a firearms exercise.

AON Case Study

Roberta Sasnauskaite - AON - VSG, receiving BSIA Special Commendation for

Service to the Customer Award 2016

VSG began working with B&Q in 2005 to supply security officers across their stores, distribution centres and head office. This successful partnership has evolved over time, with VSG having now become an integral strategic partner for B&Q in organised crime prevention, detection, investigation and recovery.

Success through great people and teamwork

The success of the partnership is down to the people employed to lead and work on the account. They take time to listen, understand their needs and support their business objectives.

The Crime Centre, which is based in VSG HQ, is a great example of how the partnership has evolved. The Centre acts as a crime intelligence hub for the UK and is delivered by a team of specialists.

The team has achieved exceptional results in terms of convictions and tangible return on investment, and won two prestigious awards at 2015’s Retail Fraud event.

Driving communication and reporting with an innovative app

The pioneering approach continues into 2016 with the launch of the B&Q app. This software solution will enable teams to capture data at source and provide quick communication in and out of the Crime Centre. The data will provide an intelligent approach to reporting and the deployment of staff, ultimately increasing return on investment to B&Q.

Throughout the lifetime of our partnership, VSG have proven to be a consistently reliable, highly responsive and innovative supplier who has seamlessly integrated with our own team. The VSG brand and culture has been a good fit for our own business brand and values, and they have become synonymous with quality.”

Andy Bignell, National Asset Protection Manager, B&Q

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B&Q Case Study

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Creating a safe and secure environment in an iconic property development

As Canary Wharf continues to grow and develop, the resident population increases and with it the area’s night-time economy. VSG’s presence to create a safe and secure environment is a key contributor to the success and reputation of Canary Wharf.

Selecting, recruiting and developing the very best people

The key requirement of the contract is to recruit and retain high-performing personnel who reflect the very high standards of performance required to work within the development. The contract also requires VSG to provide immediate cover to the in-house security team employed by CWML. This demanding contract is managed by our dedicated account team, focussed on finding, selecting, training and developing great security personnel

After our first year contracted to CWML, we had over 120 dedicated security personnel working on the contract, while performance against our very stringent SLA had exceeded the expectations of the client. In our first year of service, we were also awarded the New Cross rail development, requiring an additional 28 dedicated staff for this new retail environment.

Successfully retaining existing business and winning new business

In March 2015, Canary Wharf tendered both their manned guarding security contracts. VSG not only retained its existing business but was also awarded the second contract. This led us to increase the size of our security team to 230 people. This second part of the contract saw us providing security personnel into key multi tenanted buildings across the Wharf.

Underpinning our success has been the ability to search for and recruit security personnel who are capable of passing the stringent assessments of the client. We have achieved this through proactive partnerships with local recruitment agencies, a great onboarding programme and a solid career development platform for all staff engaged with the contract.

Extension of a successful partnership

VSG has just been awarded a two-year extension demonstrating the continued partnership between the two organisations.

Canary Wharf Management Case Study

Canary Wharf is one of the most iconic property developments in the world, with over 97 acres of prime office and retail development. Hosting over 120,000 daily workers, it truly is a ‘city within a city’.

Security is a major priority for Canary Wharf Management Ltd (CWML). In 2014, VSG was one of two key contractors appointed to provide manned guarding services to the retail estate and the main tower at One Canada Square.

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Background

Following VSG’s establishment in 2000, Jones Lang LaSalle (JLL) was our very first client when we were awarded a single site in Banbury. Over the years, through both organic growth and competitive tender processes, our business with JLL has grown to more than £12m per annum in revenues.

A long-term strategic partnership

Our greatest achievement in the last five years was when we secured three UK regions for JLL for the provision of security services in early 2014, a contract with an annual value of £35m and the largest single contract ever won by our business. This included the much sought-after London Region, worth over £18m in its own right. The award sees VSG as JLL’s primary supplier with the lion’s share of the business. As a result, our dedicated client function acts as Gold Command for incidents, and our programmes and initiatives have been rolled out to all other suppliers.

This contract is a true achievement not simply because of the size and prestige of the contract, but because it exemplifies what we consider to be our best-in-class services. Moreover, it represents the culmination of a genuine, long-term strategic partnership that enabled us to truly understand the needs and objectives of our client, and create game-changing solutions that fully meet their long-term goals and vision.

