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University of Washington HCDE 518
Course Introduction
HCDE 518Autumn 2011
With credit to Jake Wobbrock, Dave Hendry, Andy Ko, Jennifer Turns, & Mark Zachry
University of Washington HCDE 518
Was that painful?
How do you know? Sometimes, painful isn’t so obvious
University of Washington HCDE 518
University of Washington HCDE 518
University of Washington HCDE 518
University of Washington HCDE 518
University of Washington HCDE 518
University of Washington HCDE 518
University of Washington HCDE 518
University of Washington HCDE 518
Bad design is everywhere!
University of Washington HCDE 518
Bad design can have big consequences
Money $60,000
disappeared
Social issues Voting
University of Washington HCDE 518
Bad design can have big consequences
Human Lives Therac-25 Radiation Therapy machine Air traffic accidents
!!$rhi Iran Air 655 Airbus shot down by USS Vincennes’ missiles (290 dead); Human error plus confusing and incomplete Aegis interface (S 13 4); Commentary on Tom Wicker article on Vincennes and SDI (S 13 4); Aegis user interface changes recommended; altitude, IFF problems (S 14 1); Analysis implicates Aegis displays and crew (Aerospace America, Apr 1989); Discussion of further intrinsic limitations (Matt Jaffe, S 14 5, R 8 74); USS Sides Cmdr David Carlson questions attack on Iranian jet (S 14 6)
University of Washington HCDE 518
But we can try to help
NYNEX was going to buy new workstation for their telephone operators Each second saved per call saves $3M/yr. User modeling discovered it would be 3% slower
than original NYNEX did not buy workstation Prevented mistake, saved $2M/yr.
University of Washington HCDE 518
University of Washington HCDE 518
Summary
Design is everywhere Design is hard Most everything is designed
Much of it poorly Economic ramifications Life and death in certain situations There is hope!
University of Washington HCDE 518
Agenda Motivation – Bad
Interface Designs More bad designs:
http://www.baddesigns.com/
Introductions Instructor, You
Break – 5 mins Review of Syllabus
Basic Info, Assessment, Assignments, Project, Policies, etc.
What this course is about 10 minute break IDEO Deep Dive Video &
Discussion What is design? 5 minute break Perspectives on design
videos and discussion Next class
University of Washington HCDE 518
Introductions - Instructor
Instructor: Julie Kientz (pronounced like “Keentz”) Call me Julie
Assistant Professor in HCDE and iSchool Ph.D. in Computer Science from Georgia Tech
Research in Human-Computer Interaction Computing for Healthy Living & Learning (CHiLL)
Personal Interests: Travel, Skiing, Running, Pets (have 1 dog, 2 cats), Volunteering, Reading, Games
University of Washington HCDE 518
Introductions – You – Design Activity
Invent a control for a smart home of the future by:
1. Describing your users2. Describing your users’ needs3. Describing the functions4. Sketching its appearance
University of Washington HCDE 518
Design Activity: Process
1. Design Time (10 minutes) a. Work in teams of 4b. Define users, needs, and functionsc. Create a sketch
2. Presentation Time (1 minute each)a. My Name is …b. My Name is … c. This is our control <show sketch>d. This control is for … <describe users>e. Use this control to … <describe functions>
University of Washington HCDE 518
Design Activity: Reflection
Interaction Design – designing interactive products to support the way people communicate and interact in their everyday and working lives in a way that creates an overall positive, engaging, and productive experience
University of Washington HCDE 518
BREAK – 10 MINUTESDistraction: http://www.drawastickman.com/
University of Washington HCDE 518
Syllabus
Basic Info Assessment Assignments Project Labs Course Topics
University of Washington HCDE 518
Basic Course Info
Website: http://courses.washington.edu/hcde518/
Mailing List: [email protected]
Readings: All posted online, but you can buy several of the
books for easier reading:
Moggridge Buxton
University of Washington HCDE 518
Assessment
Grades will be posted via Catalyst’s GradeBook and handed back in class
Component WorthClass Participation 10%Reading Reflections 15%Individual Assignments 15%Sketching Project 10%Group Design Project 40%Final Exam 10%
University of Washington HCDE 518
Participation – 10%• Treat all with respect – be constructive in all discussions• Come to class prepared – read carefully prior to class
meetings• Be an active listener – be attentive, be engaged, use in-class
technology with discretion• Ask challenging questions• Comment, build on, or clarify others' contributions• Help your classmates use technologies• Post useful or interesting information to the class discussion
list• Visit the instructor during office hours to chat, to ask
questions, or to give feedback.
