Use rs Manual - Grande Communications · product. Th e m ost com m only use d are Spybot, Ad-Aw are , Pe st Patrol, and SpyKille r to nam e a fe w . Spyw are Monitor As part of your

© 2007 Se curityCove rage Inc. | Se cure IT M anual | Re vision 2.0

Use rs M anual

w w w .se curitycove rage .com

(click h e re )

http://www.securitycoverage.com/

Conte nts

Se cure IT Se rvice M anual | © 2007 Se curityCove rage Inc.

1 Introduction4 Installation5 Re m ote Install7 M anual Install14 M anage m e nt Console18 Custom Se ttings33 Re m ote Support34 O nline Re ports40 Uninstallation41 FA Q42 Support Info

Click a topic to jum p to it's page

Page 1

Se cure IT Se rvice M anual | © 2007 Se curityCove rage Inc.click to re turn to TO C

IntroductionW h o is Se curityCove rage ? Se curityCove rage is a m anage d se curity se rvice provide r base d in Ce dar Rapids, Iow a offe ring a ce ntrally m anage d and fully autom ate d se curity se rvice to custom e rs in th e h om e , h om e office , and sm all busine ss m ark e ts.

W h y A re W e Im portant? By h aving th e Se cure IT Plus Se rvice in place , you are going to:

. Expe rie nce m inim al issue s or dow ntim e w ith virus and Inte rne t re late d attack s . Enjoy optim al com pute r pe rform ance and availability . Low e r th e am ount of tim e and m one y you spe nd on com pute r se curity . Be able to re st assure d th at all of your com pute r se curity ne e ds are addre sse d

W h at’s Include d?

A ntivirus Softw are

W ith in th e Se cure IT Plus Se rvice is a com ple te A ntivirus clie nt. W e partne re d w ith Sym ante c to provide you w ith th e h igh ly acclaim e d Sym ante c A ntivirus Corporate Edition clie nt.

Sym ante c A ntiVirus™ provide s w orld class prote ction— autom atically re m oving viruse s, w orm s, and Trojan h orse s from your com pute r, de live ring tim e ly update s, and de fe nding you against k now n and e m e rging th re ats. Sym ante c A ntiVirus also de te cts ce rtain non-virus th re ats, such as spyw are , adw are , and a varie ty of h ack e r de vice s.

Be cause Sym ante c is include d as part of th e Se cure IT Plus Se rvice , any anti-virus softw are th at you curre ntly h ave on your com pute r w ill ne e d to be uninstalle d be fore atte m pting to install th is product. Th is also m e ans th at you w ill no longe r ne e d to w orry about k e e ping your antivirus subscriptions up to date . Som e e xam ple s of softw are th at you m ay h ave are Norton A ntivirus, M cafe e , A VG 32, e tc. To uninstall th is softw are , go into th e Control Pane l and click A dd/Re m ove Program s. Find th e softw are in th e list, h igh ligh t it and click A dd/Re m ove .

Page 2


Spyw are D e te ction Program

Provide d w ith in your Se cure IT Plus Se rvice is a built-in spyw are re m oval program . Th is function utilize s th e m ark e t le ading product, Spybot Se arch & D e stroy. If you alre ady h ave a spyw are pre ve ntion program on your com pute r, it can be uninstalle d be fore installing th is product. Th e m ost com m only use d are Spybot, A d-A w are , Pe st Patrol, and SpyK ille r to nam e a fe w .

Spyw are M onitor

A s part of your Se cure IT Plus Se rvice , you are also provide d w ith an active Spyw are M onitor. Th is program w as spe cifically de signe d to run “re al tim e ” in th e back ground on your com pute r. Th is fe ature w ill pre ve nt m alicious softw are from running and be ing installe d on your com pute r. Th is w ould include spyw are , adw are , and e ve n som e Trojan h orse s and viruse s as w e ll. Th is is additional prote ction to e nsure th at your m ach ine stays fre e from th e Inte rne t th re ats th at are out th e re .

Fire w all

W h e n th e inte rne t w as first de signe d th e m ain purpose w as to e asily conne ct m any m ach ine s so th e y could sh are inform ation, se curity w as not th e initial conce rn naturally. Spe e d, function and e ase of use w e re th e first conce rns. Now it is global and is m aturing, se curity is a conce rn.

Protocols are th e se q ue nce of signals com pute rs use to com m unicate , in h um an te rm s th is could be com pare d to a protocol you w ould se e in diffe re nt culture s for e xam ple tak e a h andsh ak e or conve rsation. A pe rson w ill gre e t som e one , m ay offe r th e ir h and or bow and say h e llo, th e oth e r m ay do th e sam e , th is is a frie ndly e stablish e d conne ction. But h um ans h ave pe rce ptions and judgm e nt. A com pute r doe sn’t h ave th e se . A com pute r w ith out a fire w all m ay re ach out it's h and and com e back w ith a virus unk now ingly, not all com pute r protocols are se cure .

Unlik e a te le vision w h ich m igh t h ave h undre ds of ch anne ls, com pute rs h ave ove r sixty five th ousand and th e y don’t just re ce ive a signal, th e y se nd and re ce ive data and instructions. Th e se ch anne ls are calle d ports and th e re are viruse s th at use th e se ports in various w ays, com ing in one and out anoth e r to try to infe ct th e com pute r.

W ith our fire w all a filte r m onitors th e program s and ch anne ls of com m unication and block s any unw ante d com m unications autom atically in th e back ground. Just lik e th e re st of our se rvice s you can vie w a re port of th e fire w all logs and custom ize it as ne e de d, if you’re not sure h ow to configure it w e h ave te ch nicians th at can provide re m ote assistance .

Page 3


Pare ntal Controls

Th is se rvice allow s you to block or filte r inte rne t acce ss according to de fine d sch e dule s, cate gorie s, or base d on applications. Th is is ve ry use ful at w ork or at h om e to lim it h ow m uch tim e or w h at tim e s inte rne t acce ss is allow e d, turn off ch at or file dow nloading as w e ll as lim it conte nt by cate gorie s.

Pop-up Block e r Softw are

Th e Se cure IT Plus Se rvice also h as a built in Pop-up Block e r de signe d to w ork e xclusive ly w ith Inte rne t Explore r to stop th ose annoy ing pop-ups re ce ive d w h e n “surfing” on th e Inte rne t. A ny curre nt pop-up block ing softw are can be uninstalle d be fore installing th is product.

D isk M ainte nance Tool

W ith in th e Se cure IT Plus Se rvice you also re ce ive Exe cutive Softw are ’s D isk e e pe r Profe ssional clie nt. Th e D isk e e pe r clie nt is im ple m e nte d to autom atically re duce h ard drive fragm e ntation and optim ize th e e fficie ncy of your com pute r.

For a sim ple e xplanation of fragm e ntation, th ink about w h e n you save a file to th e h ard drive . Th e re ason you ne e d th is fe ature is be cause a com pute r typically w rite s data to your h ard disk in se q ue nce , late r if a file is e dite d, th e ch ange s are save d at th e e nd of th e disk and link e d to th e original. Be cause of th is you e nd up w ith m any pie ce s of a file spre ad around th e drive inste ad of h aving th e file in one place . D isk e e pe r colle cts th e pie ce s and organize s th e m so th e y are not in fragm e nts th is spe e ds up your com pute r, cre ate s m ore fre e space and m ak e s it re siliant to data corruption.

A utom ate d W indow s Update s

W ith th e Se cure IT Plus Se rvice , you also re ce ive autom atic, be h ind th e sce ne s update s of all critical M icrosoft update s th at are te ste d prior to de ploym e nt. If M icrosoft re le ase s a critical se curity patch for any re ason, it w ill be te ste d and autom atically applie d to your com pute r once it is approve d.

R e m ote Support Se cure IT Se rvice s include s our se cure re m ote support clie nt th at allow s you to contact our te ch nicians via ch at and re m ote de sk top sh aring for h assle fre e assistance .

Page 4


You can install our softw are from a CD if you h ave dial-up, and from a dow nload if you h ave cable /dsl. You sh ould re ce ive one or th e oth e r from your provide r.

