Unified Communications and Virtualization 101discover.mitel.com/rs/...UC_Virtualization_101_Zmag...UNIFIED COMMUNICATIONS AND VIRTUALIZATION 101 11 What is VMware vMotion? VMware®

Unified Communications andVirtualization 101

Table of Contents:

What is unified communications? .............................................................................................. 3

What is unified messaging? ...................................................................................................... 3

What is presence and availability? ............................................................................................ 4

What is conferencing and collaboration? .................................................................................. 4

What is UC application integration? .......................................................................................... 5

What is VoIP? ............................................................................................................................ 5

What is Mitel Communications Director? .................................................................................. 7

What is Virtual Mitel Communications Director? ...................................................................... 7

What is Mitel Virtual Solutions? ................................................................................................ 8

What is Virtual Mitel Application Suite? .................................................................................... 8

What is Virtual Mitel Border Gateway? ...................................................................................... 8

What is Virtual Unified Communicator Advanced? .................................................................... 8

What is virtualization? .............................................................................................................. 9

What is a virtual machine? ........................................................................................................ 9

What does “hosted” mean? .................................................................................................... 10

What does “bare metal” mean? .............................................................................................. 10

What is VMware vMotion? ...................................................................................................... 11

How do I convert physical machines to virtual machines? ...................................................... 12

How do I manage my virtual machines? .................................................................................. 14

How do I do load balancing and achieve HA?.......................................................................... 15

Why virtualize voice? .............................................................................................................. 16

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What is Unified Communications?Unified communications (UC) is the convergence of voice communications, computer networks,business applications and devices. UC at Mitel® encompasses much more, including the integrationof voice, email, instant messaging, unified messaging, mobility, presence and availability,conferencing and collaboration, and application integration.

This next evolution of communications changes how individuals, groups, and organizations conductbusiness. The key benefits of UC include lower communications costs, improved employee efficiencyand productivity, enhanced responsiveness to customers, suppliers and partners, and streamlinedIT management and lower total cost of ownership. Unified communications products from Mitelinclude Mitel Communications Director, Mitel Applications Suite, Mitel Border Gateway, andMitel Unified Communicator® (UC) Advanced.

For more info, go to:

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What is Unified Messaging?Unified messaging allows users to manage all forms of electronic messages including voice mail,email, and faxes through the interface that suits them best at that particular moment whether itbe a desk-phone, a mobile device, or a PC. For example, voice mail messages, can be delivered to auser’s email inbox and reviewed through a headset or speakers rather than simply via a desk-phone.Key benefits include increased user productivity and responsiveness, a lower total cost of ownership,and improved customer service levels. Unified messaging products from Mitel include UnifiedCommunicator Advanced, Mitel Applications Suite and Mitel NuPoint Unified Messaging™ (UM).



UNIFIED COMMUNICATIONS AND VIRTUALIZATION 101

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What is Presence and Availability?Presence and availability refers to a user’s ability at any given time to show other users’ availability(or status) in real time and preferred method(s) of communication. As an integral part of unifiedcommunications applications, the user’s contacts are armed with more complete and detailedinformation prior to engaging in communications with them – e.g., are they on the phone, awayfrom their desk, or in a meeting? This degree of accessibility results in more efficient interactionswith business partners, customers, and co-workers. Presence and availability capability is includedin Mitel Unified Communicator Advanced and Mitel Applications Suite.



What is Conferencing and Collaboration?Conferencing and collaboration solutions provide users with an interactive, real-timeexperience that allows the same type of sharing of information and teamwork as if they wereactually face-to-face. These solutions range from simple audio conferencing, to desktop video andweb conferencing, to high definition video and document collaboration that provides an immersive“in the room” meeting experience. Conferencing and collaboration solutions enable fasterdecision-making and improve productivity within geographically dispersed work groups. Theycan be used as alternatives to business travel and keep you connected with colleagues, customers,and business partners. Conferencing and collaboration products from Mitel include Mitel UnifiedCommunicator Advanced, Mitel Audio Web Conferencing, and Mitel TeleCollaboration Solution.




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What is Unified Communications (UC) Application Integration?UC application integration embeds voice communications and conferencing and collaborationcapabilities into mission-critical business process systems and applications such as CustomerRelationship Management (CRM), Enterprise Resource Planning (ERP), and service desk operations.Integration flexibility provides users with the tools to manage and control their personalcommunications within the context of the way they do business. This creates a consistentuser experience from application to application, greatly simplifying the communicationexperience and improving worker efficiency.



What is VoIP?Voice over Internet Protocol (VoIP) is voice communications delivered over an IP or data networksuch as the Internet. Information is sent in digital form (packets) rather than using the traditionalcircuit-switched form. Voice packets differ from data packets in that they are generally all thesame size and they arrive in sequence. With VoIP communications systems, both voicecommunication and data transfer are over a single network – this can significantlyreduce infrastructure costs for organizations.



