The Advanced Psychology of Human Communication

Dr. Ashish Johri

Why Communication is important ?

What is the process of human Communication ?

Model for Human Communication

Transactional Model of Human Communication

Activity

Communication – Process v/s Behaviour

Behavioural Frames

Outcomes v/s problems

How v/s Why

Feedback v/s Failure

Possibilities v/s Necessities

Attitude of curiosity and fascination rather than assumptions

Conscious Mind

Subconscious Mind

Mind

The Four stages of Learning

1. Unconscious Incompetence

2.Conscious Incompetence

3. Conscious Competence

4. Unconscious Competence

NLP

Outcome

Rapport

Sensory Acuity

Behavioural Flexibility

Benefits of NLP

Improving Communication

Changing thinking, attitudes, behaviours and beliefs

Replicating excellence

The three main filters

Deletion

Distortion

Generalization

Using these three filters

Simply knowing that these filters exist helps us in becoming more self aware

When communicating , being aware that we delete, distort and generalize helps us communicate more effectively

The Map is not the Territory

Thank You