For h igh -spe e d online installation you w ill re ce ive an e m ail w ith th e dow nload link and lice nse k e y , you w ill click on a link in th e e m ail th at look s sim ilar to th e one sh ow n h e re .

Installation

A w indow w ill appe ar th at te lls you h ow long th e dow nload w ill tak e to com ple te as w e ll as h ow fast inform ation is be ing dow nloade d. Th e dow nloade r h as re sum e capabilitie s built into it so if for som e re ason you lose your inte rne t conne ction, you w ill se e a m e ssage box th at com e s up and te lls you to conne ct to th e inte rne t again. O nce inte rne t conne ction is re e stablish e d, th e dow nloade r w ill continue w h e re it le ft off. If you w ould lik e a te ch nician to pe rform th e installation for you, proce e d be low . If you w ould lik e to install th e se rvice yourse lf, ple ase proce e d to th e se ction “D o It Yourse lf”.

Page 5


Installation of our softw are is q uick and e asy w ith our Re m ote Support, th is allow s us to conne ct dire ctly to your scre e n. It is lik e h aving a te ch nician at your com pute r m oving th e m ouse and doing th e typing for you.

W h e n you put your CD in or run th e online dow nload, you w ill se e a scre e n th at look s lik e th e follow ing:

Ensure you are conne cte d to th e Inte rne t and th e n click on Supporte d Re m ote Installation to se e th e follow ing w indow :

If you are unaw are of any fe e th at m ay be ch arge d for tak ing advantage of th e R e m ote Support Installation fe ature and h aving a te ch nical spe cialist assist you w ith th e installation of th e se rvice , ple ase contact your se rvice provide r. If you are O K be ing ch arge d th is fe e , click “Continue ” to proce e d. If you w ould rath e r do th e installation yourse lf, click on “Cance l” and you w ill be tak e n back th e m ain installation scre e n.

R e m ote Installation

Page 6


A t th is point, a te ch nician w ill h ave alre ady be e n notifie d th at you are aw aiting assistance . W ith in a m atte r of m om e nts, you w ill re ce ive a re sponse back from a te ch nical spe cialist ask ing h ow th e y can be of assistance .

H e re you can ch at back and forth w ith a te ch nical spe cialist to assist you in installing th e se rvice or to actually h ave th e te ch nician pe rform th e installation for you. If you are e xpe rie ncing proble m s in ge tting assistance , ple ase give us a call at 1-877-373-3320.

NO TE:O nce you e nte r th e code and click Conne ct, if you h ave a back ground im age se t on your de sk top it w ill turn blue , th is is norm al it spe e ds up th e conne ction and your back ground w ill re turn w h e n w e disconne ct. O nce you e nte r th e code give n by our te ch nicians w e can se e your scre e n and m ove your m ouse re m ote ly, h ow e ve r if you m ove your m ouse or type it w ill ove rride th e ir actions. If you e ve r ne e d to disconne ct click th e disconne ct button at any tim e .

Page 7


If you pre fe r to do it yourse lf, be low are ste p-by-ste p instructions, including scre e nsh ots. W h e n you put your CD in or run th e se cure it.e xe from th e online dow nload. Click M anual Use r Installation.

H e re a ch e ck w ill be m ade to e nsure th at your sy ste m m e e ts th e m inim um sy ste m re q uire m e nts ne e de d to run th e se rvice prope rly. Th e y are as follow s:

. Sy ste m M e m ory (9 6 M B for W indow s 9 8/M E & 128 M B for W indow s 2000/XP) . A dm inistrative R igh ts (O nly applie s to W indow s 2000 and XP. Use r h as to h ave

adm inistrative righ ts to install th e se rvice ) . W indow s Ve rsion (W indow s 9 8 SE, M E, 2000 or XP are th e supporte d ope rating sy ste m s) . A vailable H ard D isk Space (200 M B of fre e space re q uire d to install th e se rvice ) . Pre viously Installe d A ntivirus Softw are (W ill ch e ck for a m ultitude of anti-virus

softw are and w ill bring up a w indow te lling you to uninstall be fore proce e ding, if found.)

If your sy ste m doe s not m e e t th e m inim um re q uire m e nts ne e de d to install th e se rvice , it w ill display a box te lling you th e ne ce ssary action th at w ill ne e d to be tak e n be fore th e se rvice can be installe d.

O nce your sy ste m h as m e t all of th e m inim um sy ste m re q uire m e nts, click “Ne xt” to proce e d.

D o it Yourse lf

NO TE: Th is fe ature is not available for use rs w h o acq uire th e se rvice via online dow nload.

Page 8


O ption 1: A t th is point, if th e se tup de te cts th at any W indow s Update s ne e d to be installe d, you w ill se e a scre e n th at look s sim ilar to th e follow ing: (Th is inform ation box w ill vary de pe nding upon w h at ope rating sy ste m th e se rvice is installe d on.)

Be advise d th at th is is not a re q uire d ste p; h ow e ve r, it’s re com m e nde d th at dial-up use rs install th e update s due to th e am ount of tim e it w ould tak e th e m if th e y w ante d to m anually install update s from th e W indow s Update s site . Som e of th e se update s m ay re q uire th e com pute r to be re starte d to com ple te installation succe ssfully.

IM PO RTA NT:If you h ave oth e r Virus Scanning Softw are alre ady installe d on your Com pute r you w ill be give n a m e ssage th at you ne e d to uninstall it be fore continuing th e Installation of Se cure IT Plus Se rvice s. If you do not do th is, your Se cure IT Plus Se rvice m ay not run corre ctly. You can do th is by click ing “Continue ” w h ich w ill tak e you to A dd/Re m ove Program s. Th e n find your curre ntly installe d softw are in th e list (Norton A ntivirus, Tre nd M icro, A VG , M cA fe e , e tc.) and click Re m ove to uninstall it. W e can assist you if you h ave trouble re m oving th e se program s.

Page 9


O ption 2: If th e se tup doe s not de te ct th at any W indow s Update s ne e d to be installe d, you w ill autom atically ge t tak e n to th e Use r Lice nse A gre e m e nts.

Upon re ading th e Se rvice A gre e m e nt and agre e ing to th e te rm s, click I A cce pt th e agre e m e nt and click Ne xt.

Th is w ill bring you to a scre e n th at look s lik e th e follow ing. Upon re ading th e Th ird Party A gre e m e nt and agre e ing to th e te rm s, click I A cce pt th e agre e m e nt and click Ne xt.

Page 10


H e re you can re giste r th e se rvice via O nline Re gistration (re q uire s an Inte rne t conne ction) or you can Re giste r By Ph one . You w ill also notice th at th e re is a Re install button for use rs w h o h ave installe d th e se rvice once , re m ove d it for w h ate ve r re ason (proble m s w ith it, ne w com pute r, h ard drive crash e d, e tc.) and just w ant install th e se rvice again on th e ir com pute r.

O nline Re gistration

By click ing O nline Re gistration, you w ill se e a scre e n th at look s lik e th e follow ing:

Your lice nse k e y w ill autom atically be fille d in for if you use d th e dow nload link from your e m ail. In th e case s th at th e lice nse k e y doe s not sh ow up h e re , m anually type it in m ak ing sure to include all dash e s and m ak e sure th at it is type d in corre ctly. O nce th e k e y in input corre ctly, it w ill turn gre e n and gre y itse lf out. Now , fill in th e re st of th e fie lds and tak e note of your use rnam e and passw ord as you w ill use th is inform ation to obtain rollup statistics from our re porting sy ste m w h ich w e w ill de tail late r on. O nce you are sure you h ave type d all th e oth e r inform ation in corre ctly, click Ne xt w h e n th e form is com ple te d.

R e gistration

Page 11


Re giste r By Ph oneIf you do not or cannot h ave conne ction to th e Inte rne t at th e tim e of th e installation, you can click on Re giste r By Ph one . Ente r your lice nse k e y if it doe s not auto populate . O nce th e k e y in input corre ctly, it w ill turn gre e n.

