informwww.turnerandtownsend.com

Issue 01 | 2013

Natural resourcesMining and metals. Oil and gas. Renewable energy.

NewsAwards. Community. Locations. People. Performance. Projects.

InfrastructureAirports. Ports. Rail. Roads. Transport. Water.

PropertyEducation. Leisure. Offices. Retail. Sport. Sustainability. Telecoms.

,In this issue

inform02

Business news

Property

04

05 Success in New YorkMetLife and Tiffany & Co appointments highlight the value of a global network delivering world-class services wherever clients need it.

Another step up in the USA year since Turner & Townsends strategic expansion on the US east coast, the New York team is 25 percent larger, and now the business is growing again with a major step up in resources and a new base in Colorado.

06 360 serviceIndias leading telecoms business invests in all-round customer support.

07 The clients viewBharti Airtels Ashish Mehrotra shares his experience of delivering a groundbreaking network experience centre in India.

inform Issue 01 | February 2013Get in touchTo get in touch with a member of our global team please use the office contact details available on our website: turnerandtownsend.com/wherewework

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Editorial contactTurner & Townsend, 7 Savoy Court, London, WC2R 0EX, United Kingdom Tel: +44 (0)20 7544 4000 Email: inform@turntown.com Follow us on Twitter @turnertownsend

Turner & Townsend plc. The contents of this issue should not be reproduced in whole

or in part without our permission.

12 Adding airport valueSupporting airport development in Oman and Dubai International Airport expansion.

13 Five years onHeathrow Airports Terminal 5 revolutionised major construction projects in the UK. Now Terminal 2 is following in its footsteps.

14 A new port for Durban Seaport transformation plan for Durbans former airport site.

15 Birmingham boost Triple transport boost set to unlock additional economic growth in the UKs second city.

Infrastructure

08 Green buildingSiemens global property portfolio sets a new green standard.

09 Englands soccer homeSt Georges Park hits the target.

10 Tomorrows showroomAudis new digital showroom creates the ultimate car buying experience.

11 Middle East milestonesDubai office supports Tiffany & Co expansion. Waterfront masterplan takes shape in Abu Dhabi.

,inform 03

Welcome

The View from The Shard

The bigger pictureNatural resources

Business news

19 Community Worldwide senior appointments. Latest awards and community partnerships.

16 Beneath the surfaceDiamond-mining operation a first for India; project updates from Peru and Australia.

17 New era of offshore gasPioneering the development of offshore gas fields. Greater cost certainty for oil and gas projects in Oman and Australia.

18 Testing the watersTax incentive boosts North Sea oil and gas. Malaysias Petronas breathes new life into offshore oilfield. Another UK dash for gas?

Welcome to the first issue of inform. In a business growing as fast as ours, it can be challenging to see the bigger picture and on the following pages we are pleased to share the latest news relating to our people, projects and performance around the world. Our one business model enables us to add value for our global clients across a range of sectors. This synergy is certainly working in India where we have recently won our first mining contract in the country (page 16). We also recently celebrated the launch of a groundbreaking network experience centre in

Manesar for telecoms giant Bharti Airtel (page 6). Their head of real estate and facilities management, Ashish Mehrotra, explains why these are exciting times for Indias real estate sector on page 7. 2012 was undoubtedly challenging for the industry, and we werent alone in looking for opportunities to extend the reach of our services into both emerging and more mature markets. Just over a year after our successful merger with New York-based Ferzan Robbins & Associates (page 5), our US presence has been further strengthened with the establishment of Turner & Townsend Larkspur in Denver, Colorado. Our acquisition of conceptual estimation specialists Larkspur Associates will greatly benefit our global clients across the mining, oil and gas sectors (page 4). You can keep up to date with all of our news on our website or by following us on Twitter (@turnertownsend). I hope you find inform of interest and I would be keen to hear what you think.

Vincent ClancyChief Executive Officer Turner & Townsend

The View from The Shard

There are few bigger pictures than the panorama of London that visitors to The View from The Shard can now enjoy from its newly opened viewing platform. A 310m vertical city, The Shard is the tallest building in Western Europe, and the most visible element of the much wider London Bridge Quarter vision that Turner & Townsend is helping Sellar Property Group to deliver.

20 Join the team at MIPIMMeet the team at MIPIM, and read the latest insights into commercial performance, hotels and auto retailing in Asia.

Business news

inform04

Global reach

In a landmark move, a new Turner & Townsend office has been established in Kampala, Uganda.

The company opened its first overseas office in Johannesburg in 1982 and now operates from seven bases across South Africa, Botswana, Zimbabwe and Uganda.

The business has been supporting public and private sector investors and delivering projects in Uganda and Tanzania since 2005.

The new Kampala office creates a hub for the companys growing workload across what the World Bank described in 201011 as the improving business environment of the East Africa Community.

Ugandas Minister of Trade and Industry, the Honourable Amelia Kyambadde (centre) with Turner & Townsends Elizabeth Natukunda (left) and Ian Donaldson, Managing Director, Africa, at the opening of the new Turner & Townsend office in Kampala.

Another step up in the US

The Hague doublesstrength in NetherlandsAmong the latest Turner & Townsend offices, a new base in The Hague doubles the companys presence in the Netherlands. Alongside an existing base in Amsterdam, the new office strengthens support for global clients particularly in natural resources, but also provides a platform for the business to expand in all key sectors in the country.

