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Understanding the Dell EMC Services Portfolio 1
Understanding the Dell EMC Services Portfolio
Understanding the Dell EMC Services Portfolio 3
Why partner with Dell EMC Services? Dell EMC Services capabilities:
Dell EMC Services were developed with the channel in mind. Partners have more choices today on how you include services and deliver more value to your customers. Dell EMC services scale to meet your customer requirements while giving you flexibility and bench strength when and where you need it.
• 35,000+ Dell EMC professionals
• Broad & deep technical expertise
• 55+ languages
• Industry certifications
OUR PEOPLE
• 165 countries
• 6 Global Command Centers
• 12 Centers of Excellence &
Joint Solution Centers
• 87 technical support sites
• 2200 carry-in service centers
OUR PLACES
• 121M+ systems supported
• 15.5M+ dispatches
• Core to edge coverage
• 1035 parts distribution centers
OUR REACH
• 94% customer satisfaction rating
• Temkin Group CE Excellence
• TSIA STAR awards
• Microsoft Deployment Partner of
the Year
OUR PROOF
• Resell Dell EMC Services to
enhance value and earn lucrative
rebates.
• Co-deliver by obtaining a Service
Competency in deployment then
co-deliver Dell EMC ProDeploy
services.
• Deliver your own services
by expanding your services
capabilities by obtaining Services
Competencies
PARTNERS CAN
CONSULTING DEPLOYMENT SUPPORT TRAINING
• Improve client deals 30%
• Grow enterprise deals 80%
• Expand accounts 26%
INCREASE REVENUE
• Additional resale margin
• Industry leading rebates
• Delivery enablement
MARGIN & PROFITABILITY
• Broad & deep expertise
• Expand your bench
• Deliver more value
COMPETITIVE ADVANTAGE
• Edge-to-Core-to-Cloud
• Robust services portfolio
• Integrated solutions
DELIVER SOLUTIONS
Dell EMC Services portfolio covers consulting to deployment and support to training, our services help drive the rapid adoption and optimization of your customer’s digital technologies and the business critical systems that support them spanning from the edge to core to cloud. Each focus area in our portfolio is rich in time-tested capabilities, experts, their tools and their experience.
Understanding the Dell EMC Services Portfolio 32 Understanding the Dell EMC Services Portfolio
ConsultingHarness business urgency
DeploymentDeployment expertise designed for you
We’ve spent over 30 years building a deployment practice to complement your services so you can efficiently deploy your customer’s digital technology with less effort and more control. Who’s better suited to implement the latest Dell EMC systems than Dell EMC engineers with our approved partners?
Utilize our expert consultants, our guidance, technical expertise, planning, digital tools, and execution.
Our consultants help you rapidly transform your customer’s business or organization by leveraging the latest technologies, decreasing costs, reducing risks, and driving innovation in the new digital economy.
“Dell EMC played a significant role as our digital transformation partner. Their expertise across disciplines — business, IT, agile development, program management — helped us shape our vision and turn that vision into reality… The business results have been exceptional.”
-- Bank of Ireland
“…we cut our imaging time by 50 percent, thanks to Dell deployment. And having just a single PC image to support, combined with their endpoint management tools, has helped reduce our help-desk tickets by 80 percent.”
-- Birmingham-Southern College
Capability
Planning
Configuration
Integration
Data Migration
Post-implementation
At the Edge
Planning, project management and portal to control all aspects
Factory distribution point for SCCM configuration; dynamic imaging
Onsite installation anytime 24x7
Connected Configuration enables pre-integration – SCCM images, BIOS, and domain join
Secure migration using peer-to-peer and data wipe of retired systems
Resident experts, best practices, documentation, knowledge transfer
At the Core/Cloud
Site readiness, implementation planning and project management
Install and configure system OS, firmware and hypervisor
Onsite rack, stack, cable and label
Tool driven environment mapping and reporting; multivendor integration testing for networking
Data migration analysis and recommendation for storage
Resident experts, best practices, documentation, knowledge transfer
Installation
Determine business-criticality of assets and implement a cyber-attack recovery vault to minimize impact of an attack
Cyber-attack recovery strategy and implementation
Modernize apps for Pivotal Cloud Foundry and implement agile development and continuous delivery processes
Cloud-native app modernization and DevOps
Quickly implement hybrid cloud platforms and drive adoption by migrating the right applications and updating IT processes
Multi-cloud implementation and operating model
Leverage data science, predictive analytics, and modern app development to identify and mine big data value
Big data, analytics, and IoT strategy and implementation
Assess business and technology requirements for Microsoft platform upgrades, modernization, and migration to cloud
Modernization and optimization of Microsoft technologies
Understanding the Dell EMC Services Portfolio 54 Understanding the Dell EMC Services Portfolio
TrainingDevelop your talent
“…the Cloud Architect certification was the perfect way to get some additional knowledge and bring some industry validation…”
-- Pomeroy IT solutions
SupportMaximize productivity
“With Dell ProSupport Plus, I have one person to contact: my Technical Account Manager. I save a lot of time and can focus on on-going and new IT projects. Our systems are more reliable overall because our Technical Account Manager collaborates proactively.”
