VoIP Experiences

Bellevue College, May 2012Brandon Comouche

What is “VoIP”

V oiceO ver I nternetP rotocol

Who I Am

• Graduated BC - 2009• Sno Falls Credit Union - 2006• Custom VoIP System - 2007

– 30 Phones– 4 Offices– 27 Employees

Topics

• Phone System Features• VoIP Considerations• Platform Options• Phone System Design Considerations• Customizations

VoIP Phone System Features

• Extensions• TDM/SIP/IAX Trunks• Remote Extensions• Voicemail• Fax Support• Voicemail to Email• IVR Menu System• Ring Groups• Call Queues• Conference Rooms

• Follow-Me• Time-Based Routing• Least-Cost Routing• Music On Hold• Paging and Intercom• User Web Panel• Admin Web Panel• Phone Provisioning• CDR Reports• And much more

VoIP Considerations

• TelCo Choices– Traditional Lines– Internet Carrier

• Data Lines• QOS• Redundancy• Convenience

Platform Options

• Conversion Costs• Open Source – Asterisk• Solutions

– ShoreTel, Cisco, Avaya, Nortel, etc.

• Endpoints

Phone System Considerations

• Client Specifications• Customer Service• Extension Numbers• DID Availability & Assignments• Menu Design• Hold Music and Duration• Redundancy

Customization

• Main Menu Script• Phone-in Radio• Auto-Dialing• Voting• Automation

Questions & Answers

Brandon Comouchehttp://BrandonComouche.com /articles