A first in OmanA new office in Oman underpins the companys rapid growth in the Middle East. The new Muscat base enables the business to extend a full range of services to clients investing in the regions key growth areas. These include utilities infrastructure, airports, tourism and leisure, and commercial and residential construction.

Uganda hub serves East Africa

Oman has a growing economy

and a visionary development

strategy. The new office

reinforces our long-term

commitment to the region and

were looking forward to adding

value to many other projects and

programmes here.

Oman Country Director, David Frizell

Turner & Townsend has acquired Colorado-based Larkspur Associates LLC.

Larkspur has a track record of excellence in preparing conceptual and detailed estimates for projects in a range of industries in the US, Canada, Mexico, Latin America, Australia and Europe. Their expertise has played a key part in the planning of major projects in the oil and gas, chemicals, power, and minerals industries. Larkspur also provides scheduling and cost control support throughout a projects life cycle.

Turner & Townsend Larkspur LLC will continue to serve clients from Denver, Colorado (pictured), under the direction of Larkspurs Chris Walker, Bryan Thurlow, and Robin Feder.

Were looking forward to combining our front-end expertise with Turner & Townsends unparalleled programme management pedigree, said Turner & Townsend Larkspur LLC Director, Chris Walker. Together we will be able to offer clients a comprehensive solution, from conceptual estimating to final project close-out.

The addition of Larkspur will

substantially strengthen our

offering in the US. We work with

many of the biggest players in

the mining, oil, and gas sectors

who will benefit from this

added expertise.

Turner & Townsend CEO, Vincent Clancy

inform 05

Business news

MetLife crowns a great year

Although it is early days for this particular appointment, says John Robbins, co-Principal of the New York office, it demonstrates that major clients such as MetLife, who have a portfolio of over 1,900 properties worldwide, appreciate the value of a consultancy with roots here in New York that can also give them the same standard of dependable service wherever in the world they need us.

The MetLife framework appointment is the latest success in a first year that has seen the New York office grow by 25 percent, and has fully integrated Ferzan, Robbins & Associates into the fast-expanding Turner & Townsend business throughout the Americas.

With over 70 people in New York alone, the team will continue to play an important part in the success of the business not only in North America, but in many other parts of the world too, says Peter Ferzan, co-Principal. As part of Turner & Townsend, we can deliver services and support here for multinational clients, and a growing number of existing clients, like Tiffany & Co, can take advantage of our global network in the Middle East, Latin America and Asia.

Founded in New York in 1863, The Metropolitan Life Insurance Company today serves 90 million customers in more than 60 countries.

Turner & Townsend currently has six offices providing a full range of services to clients in the US, five in Canada and one each in Brazil, Chile and Peru. Further expansion in the Americas is planned in 2013.

After the stormAlthough not directly affected by Hurricane Sandy last October, the New York team is committed to contributing to the massive rebuilding and restoration work now underway. The business has pledged its support to San Francisco-based Architecture for Humanity in their quest to realise projects, including the creation of new housing for the estimated 20,000 people whose homes were destroyed by the storm. They also hope to rebuild public school athletic facilities, and address greater long-term resiliency for area construction overall.

New York connections lead to multinational Tiffany & Co appointment > page 11

One of the worlds leading insurance companies, MetLife, has appointed Turner & Townsend Ferzan Robbins to its North America project management framework. Coming at the end of the first year of the merger between Turner & Townsend and New York-based Ferzan, Robbins & Associates, the appointment underlines the strategic value of this union.

Americas New York

Turner & Townsend

begins the new year

with 3,100 people in 76 offices across 32 countries

Success in Brazil

Turner & Townsends So Paulo office is celebrating its first anniversary and an exceptional year for the business throughout Latin America.

In the year since it was established, the team in Brazil has grown from four to 20 people, serving a growing client base including Anglo American, BP, Barclays, Chevron, Nissan and Shell.

Property

inform06

A 360 vision of customer service

Leading Indian telecommunications giant, Bharti Airtel, has set a world-class benchmark with the inauguration of its new Network Experience Centre in Manesar, near Delhi.

The 15,000m2 earthquake-proof facility houses one of the worlds largest LED audio-visual walls at 335m2, allowing

Airtel to monitor all its mobile, landline, broadband and other telecoms services to 200 million customers across India and southern Asia, from this single location.

The new operations centre will enable Bharti Airtel to provide a seamless, best-in-class service to customers across the region, and the flexibility to

set the pace in the introduction of new technology such as 4G.

For Turner & Townsend, the Airtel centre has allowed the team in India to demonstrate a wide range of expertise in project, cost, ICT and construction management in the delivery of a technologically intensive and demanding project.

Bharti Airtel is one of the four largest mobile phone service providers in the world, with over 259 million customers in 20 countries throughout Asia and Africa. At peak times the company connects six million voice and five million data customers concurrently, and handles over 80 billion minutes of voice and 24 petabytes of data traffic every month.

Helping out at the Daya Vihar Orphanage

The companys Mumbai office dedicated their volunteering days during Turner & Townsends global Corporate Social Responsibility (CSR) Week in October to redecorating communal spaces at Daya Vihar Orphanage.

The team also held a number of fundraising events to help the orphanage buy food and clothing, and pay school fees.