Service, Sustainability, Excellence and Advantage

In 2014, JLL commenced a tender process to appoint suppliers to seven UK regions, which were constructed differently to the previous regional layout, effectively meaning that both VSG and other suppliers’ existing business was all at risk. The aim of the process was to appoint providers who could deliver JLL’s ‘SSEA’ agenda (Service, Sustainability, Excellence and Advantage), which was designed to generate real change and improvement of services. VSG was the only provider successful in qualifying as a final bidder on all seven regions.

Our winning solution

Aside from the length and strength of relationship, our success was largely due to our creation of a branded programme of initiatives and services specifically tailored to meet the key aims of the SSEA agenda. Branded ‘Securing’, they were designed by us to meet and exceed JLL’s specified requirements, vision and objectives.

JLL Case Study

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Our relationship developed further in 2014, with VSG awarded the contract for the complete estate, which added another six shopping centres to the portfolio, and a further shopping centre in April 2016.

The team consists of around 500 officers/managers, who are trained to the highest level. They are dedicated and passionate about the service they deliver and consistently go the extra mile to engage with and assist members of the public.

Working together and building a strategic roadmap

We engaged with Hammerson at a national level to build a strategic roadmap for the next three years. Through a variety of VSG-led workshops, meetings and surveys, we worked together to establish partnership expectations for the coming years, and devise plans to meet those expectations. This culminated in a pictorial representation of a roadmap supported by a comprehensive business plan. The business plan detailed seven workstreams, with VSG drawing up an action plan with agreed timescales and responsibilities.

Adopting a holistic approach to safety in a collaborative partnership

Managers assume responsibility for delivering training (Stay Safe, counterterrorism advice, evacuation plans, table-top scenario planning) to a broad range of stakeholders (retailers, cleaning staff, centre management). Communication links are actively forged at centres, with briefings attended by people from both VSG and Hammerson. Firm efforts are made to enhance the skill base of all security staff in the light of the current counterterrorism threat: to this end, behavioural detection training is being introduced across all centres, driven by VSG.

Proactive measures help build strong collaborative partnerships with the local police at each centre and develop a problem-solving approach to specific issues (e.g. youth disorder, anti-social behaviour and theft). VSG engages on a national scale to share good practice (BCSC/PAS) and develop innovative means of sharing intelligence with trusted partners.

Contract growth

The Hammerson contract is particularly dynamic and has grown considerably in the past 12 months. There are currently expansion plans underway at Cabot Circus, Victoria and Westquay, all of which include considerable growth in the security provision. VSG has developed an extensive training and mobilisation plan for growth sistes, to ensure seamless service delivery, linking in with Hammerson to ensure our recruitment processes are aligned and fit for purpose.

Driving quality service through a robust performance management process

VSG gathers a wide range of performance data to continuously improve the service it provides, identifying trends in performance, targeting areas for further development, and reporting regularly to the client locally and nationally. This effective performance management process drives service delivery across the portfolio and drives healthy competition between the centres. VSG actively engages in the sharing and reporting of good practice (ROAR) and delivers a comprehensive reward and recognition programme (internally and externally) that boosts quality, consistency, continuity and staff retention across the contract.

Hammerson Case Study

VSG began its relationship with Hammerson in November 2011 when awarded the contract for security, customer service and shop mobility at Silverburn, Glasgow and Centrale, Croydon.

Within the first 12 months of its mandate, VSG was implementing the ‘Best Operating Model’ at both locations through a complete restructuring of the teams. Thanks to this successful implementation, VSG was awarded a further contract by Hammerson – this time for Union Square, Aberdeen - in November 2012.

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HRG Hub

The HRG Hub provides a wide range of functions designed specifically to meet HRG’s needs, and allows a centralised approach to service delivery.