Call th e toll fre e num be r liste d to com ple te your re gistration by ph one . Th e support pe rson w h o answ e rs w ill ask you for som e inform ation to cre ate an online re porting account w ith us, and th e n w ill ask you to re ad th e m your lice nse k e y and your re gistration code . O nce you re ad th e se tw o ite m s to th e support pe rson, th e y w ill give you a Uniq ue ID Code base d on th e inform ation you gave th e m . O nce you input th is code in th e appropriate box, it w ill also turn gre e n and th e n you w ill se e th at NEXT button w ill no longe r be graye d out and you w ill be able to click it. Click Ne xt to proce e d; and continue th e installation proce ss.

Re installationIf all you ne e d to do is re install th e se rvice , rath e r th e n going th rough th e w h ole re gistration proce ss again, you can just click on th e R e installation button. You w ill th e n se e a scre e n th at look s lik e th e follow ing:

If th e lice nse k e y is still pre se nt on th e sy ste m , th e lice nse k e y inform ation w ill alre ady be e nte re d in for you. If not, you w ill h ave to e nte r it m anually. O nce you h ave e nte re d your lice nse k e y corre ctly, click th e Ve rify button.

Th is w ill both turn your lice nse k e y gre e n and e nable th e Ne xt button so you can continue , or w ill give you th e follow ing m e ssage box:

If you re ce ive th is box, th e n your lice nse k e y h as not be e n se t for re install. A t th is point call your Inte rne t provide r or 1-877-373-3320 if you ne e d furth e r assistance .

O nce your lice nse k e y is e nte re d,

Page 12


ve rifie d and it turns gre e n, click Ne xt to continue . You w ill se e a scre e n th at look s lik e th e follow ing:

H e re you w ill se e th at th e se tup w ill start to pre pare th e sy ste m for installation of th e Se cure IT Se rvice s. Th e installation proce ss m ay tak e se ve ral m inute s, but once com ple te you w ill se e a scre e n th at look s lik e th e follow ing:

Upon click ing “Finish ”, your m ach ine w ill autom atically re boot itse lf and w h e n it com e s back up, th e initial cle anup of th e com pute r w ill be gin.

Page 13


Initial Cle anup

A fte r installation finish e s and your com pute r re starts you w ill ge t an option to run initial cle an-up or close . If you ch oose close Se cure IT w ill still run cle an-up at it's sch e dule d inte rvals.

Sum m ary Scre e nH e re w e w ill display such th ings as th e num be r of unne ce ssary startup ite m s re m ove d, th e num be r of spyw are issue s fixe d, th e num be r of virus update s applie d and th e num be r of te m porary file s de le te d from th e sy ste m .

O nce you h ave fully re ad th e above dialog box and w ritte n dow n our toll fre e custom e r se rvice num be r, click “Finish ”. If you e xpe rie nce any proble m s w ith your Se cure IT Se rvice s or h ave any q ue stions re garding th e se rvice , ple ase call th is toll fre e num be r and our te ch nical support group w ill prom ptly assist you.

NO TE: If you ch oose Initial Cle anup It is im portant to allow your com pute r to finish th is proce ss. Th is proce ss can tak e q uite a long tim e de pe nding upon your Inte rne t conne ction and th e h ardw are configuration of your com pute r. Ple ase be patie nt during th is proce ss.

Page 14


M anage m e nt Console

M anage m e nt ConsoleO nce you h ave succe ssfully installe d your Se cure IT Plus Se rvice , th e re are m any th ings th at can be configure d to suit your ne e ds. Th e se are done in th e M anage m e nt Console (se e picture ). To ge t to th e M anage m e nt Console you can righ t click on th e “padlock ” in your sy ste m tray or sim ply double click on th e icon on your de sk top.

Status & UpdateIn th is se ction you can Vie w Se cure IT Status or Update A ll Com pone nts. Le t’s go th rough a brie f de scription of e ach ite m :

Vie w Se cure IT Status

By click ing th is link , a ch e ck w ill be m ade to e nsure th at your Se cure IT Se rvice s are w ork ing prope rly and are com ple te ly up to date by com paring th e ve rsions on our se rve rs w ith th e ve rsions liste d on your m ach ine . In orde r for th is proce ss to h appe n corre ctly, you M UST be conne cte d to th e Inte rne t.

If an Inte rne t conne ction is not de te cte d and you use dial-up, w e w ill try and autom atically dial your de fault conne ction. If w e still can not ge t conne cte d to th e Inte rne t, you w ill se e an e rror in th e m anage m e nt console th at look s lik e th e follow ing:

If th e m ach ine is conne cte d to th e Inte rne t w h e n you click “Vie w Se cure IT Status” and e ve ryth ing is w ork ing and update d prope rly, you sh ould se e a scre e n lik e th e one be low :

Page 15


If th e re is a proble m w ith one of th e com pone nts not running corre ctly or if one of th e com pone nts is not com ple te ly up to date , you w ill se e a scre e n th at look s lik e th e follow ing:

For e xam ple , h e re you w ill se e th at th e Se cure IT Com pone nts are not fully running, th at th e anti-virus softw are is out of date , and th e pop-up block e r is not running. By click ing on e ach link , you w ould se e sim ilar w indow s lik e th e follow ing:

A s you can se e h e re , not only w ill it give you de tails th at th e se rvice is not fully running, passe d, h as an update m issing, or h as a critical issue , but it w ill also give you e xact de tails on w h at se rvice s/program s are not running and w h at th e ve rsions you sh ould h ave to be fully up to date .

Update A ll Com pone ntsBy click ing th is, Se cure IT Se rvice s w ill update all of your Se cure IT com pone nts and all th ird party com ppone nts including anti-virus and spyw are prote ction as w e ll. Upon click ing Update A ll Com pone nts, you w ill se e a scre e n th at look s lik e th e follow ing:

Se cure IT Se rvice s w ill update your spyw are de finition file s first, th e n it w ill update your virus de finition file s and th e n if th e re are any Se cure IT update s, it w ill tak e care of installing th e m as w e ll.

You m ay notice th e “padlock ” icon dow n in th e low e r righ t h and corne r flash ing be tw e e n diffe re nt icons during th e update proce ss. O e nce th e update proce dure is finish e d, th is scre e n w ill te ll you th at all update s finish e d succe ssfully.

Page 16


A ctionsIn th is se ction you can Run Se curity Scans or Run D isk M ainte nance . Le t’s go th rough a brie f de scription of e ach ite m :

Run Se curity Scans

Th is is w h e re th e scanning and m ainte nance activitie s tak e place . H e re your com pute r can be scanne d for viruse s and spyw are and your h ard drive de fragm e nte r as w e ll. By click ing on Run Se curity Scans, you w ill se e a w indow lik e th e follow ing:

H e re a full spyw are scan of your com pute r w ill be com ple te d and any proble m s th at are found or th re ats th at are de te cte d w ill autom atically be re m ove d/fixe d. D e pe nding on w h at ope rating sy ste m you are using, you w ill actually se e a w indow com e up on th e scre e n and pe rform th e scan or e lse e ve ryth ing w ill be m inim ize d at th e bottom of th e scre e n. O nce th e spyw are scan h as com ple te d, your com pute r’s h ard drive w ill be fully scanne d for viruse s. H ow e ve r, th e scan D O ES autom atically run at 5 A M e ve ry Sunday m orning. If your com pute r is turne d off during th at tim e it w ill run at ne xt startup. W h e n th e m ach ine runs a virus scan, you w ill se e a w indow th at look s lik e th e follow ing:

You m ay notice th e “padlock ” icon dow n in th e low e r righ t h and corne r flash ing be tw e e n diffe re nt icons during th e scanning proce ss. O nce both of th e se scans h ave com ple te d, your scre e n w ill te ll you th at all scans h ave com ple te d succe ssfully.