New managing director for India

Mark Richards has been appointed Managing Director for India. Previously Kazakhstan Country Manager, Mark takes over the 100-strong India team from Robert Hewitt, who established the first Turner & Townsend office in Mumbai in 2007, and who moves back to the UK after a bumper year for the company in Asia which saw revenue increase by 30 percent to 16.6m.

Global appointments > page 19

I inherit a strong client base in India and a highly motivated team, and I am excited about working with them to develop our business in the coming years.

India

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Property

What is your main motivation in your career?

Throughout my career, Ive relished the challenge and reward of producing things that people can see and enjoy. There is no more immediate way to improve peoples lives than by improving the buildings they live and work in.

What qualities does this work demand to be successful?

Ive worked across a range of sectors, from hotels to IT and now telecoms. Im convinced that, whatever the project, wherever it is, a few things remain constant in real estate hard work, attention to detail, flexibility and the desire to deliver the best are essential traits.

Ours is a demanding and competitive industry, and if your skills are superficial you wont last long. Ive always found my core knowledge of engineering to be a huge asset, and it has underpinned much of my work.

Understanding the fundamentals of a project is vital, as is a cool, methodical brain. Management skills are important too, but they are best acquired through experience.

In a country famed for its prowess in IT and outsourced services, Ashish Mehrotra has always been passionate about more tangible things. A civil engineering graduate, he has worked in infrastructure for more than 15 years. His career has taken him to projects in the UK, Mexico, China and Dubai. Now based in Gurgaon in his native India, he is Head of Real Estate for one of Indias leading telecommunications companies, Bharti Airtel.

Ashish MehrotraHead of Real Estate & Facilities Management, Bharti Airtel Ltd

Are there any challenges in delivering a major infrastructure project that are specific to India?

Real estate in India poses its own unique set of challenges. Most projects here involve an army of small, niche contractors as the large, consolidated firms so common in the West are largely absent.

A detailed knowledge of the supply chain is essential, as is good risk management. Foreseeing and preventing risk is crucial in India, and suppliers often need extensive stewardship to ensure they perform as expected.

Official bureaucracy and contractors delivery times can be unpredictable, making an experienced and pragmatic project manager truly essential.

Telecoms are at the heart of Indias impressive rate of growth, but the countrys patchy infrastructure risks holding back progress. Fortunately, the drive to improve it is beginning to bear fruit.

These are exciting times to be involved in Indian real estate the energy and enthusiasm are infectious as the sector does its bit to help the country achieve its potential. I am proud to be part of it.

Interview

Property

inform08

Siemens sets a new green standard

Sustainable buildings

In March last year, the new Siemens headquarters in Moscow became the first LEED Gold-certified office building in Russia. It also won a Green Office Award at the PROEstate 2012 International Real Estate Forum in St Petersburg a clear sign of the countrys growing commitment to sustainability. A year earlier, Siemens City in Vienna became the first office building in Austria to win LEED Gold certification, thanks to energy-saving measures which have reduced the buildings CO2 output by 1,000 tonnes a year.

Turner & Townsend is proud to have helped deliver Siemens sustainable goals in both projects, and in the creation of the Siemens Crystal in London last year. A global showcase for sustainable design and construction built on a former dockyard site in the East London Green Enterprise District, the Crystal is a flagship project for the regeneration of the area and embodies all the principles of urban sustainability that it is promoting. It has been designed as an all-electric building using solar power, ground-source heating and LED lighting. It burns no fossil fuels, recycles harvested rainwater, and provides electric vehicle recharging points for visitors and staff.

The Crystal is on

course to achieve

LEED Platinum and

BREEAM Outstanding

certification.

Energy giant Chevron has appointed Turner & Townsend as principal consultant to help achieve South Africas Green Building Council Green Star 4 sustainability rating for its new head office building in Cape Town. Located in the Century City central business district, the 8,500m2 buildings design includes a 200m3 sub-basement stormwater

storage tank that will provide enough clean water for the Chevron building and its neighbour, and an air-conditioning heat recovery system that will meet all hot water requirements. The specification includes hi-tech glazing to prevent solar heat gain and a digital lighting system to optimise energy use.

Chevron aims for Green Star 4 in Cape TownThe buildings design includes

a 200m3 sub-basement

stormwater storage tank

that will provide enough

clean water for the Chevron

building and its neighbour.

inform 09

Property

HQ completion for Barclays in So PauloBased on a successful track record of office project delivery in North America, Barclays has given Turner & Townsend the opportunity to project manage the completion of their new Latin America head offices in So Paulo.

Taking the reins from the previous project managers, the So Paulo team linked the US-based project management office team effectively with local contractors to successfully complete the 4,600m2 project.

The English Football Associations (FA) new 105m national football centre is off to a royal start as the new training base for all 24 England football teams.

Opened by the Duke and Duchess of Cambridge, the 330-acre parkland centre provides a full range of state-of-the-art training and residential facilities, including 11 full-size outdoor pitches, an indoor pitch, a world-class medicine, rehabilitation

and performance centre, and two hotels offering a total of 228 rooms, managed by Hilton.

Appointed as project and cost managers in 2010, Turner & Townsends goal was to make the difference to English football by delivering St Georges Park on time and on budget. This was achieved, helping to create an early celebration of the FAs 150th anniversary in 2013.

