“Be on TOP of the world with TOPi Technology Solutions”

Introduction

TOPi TECHNOLOGY SOLUTIONS is an international voice-enabled and non-voice business process outsourcing partner and risk-management consultancy business provider, located in Ortigas Center, Pasig City, the BPO capital of the Philippines.

With great knowledge and experience learned from a maturing outsourcing industry, TOPi TECHNOLOGY SOLUTIONS delivers greater competitive advantages to its clientele that will benefit from advance technologies, experienced people, matured processes, and customized services. These benefits translate to Better Learning Curves and Faster Return on Client Investments.

Additional Information

TOPi Global Contact Center has a complete inbound and outbound call center and business process solution capabilities to meet the demands of the industry. We have invested in the latest information technology and telecommunication equipments that better combines availability, reliability, and cost efficiency than previous traditional technologies. We also understand that having the latest technologies is not enough, we have therefore built a management team that has both experience and leadership qualities that command the highest level of expectations from both employees and clients. From recruitment to training to making live calls to support systems, no expense was spared to let our client partners experience quality and problem free services.

TOPi TECHNOLOGY SOLUTIONS is owned by a diverse individual that has years of experience both in domestic and international businesses. The Company has significant financial resources and a management team that allows it to grow as fast as its client needs, and be as competitive as the traditional companies in the outsourcing industry.

Vision

TOPi Technology Solutions exists to empower the Filipino workforce in becoming one of the leading international service providers sought after for its crucial business support in the fields of contact center solutions, business process outsourcing, knowledge process outsourcing and manpower services with an absolute passion for excellence, integrity, industry, and commitment.

Mission

To Investors – to achieve industry recognition as a global standard in delivering customer excellence thus maximizing company value.

To Client Partners – to provide beyond business practices in optimizing the integration between people process and technology while ensuring a long term client partnership that will result in a consistent competitive advantage to the partnership.

Our Organization and Employees – to espouse an environment that will perpetually strive to provide the best balance between providing excellent professional work ethics and promoting a healthy family and social life.

Our Business Investors – to continuously support business process outsourcing initiatives both local and foreign, thus helping to promote global industry networking at the same time staying at the forefront of cutting edge technologies.

Core Values

People - Our greatest assets are our dedicated coworkers who are multi-skilled, highly trained, quality conscious and customer centric. We value our coworkers and their contributions. We retain these assets through performance based compensation. We strive to allow personal growth to all our coworkers and reward them with team spirit and the “can-do-attitude”. Honesty and Integrity – We insist on open and honest dealings with our coworkers, customers, and vendors. We believe this is the right way to do business. Customers – We value our customers as business partners and will treat their goals and objectives as our own. Entrepreneurial Spirit – We will take personal risks to improve our company as premier provider of marketing and customer care services

People

TOPi Technology Solutions puts a high premium in our professional staff regardless of where they are in the organization. The management team is composed of highly experienced, success driven professionals that came from various fields and industries providing valuable knowledge and skill in moving the company forward and in helping its clients achieve real success. For the operations and support personnel, TOPi Technology Solutions only hires people imbued with cheerful professionalism and can-do work attitude that enjoy giving service to their customers. We believe in people with having the right attitude more than aptitude, all of these professionals are linked to one common objective – To make your business an ongoing success story.

With the right mix of people in the organization, TOPi Technology Solutions has half won the battle.

Process

Our implementation and client management processes are focused on simplicity, completeness, flexibility, efficiency, and effectiveness. We have aligned our implementation processes to the different need in the growing outsourcing industry. We have made methodologies and processes to be more customer-centric thereby allowing us to align with our clients’ vision.

Technology

At TOPi Technology Solutions we believe in using the right technologies that best fits our clients’ current and future needs. We prudently use technologies that provide the best price to performance ratio that allows us to offer very cost-efficient solutions to our customers.

We currently use telecommunication technologies based on some of the largest technology in the world. Our telecommunication and networking infrastructure such as our ATM switches , routers, and the like came from Cisco and Nortel, while our U.S. contact center compliant predictive dialer and other telephony equipment came from different providers to ensure that we meet our clients’ expectations and requirements.