Page 17


Run D isk M ainte nance

Click ing on th is button w ill run th e D isk e e pe r softw are . You w ill notice a little icon in your sy ste m tray (low e r righ t h and corne r of th e scre e n.) th at look s lik e a h and h olding a disc. You w ill also se e a scre e n th at look s lik e th e follow ing:

It w ill run until it h as finish e d de fragm e nting your drive to its satisfaction. In addition, th e D isk e e pe r program is se t on a “sm art” sch e dule w h e re it w ill autom atically ch e ck to se e if th e m ach ine ne e ds to be de fragm e nte d on a daily basis.

If th e m ach ine doe s ne e d to be de fragm e nte d, th e program is sm art e nough to k now it sh ould only de fragm e nt th e m ach ine w h e n it is not in h e avy use . Th is w ill e nsure th at you do not e xpe rie nce pe rform ance issue s in using th e m ach ine w h ile th e program pe rform s its m ainte nance . O nce th e ope ration is com ple te , your scre e n w ill te ll you th at th e disk m ainte nance h as com ple te d succe ssfully.

Page 18


Se ttingsIn th is se ction you w ill be able to m odify Fire w all Se ttings, Pop-up Block e r Se ttings and Se t your Com pone nt Sch e dule as w e ll. Le t’s go th rough a brie f de scription of e ach ite m :

Fire w all Se ttings

G e ne ral Se ttings (M ain button)

O nce you h ave installe d th e fire w all and h ave re boote d your com pute r, righ t click on th e “padlock ” icon in th e low e r righ t h and corne r and ch oose “O pe n Se cure IT M anage m e nt Console .” O nce th e m anage m e nt console ope ns, you w ill notice th e re is a ne w se ction on th e le ft unde r “Se ttings” calle d “Fire w all Se ttings.” Click ing “Fire w all Se ttings” w ill ope n a scre e n th at look s lik e th e follow ing.

You w ill se e th at th e “Enable Fire w all” option is e nable d (ch e ck e d) and th e “H igh Se curity M ode – Block A ll” option is disable d (unch e ck e d). You w ill also se e th re e tabs on th is scre e n calle d M ain, Zone s, and Traffic M anage m e nt.

Custom Se ttings

Page 19


Zone s

Click ing on th e “Zone s” tab w ill ope n a scre e n th at look s lik e th e follow ing.

In th e box w h e re it state s “Fire w all Zone s,” you w ill h ave all IP addre sse s liste d for all ne tw ork adapte rs on th at m ach ine , th e ir conne ction type , and th e zone th at th ose adapte rs are in. By de fault, all ne tw ork adapte rs th at are de te cte d ge t place d into th e “Inte rne t” zone . If you click on th e dropdow n m e nu ne xt to w h e re it state s “Ch ange se le cte d adapte r to zone ,” you w ill se e th e follow ing zone s: Truste d, Inte rne t and Block e d. A n e xplanation of th e se zone s follow s:

. Truste d – Th is is th e “safe ” zone . It contains all of th e com pute rs and ne tw ork s th at are truste d and th at you w ant to sh are re source s w ith (i.e . th e oth e r m ach ine s on your local or h om e ne tw ork ).In th is zone , all com m unication, both inbound and outbound, is allow e d and th e m ach ine is fully visible to th e outside w orld.

. Inte rne t – Th is is th e “unk now n” zone . A ll of th e com pute rs and ne tw ork s in th e w orld be long to th is zone until th e y are m ove d e ith e r th rough th e softw are or th rough m anual rule cre ation. H e re you w ill still h ave full acce ss to th e Inte rne t, but you w ill be h idde n from th e outside w orld. In th e “Traffic M anage m e nt” tab, w h ich w e w ill talk about late r, w e can se t custom rule s to allow ce rtain traffic from th e Inte rne t to be allow e d by th e fire w all. By de fault, th is is th e zone th at all ne tw ork adapte rs w ill be in afte r installing th e fire w all.

. Block e d – Th is is a zone w h e re all com m unication, both inbound and outbound, is block e d and th e m ach ine is com ple te ly h idde n from th e outside w orld. A noth e r w ay to duplicate th is is to e nable “H igh Se curity M ode .”

O nce you ch ange th e zone , you w ill notice a m e ssage th at appe ars in re d in th e uppe r righ t h and corne r th at state s “Se ttings h ave ch ange d.” Th is re m inds you th at th at in orde r for th e ch ange s th at you just m ade to be save d, you w ill ne e d to click on th e “Save Se ttings” button be fore you click on “Close .” Th is m e ssage w ill appe ar

Page 20


th rough out th e fire w all se ttings anytim e you m ak e a ch ange in th e configurations th at re q uire you to save th e se ttings.

Traffic M anage m e nt

You w ill se e tw o tabs h e re , “Today ’s Block e d Traffic” and “Traffic Rule s.” Today ’s Block e d Traffic w ill sh ow you th e inbound and outbound com m unication th at h as be e n block e d by th e fire w all. Traffic Rule s w ill sh ow th e rule s th at h ave be e n se tup to allow or block ce rtain traffic in com m unicating w ith th is m ach ine .

Today ’s Block e d Traffic

In Inte rne t Zone e ve n traffic from m ach ine s in th e sam e ne tw ork is filte re d. If you do not h ave a h ardw are route r w e re com m e nd le aving th e fire w all se t to th is zone .

H e re you can vie w block e d traffic and add it to th e allow e d traffic if you w ish . W e re com m e nd contacting our te ch support if you h ave any q ue stions or are not sure h ow to do th is.

Page 21


Traffic Rule s

A noth e r w ay to allow block e d traffic is to use th e pre de fine d rule s th at are include d in th e fire w all. Th e pre se ts are for applications th at h ave de dicate d port num be rs. A s m e ntione d pre viously, th e re are ove r sixty five th ousand ports, som e are de fine d and som e h ave not. Som e e xam ple s of pre se ts are Instant M e sse nge rs, FTP, SSL, SSH , if you are n't sure h ow to configure th e se or h ave q ue stions fe e l fre e to contact our te ch support.

Page 22


H igh Se curity M ode

By click ing on th e ch e ck box ne xt to “H igh Se curity M ode – Block A ll”, you w ill se e th e follow ing box

O nce you click “O K” on th is box, you w ill se t th e fire w all in H igh Se curity m ode . W h e n th e fire w all is se t in H igh Se curity M ode , no traffic w ill be allow e d outbound or inbound and th e m ach ine w ill be fully h idde n from th e outside w orld. A ll applications th at ne e d to com m unicate across th e Inte rne t w ill also no longe r w ork . Th e only w ay for an application in th is m ode to com m unicate across th e Inte rne t, is for th at application to be spe cifically allow e d to acce ss th e Inte rne t.

Program Control

A s you w ill notice , a ne w tab appe ars once you put th e fire w all in H igh Se curity m ode calle d “Program Control”. Click ing on th is tab w ill ope n a scre e n th at look s lik e th e follow ing

You w ill notice tw o tabs, “Today ’s Block e d Program s” and “A llow e d Program s.” Today ’s Block e d Program s w ill sh ow a list of applications th at w e re block e d th at trie d to com m unicate across th e Inte rne t w h ile th e fire w all w as in H igh Se curity M ode . A llow e d Program s w ill sh ow you a list of applications you h ave spe cifically adde d th at you w ant to com m unicate across th e Inte rne t.

NO TE: A ll Se cure IT re late d se rvice s/proce sse s and th ird party program s w ill still be allow e d to com m unicate across th e Inte rne t and re ce ive update s e ve n in H igh Se curity m ode .

Page 23


Today ’s Block e d Program s

For e xam ple , if you launch Inte rne t Explore r w h ile you are in H igh Se curity m ode , you w ill notice th e scre e n w ill ope n stating “Th e page cannot be displaye d”. If you click th e re fre sh icon in th e low e r righ t of th e w indow (look s lik e tw o circulating gre e n arrow s, you w ill se e th at th e re is now an application th at sh ow s up calle d ie xplore .e xe .