England football centre hits the target

With 1.4 million visitors a year, Chester Zoo is already the most popular wildlife attraction in the UK, but it is now embarking on the first phase of a development programme that will elevate the 78-year-old zoo into one of Europes largest wildlife conservation and leisure attractions. A long-term client, Chester Zoo turned to Turner & Townsend for project management and construction design management coordination (CDMC) advice for the complex process of planning the development programme. With planning secured, the company will now help deliver the 30m Islands phase transforming an unoccupied part of the estate into a series of subtropical islands to provide a natural habitat for endangered species including Sumatran tigers and orangutans.

Construction is ongoing for completion in July 2013 of the 85m new events arena that Glasgow is adding to its highly successful Scottish Exhibition and Conference Centre (SECC) on the banks of the River Clyde. The Foster + Partners-designed 12,000-seat arena is the biggest facility of its kind in Scotland and the only venue of this scale in the UK built specifically for concerts and sports events including the 2014 Commonwealth Games.

The Hydro will add yet another dimension to the SECC, complementing the Clyde Auditorium, also delivered by Turner & Townsend. It is also expected to increase the economic benefits generated by the SECC, which currently attracts more than 1.5 million visitors a year.

Building new islands for the UKs busiest zoo

Scotlands new arena ready for

2014 Commonwealth Games

Environmental reporting goes global

As part of Turner & Townsends commitment to practising what it preaches, the company has extended its environmental reporting programme.

The business is aiming ultimately to measure, monitor and reduce the carbon footprint in all its offices across the whole Turner & Townsend global network.

Global office fit-outsTwo new clients have appointed Turner & Townsend to help manage the fit-out of new premises as part of their own expanding global networks.

Leading US law firm, Reed Smith, is relocating to new offices in Sowwah Square on Al Maryah Island, Abu Dhabis new purpose-built central business district.

The team in Moscow is project managing the fit-out of multinational advertising and marketing consultants Young & Rubicams new headquarters in the prestigious Olympic Hall Business Centre.

Offices

Sport and leisure

Property

inform10

Asia sets the global pace in car salesWhile car sales in Europe and the US remain sluggish, sales in China, India, Indonesia, and Thailand have gained pace. In 2009, China overtook the US to become the worlds largest automotive market and has continued to grow ever since.

Despite a recent drop in global car sales, the overall outlook for the automotive sector remains positive. Sales of new vehicles are expected to reach 96 million by 2016, up from 78 million vehicles in 2012, according to automotive consultancy Urban Science. Sixty per cent of this growth is forecast to come from Asia including 30 percent from China alone.

With extensive global experience of supporting many of the worlds leading car manufacturers, both in manufacturing development and retailing, Turner & Townsend has published a report outlining the key issues for success in car retailing in the new booming markets of Asia.

Insight: Auto retailing in Asia > page 20

Maserati fast-tracks in China

One of the worlds leading supercar brands is rolling out a network of new retail facilities in China and has appointed Turner & Townsend to manage the programme over the next two years.

Italian-made Maseratis plans for China highlight the growing importance of the countrys spending power to the global economy.

Turner & Townsends team in China will be responsible for managing the concept design, monitoring each individual retail project, and optimising the clients value from the supply chain.

Audi pioneers the digital futureAudi set a new auto retailing benchmark with the launch of their Digital City in London last July.

Instead of a traditional 4,000m2 showroom, Digital City offers 420m2 of interactive digital screens in a 650m2 city-centre site that allow customers to create and experience a personalised, virtual reality Audi from 3.5 million possible combinations of model, engine, specification and colour.

For Turner & Townsend, the commission to provide cost and project management and construction design management (CDM) coordination services on this 165m project was an opportunity to take a huge step into the future of retailing with the client.

Digital City is the prototype for 20 similar showrooms Audi plan to establish in major cities around the world. Next stop: Beijing.

Audi Digital City is very much a leap into what retail is set to become in the next four to five years. Chris Burke, Director, Turner & Townsend

Automotive

inform 11

Property

The first step is complete in the transformation of Zayed Sports City (ZSC) into a world-class mixed-use destination on Abu Dhabis waterfront.

Turner & Townsend was appointed in 2008 as cost managers for the project by Capitala, a joint venture between Mubadala, the leading business development and investment company in Abu Dhabi, and CapitaLand, one of Asias largest real estate companies. The business has also provided a commercial masterplan for ZSC and will monitor site-wide infrastructure planning throughout the development process.

Designed by award-winning architects, Alsop, Rihan Heights is the first phase of the project to be completed, delivering

five luxury residential towers featuring 854 apartments and 14 villas on the sites perimeter. Residents will enjoy breathtaking views of the waterfront and the Sheikh Zayed Grand Mosque.

Abu Dhabis expat offices

The Architecture and Planning Group (APG) has appointed Turner & Townsend as pre-contract cost managers on a portfolio of high-profile residential and retail projects in Abu Dhabi. The APG portfolio includes the 132m Saraya Tower, and the citys first develop-to-lease commercial office building aimed at the professional expatriate market.

Tiffany & Co develops their global presence The iconic US-based global jewellers, Tiffany & Co, has appointed Turner & Townsend to the cost management framework for the development of its stores in the Middle East, Eastern Europe and emerging markets.

Turner & Townsend will deliver cost management services and contractual advice from its Dubai office.