University of Washington HCDE 518
Readings – 15% There is a lot of reading in this course
As graduate students, I assume that you like to read Readings are all available on course web page
None of the readings are pointless Reading Reflections
Rn on the schedule 8 total reflections About 400-600 words per response Post on GoPost by classtime the day they're due
University of Washington HCDE 518
Assignments – 15%
Assignment Worth DueA1: Thinking About Design 5% 10/7/11A2: Look, Learn, Ask, Try 5% 10/21/11A3: Paper Prototype 5% 11/16/11
University of Washington HCDE 518
Project – 40%
Group project enabling you to apply the lessons learned in class to a real problem
Work in teams of 4 Teams & research questions determined
weeks 2-3 Class time will be provided for coordinating
team efforts
University of Washington HCDE 518
Project Topics CHI 2012 Student Design Competition Theme
Space, Place, Threshold: Considering the Experience of Home from Within and Without
http://chi2012.acm.org/cfp-studentdesign.shtml Industry Sponsored Projects from HCDE
Corporate Advisory Board Salesforce.com GeneralUI Microsoft Others
Anything else you’re interested in More guidance will be given later on
University of Washington HCDE 518
ProjectProject Component Worth Due DateP0: Design Question & Team Form 1% 10/14/11P1: User Research & Personas 10% 11/4/11P2: Ideation & Sketching 5% 11/9/11P3: Prototypes 10% 12/2/11P4: Final Report including Evaluation 14% 12/14/11
University of Washington HCDE 518
Team Composition
4 members from a diverse team I get to choose teams…. …but you get some input
Fill out team form Turn in at the end of class
University of Washington HCDE 518
Sketching Project – 10%
• Think about the products and things you use in everyday life• They were all designed by someone!• Designs are rarely perfect the first time
• Sketching is an important skill in design• Quantity + Practice increases ability• Sketching is an activity and thought process and
way of communicating ideas to others
University of Washington HCDE 518
Sketching Project
In weeks 2-9, sketch at least 3 new ideas for how you might improve everyday interactive objects relating to that week’s theme
Must have at least 24 sketches by the end of the quarter
University of Washington HCDE 518
Sketching Project
Each Friday in weeks 2-9 bring your sketchbook to class with 3 sketcthes
You will meet in small groups to critique each others’ ideas and take notes
At the end of the quarter, you’ll submit your sketchbook and a short report that reflects on your experience
University of Washington HCDE 518
Themes S1: 10/5: Open-ended: Sketch three new improvements or design ideas to any problem you want S2: 10/12: Theme: Travel & Transportation: Sketch three ideas relating to air and car travel, bus
travel, bicycling, etc. S3: 10/19: Specific: Mobile Phone Re-use: Using today’s Huang & Truong reading as your user
research, sketch three ideas for how you might re-use recycled cell phones S4: 10/26: Theme: Recreation, Fitness & Sports: Sketch three ideas relating to playing sports,
moving your body, exercising, spectator sports, outdoor activities, etc. S5: 11/2: Specific: Your Project: sketch three ideas for solutions to your team project’s design
question based on your own user research S6: 11/9: Open-ended: sketch three new improvements or design ideas to any problem you want S7: 11/16: Theme: Education: Sketch three ideas related to class lectures, assignment turn-ins,
elementary school education, classroom designs, etc. S8: 11/30: Very Specific: Using the Tee et al. article from Week 3 as user research, sketch three
ideas for components of a website that can be used to support communication between distance-separated families
University of Washington HCDE 518
A Note about Drawing Skills
Good drawing skills are not required… Stick figures, scribbles, boxes, lines, and
annotations are perfectly acceptable! Quality is not important, only idea and quantity.
However, you can take a drawing class if you want to get better ASUW Experimental College offers classes:
• Drawing for Absolute Beginners
University of Washington HCDE 518
Final Exam – 10%
Finals week – Wednesday, Dec. 14, 6:00-7:50 P.M.
Based on readings Conducted at home, but timed Designed to take approximately 2 hours Should be easy if you keep up with the
readings and lecture material
University of Washington HCDE 518
Policies
Academic integrity Grading Extensions Late assignments Accommodation Quality of written assignments Attendance Food
University of Washington HCDE 518
My Expectations of You
Be here on time Do the readings before class Turn in everything on time Speak up in class Turn off cell phones, no texting No email, IM, web Respect each other There are no stupid questions/ideas
University of Washington HCDE 518
What You Can Expect of Me
I will be here on time Your assignments will be graded in a timely manner
Typically within 1-2 weeks I will respond to email in a timely manner
Typically within 24 hours If I don’t know the answer to your question, I will
find out I will treat you as professional colleagues You will have several chances to evaluate the course
University of Washington HCDE 518
Course Topics
• Design Process, Fundamentals of Interaction• User Research Methods• Conveying User Research
• Personas & Scenarios• Sketching• Prototyping
• Lo-Fi, Hi-Fi• Evaluation• Current Trends & Issues
University of Washington HCDE 518
What this course isn’t
This course isn’t about technology It isn’t (just) about user interfaces It isn’t about “user friendly” It isn’t about programming
University of Washington HCDE 518
What this course is
This course is about engaging users to design the human-computer system
It is about interaction, not interface It is about user success
“User friendly” isn’t enough
Mantra: “The user is not like me!”
University of Washington HCDE 518
What you will learn
Design design process design methods creating useful and usable things!