Th is is th e proce ss nam e for Inte rne t Explore r. If you w ante d to se t it up so you could use Inte rne t Explore r and be able to vie w w e b page s, you w ould sim ply click on th e ie xplore .e xe proce ss th at is liste d in th at w indow and click th e “A dd to Program s” button. Now if you launch Inte rne t Explore r again, you w ill notice th at your h om e page w ill ope n w ith out a proble m . You w ould re pe at th is proce ss for all applications th at you w ante d to be able to acce ss th e Inte rne t. If at any tim e you w ante d to tak e all program s th at appe are d in “Today ’s Block e d Program s” and allow th e m to com m unicate across th e Inte rne t, you can click th e “Cle ar Program s” button to do th is. Th is m ay com e in h andy if th e proce ss be ing block e d is som e th ing you don’t re cognize but all of th e sudde n one of your applications stop functioning lik e it sh ould.

A llow e d Program s

Click ing on th e “A llow e d Program s” tab w ill bring up a scre e n th at look s lik e th e follow ing

Th is is a list of allow e d program s th at you h ave spe cifie d to allow com m unication across th e Inte rne t in H igh Se curity m ode . If you com ple te d th e above ste ps, you w ould se e ie xplore .e xe in th e A llow e d Program s list. Th e re is also a “Re m ove ” button th at you can click on to re m ove a program th at you no longe r w ant to allow to com m unicate across th e Inte rne t.

Page 24


Pop-up Block e r Se ttingsH e re you w ill be able to m odify your pop-up block e r se ttings. O nce you click on Pop-up Block e r Se ttings, you w ill se e a scre e n th at look s lik e th e follow ing:

O n th e G e ne ral tab th e re are se ve ral custom izable options. Le t’s tak e a look at th e Functional Fe ature s and w h at th e y m e an:

Enable Pop-up Block e r: Th is option sh ould stay e nable d at all tim e s but allow s th e inte grate d pop-up block e r to be disable d by re m oving th e ch e ck .

A llow CTRL to bypass th e pop-up ch e ck ing: If you find a link on a w e b page in w h ich you w ant th e pop-up w indow to com e up, you can “bypass” th e pop-up block e r by h olding th e CTRL k e y dow n on your k e yboard and click ing on th e link . Th is w ill allow th e pop-up ge ne rate d to appe ar.

Suppre ss pop-ups ge ne rate d w h e n loading H TM L page s: M any tim e s a w e b page w ill load additional w e b page s w h e n loading. By ch e ck ing th is box th e se additional page s w ill be block e d.

A llow pop-ups ge ne rate d by JavaScript: A noth e r m e th od use d by w e b page s to display pop-ups is by JavaScript. Ch e ck ing th is se tting stops th e se type s of pop-ups from occurring.

Enable Sound: W h e n a pop-up is block e d, as a de fault your com pute r w ill m ak e a sound (if you h ave a soundcard and inte rnal/e xte rnal spe ak e rs are pre se nt). You can ch oose th e sound it m ak e s by click ing on Ch ange and brow sing to th e location of th e sound th at you w ould lik e to use or if you w ant to h e ar NO sounds, unch e ck th is box.

NO TE: Tips on block ing or allow ing site s. In case s w h e re you w ould lik e to m ak e sure th at no pop-ups appe ar w ith in th e w e b page s of site s you are look ing at, you can use w ildcards in your e ntry.

For e xam ple , if you do not w ant any pop-ups to sh ow up on any site s th at e nd in se curitycove rage .com , you w ould put th e w ildcard in from of th e e ntry and type h ttp://*.se curitycove rage .com and th e n click A dd To W h ite List.

In case s w h e re you w ould lik e to m ak e sure th at no pop-ups sh ow up on any of th e page s th at you are brow sing th e w e bsite w w w .se curitycove rage .com , th e n you w ould add th e w ildcard in th e back of th e e ntry and type h ttp://w w w .se curitycove rage .com /* and click A dd To W h ite List.

Page 25


Pare ntal Controls O ve rvie wTh e Inte rne t is be com ing a routine part of th e w ay w e live our live s. Eve ry day it se e m s w e find at le ast one re ason to use it. Em ails, on-line ch atting w ith frie nds, bank ing sh opping, doing re se arch for sch ool or sim ply playing an online gam e ; th e Inte rne t is an e xtre m e ly use ful tool. H ow e ve r, w ith its use com e inh e re nt dange rs – dange rs th at can also im pact e ve ry aspe ct of your life including th e safe ty of your fam ily.

Th e Pare ntal Controls fe ature found in Se cure IT Plus assists you in m anaging th e am ount of tim e your fam ily can spe nd on th e Inte rne t and h e lps you prote ct th e m from unde sirable conte nt th at could ultim ate ly prove h arm ful. Th is solution provide s th e follow ing k e y e le m e nts to e nsure th e prote ction you ne e d:

. Inte rne t Conte nt Filte ring . Inte rne t A cce ss Controls . Tim e M anage m e nt Controls. . M onitoring / Re porting . A utom atic Update s . W h ite list m ode

Control of th e functions and fe ature s found in th e Pare ntal Controls m odule of Se cure IT Plus can be acce sse d in th e M anage m e nt Console th rough th e Se cure IT Controlle r icon found in your com pute r’s sy ste m icon tray (ne xt to th e clock ). D uring th e se tup proce ss, you can custom ize th e le ve l of control on a com pute r or use r basis.

Use of th is tool w ill h e lp you m onitor th e Inte rne t’s use in your h om e and h e lp you te ach your fam ily to m ak e th e be st de cisions in te rm s of acce ssing inappropriate w e bsite s.It is im portant to note th at th is te ch nology w ill provide a le ve l of support, but pare ntal involve m e nt is still th e last line of de fe nse in th e prote ction of your fam ily.

Enabling Pare ntal ControlsA fte r installing Se cure IT Plus w ith Pare ntal Controls, th e functionality is disable d by de fault and ne e ds to be e nable d. To e nable Pare ntal Controls, ope n th e Se cure IT M anage m e nt Console by righ t-click ing on th e gold padlock found in your icon tray. A t th e M anage m e nt Console , se le ct th e Pare ntal Controls button on th e le ft h and navigation bar.

It is re q uire d th at during se tup, th e adm inistrator h ave adm inistrative righ ts privile ge s on th e com pute r.

A t th e Pare ntal Controls Page , click th e w h ite box e ntitle d “Enable Pare ntal Controls”, in orde r to activate th e se rvice and be gin se tup. D on't w orry about m ak ing a m istak e during se tup, you can alw ays go back and e dit th e se se ttings late r. D on't forge t your A dm inistrator passw ord and com m it it to m e m ory or store som e w h e re safe .

Page 26


Running th e Se tup W izardW h e n a use r e le cts to e nable Pare ntal Controls, th e Se tup W izard is launch e d. Th e Se tup W izard w alk s th e use r th rough th e initial se tup of th e Pare ntal Controls fe ature s, providing an opportunity to custom ize th e se ttings or se t th e m at a de fault le ve l.

A dding Use rsO nce Pare ntal Controls are e nable d, a use rnam e and passw ord m ust be e stablish e d for e ach use r profile be fore be ing allow e d to acce ss th e Inte rne t. Profile s associate d w ith th e com pute r running Se cure IT Plus are autom atically de te cte d and cre ate d in th e “Se tup Use rs” vie w .

Th e adm inistrator can use th is are a to cre ate ne w use rnam e s and passw ords for spe cific use rs th at w ill be save d in th e “Use r Profile s” se ction of th e program .

If th e re are no profile s found, a use r profile calle d “A dm inistrator” w ill be cre ate d. For w indow s variations prior to W indow s 2000, th e auto-de te ct function w ill not run. Th e adm inistrator can add ne w use rs and passw ords by se le cting th e “A dd Use r” button.

D e le ting Use rsIf th e re are use r profile s th at are no longe r use d but w e re auto-de te cte d during se tup, or you sim ply w ish to re m ove a use r profile , it can be de le te d by se le cting th e “D e le te ” button. O nce th e “D e le te ” button is click e d, th e use r disappe ars from th e “Use r Profile s” colum n.