We are honoured to be assisting Tiffany & Co with the expansion of their brand across emerging markets. Communication with the clients core team is always a vital factor in a global programme like this, and the support of our colleagues in New York gives us an exceptional advantage in that dimension of our service. Alan TalabaniUAE Country Manager, Turner & Townsend

Work is nearing completion on a major phase of development for the British School Al Khubairat in Abu Dhabi. The project is a 10,000m2 new primary school building including 18 classrooms and specialist teaching facilities, library, auditorium, ICT suites, sports hall, drama studio and two indoor swimming pools. Outdoors, the development adds new sports facilities and social areas.

The school was founded in 1968 on land donated by the then ruler of Abu Dhabi, His Highness Sheikh Zayed bin Sultan Al Nahyan. It now provides a world-class education for nearly 1,800 students, and in 2011 became the first school in Abu Dhabi to be inspected under the UK Governments Standards for British Schools Overseas, achieving the highest possible score in all categories.

Top marks for Abu Dhabi school

Middle East

Zayed Sports City hits the Heights

Infrastructure

inform12

As part of the continuing development of Dubai International Airport (DIA) into one of the largest and busiest passenger hubs in the world, Dubai Aviation City Corporation has begun construction of a new, 150,000m2 concourse that will add 16 new boarding gates to the airports capacity.

As of November, DIA was the 11th largest passenger airport in the world, serving over 51 million passengers. The new concourse is part of an expansion plan targeting capacity for 90 million passengers by 2018.

Located in one of the airports busiest areas, the fast-track project includes connecting the new concourse to DIAs existing Terminal 1, a new APM station and remodelling, and poses significant challenges in minimising disruption for passenger and freight traffic.

Turner & Townsend cost managers, serving as part of an integrated, international project delivery team, will draw on considerable airport development experience to ensure successful delivery within precise budget constraints.

The recently established Muscat office is already serving as a base for a growing team of consultants supporting major infrastructure projects in Oman.

The team has recently been awarded the programme management contract to support the delivery of all operational, security and IT networks in the development of Muscat International and Salalah airports.

Turner & Townsend cost managers are also providing value engineering and management services for the delivery of the first phase of Muscats ambitious wastewater infrastructure upgrade programme.

New concourse for Dubai

Adding more value in Oman

Heathrow Terminal 2

Turner & Townsends contribution:

The company is running integrated, multidisciplinary teams delivering a range of programme, cost and project management services to help deliver the Terminal 2 (T2) project on time and within budget.

Like Terminal 5, the new T2 has allowed Turner & Townsend to introduce a number of innovations such as skills passports and an integrated technical competence framework, which make a significant difference to the efficiency and value achieved on a major investment programme of this scale and complexity.

The busiest international passenger airport in the world, Heathrow is continuing to expand and improve its capacity and passenger experience with the 2.5bn redevelopment of Terminal 2 (T2).

Due to open for passengers in mid-2014, Heathrow Airport Limiteds (HAL) seven-year T2 programme will create a new terminal for the STAR Alliance group of international airlines and provide an estimated 20 million passengers with an exceptional quality of experience.

Replacing T2 is part of a wider, 4.8bn airport development programme as HAL continues to invest in enhancing Heathrows status as one of the worlds leading airports. Turner & Townsend has been closely involved in many major programmes and projects for Heathrow Airport, including full managed service provision (MSP) on four of the six T2 replacement sub-programmes, to ensure the world-class programme controls that the client delivery team is committed to achieving.

inform 13

Infrastructure

T5 five years onTriumph of collaboration

Cost: 4.2bn

Duration: 20 years including the longest planning inquiry in the UK

Construction commenced: September 2002

Opened: 27 March 2008

Total people involved in the delivery of T5: 60,000

T5 is the largest free-standing structure in the UK

Opened on 27 March 2008, Terminal 5 (T5) was designed and developed to provide British Airways with a dedicated, state-of-the-art hub at Heathrow. In 2011, T5 served 23.9 million passengers on 184,616 flights, and in May 2012 won the Worlds Best Airport Terminal award at the World Airport Awards, based on a Skytrax survey of over 12 million air travellers at 388 airports worldwide.

Despite the complexity of the T5 programme and the challenges of executing it in the middle of one of the worlds busiest airports, the stunning Richard Rogers-

designed terminal was delivered on time and within budget. This was an unprecedented achievement for a project of this scale in the UK, credited in large part to the determination of the client to take a unique new approach to the traditional client-contractor relationship.

Turner & Townsend is proud to have helped formulate and implement the T5 Agreement that transformed this programme into a triumph of collaboration and teamwork and a brilliant demonstration of successful innovation in major infrastructure design and construction.

One of the largest and most spectacular of the many major projects that Turner & Townsend has helped deliver for Heathrow Airport will be five years old this March.

Airports

www.photolibrary.heathrow.com

Infrastructure

inform14

RSA puts health and education firstAs part of the Governments commitment to improving the delivery and value of infrastructure development throughout South Africa, Turner & Townsend has been providing technical assistance to Phase III of the Infrastructure Delivery Improvement Programme of the National Treasury.

The appointment reflects the South African Governments focus on health and education as the cornerstone of their commitment to improving living standards. It also extends a client relationship that now spans more than eight years.

Planning a new port for DurbanThe South African Governments logistics company responsible for the countrys port, rail and pipeline infrastructure, Transnet, is undertaking a feasibility study for the development of a new port on the site of the former Durban International Airport.

Known as the Durban Dig-Out Project, the ZAR75bn (US$6.8bn) scheme is part of the eight-year first phase of a 25-year programme to enhance the logistics corridor between Durban and Johannesburg.

