Travel Agency & Tour Operator

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Travel Agency & Tour OperatorTravel Agency & Tour Operator

Dhanraj EP

IITTM,Nellore

IITTM Nellore 1Nov 5, 2011


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OverviewOverview

y Tour Operator

Functions

Organizationsy Tour Agency

Functions

Organizations

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Tour Operator ( TO )Tour Operator ( TO )

y A person or company that provides

package holidays which includes various

elements of a Tour.

y Elements like transport, accommodation,

sight seeing, entertainment, tour guiding

etc.

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Functions of tour operatorFunctions of tour operator

y Booking Flights, Hotels, Car rentals

y

Foreign exchangey Sight seeing

y VISA

y

Health and travel insurancey Arranging tour guides or escorts

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OrganizationsOrganizations

y The Indian Association of Tour Operators (IATO)

y Association of Domestic Tour Operators of India

(ADTOI)

y World Tour Operators Association (WTOA)

y International Association of Golf Tour Operators (IAGTO)

y International Association of AntarcticaTour Operators

(IAATO)

y European Tour Operators Association(ETOA)

y International GalapagosTour Operators

Association(IGTOA)

y National Tour Association (NTA)

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Tour operatorsTour operators

Worlds best luxury Tour Operators

y CLASSIC VACATIONS

y EXOTISSIMO TRAVEL

y ABERCROMBIE & KENT

y

LATIN EXCURSIONSy JACADA TRAVEL

y CAZENOVE + LOYD

y BUTTERFIELD & ROBINSON

y ORIENT-EXPRESS

y COX & KINGS

y

TRAVEL WIZARDS

Source: Asian correspondent. The worlds best luxury tour operators Sep 23, 2010 .Asiancorrespondent.comhttp://asiancorrespondent.com /40615/top-10-luxury-tour-operators/Accessed Nov5,2011.

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Travel Agency ( TA)Travel Agency ( TA)

y A middleman acting on behalf of client in

making arrangements with suppliers of

travel like airlines, hotels, tour operators

on commission basis.

y Bringing buyer and seller together.

y Expert in schedules, routing, lodging,

currency, prices, regulations, destinationsetc.

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Difference between TOs and TAsDifference between TOs and TAs

y Tour operator designs tour packages wheretour agent sells that tour package.

y

Travel agent shows brochures of differenttour packages designed by different touroperators to customers, finally touroperators only will take care of travel.

y Example, waiter taking order( Travel Agent),chef cooks the food(Tour operator).

Source: Panjandrum. Tour operator vs. Travel agent Jun16, 2005. Word reference Accessed Nov5, 2011.

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Functions of Travel agencyFunctions of Travel agency

y Face to face interaction with clients and

provides advice, support which saves

clients time and money.

y Enhancing revenue of tour operators on

commission basis.

y Feedback to destination managers.

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OrganizationsOrganizations

y Travel Agents Association of India(TAAI)

y American Society of Travel Agents(ASTA)

y

World Travel Agents Associations Alliance(WTAAA)y United Federation of Travel Agents

Associations(UFTAA)

y World Association of Travel Agencies(WATA)

y

Specialty Travel Agents Association(STAA)y National Association of Career Travel Agents(NACTA)

y Association of British Travel Agents(ABTA)

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Travel AgenciesTravel Agencies

Top online travel agencies in India

y Makemytripy

Yatray Cleartripy Expediay Travelocity

Source: Akar .Top five online travel agents Aug8,2011.Buzzom.com Accessed Nov5,2011.

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ReferencesReferences

y David weaver and Laura lawton. Tourism

management.Third edition. John Wiley &Sons Australia,Ltd. 2006.

y Charles R. Goeldner and J.R.Brent Ritchie

Tourism Principles,Practices and

Philosophies. Eleventh editon.John Wiley &

Sons,Inc. 2009.

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Queries


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Thank You

Documents

Travel Agency & Tour Operator