AutoCOLLECT™ Debt Collection Service is a combination of technology, sophisticated collection techniques, experienced collectors, user-friendly communication systems, and progressive motivation tools. Our processes and our people are proven to generate greater returns – clients routinely see results 30% greater than in-house and competitor services.

Features

• Customer Service – toll-free, 24/7, integrated voice response, bilingual services

• Payment Handling – Web and Interactive Voice Response (IVR) payment acceptance, credit cards, checks, mail-ins, walk-ins, Western Union, Web, cash

• Notice Transmission – standard three notices, including return envelopes

• Collection Tools – bankruptcy handling, tax refund intercept, credit bureau, registration suspension, booting and towing

• Accounting scoring, license suspensions, warrants, predictive dialer, outbound calling, dialing campaigns, automated messaging

• Multiple external consumer databases

• Collection Reporting – full gamut of standard and customized reports available

• Credit Bureau Reporting

Large Range of Reporting Capabilities

• Issuance Reports, provides qualitative data summaries of citation activity for offi cers and a select period of time

• Processing reports, summary of fi nancial data and citation payment activity for a month, year

• Exception reports, issues a list of unpaid citations with registered owner data

• Processing specialty reports, includes summary of payments by method, DMV hold requests, late fees, out-of-state payments

AutoCOLLECT™ Debt Collection Service

AutoCOLLECT™ Debt Collection ServiceAutoCOLLECT™ Debt Collection Service

AutoCOLLECT™ Debt Collection ServiceAutoCOLLECT™ Debt Collection Service

Unlock the Cash Flow from Backlogged Citations & Bring in More Payments

For more information about AutoCOLLECT Services, contact a Duncan representative at (888) 993-8622 or visit DuncanSolutions.com/AutoCOLLECT.

Service Offering

• Outbound calling • Tax intercept • Inbound call answering • Tax offset• Aggressive skip tracing • Collection notices

Notices

» Graduated notice generation and mailing

Customer Service

» Trained, skilled collections professionals

» Policies and procedures customized for each client

• Scripts and FAQs

• Payment plans

• Settlements

» Calls recorded for quality assurance

Skip Tracing

» Updated address

» Phone number

» Social Security Number

Tools

» Predictive dialing/Outbound calling

» Dialing campaigns

» Automated messaging

» Accounting scoring

» Call centers are located in the U.S. and deliver transparent service

Payment Processing

» Lockbox

» Web

» Interactive Voice Response (IVR)

Management Reporting and Analysis

» Monthly progress and activity reports

» Debt portfolio analysis

» Targeted collection campaigns designed to meet your specifi c needs

Operational Services

» Credit bureau reporting

» Booting and towing

» Registration hold

» Tax intercept

» Bankruptcy handling

» Legal collection techniques

Collecting debts from parking tickets is about more than revenue; it is essential to enforce compliance.

Duncan Solutions. Parking and Enforcement from Start to Finish.Duncan Solutions | 633 W. Wisconsin Ave., Suite 1600 | Milwaukee, WI 53203 | (888) 99-DUNCAN • (888) 993-8622 | DuncanSolutions.com © 2013 Duncan Solutions Inc. ALL RIGHTS RESERVED. 08.633.16.13

AutoCOLLECT™ Debt Collection Service

Managing the collection of delinquent accounts in-house is a tedious and complex task that devours resources and staff time. Outsourcing your collections to Duncan Solutions cost-effectively unlocks the cash fl ow from backlogged citations and brings in more payments faster while reducing your collection costs. Duncan offers a full complement of supplementary techniques, and all collections methods are delivered in full compliance with FDCPA rules and PCI-DSS requirements.

Tollway Collections Service

Collecting over $200 million in delinquent payments annually.

Using Duncan’s tollway collections service, we provide tools to optimize revenue recovery commencing early in the process and through an extended violation account lifecycle.

» Specialized dedicated solely to license-plate based violation collection and related services

» Unparalleled ability to obtain DMV Registered Owner information

» Provide comprehensive, results-oriented delinquent collection services to more than 100 government clients nationwide

Partner with Duncan Solutions to collect unpaid tolls and work to build future compliance.

Visit DuncanSolutions.com for more information.AutoPROCESS™ Citation Processing Service

Duncan’s AutoPROCESS Service is user-friendly, robust, secure and fully hosted by Duncan. As a consultive partner, Duncan assists clients in defi ning the technical and business requirements for future improvements to parking operations.

Visit DuncanSolutions.com/AutoPROCESS for more information.