Page 27


Se tting Passw ordsIn orde r se t an initial passw ord associate d w ith a valid use r, se le ct th e appropriate use r from th e use r profile s list. Ne xt, se le ct th e “Se t Passw ord” button. Type in a passw ord and th e n confirm th e passw ord by re -typing it confirm box be low . If th e passw ord is acce pte d th e box w ill disappe ar and tak e you to th e ne xt scre e n.

If a passw ord is not acce pte d, th e use rs w ill re ce ive a m e ssage stating “Passw ords do not m atch . Ple ase try again”. Se le ct th e “O K” button and re -e nte r th e corre ct passw ord inform ation.

Ch anging Passw ordsTo ch ange an e xisting passw ord for a valid use r, acce ss th e Pare ntal Controls m ain adm inistration page . Ne xt, se le ct th e “Se t Passw ord” button and follow th e prom pts to m ak e th e ch ange .

If th e re are m ore th an one adm inistrator accounts se t up on an individual m ach ine , e ach w ould be allow e d to m ak e ch ange s to passw ords or se ttings of standard use rs. H ow e ve r, one adm inistrator m ay not m ak e ch ange s to anoth e r adm inistrator profile .

Se tup A cce ssTh e Se tup A cce ss page allow s th e adm inistrator to de fine th e type s of site s th at a use r can se e w h e n surfing th e inte rne t. Th e re are th re e le ve ls of acce ss th at can be applie d:

1. A dm inistrator – Th is is account th at w ill m anage all use r profile s. Th e de fault se tting for A dm inistrator is full acce ss to th e inte rne t and no re strictions.

2. D e fault – Th is is th e de fault acce ss for all non-adm inistrator profile s th at are cre ate d in th e se tup w izard. Th e block e d cate gorie s for th e D e fault se tting include :

- A dult - Se xuality- A rtnude s - Spyw are

- D rugs - Viole nce- G am bling - VirusInfe cte d- Porn

Page 28


3. Custom – A ny ch ange s from de fault are conside re d Custom ch ange s. Custom ch ange s can be m ade by se le cting or unse le cting spe cific cate gorie s in th e “Cate gorie s to Block ” se ction. W h e n custom ch ange s are m ade , th e “Use r A cce ss” colum n for th at use r it w ill autom atically ch ange from “D e fault” to “Custom ”.

TooltipsTo be tte r unde rstand th e “Cate gorie s to Block ” a Tooltip h as be e n cre ate d for e ach cate gory. Tooltips are a de scription th at e xplains th e cate gory in furth e r de tail and can be vie w e d by placing th e cursor ove r a spe cific cate gory.

Se tup Com ple teO nce all se le ctions h ave be e n m ade , th e use r w ill re ce ive a m e ssage e ntitle d “Se tup Com ple te ”. Se le ct “Finish ” to re turn to th e Pare ntal Controls se ction of th e M anage m e nt Console .

M anaging Use r Spe cific Se ttingsA t th e M anage m e nt Console se le ct th e “Se ttings” button to acce ss various use r spe cific se ttings options. Th e se se ttings include :

. G e ne ral Se ttings . Filte r Se ttings . Tim e Controls . W h ite List . Block e d Site s

G e ne ral Se ttingsTh e G e ne ral Se ttings tab of Pare ntal Controls allow s use r-le ve l custom ization of spe cific applications, such as instant m e ssaging, file sh aring and W e b brow sing. Th is se ction h as spe cific se ttings for:

. Instant M e ssaging block ing . Block ing of file dow nloads . Pe e r-to-pe e r block ing (P2P) . W h ite list m ode . FTP Block ing . Inactivity tim e out se tting

Page 29


Filte r Se ttingsTh e Filte r Se ttings Tab allow s spe cific cate gorie s to be block e d base d on Use r Profile . Th e library of th e se site s are m aintaine d and update d on th e program th rough th e autom atic update s fe ature .

Th e follow ing is a list cate gorie s or activitie s th at can be block e d:

. A dult/M ature – W h e n se le cte d w ill block site s containing adult conte nt, art nude s, se xuality, and naturism .

. Pornograph y – W h e n se le cte d w ill block site s containing pornograph ic m ate rial.

. D rugs/A lcoh ol – W h e n se le cte d w ill block site s containing drug and alcoh ol re late d conte nt.

. G am bling – W h e n se le cte d w ill block site s containing conte nt gam bling or re late d conte nt.

. H ate /Viole nce – W h e n se le cte d w ill block site s containing conte nt re late d to aggre ssion, viole nce , and w e apons.

. Ille gal A ctivitie s – W h e n se le cte d w ill block site s containing conte nt re late d to h ack ing, ph ish ing and w are z.

. M alicious A ctivity – W h e n se le cte d w ill block site s containing conte nt re late d to ads, proxy, spyw are , anti-spyw are , update site s, virus infe ctions and diale rs.

. Ch at – W h e n se le cte d w ill block site s and conte nt re late d to ch at and instant m e ssaging.

. Se arch Engine s – W h e n se le cte d w ill lim it brow se r se arch e ngine re sults to ite m s on an approve d list of site s and activitie s for your ch ildre n to e njoy.

Page 30


Tim e Controlsontrols can be place d on days of

th e w e e k , and spe cific tim e pe riods.If atte m pts are m ade to acce ss th e Inte rne t during th e tim e s th at are not allow e d, th e use r w ill re ce ive a m e ssage indicating th at th e inte rne t is not available to th e m at th is tim e and to consult th e adm inistrator of th e m ach ine .

W h ite ListTh e W h ite List tab allow s th e adm inistrator to cre ate a list of approve d W e b site s th at a use r can acce ss re gardle ss of th e ir inclusion in a filte re d or block e d group.

Th is fe ature allow s th e adm inistrator to add a single site to th e W h ite List so th at it can be acce sse d by a use r th at m ay not h ave acce ss to oth e r site s in a re late d cate gory. A ny site s on th e W h ite List w ill ove r-ride atte m pts to block acce ss to it. Th e adm inistrator can se le ct th e “A dd” or “Re m ove ” button to m anage th e site s on th e W h ite List.

Page 31


Block e d Site sTh e Block e d Site s tab allow s th e adm inistrator to cre ate a list of block e d W e b site s th at e ve n th ough th e y are e xclude d from a filte re d or block e d group.

A lth ough not part of a filte re d or block e d cate gory, site s appe aring on th e “Block e d Site s” tab w ill not be acce ssible to th e use r. Th e adm inistrator can se le ct th e “A dd” or “Re m ove ” button to m anage th e site s on th e Block e d Site s list.

A cce ssing th e Inte rne tA fte r pare ntal controls are configure d and e nable d, a use r m ust log in w ith an appropriate use rnam e and passw ord in orde r to acce ss th e Inte rne t.

If th e use r use s th e incorre ct use rnam e and/or passw ord and click s th e “Login” buttons, a box w ill com e up and state

“Login incorre ct. Ple ase type in th e corre ct use rnam e and passw ord.” A cce ss to th e Inte rne t w ill not be grante d until a valid Use rnam e and Passw ord h ave be e n e nte re d.

A tte m pts to A cce ss a Filte re d or Block e d SiteEach tim e an atte m pt is m ade to acce ss a filte re d or block e d W e b site , acce ss to th e site is de nie d and a m e ssage is se nt to th e brow se r w indow on th e com pute r inform ing th e use r th at acce ss for th at W e b site is block e d. Re porting inform ation is also logge d and adde d to th e re porting se ction on th e O nline Re ports site .

Page 32


Se t Com pone nt Sch e duleW h e n you click on Se t Com pone nt Sch e dule , you w ill se e a w indow th at look s lik e th e follow ing:

H e re you can se t th e tim e s and days of th e w e e k th at you w ant th e program to scan for update s. It is be st to se t th e sch e dule for a tim e w h e n you are aw ay from th e com pute r (i.e . e arly m orning). If you are not sure , th e se fie lds can be le ft on th e de fault se ttings.

O ve r-riding a Filte re d or Block e d SiteIf a site is filte re d or block e d, a m e ssage w ill be displaye d to th e use r w ith tw o buttons; “Back ” and “O ve rride ”.