Science conduct usability evaluations empirical methods, how to handle data
Art an eye for the good, the bad, and the what to do about them
ugly
University of Washington HCDE 518
IDEO’s Deep Dive
Excellent example of the user-centered design process
IDEO’s Deep Dive Video Part 1 - http://www.youtube.com/watch?v=ooN05Q030Qo Part 2 - http://www.youtube.com/watch?v=_7_sZy-kusw Part 3 - http://www.youtube.com/watch?v=FxO8t9Sonk8
University of Washington HCDE 518
Discussion
University of Washington HCDE 518
BREAK – 10 MINUTES
University of Washington HCDE 518
What is Design?
Process of creating or shaping tools or artifacts for direct human use
Processes, methods
Creative endeavor
Outputs are things
people-centered concerns
University of Washington HCDE 518
Characteristics of Design
Design… is conscious keeps human concerns in the center is a conversation with materials is creative is communication has social implications is a social activity
University of Washington HCDE 518
Design vs. Engineering Engineering
Make a mostly-known outcome possible Construct a sturdy bridge based on specifications Concerned with what can be done Reliance on well-established formulae Humans may or may not be directly “in the loop”
Design Envision new possibilities, new outcomes Determine what outcome should result among infinite possibilities Reliance on process over formulae Humans are central actors “in the loop”
University of Washington HCDE 518
Design vs. Art
Design (as we regard it) concerns the creation of something useful and usable
Art does not bother with this restriction The test: how to deem what is “good”?
University of Washington HCDE 518
Other Contrasts
Interface vs. interaction design Artifact versus sequence Graphic < interface < interaction < user experience
Usability vs. user experience (UX) design Evaluation versus holistic design Designing it right vs. the right design
University of Washington HCDE 518
design vs. Design
design: the general activity we’ve been talking about so far
Design: the formal field, including theory, methods, literature, and practice
University of Washington HCDE 518
Who Does Design? Designers! Designers are often…
Applied anthropologists Design ethnographers Social psychologists Cognitive psychologists Experimental psychologists Computer scientists Engineers Interface designers Interaction designers Industrial designers Graphic designers Information architects Usability professionals Technical writers Dramatists
University of Washington HCDE 518
Can Anyone be a Designer?
Don Norman says “yes” Mostly in the “design” sense
Bill Buxton says “no” Mostly in the “Design” sense
What do you think?
University of Washington HCDE 518
University of Washington HCDE 518
University of Washington HCDE 518
What is Designed?
“Look around you. The only thing not designed is Nature.” David Kelley
Anything consciously intended for human use is designed Often poorly, though :(
University of Washington HCDE 518
Why is Design Hard?
Interface design is multidisciplinary Judging/predicting which designs will be
successful and which will not is difficult It is simply hard to come up with good
solutions The space of “the possible” is vast compared to
the space of “the good”
University of Washington HCDE 518
Why is Design Hard?
All design involves making tradeoffs Can’t maximize everything
Good designs are non-obvious Humans are unpredictable Humans make errors
Mistakes Slips
Design relies on process expertise, not knowledge expertise
University of Washington HCDE 518
Core Skills of Design
To synthesize a solution from all of the relevant constraints, understanding everything that will make a difference to the result
To frame, or reframe, the problem and objective To create and envision alternatives. To select from those alternatives, knowing intuitively
how to choose the best approach. To visualize and prototype the intended solution
University of Washington HCDE 518
One View of the Design Process
University of Washington HCDE 518
Sketches on Design Thinking (Andy Ko)
University of Washington HCDE 518
Design is not just “lipstick on a pig”
Not just changing how things look Or making things pretty Or designing graphics
University of Washington HCDE 518
Interaction design mantras
“The user is not like me.” –Don Norman “The best way to have good ideas is to have
lots of ideas.” – Linus Pauling “Fail often to succeed sooner.” – IDEO “Enlightened trial-and-error succeeds over the
careful planning of the lone genius.” – IDEO
University of Washington HCDE 518
“The user is not like me”
Why not? (from Norman) Designers are much more familiar with the
interface and with the problems being solved than users.
Designers are confident. Users are often fearful. Designers work in settings that are different than
the context in which the product may be used. Designers may have different skills than users
(e.g., perceptual, cognitive, or domain skills).
University of Washington HCDE 518
Repeat it out loud
“The user is not like me”
University of Washington HCDE 518
BREAK – 5 MINUTES
University of Washington HCDE 518
A1: Thinking about Design
Think about the objects with which you interact and how they’re designed
Derive design principles
Assignment description posted online (A1) Due next Wednesday, 10/5/11
University of Washington HCDE 518
VIDEOS – WHAT IS DESIGN?
University of Washington HCDE 518
Interviews from Moggridge (2007)
Gillian Crampton Smith (Director, Ivrea) What is interaction design? 4 minutes
Bill Verplank (Xerox Star) MyPC 3 minutes
Cordell Ratzlaff (Mac OS X) MyPC 3 minutes
University of Washington HCDE 518
Lessons?
What lessons do these interviews hold?
University of Washington HCDE 518
Next Class Topics
Wednesday, October 5th The User-Centered Design Process
Upcoming Work Get started on readings and reflections Assignment 1 Obtain a sketchbook
Sketch 3 sketches on whatever you want (open-ended)