-- Makita Germany
Capability At the Edge At the Core/Cloud
Tools
Experts
Comprehensive
Onsite
Extra Coverage
Proactive monitoring for automatic issue prevention and resolution
Self-service portal for case mgmt. and parts dispatch
Priority access to in-region ProSupport engineers
Comprehensive HW and SW with collaborative 3rd party assistance
Next business day onsite after remote diagnosis
Accidental damage repair and hard drive retention
Proactive monitoring for automatic issue prevention and resolution
Self-service portal for case mgmt. and parts dispatch
Elite ProSupport Plus engineers; dedicated TAM and reporting
Hypervisor, OS and 3rd party applications support
Next business day or mission critical parts & labor response
Health check and recommendations; system maintenance
• Instructor-Led
• Self-paced Streamingv
• E-learning
• Massive Open Online Courses(MOOCs)
• Free eLearning
• Custom-built On-Demand Leaning Centers
• Big data analytics and scale-out• Modern application development
DIGITAL
• All-flash storage infrastructure• Converged infrastructure• Hybrid cloud
• Networking and servers• Organizational transformation• Software-defined data center
IT
• End-user computingWORKFORCE
• Data protectionSECURITY
Develop and retain valuable IT talent to lead your transformation into the digital enterprise of the future.
For IT professionals and the entire organization, our education experts and learning experiences enable you to maximize return on your investment in technology and learning.
Dell EMC support and maintenance, powered by personalized, proactive and predictive capabilities and an elite team of experts, we optimize your customer’s IT investments.
With digital tools such as MyService360 and SupportAssist, Dell EMC Support Services help increase uptime, prevent issues, accelerates repairs, and reduces IT effort.
Understanding the Dell EMC Services Portfolio 76 Understanding the Dell EMC Services Portfolio
Dell EMC Product and Services Grid
CONSULTING DEPLOYMENT SUPPORT TRAINING
PCs and tablets:Optiplex, Precision
Latitude, Chromebook, Vostro
Modernization and optimization of Microsoft technologies
• ProSupport Client Suite
• Accidental Damage• Keep Your Hard
Drive
• ProDeploy Client Suite
• Configuration• Logistics• Asset Tagging &
Reporting
• Client Support and Troubleshooting
Servers:PowerEdge, R Series, C Series, T SeriesComprehensive
Multi-cloud implementation and operating model
• ProSupport Enterprise Suite
• Warranty renewals
• ProDeploy Enterprise Suite
• Enterprise Configuration
• Rack Integration• Data Migration• Residency
• PowerEdge Essentials
Networking:N1500, N2000, N3000, N3132/N2128, N4000, X Series
Multi-cloud implementation and operating model
• ProSupport Enterprise Suite
• ProDeploy Enterprise Suite
• Enterprise Configuration
• Rack Integration• Data Migration• Residency
• Networking Essentials
• Networking Installation and Configuration
• Networking Planning
Storage:Compellent, EqualLogic, PowerVault
• IT Transformation• Hybrid Cloud
Deployment
• ProSupport Enterprise Suite
• ProDeploy Enterprise Suite
• Enterprise Configuration
• Rack Integration• Data Migration• Residency
• Storage Essentials • PS or SC Series
Installation and Configuration
• PS or SC Series Planning
• PS or SC Series Storage Administration and Management
Storage:Connectrix, DSSD, ECS, ISILON, ScaleIO, Unity, ViPR, VMAX, VNX, XtremeIO
• IT Transformation• Hybrid Cloud
Deployment
• ProSupport Enterprise Suite
• Planning & Design• Deploy, Installation
& Configuration• Data Migration • Integration• Intelligent Data
Mobility• Residency
• Storage Essentials • (Product)
Fundamentals• Learning Center• Performance
Workshops
© Copyright © 2017 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners.
8 Understanding the Dell EMC Services Portfolio