If th e “Back ” button is se le cte d it w ill re turn th e use r to th e ir brow se r w indow but w ill re dire ct to th e page w w w .se curitycove rage .com .

If th e “O ve rride ” button is se le cte d it w ill prom pt th e use r for a use rnam e and passw ord. If a use r th at h as “A dm inistrator” acce ss puts in a corre ct use rnam e and passw ord, it w ill allow th is site to com e up and te m porarily add th e site to th e “W h ite List”.

Click h e re to ope n curre nt online h e lp file s for Pare ntal Controls

http://www.securitycoverage.com/guides_pc/general.php

Page 33


If you h ave an issue th at you cannot figure out, or a q ue stion th at you cannot find th e answ e r for, th e n you can click "Re q ue st Re m ote Support" in th e righ t h and corne r of th e M anage m e nt Console . H e re you can ge t assistance in one of tw o w ays, ch at and/or scre e n sh aring

Re q ue st A ssistanceBy click ing on Re q ue st A ssistance you w ill se nd a m e ssage to our te ch support te am via ch at th at you are w aiting to be h e lpe d. Th is ope ration re q uire s you to be conne cte d to th e Inte rne t, so if you are not conne cte d w e w ill autom atically try and conne ct you. If you are conne cte d to th e Inte rne t and click Re q ue st A ssistance , you w ill se e a w indow th at look s lik e th e follow ing:

H e re you w ill be able to ch at w ith an online support te ch nician about your issue . If ne e d be a te ch nician can also give you a code to allow re m ote assistance to your m ach ine to diagnose and fix th e proble m for you. For dial-up use rs th at h ave one ph one line and do not h ave a ce ll ph one or use rs w h o pre fe r not to cove r ve rbal instructions ove r th e ph one , th is is a pe rfe ct alte rnative .

Re m ote SupportIf it is de te rm ine d th at it is going to re q uire som e inve stigation w ork on our e nd to re solve your issue , a support te ch nician can se cure ly re m ote conne ct to your m ach ine . Th is h appe ns

by th e te ch nician giving you a one tim e code th at you w ould input in th e box m ark e d Ente r Code . W h ile a te ch nician is re m ote ly conne cte d to your m ach ine , th e y can m ove your m ouse and type via th e ir k e yboard. You can w atch w h ile w e are re m ote ly conne cte d to m ak e sure you unde rstand and are com fortable w h ile w e are acce ssing your com pute r. O nce th e te ch nician is done diagnosing and fixing your issue , w e w ill disconne ct th e re m ote se ssion and cannot ge t re conne cte d w ith out you e nte ring in anoth e r uniq ue code . You can re st assure d th at w e cannot acce ss your com pute r and inform ation w ith out your re q ue st. You can also call our toll fre e support num be r liste d to re q ue st re m ote support.

Se t Com pone nt Sch e duleW h e n you click on Se t Com pone nt Sch e dule , you w ill se e a w indow th at look s lik e th e follow ing:

H e re you can se t th e tim e s and days of th e w e e k th at you w ant th e program to scan for update s. It is be st to se t th e sch e dule for a tim e w h e n you are aw ay from th e com pute r (i.e . e arly m orning). If you are not sure , th e se fie lds can be le ft on th e de fault se ttings.

R e m ote Support

NO TE:O nce you e nte r th e code and click Conne ct, if you h ave a back ground im age se t on your de sk top it w ill turn blue , th is is norm al it spe e ds up th e conne ction and your back ground w ill re turn w h e n w e disconne ct. O nce you e nte r th e code give n by our te ch nicians w e can se e your scre e n and m ove your m ouse re m ote ly, h ow e ve r if you m ove your m ouse or type it w ill ove rride th e ir actions. If you e ve r ne e d to disconne ct click th e disconne ct button at any tim e .

Page 34


Se cure IT O nline Re portsO ne of th e additional fe ature s th at m ak e th e Se cure IT Plus Se rvice uniq ue is th e online re ports. Th e se re ports are update d e ve ry 24 h ours and re assure you th at your m ach ine is be ing w e ll prote cte d and th at scans and update s are be ing applie d re gularly and succe ssfully. To find out m ore , righ t click th e lock in your sy ste m tray and click O pe n Se cure IT O nline Re ports.

You w ill autom atically be logge d in base d on th e lice nse k e y th at is found on your sy ste m . A n e xam ple of a w e b page th at you m igh t se e w ill look sim ilar to th e follow ing.

O nce you are logge d in, th e first th ing you w ill se e is th e Sum m ary Re port. It w ill sh ow , as a de fault, last m onth ’s re port. H ow e ve r, you can click on th e dropdow n box and ch oose anoth e r tim e fram e . Your ch oice s are Last W e e k , Last M onth , Last 3 M onth s, Last 6 M onth s or Last Ye ar. Click th e pe riod you w ould lik e to re port on and h it th e Filte r button. Th is w ill update th e re port inform ation accordingly. Th is re port w ill give you such inform ation as: . D isk volum e : Sh ow s th e am ount of use d h ard drive space vs. th e am ount of fre e space

th at you h ave le ft.

Le t’s re vie w som e of th e oth e r re ports w h ich are found on th e le ft h and side , as you can se e above .

Viruse s caugh t: Th is is a de taile d re port of th e total am ount of viruse s e radicate d from your com pute r, th e date s th e y w e re found, and th e nam e s of th e viruse s.

Virus de finitions applie d: Th is is a de taile d re port th at sh ow s th e total num be r of virus de finition file s applie d, th e date s on w h ich th e y w e re update d and th e ve rsion th at th e y w e re update d to.

O nline R e ports

Page 35


Spyw are issue s fixe d: Th is is a de taile d re port th at sh ow s th e total num be r of spyw are re late d issue s fixe d. It include s de tails such as nam e s, de scriptions, num be r found, and th e date s on w h ich th e spyw are w as re m ove d.

Pop-ups block e d: Th is is a de taile d re port of th e total num be r of pop-ups block e d, th e date and tim e in w h ich th e y w e re block e d, and th e w e bsite location th at w as block e d.

M icrosoft patch e s applie d: Th is is a de taile d re port of th e M icrosoft critical and se curity update patch e s th at you h ave applie d and th e patch e s th at still ne e d to be applie d, th e patch num be r and th e M icrosoft bulle tin in w h ich additional inform ation can be found.

H ard drive statistics: Th is is a de taile d re port of th e am ount of h ard drive space th at you h ave use d on your com pute r vs. th e am ount th at you h ave le ft. It include s de tails such as total num be r of file s, total num be r of fragm e nte d file s, e xce ss fragm e nts, ave rage fragm e nts file and ave rage file size .

. Virus inform ation: Sh ow s h ow m any viruse s h ave be e n e radicate d from your com pute r and h ow m any virus update s h ave be e n applie d.

. Spyw are : Sh ow s h ow m any spyw are th re ats h ave be e n de te cte d and re m ove d.

. Pop-up block e r: Sh ow s th e num be r of pop-ups th at h ave be e n block e d.

. Critical patch status: Sh ow s w h at te ste d M icrosoft Critical and Se curity update s h ave be e n applie d to your com pute r and w h ich one s are still m issing.

Page 36


Pare ntal Control Re porting and M onitoring

In orde r to acce ss th e online re porting, a use r m ust righ t-click on th e gold padlock and se le ct “O pe n Se cure IT O nline Re ports”.

O n th is site a use r can se e statistics including:

. Sum m ary Vie w . W e bsite s Block e d . Ch at A ctivity . D ow nloads Block e d . P2P A ctivity . FTP A ctivity . Se curity Violations

Page 37


Sum m ary Vie wA t th e Sum m ary Vie w , ge ne ral inform ation is available re garding th e total num be r of w e bsite s allow e d and block e d, h ow m uch tim e w as use d for ch at, and h ow m any atte m pts to acce ss th e Inte rne t using invalid use rnam e /passw ord atte m pts w e re m ade .

A t th e sum m ary vie w , th e use r w ould also be able to se e a sum m ary of th e sam e cate gorie s by e ach use r profile associate d w ith th at m ach ine . Th e Sum m ary Vie w statistics can be filte re d by:

. Last w e e k . Last m onth . Last 3 m onth s . Last 6 m onth s . Last y e ar.

