Centre for Professional Development

EFFECTIVE NEGOTIATION SKILLS USING NLP October 31 - November 1, 2012 | 9.00am - 5.00pm | Concorde Hotel Shah Alam

CONTENTS ♦ Nego�a�on Skills Basics

♦ Prac�cal Nego�a�on Framework

♦ Handling Rela�onship Issues in Nego�a�ons

♦ Maximising Outcomes of Nego�a�ons Using NLP

♦ Nego�a�on Paradigm

♦ Tac�cs for Handling Difficult Nego�ators

♦ The Power of Prepara�on

♦ The Art of Nego�a�ng

♦ Nego�a�on Ac�on Plan

FMM Institute, Selangor Branch

INTRODUCTION This programme provides par�cipants with a prac�cal nego�a�on framework that could be used to develop meaningful and long-las�ng rela�onships with business partners, suppliers, distributors, buyers, customers and subordinates. In addi�on, the par�cipants will also learn powerful strategies that could be used to build rapport with all prospec�ve clients using the concepts of NLP (Neuro Linguis�c Programming).

OBJECTIVES ♦ understand the cri�cal issues that influence the outcome of

a nego�a�on process ♦ master effec�ve nego�a�on skills and maximise value in

their nego�a�ons ♦ nego�ate with confidence and develop greater nego�a�on

consciousness ♦ apply the proven nego�a�on concepts/theories in the real

world ♦ develop an effec�ve nego�a�on strategy that is flexible and

WHO SHOULD ATTEND Sales, Purchasing and Marke�ng professionals who need to enhance their nego�a�on skills.

ADMINISTRATIVE DETAILS Dates : October 31 - November 1, 2012 Time : 9.00 am – 5.00 pm Venue : Concorde Hotel Shah Alam 3, Jalan Tengku Ampuan Zabedah C9/C 40100 Shah Alam, Selangor Darul Ehsan

Fees : FMM Members – RM1000 per par�cipant Non Members – RM1300 per par�cipant

(Fees include course materials, Cer�ficate of A� endance, lunch and refreshments)

FACILITATOR Mr S. Murugayah has over 26 years of varied experience in the corporate world and over 15 years in the training field. Having obtained his MBA from the University of East London, UK, he is an experienced and dynamic leadership and mo�va�onal trainer, consultant and speaker covering a wide spectrum of topics. He is a cer�fied NLP prac��oner, Hypnosis and Time LineTM Therapist as well as a NLP Coach. He is a member of the American Board of NLP prac��oners (ABNLP), American Board of Hypnotherapy (ABH), and the Time Line TherapyTM Associa�on (TLTA). He ac�vely uses all the concepts including NLP (Neuro Linguis�c Programming) and ALP (Accelerated Learning Principles) in training programmes that he conducts, to enhance the learning outcomes and effec�veness among the par�cipants. He holds an Advanced Diploma in Hypnosis and has completed the Neuro Seman�cs NLP programme which deals with Meta NLP structures obtaining his cer�fica�on as ISNS-NLP prac��oner. He is also a well-known and competent Speaker/Trainer and has conducted an extensive number of in-house programmes and public seminars in Malaysia for manufacturing and service organisa�ons.

Registra�on is on a first-come first-served basis. Cheques made in favour of the “FMM Ins�tute” should be forwarded one week before the commencement of the programme. Completed registra�on form, that is faxed, mailed or e-mailed to FMM Ins�tute, would be deemed as confirmed. All cancella�ons must be made in wri�ng. There will be no charge for cancella�on received 10 or more working days before the start of the programme. Cancella�on received 6 – 9 working days before the start of the programme is subject to a cancella�on fee of 50% of the course fees. Cancella�on received 5 working days and below before the start of the programme is subject to a cancella�on fee of 100% of the course fees. If the par�cipant fails to a� end the programme, the full course fees are payable. However, replacement can be accepted at no addi�onal cost. 10% group discount is applicable for registra�on of three (3) or more par�cipants from the same organisa�on and of the same billing source. The FMM Ins�tute reserves the right to change the facilitator, reschedule or cancel the programme and all efforts will be taken to inform par�cipants of the changes.

For further enquiries, please contact: Cik Nazihah / Pn. Hafifah

FMM Institute, Selangor Branch Tel: 03-55692950 Fax: 03-55694346

Email: hafifah@fmm.org.my Visit us at: www.fmm.edu.my / www.fmm.org.my

SBL Scheme

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The Manager Please tick (ü) accordingly: FMM Institute, Selangor Branch PSMB Scheme: o SBL o Non Contributor Tel: 03-55692950 Required vegetarian meal: o Yes o No Fax: 03-55694346 Email: fmmselangor@fmm.org.my Dear Sir/Madam, Please register the following participant(s) for the above programme. (To be completed in BLOCK LETTERS) 1. Name Designation E-mail ____________________________________________________________________________________________________________

Nationality IC No. ____________________________________________________________________________________________________________

2. Name Designation E-mail ____________________________________________________________________________________________________________

Nationality IC No. ____________________________________________________________________________________________________________

3. Name Designation E-mail ____________________________________________________________________________________________________________

Nationality IC No. ____________________________________________________________________________________________________________ (If space is insufficient, please attach a separate list) Enclosed cheque/bank draft No. ____________________________________ for RM ________________________________ being payment for _________________ participant(s) made in favour of the “FMM Institute”. Submitted by: Name:_____________________________________________________________________________________________________ Designation: ___________________________________E-mail: _____________________________________________________ Company: _________________________________________________________________________________________________ Address:___________________________________________________________________________________________________ ____________________________________________________________________________________________________________ Tel No.: ______________________________ Fax No.: ________________________ Date: _______________________________ FMM Membership No.: ______________ My Corporate Identity No.: _____________________________________________

REGISTRATION FORM

EFFECTIVE NEGOTIATION SKILLS USING NLP

October 31 - November 1, 2012 (Wednesday - Thursday) Concorde Hotel Shah Alam