Virginia Pullar BSc. CHIMCoordinator Decision Support for the Niagara Health System and Chair of the Utilization Managers’ Network of Ontario (UMNO)

HIM Panel Presentation for 2014 CHIMA Conference

2014 CHIMA Conference

Aspire & Lead

Current Role Coordinator Decision Support• Patient Flow and Utilization• Quality & Patient Safety• Population Data• Patient Satisfaction• Patient Relation• Workplace Relation & Organizational

Development• Employee and Physician Engagement• HSMR and Sepsis• Environmental Services & Infection Control• Research and Academics, including I-EQUIP

Liaison (McMaster, Brock & NHS student projects)

“OTHER DUTIES AS ASIGNED!”

Chair, Utilization Managers’ Network of Ontario• Member of executive for past 7 years• www.umnoonline.com

2014 CHIMA Conference

Aspire & Lead

Career PathEducation• Bachelor of Science from Brock University in Biology and Psychology• Honours Diploma in Health Information Management, George Brown College• National Professional Certification with the Canadian College of Health Information• Quality Management in Healthcare Organizations course, McMaster University• Also continuing education with Niagara College (SQL), CIHI, OHA and SAS

Most recently finished a Business Healthcare Leadership certificate program offered jointly by the Goodman School of Business, McMaster University and the DeGroote School of Medicine.

Employment• Niagara Health System• St. Joseph’s Healthcare in Hamilton• Hamilton Health Sciences• Sunnybrook and Women’s College• ICES

UMNO member for 12 years (started attending in College)

Great networking opportunities and learned through other hospitals’

experiences & real examples…and made a lot of friends along the way!

2014 CHIMA Conference

Aspire & Lead

Growth & OpportunitiesPatient Relations & Patient Experience

Quality, Patient Safety and Risk Management

Workplace Relations, Human Resources and Organizational Development

Common potential in these areas:• Large datasets across many years • Populated by decentralized staff across the organization (incident reporting)• Data quality and data management challenges• Survey data (patient satisfaction, employee and physician engagement)