The key function of the Hub is to proactively communicate and manage operational risk, the achievement of which is outlined below:

Service Streams

• MI Reporting – Daily, Weekly and Monthly

• Trend Analysis

• Incident Escalation

• Data Input APIS – Internal HRG Platform

• Manned Guarding Contracted

• Manned Guarding Support – Emergency Deployment

• Security Systems – Engineering Maintenance and Installation Response

• Fire System on Test – Third Party

• Security Systems - Ordering Engineering Parts

• Security Systems - Engineering Quotes

• Security Systems CCTV – Booking and managing Covert requests

• Mobile Services – Booking and managing Keyholding / Response request

• Mobile Services – Booking Employee Accompaniment out of hours

• Mobile Services - Void Property Inspections

Logistics Synergies Project

Over a period of 2 years, VSG undertook a project to look at new ways to reduce risk and cost across 24 distribution centres whilst enhancing the security provision. The proposal was that VSG would reduce the manned guarding team at each Argos location and integrate the service with a technology solution that would include – Increased Perimeter Detection, Gatehouse Access/Egress Control, Fire Door Remote Monitoring with CCTV Verification (both site based and ARC controlled), Fire Alarm Remote Monitoring and Automated Stop & Search.

The end delivery to Argos was a £2.4m annual saving with an investment of £1.6m. The first year saving was £800,000 including systems investment.

Genetec

VSG are currently working alongside Genetec – the leading global provider of world class unified IP-based security solutions to deliver a comprehensive systems integration project across the network of Argos stores. CCTV, Access control and Intruder Alarm systems are integrated through a single security centre, allowing remote visibility and improved security process. The investment will allow greater control of the holistic security function, as well as reducing waste, admin time and cost across the profit protection function.

VSG have worked in partnership with HRG for over 10 years and have developed holistic security solutions across all service streams including retail stores, distribution centres and corporate office locations. Our services include specialised guarding, ARC support, Key holding, alarm response, and security systems installation and maintenance.

HRG Case Study

RETAIL

CRIME CENTRE

LOGISTICS

INTELLIGENCENACOSSGOLD

ARCGOLD

GUARDINGGOLD

EMSGOLD

VSG - Award Winning Security Services

VSG are proud to be the most successful company in our sector, receiving more industry awards than any of our competitors, every year for the past 5 years.

• RoSPA Gold Award 2016 - Approach to Occupational Health and Safety

• BSIA Chairman’s Award – 2015 (ZAP - Zero Assaults Project)

• Britain’s Top Employer – 5 Years running

• BSIA Awards 2016 – 8 out of 14 possible awards

• BSIA National Awards - 37 winners since 2011

• Retail Fraud Awards 2015 – Best Collaborative Solution (In partnership with B&Q)

• Retail Fraud Awards 2014 & 2015 – Best Newcomer awards 2 Years running

• PFM Awards 2015 – Partners in Expert Services (In partnership with John Lewis)

• Retail Week Technology Awards 2012 - Loss Prevention and Online Security Solution of the Year

Barry Dawson - Managing Director VSG, receiving BSIA Chairman’s Award for Contribution to Standards for the innovative training programme ZAP

Siobhan Meenan - B&Q Crime Desk - VSG, receiving BSIA Best Newcomer Award 2016

VSG National winners BSIA Awards 2016

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What we offer you

CLEANING SECURITY GUEST SERVICESBUSINESS SERVICES CATERING HOSPITALITY EVENTS VENDING MICROMARKETS

OUTDOOR SERVICES

Access to the UK’s leading catering and facility management brands all under one roof, each one unique in its core offering. This means you can make informed decisions on the services your business requires, and concentrate on what you do best.

Compass Group UK & Ireland is the parent company behind VSG, the company whose services you’re currently using. A FTSE 100 company, it employs over 60,000 people and works in over 10,000 client sites. Every day, it serves over three million people and produces over one million meals.

Compass Group works in multiple sectors and operates in a variety of locations. including workplaces, renowned retail chains, famous sports and leisure venues, schools, hospitals, oil rigs and remote locations. Through its forward-looking approach that embraces innovation, it is constantly coming up with new and exciting ways to deliver great food and support services to every one of its clients.

By using a Compass Group service, you benefit from the Group’s substantial buying power and leverage in partner services, products and consumables. You also have access to its carefully-selected suppliers, which are consistently safe, ethical, competitively priced and financially robust.

Parent CompanyCompass Group UK & Ireland

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For more information, please contact:

Steve CliftNational Sales Manager - VSG

Mobile: 07792 165025Email: steve.clift@VSG.co.uk