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What is Mitel Communications Director?Mitel Communications Director (MCD) call control software allows you to operate yourcommunications system with flexibility, ease, and reliability. This powerful software is the heartbeatof the UC solution running on your choice of platform such as the proprietary Mitel 3300 family ofcontrollers or industry standard servers from Sun Microsystems, HP, and IBM®. MCD supports theindustry’s largest range of desktop devices and accessories, both wired and wireless, along with apowerful suite of applications including multimedia collaboration, customer relationshipmanagement, and unified messaging.



What is Virtual Mitel Communications Director?Virtual Mitel Communications Director (Virtual MCD) is Mitel’s first virtual appliance to runon VMware infrastructure. It offers the same MCD software deployed on the Mitel 3300, andmaintains the rich industry-leading voice communications that sets Mitel apart. The virtualappliance uses open standard definitions, enabling it to be inserted into virtualized data centersalong with other business applications. It can be deployed on any industry standard server. WithVirtual MCD, you can access the full range of telephony features including dynamic extension,clustering, resiliency support, SIP service provider interconnect, and multi-node management.


http://vmware.mitel.com

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What is Mitel Virtual Solutions?Mitel Virtual Solutions is a portfolio of software products that allow you to run yourUC applications in the same virtualized environment with your data applications – now youcan treat voice like any other virtualized application in the data center. In addition to Virtual MitelCommunications Director (Virtual MCD), all of the core UC applications are available includingVirtual Mitel Applications Suite (Virtual MAS), Virtual Mitel Border Gateway (Virtual MBG), andVirtual Unified Communicator® (UC) Advanced (Virtual UC Advanced).

What is Virtual Mitel Application Suite?Virtual MAS provides small and medium-size businesses a rich set of advanced IP applicationsincluding Mitel NuPoint Unified Messaging™ (UM), Mitel Speech Auto-Attendant, Mitel UnifiedCommunicator® (UC) Mobile, Mitel Audio & Web Conferencing (AWC) and Mitel Teleworker Solutionvia an integration with Virtual Mitel Border Gateway. Available as a virtual appliance, this selectcombination of applications works seamlessly on a single server to improve your ability to manageinformation flow amongst customers, partners and suppliers to create a competitive advantage.

What is Virtual Mitel Border Gateway?Virtual MBG, available as a virtual appliance, is a platform for the secure deployment of multiplenetwork connectivity services in a number of network edge scenarios including teleworking, allowinga secure plug and play solution for remote workers; SIP Trunk Proxy service for a SIP-aware firewallat the edge of the company network, eliminating the need for third party firewalls, and simplifyingconfiguration and deployment; and Application Web Proxy Service enabling trusted connectivitybetween the company LAN and the public internet to provide secure access for unifiedcommunication and collaboration via Virtual MAS.

What is Virtual Unified Communicator Advanced?Virtual UC Advanced is a virtual appliance that integrates your communications tools in asecure and centralized system from your desktop or a mobile device. Virtual UC Advanced givesyou real-time access to everyone in the organization, on or off the premises, with user and phonepresence information that makes every phone call or instant message (IM) count, and simple waysto manage your personal communications. Employees can find, communicate, and collaborate withothers quickly, easily and in the moment.




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What is virtualization?Virtualization is software technology that makes it possible to run multiple operating systems andmultiple applications on the same computer at the same time, increasing the utilization andflexibility of hardware.


http://vmware.com/virtualization/

What is a virtual machine?A virtual machine is a tightly isolated software container that can run its own operatingsystems and applications as if it were a physical computer. A virtual machine behaves exactlylike a physical computer and contains its own virtual (ie, software-based) CPU, RAM hard diskand network interface card (NIC).

An operating system can’t tell the difference between a virtual machine and a physical machine, norcan applications or other computers on a network. Even the virtual machine thinks it is a “real”computer. Nevertheless, a virtual machine is composed entirely of software and contains nohardware components whatsoever. As a result, virtual machines offer a number of distinctadvantages over physical hardware.


http://vmware.com/technology/virtual-machine.html

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What does “hosted” mean?One type of virtual environment is hosted. A hostedenvironment runs on an underlying host operating systemsuch as Windows, Linux, or Mac OSX. A virtualization layeris installed on top of the host OS and then it is possibleto create virtual machines (VMs) inside of that virtualizationlayer. Hosted products from VMware include VMware Fusion®

(to run Windows operating systems inside a Mac), VMware®

Server and VMware® Workstation (to run Windows inside ofLinux or Linux inside of Windows).


http://vmware.com/products/fusion/

What does “bare metal” mean?One alternative to the “hosted” model streamlines the hostOS and virtualization layers into one hypervisor. A hypervisoris a thin layer of software that runs directly on the computerhardware – this is called “bare metal” implementation whenthe virtualization layer is installed directly on top of thephysical server. This software layer creates virtual machinesand contains a virtual machine monitor or “hypervisor” thatallocates hardware resources dynamically and transparentlyso that multiple operating systems can run concurrently on asingle physical computer without even knowing it. The VMwarehypervisor products are VMware® ESX and VMware® ESXi.


http://vmware.com/products/vi/


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What is VMware vMotion?VMware® vMotion™ technology leveragesthe complete virtualization of servers, storageand networking to move live virtual machinesnon-disruptively from one server to another.The entire state of a virtual machine isencapsulated by a set of files stored onshared storage, and VMware® vStorage VMFScluster file system allows both the source andthe target VMware® vSphere™ host server to access these virtual machine files concurrently.The active memory and precise execution state of a virtual machine can then be rapidly transmittedover a high speed network. Since the network is also virtualized by VMware vSphere, the virtualmachine retains its network identity and connections, ensuring a seamless migration process.It is also the foundation for VMware Distributed Resource Scheduler, VMware High Availability,and VMware Distributed Power Manager.