W e bsite s Block e dTh e “W e bsite s Block e d” tab allow s th e use rs to vie w th e com ple te list of site s block e d filte re d by a se le cte d pe riod of tim e .

Th e inform ation is available for e ach use r profile associate d w ith th at m ach ine .

Page 38


Ch at A ctivityTh e “Ch at A ctivity” tab allow s th e use rs to se e statistics re late d to ch at activity. Th e cate gorie s include :

. D ate s and tim e s use d, . Clie nt use d

D ow nloads Block e dTh e "D ow nloads Block e d" tab sh ow s w h at dow nloads h ave be e n block e d by tim e /date and w h at th e dow nload w as.

P2P A ctivityTh e "P2P A ctivity" sh ow s w h at applications are be ing block e d th at are k now n Pe e r to Pe e r applications. Th e se applications ofte n spre ad h arm ful viruse s and include :

. Lim e w ire . KaZaA . Be arsh are . BitTorre nt

FTP A ctivityTh e "FTP A ctivity" tab sh ow s w h at FTP activity h as be e n block e d. FTP is anoth e r w ay of sh aring file s, alth ough it is usually a le gal w ay of storing file s, it is a com m on w ay to obtain ille gally copie d m ate rial.

Page 39


Se curity ViolationsTh e Se curity Violations tab ide ntifie s th e atte m pts w e re m ade to acce ss th e Inte rne t using an invalid Use rnam e or Passw ord.

Filte ring Cate gorie sA ll cate gorie s inform ation can be filte re d by:

. Today . Y e ste rday . 2 days ago . Last w e e k . Tw o w e e k s ago . Last m onth .

A lso, all inform ation is available for e ach use r profile associate d w ith th at m ach ine .

A utom atic Update sA s w ith all aspe cts of Se cure IT Se rvice s, update s to th e se rvice are done autom atically and w ith out any use r inte rve ntion. Th e use r can control th e spe cific tim e at w h ich Se cure IT Se rvice s w ill ch e ck for and apply any update s to th e inform ation use d to ope rate th e Pare ntal Controls m odule .

To se t th is tim e , be gin by se le cting “Se t Com pone nt Sch e dule ” in th e M anage m e nt Console . Ne xt, se le ct Pare ntal Controls to se t th e de sire d tim e to m anage any update s.

Page 40


Uninstallation

Uninstall M e th odsUsing Program Uninstalle r

Be fore uninstalling, m ak e sure th at you close dow n and save e ve ryth ing th at you are w ork ing on. Th e n click Start - Program s - Se cure IT Se rvice s – Uninstall Se cure IT Se rvice .

A w indow w ill ope n and ask you “A re you sure you w ant to com ple te ly re m ove Se cure IT Se rvice s?” Click Y e s. Th is w ill start th e uninstall script and your softw are w ill be com ple te ly re m ove d including all 3rd party softw are com pone nts. Th is proce ss could tak e se ve ral m inute s, but once th e proce ss is done , a w indow w ill ope n te lling you to re start your com pute r. O nce you do so, th e uninstall proce ss w ill be com ple te .

Using W indow s Uninstalle r

You can also uninstall th e softw are using th e W indow s uninstalle r. M ak e sure th at you close all running applications be fore atte m pting to uninstall th e softw are . O nce th is is done , click Start - Se ttings - Control Pane l. Th e click A dd/Re m ove Program s and find Se curityCove rage Se cure IT Se curity Se rvice in th e list and click Re m ove .

Th is w ill fully re m ove all Se cure IT softw are and also any oth e r re late d 3rd Party softw are (Sym ante c A ntivirus, Spybot Se arch & D e stroy, and Exe cutive Softw are D isk e e pe r.) O nce again, you w ill ne e d to re boot th e m ach ine for th e uninstall proce ss to be com pl e te .

Page 41


FA Q

Q : D o I still h ave to h ave a se parate anti-virus program ?

A : No, th e Se cure IT Plus Se rvice w ill provide you w ith e ve ryth ing you ne e d to safe ly navigate th e Inte rne t and e ffe ctive ly and e fficie ntly use your com pute r.

Q : Is th e re anyth ing th at I ne e d to do to k e e p th ings update d?

A : No, th is se rvice applie s all update s and runs all of its various scans be h ind th e sce ne s w ith out you h aving to w orry, if your m ach ine is not online it w ill update late r w h e n you are online .

Q : D o I h ave to le ave m y com pute r on all of th e tim e ?

A : No, but m any pe ople do and re se arch h as sh ow n com pute rs actually run m ore re liably if th e y are not turne d off and on fre q ue ntly.

Q : H ow do I k now th at I am be ing prote cte d?

A : You w ill re ce ive a m onth ly e -m ail de tailing th e activitie s th at h ave be e n e xe cute d by your Se cure IT Plus softw are . In addition you can ch e ck th e O nline Re ports anytim e , w h ich are update d e ve ry 24 h ours.

Q : W h at if I h ave /use a fire w all?

A : M ost fire w alls w ill w ork in conjunction w ith our fire w all h ow e ve r w e do not re com m e nd doing th is. If you h ave m ore q ue stions contact us for de tails.

Q : W h at h appe ns if I ge t a virus or som e type of spyw are on m y com pute r?

A : W e w ill re m ove it m anually. * Th e re ason you m ay still ge t an infe ction is th at som e w e bsite s actually include a le gal agre e m e nt w h ich th e y cove rtly obtain your agre e m e nt th rough your click s on th e ir w e bpage th at give th e m pe rm ission to inje ct th e ir softw are . Th e se are k now n as rogue , fak e applications, ofte n th e y w ill appe ar to be le gitim ate se curity site s or spyw are , disguise d as se curity update s, e tc., ofte n th e y w ill ask for your cre dit card. If you th ink you h ave th is or any infe ctions on your m ach ine w e can re m ote into your com pute r and re m ove it m anually w ith your pe rm ission.

Page 42


Support Info

If you ne e d to contact us at any tim e for support purpose s, w e m ay be re ach e d at th e follow ing num be rs and locations:

R e m ote Installation Ch at Fe ature (found w ith in th e M anage m e nt Console ) Toll fre e at 1-877-373-3320 E-m ail at support@se curitycove rage .com

If you w ould lik e to m e e t w ith us or contact us, our contact inform ation is:

Se curityCove rage , Inc. 230 2nd St SE, Suite 212 Ce dar Rapids, IA 52401 319 -29 8-4700 info@se curitycove rage .com

Th ank you for ch oosing th e Se cure IT Plus Se rvice .

Since re ly,

Your Se curityCove rage Te am

Copyrigh ts2007 Se curityCove rage , Inc. • A ll Righ ts Re se rve dTrade m ark sSe curityCove rage , th e Se curityCove rage logo and Se cure IT Se rvice s are e ith e r re giste re d trade m ark s or trade m ark s of Se curityCove rage Inc. in th e Unite d State s and oth e r countrie s. O th e r brands and th e ir products are re giste re d trade m ark s or trade m ark s of th e ir re spe ctive h olde rs and sh ould be note d as such .Proprie tary Inform ationTh is docum e nt and th e inform ation containe d h e re in is th e proprie tary inform ation of Se curityCove rage , Inc.W arrantySe curityCove rage , Inc. provide s th is docum e nt “as is” w ith out w arranty of any k ind, e xpre ss or im plie d, including but not lim ite d to th e im plie d w arrantie s of m e rch antability or fitne ss for a particular purpose . In no e ve nt sh all Se curityCove rage Inc. be liable for any dam age s of any k ind, arising out of or re late d to th e use or inability to use th is docum e nt, e ve n if Se curityCove rage Inc. h as be e n advise d of th e possibility th e re of.

Documents

Use rs Manual - Grande Communications · product. Th e m ost com m only use d are Spybot, Ad-Aw are , Pe st Patrol, and SpyKille r to nam e a fe w . Spyw are Monitor As part of your