With a team of project professionals currently also helping Transnet deliver their new 540km, multi-fuel Durban-Johannesburg pipeline, Turner & Townsends risk management specialists are now establishing a full range of risk management processes for the client.

This includes a programme of training that will enable members of the Transnet Capital Projects team to carry out risk management procedures in the future.

Risk management award > page 19

Queensland Rail has enlisted Turner & Townsend to develop the capital cost plans for inclusion in the business case for upgrading their entire Automatic Train Protection (ATP) network to European Train Control System Level 2. This step up in ATP capability would increase Queensland Rails capacity to carry more trains and passengers on their existing network, as well as improving the safety and reliability of the service.

If the upgrade is implemented, it could provide a signalling operational model for other rail services in Australia to follow. This is a first commission from Queensland Rail for the business, but it follows the successful completion of the business case for the Cross River Rail project in Brisbane for the Department of Transport and Main Roads.

Train protection for Queensland 360 viewRail focusThe first issue of 360 view features a detailed focus on rail: funding options for local authorities, global best practice in costing rail programmes, and five ways to keep cities moving while transforming their transport systems.

Publications > page 20

Decoding the DNA of major infrastructure programmes A survey of UK organisations with an annual spend of 450m or more on infrastructure programmes reveals the effectiveness of their delivery in six key areas and identifies sector wide themes for change. To find out how to commission a DNA survey on your organisation, please contact: duncan.mcindoe@turntown.com

Lack of control Safeguarding efficient and effective delivery was revealed as the area of greatest weakness among the organisations surveyed.

inform 15

Infrastructure

Birmingham Airport, Birmingham City Council and Centro have appointed Turner & Townsend as project and cost managers for a trio of major infrastructure projects key to the economic growth of the UKs second largest city.

Air | The 30m extension of Birmingham Airports runway to allow long-haul flights is on plan for completion in 2014. The new runway and associated developments are expected to enable the UKs second largest regional airport to substantially increase passenger numbers from the present 9.6 million a year, with a potential to add three or four percent to regional economic growth.

Road | Birmingham City Council is undertaking a major diversion of the A45 road corridor near to Birmingham Airport. The 30m new road will significantly improve safe access to the city along this strategic route and allow improvements to adjacent transport infrastructure to be carried out. Work is underway and is progressing towards completion in the summer of 2013.

As with all major commissions of this kind, success in managing projects that could seriously disrupt the ongoing use of the airport and the road system requires a complex matrix of stakeholder coordination, precise planning and contract administration, and commercial control.

Achieving a prompt start to works on both projects is the first major landmark in a schedule that aims for completion on time and within budget in 2014.

Urban rail | With plans now active for the new High Speed 2 (HS2) rail link between London and Birmingham, Midland Metro operator Centro has appointed Turner & Townsend to project manage the initial planning for a circa 25m twin-track extension connecting to the proposed HS2 hub, and also a new 12m extension to their metro system in nearby Wolverhampton. Both projects will be carried out in close collaboration with local authorities and developers to help boost regeneration areas in both cities.

A triple transport boost for the UKs second city

Transport

Natural resources

inform16

One of the largest mining operations by volume in the world, the Antamina mine in Peru has completed a US$1.5bn expansion programme that will increase its processing capacity from an average of 94,000 to 130,000 metric tonnes of ore a day.

Under the ownership of four leading global mining companies BHP Billiton, Xstrata, Teck and Mitsubishi Corporation Antamina has become one of Perus biggest producers of fine copper and zinc.

In 2008 the estimated mineral reserves at Antamina were revised upward by 77 percent, prompting the expansion investment and extension of the life of the mine from 2023 to 2029.

A global service provider to both BHP Billiton and Xstrata, Turner & Townsend supported the Antamina expansion programme with a 25-strong team of contracts, claims and procurement management specialists.

Working in a challenging environment 4,300m above sea level, the team used Turner & Townsends offices in Lima and Santiago as hubs to manage the procurement for the full range of new ore-processing facilities, and the additional power supply required for the 38 percent increase in operations they will allow.

Expanding Antamina

Global mining giant Rio Tinto is carrying out a pre-feasibility study into the development of a new diamond-mining operation 500km south east of Delhi in India. Discovered by Rio Tinto during exploration of the Madhya Pradesh region in 2004, the Order of Magnitude Study, completed in October 2008, determined the Bunder deposit to contain 27.4 million carats.

Under a global master services arrangement with Rio Tinto, consultants are currently helping to estimate the capital costs of developing the Bunder diamond project Turner & Townsends first appointment in the mining sector on the Indian subcontinent.

India

Defining the costs of diamond mining

Project: Antamina expansion

Value: US$1.5bn

Production increase: 38%

Daily ore production target: 130,000 metric tonnes

Anglo American CoalAnglo Americans Metallurgical Coal business has commissioned Turner & Townsend to carry out a cost review on its AU$1.7bn Grosvenor project in Queensland, Australia.

The Grosvenor project will enable Anglo American to extract an estimated five million tonnes of metallurgical coal per annum over 27 years. Consultants carried out a detailed review of the spent, committed and estimated forecast project costs, identified potential cost reductions, undertook a benchmark review of risk provisions and analysed escalation calculations to produce a revised forecast final cost for the project.

