TROUBLESHOOTING

Prepared by: Natasha Koshelkova

If all you have is a hammer, everything looks like a nail.

Bernard Baruch

Troubleshooting is solving problems.

WHAT IS TROUBLESHOOTING?

All problems can be divided into two big groups:

Types of problems

EVERYDAY PROBLEMS BUSINESS PROBLEMS

From the point of view of a problem source we can name:

INSIDE PROBLEMS

OUTSIDE PROBLEMS

with immediate effect

If we look at problems from the point of view of their effect, we can determine problems:

with deferred effect

• small and simple problems

We can also classify problems considering their scale:

• large-scale, complex problems

financial problems

Problems can be divided into groups according to the area they relate to:

technological problems problems with staff

strategic problems IT problems

obvious solutions

We can look at problems from the viewpoint of how quickly we can see their solution. Problems can have:

implicit solutions

or

?

“old” problems

Finally problems can be classified from the point of view of whether we can rely on some previous experience:

“new” problems

1. Identify a problem.

4. Select strategy.

2. Research and analyze information.

5. Control strategy implementation.

3. Set goals and objectives.

6. Evaluate results.

Methods and steps in problem solving

thank for your attention!