VMware vMotion allows you to:• Perform live migrations with zero downtime for the user.• Perform hardware maintenance without scheduling downtime and disrupting

business operations.


http://www.vmware.com/products/vi/vc/vmotion.html

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How do I convert Physical Machines to Virtual Machines?VMware® vCenter Converter can run on a wide variety of hardware and supports most commonlyused versions of the Microsoft Windows and Linux operating systems. With this robust, enterprise class migration tool you can: • Quickly and reliably convert local and remote physical machines into

virtual machines without any disruption or downtime.• Complete multiple conversions

simultaneously with a centralizedmanagement console and an intuitiveconversion wizard.

• Convert other virtual machine formatssuch as Microsoft Virtual PC and MicrosoftVirtual Server or backup images of physicalmachines such as Symantec Backup ExecSystem Recovery or Norton Ghost 12 toVMware virtual machines.

• Restore VMware® Consolidated Backup(VCB) images of virtual machines to runningvirtual machines.

• Clone and backup physical machines tovirtual machines as part of your disasterrecovery plan.


http://www.vmware.com/products/converter/

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I created my VMs. Now how do I manage them?VMware® vCenter™ Server provides a scalableand extensible platform that forms thefoundation for virtualization management.It is the simplest, most efficient way –to manage VMware vSphere – whetheryou have ten VMs or tens of thousands ofVMs. It provides unified management ofall the hosts and VMs in your datacenterfrom a single console with an aggregateperformance monitoring of clusters, hostsand VMs. VMware vCenter Server givesadministrators insight into the status and configuration of clusters, hosts, VMs, storage, the guest OS and other critical components of a virtual infrastructure – all from one place.

VMware vCenter Servers lets administrators rapidly provision VMs and hosts using standardizedtemplates, and ensures compliance with vSphere host configurations and host and VM patch levelswith automated remediation. VMware vCenter Server also gives administrators control over keycapabilities such as VMware VMotion, Distributed Resource Scheduler, HA and FT. VMware vCenterServer enables efficient management of a large scale enterprise, giving you the ability to managemore than 1,000 hosts and up to 10,000 VMs from a single console.


http://www.vmware.com/products/vi/vc/

http://www.vmware.com/technology/virtualization-resources.html


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How do I do load balancing and achieve HA?VMware HA is a feature-rich product thatcontinuously monitors all physical servers in aresource pool and restarts virtual machinesaffected by server failure. VMware HA:

• Monitors and detects virtual machines for“guest OS” failures and automatically startsvirtual machines after user-specified intervals.

• Detects server failures automatically, usinga “heartbeat” on servers.

• Restarts virtual machines almost instantly withouthuman intervention on a different physical server within the same resource pool.

• Continuously monitors and chooses the optimal physical servers within a resource pool on which to restart virtual machines (if used in conjunction with VMware DRS).


http://www.vmware.com/technology/high-availability/

http://www.vmware.com/solutions/continuity/highavailability.html

http://www.vmware.com/products/vi/vc/ha.html

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Why virtualize voice?

Top 5 Reasons to adopt the Mitel Virtual Solution within your data center:

CIOs can now fundamentally change the way they think about their IT infrastructures andtheir resources. Resources and personnel that have traditionally been devoted to maintainingseparate voice and data infrastructures can now be focused on a single infrastructuredeveloping new applications and services that build competitive advantage for the organization.

Reduce datacenter costs by reducing your physical infrastructure and improving your serverto admin ratio: Fewer servers and related IT hardware means reduced real estate and reducedpower and cooling requirements. Better management tools let you improve your server to adminratio so personnel requirements are reduced as well.

Increase availability of hardware and applications for improved business continuity: Securelybackup and migrate entire virtual environments with no interruption in service. Eliminateplanned downtime and recover immediately from unplanned issues.

Gain operational flexibility: Respond to market changes with dynamic resource management,faster server provisioning and improved desktop and application deployment.

Get more out of your existing resources: Pool common infrastructure resources and break thelegacy “one application to one server” model with server consolidation.



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www.mitel.comTHIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as ofthe date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have noobligation to you as a result of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

© Copyright 2010, Mitel Networks Corporation. All Rights Reserved. GD 1132_6499

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Unified Communications and Virtualization 101discover.mitel.com/rs/...UC_Virtualization_101_Zmag...UNIFIED COMMUNICATIONS AND VIRTUALIZATION 101 11 What is VMware vMotion? VMware®