Working at an altitude of 4,300m up in the Andes creates some unusual problems, but it has been a privilege to be part of the team delivering this projectIngrid Demaria, Associate Director, Turner & Townsend Chile

Mining

inform 17

Natural resources

Scouting in OmanOmans national oil and gas exploration and production company, Petroleum Development Oman (PDO), is responsible for more than 70 percent of the countrys crude oil production and almost all of its natural gas supply.

PDO has recently accepted the recommendations of a scouting study undertaken by Turner & Townsend to identify a new estimating system that will give the company greater cost certainty in its project engineering and capital investment.

The study also demonstrates to the client that cost predictability depends as much on the quality of the cost database and the people using it as it does on the estimating system itself.

Oil and gas

Cost control for INPEXon Darwin LNG facility

In Australia and Asia, QuanTTum is being used to provide quantity verification services to INPEX in support of the Ichthys LNG Project.

Turner & Townsend has been appointed to support INPEX with post-contract quantity surveying services for the development of the multibillion dollar Ichthys LNG processing facility in Darwin. The scope includes progress and quantity verification of the fabrication and installation works including in excess of 200 modules for the LNG plant, currently being fabricated in Asia, as well as the construction works, located in Darwin. The Darwin facility will be one of the biggest gas processing developments in the world.

The Ichthys LNG Project is a joint venture between INPEX group companies, major partner TOTAL group companies and the Australian subsidiaries of Tokyo Gas, Osaka Gas, Chubu Electric Power and Toho Gas. Gas from the Ichthys Field, in the Browse Basin off the coast of Western Australia, will undergo preliminary processing offshore to remove water and raw liquids, including condensate. The gas will then be exported to onshore processing facilities in Darwin via an 889km subsea pipeline. The Ichthys LNG Project is expected to produce 8.4 million tonnes of LNG and 1.6 million tonnes of LPG per annum, and approximately 100,000 barrels of condensate per day at peak.

QuanTTum has been developed by Turner & Townsend to help clients combat the three main causes of cost escalation in major capital investment programmes scope creep, brief and final design disparity, and poor coordination between design disciplines. QuanTTum connects to a live 3D Building Information Model of the project to monitor the cost implications of design changes and reflect those changes in estimates, bills of quantities and contract administration.

New era for offshore LNG production

LNG

Growing global demand for natural gas is pushing the industry to assess the development of remote offshore fields, once considered impractical to develop.

With a global network of more than 350 professionals supported by ten natural resources hubs worldwide, Turner & Townsends energy experts continue their commitment to delivering pre- and post-final investment decision (FID) project and contract services consultancy along the entire LNG value chain, including LNG liquefaction plants, gas processing facilities, tanks, pipelines, loading terminals, receiving terminals, regasification plants, as well as required civils and infrastructure. They have also successfully expanded the companys offshore activities into Floating Liquefied Natural Gas (FLNG).

The team has amassed considerable pre-FID project and contract services experience in the development of the

worlds first proposed FLNG vessels, the technology which allows access to offshore gas fields that would otherwise be too costly or difficult to develop. LNG production on a floating, ship-based platform offers a cost-effective alternative for developing major gas reservoirs and our services have included cost estimating, schedule development, risk services, cost engineering, contract management and quantities development, measurement and verification, as well as consultancy services including benchmarking. Offshore liquefaction of natural gas, FLNG, is becoming the next technological breakthrough for monetising remote, offshore natural gas resources. It is estimated that over 30 percent of the worlds natural gas reserves are located in offshore fields.

Turner & Townsend has served key players in the LNG industry, including: Apache, BG Group, BHP Billiton, Chevron, ExxonMobil, GDF Suez, INPEX, Shell and Woodside.

Natural resources

inform18

Testing the waters for offshore wind energyThe UKs goal to produce 30 percent of its energy from renewable sources by 2020 has taken another step forward with the construction of a new offshore wind power demonstration site, three nautical miles off the UKs north-east coast.

The 24m project was commissioned by the National Renewable Energy Centre (Narec) as a testbed and centre of excellence for wind energy technology.

Construction of the projects first stage is now complete a tripod platform built in water 37 metres deep. Capped by a meteorological mast that reaches 103 metres above sea level, it will provide essential data on wind conditions and be the focal point of the proposed Blyth Offshore Wind Demonstration Site. The site includes 15 test stations around the platform that will be leased to turbine manufacturers and utility companies to test the performance of next-generation offshore wind turbine prototypes.

Tax incentive boost forNorth Sea oil and gas Tax incentives for the UKs oil and gas sector are giving the North Sea a new lease of life, both in greenfield and brownfield interest. Turner & Townsends team in Aberdeen has been providing several clients, including CNR, Total, Talisman Energy, TAQA, EnQuest, Centrica and EON, with assurance services, reviewing the capital estimates prepared to capture additional reserves or extend life of field of existing facilities. The teams role is to provide an assurance review and report on our clients estimate for the purposes of enabling the UK Government to approve tax relief to operators on qualifying brownfield developments in the UK North Sea.

Gas has emerged from the wings to play a surprisingly big role in the diverse mix proposed by the Energy Bill. Theres every chance that the UK will see a second dash for gas as gas is cast as the least controversial, quickest to build and most reliable stop-gap source of power.

Mike Pigott, UK power sector director, shares his reaction to the UK Governments Energy Bill announcement in November.

Our challenge was to bring together some very different sector disciplines, and to assemble a team with expertise in both onshore and offshore projects. We led the project from the design and contract negotiation phase, through to onshore fabrication and offshore installation. The result is a highly advanced platform that is tough enough to withstand the worst the North Sea can throw at it. Its successful installation is a great tribute to the manner in which a diverse team pulled together to deliver for our client.

John Laverick, Project Director, Turner & Townsend

Renewable energy

Malaysias Petronas breathes new life into Samarang fieldPetronas Carigali, a subsidiary of Petroliam Nasional Berhad (Petronas), the National Oil Company of Malaysia, is planning to carry out the redevelopment of their existing Samarang offshore oilfield in the South China Sea off the coast of Sabah, East Malaysia. Ageing infrastructure and declining production have led to the selection of gravity-assisted simultaneous water and gas injection to extend the life of the field.

Turner & Townsends energy team has been appointed by Petronas Carigali to provide support during the redevelopment phase, including cost estimating, bills of quantities, preparation for engineering, procurement, construction, installation and commissioning (EPCIC) tendering, contract strategy support during the pre-investment decision phases, and contract management on the clients behalf during the two-year planned execution phase.

inform 19

Business news

Turner & Townsend is

ranked 135 in The Sunday Times Top Track 250 of the UKs top-performing

mid-market companies.

Supporting the Dutch Cancer SocietyTurner & Townsend is partnering with the Dutch Cancer Society (DCS), including direct funding, fundraising, staff awareness and volunteering. The DCS is the leading cancer research foundation in the Netherlands, promoting public awareness and providing patient support.

Helping Mater Hospitals combat addiction Having helped to deliver a dedicated Adolescent Drug and Alcohol Withdrawal Service (ADAWS) facility for Queenslands Mater Hospitals in 2010, the Turner & Townsend team in Australia has now entered into a three-year partnership with Mater Foundation to help fund their Artspace relapse prevention programme. The partnership adds a new dimension to Turner & Townsends 20-year relationship with Mater.

Relocations

Chris Anstead, director, relocates to Brisbane to support continuing growth in Australia. Chris has already been involved in major commissions including Anglo Americans Grosvenor cost review (page 16).

Former UK contract services director Richard Chamberlain has transferred to Abu Dhabi, UAE. Richard has extensive experience of working throughout the Middle East and specialises in claims consultancy, expert witness and facilitation.

New joiners

Russell Bates joins the UK team in London as director for delay analysis, bringing a wealth of experience on projects such as the Channel Tunnel and the Millennium Dome.

Robert Cleaver, director, UK, joins to lead the cost management team in Bristol. With experience in residential developments and major defence projects, Robert will continue to grow the business in South West England and Wales.

Ben Hughes joins the UK contract services team as a director from the UKs Ministry of Justice, where he specialised in major programmes.

Derek Landman takes the helm in Zimbabwe as regional director, sharing his extensive experience in the delivery of hospitality, infrastructure and mining projects across southern Africa.

Iain Leyden has been appointed country manager for Poland. A specialist in mixed-use, commercial, retail and industrial projects, Iain will continue to grow the business in this dynamic market.

Steve McKay, director, Malaysia, specialises in hotels, retail, mixed-use, high-rise and airports project management.

David MacDonald, director, asset and facilities management, rejoins the UK business after 11 years to spearhead the development of the facilities management team.

Asset efficiency expert, Nevin Sood, returns to the UK business as a director to enhance its total life expenditure service offering.

Robert Worsham joins the New York office as a director. A former project architect, Robert specialises in office towers, corporate interiors and airports.

Risk manager of the yearTurner & Townsend risk management services in Africa are led by Gordon Howes, this years recipient of the Risk Manager of the Year Award from the South African Institute of Risk Management.

British Expertise awards shortlistThe business has been shortlisted for a prestigious British Expertise award for success in international markets.

Business Consultancy of the Year The success of the Turner & Townsend Northern Ireland team has been rewarded by their recognition as Ulster TVs Business Consultancy of the Year.

Sharing a way to work it out

Twelve young adults not in employment, education or training were recently offered the chance to see what working in the Turner & Townsend London office is like. The visit was an opportunity for the cost management team to support the Work it out programme initiated by UK charity, Tomorrows People, helping to transform young lives.

Awards People

Partnerships

Turner & Townsend has

welcomed nearly100 new graduates globally

in the last 12 months.

12-15 March Palais des Festivals - Cannes, FranceTurner & Townsend will be attending MIPIM, Europes largest real estate summit. To arrange a meeting or for more information about our breakfast seminar please email: mipim@turntown.com

Commercial heights breakfast seminar, 14 MarchWith an increasing portfolio of high-rise projects across the world, Turner & Townsend will share its expertise in tall buildings. The session will showcase Western Europes tallest building, The Shard, through the eyes of project manager Robert Deatker.

MIPIM 2013

The latest research and insight articles published by Turner & Townsend can be downloaded at: turnerandtownsend.com/publications Insight Generating solutions > factors impacting the global power industry.

Frosty conditions > update on current UK market conditions.

Driving success > five keys to establishing automotive dealerships in Asia.

Hotel developments > the four key stumbling blocks in hotel project delivery.

Unlocking Indias retail sector > navigating recent changes to FDI rules.

Publications

Commercial performance The second Turner & Townsend report on commercial performance on major projects and programmes in the UK reveals that:

over 75% of the organisations surveyed do not believe they have a robust definition of value in their capital programmes.

For more information about any of the articles in this issue please email: inform@turntown.com

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