Our Ortigas infrastructure

Our Makati Infrastructure

Our Ortigas Center: Vicidial Predictive Dialer

powered by Hewlett Packard Proliant G6 Servers

CISCO Routers & CISCO Manageable Switches running 24/7.

Our Makati Center: Bandwidth and Voice Quality Strategy

Here are the things we can do to maintain good quality of service.

1. Use G.729 codec - this enables the use of small bandwidth for VOIP calls. This is 1/3 of the bandwidth that g.711 uses. We need to budget 20kbps per call.

2. Use maximum 80% of the available bandwidth (per ISP line) to avoid 'choppy' lines.

3. Make sure all stations have enough at the following minimum specifications:

- Core 2 Duo CPU - 2GB RAM

4. Maintain minimum of 2 Internet Service Providers and 2 VOIP carriers. When one ISP or VOIP carrier is bad, we can move the backup

provider.

Our Technical System

TOPWEB We provide complete and efficient web-based solutions for the rapidly changing times. The team has situated itself as a dynamic and solid player in the I.T. world by integrating the latest technologies and harnessing its full potential thus earning respect in the industry and making its mark.

TOP WEB OFFERS:

• Domain Name Registration

• We offer Domain Name Registration of your choice in any of the following Top Level and Dot PH Domains.

Web Hosting

• Our Web Hosting Solution offers fast and secured server connected to a reliable backbone provider using Gigabit Internet Bandwidth available in building via cross connect.

Email Hosting

• E-mail hosting services usually offer premium e-mail at a cost as opposed to advertisement-supported free e-mail or free webmail. E-mail hosting services thus differ from typical end-user e-mail providers such as webmail sites. They cater mostly to demanding e-mail users and Small and Mid Size (SME) businesses, while larger enterprises usually run their own e-mail hosting service. Top Web E-mail provide a premium e-mail services along with custom configurations and large number of accounts. In addition, hosting providers manage user’s own domain name, including any e-mail authentication scheme that the domain owner wishes to enforce in order to convey the meaning that using a specific domain name identifies and qualifies e-mail senders and Unlimited services.

Web Design & Development

• We provide complete and efficient web-based solutions for the rapidly changing times. The team has situated itself as a dynamic and solid player in the I.T. world by integrating the latest technologies and harnessing its full potential thus earning respect in the industry and making its mark.

Graphic Design

• We do professional and customized graphic design for prints, web, and multimedia.

Flash Animation

• An Interactive website is an effective sales and marketing tool for winning customers and attracting visitors. Today, Adobe Flash™ technology is the most efficient means of adding excitement to web pages. We can do high-quality flash animation that will make your website more competitive.

Past and Present Client Templates

Past and Present Client Templates

Extra Services

• We Offer Call-Center Build-Outs • VOIP services • Dailer setups • IT support of all levels • Computer Desktop setups • Computer Repair • Web Portal Development • Campaigns/Accounts Portal Development • System Automation/Integration • Call-Center Consultancy

Sales and Marketing

• TOPI Pc mission is to be the most successful computer company in the world at delivering the best customer experience in markets we serve. In doing so, Top pc will meet customer expectations of: highest quality; leading technology; competitive pricing; individual and company accountability; best-in-class service and support; flexible customization capability; superior corporate citizenship; financial stability.

• We offer a comprehensive range of computer peripherals, accessories and consumable supplies to solve your office and marketing needs. In addition, we are developing new ways to bring you innovative services and unique solutions that are integrated with the products we offer.

Brings Best Result in the International Association of

Global Trade

International Relationship Communication

Call Center Management

Language Education

CSR

We started Our Business in 2007. And now, we are one of the most sought after business partners in Asia Pacific.

Recruitment

TOPI Technology Solutions Industry Focus

TOPI Technology Solutions is one of the few companies that had shaped its organization around our clients’ industries. This market-based structure provides for dedicated resources for a different resources for different lines of businesses and allows our client service professionals to focus on industry-specific issues. This enterprise-level knowledge and experience brings clarity and results into any engagements that we enter into with our clients.

Voice-Enabled Services

Technical Support

Managed Helpdesk Services

Credit and Collections

Appointment Settings

Accounts Payables

Mail Follow-up

Market Research

Customer Surveys

Trade Show Follow-up

Dealer Location

Telemarketing

Political Message

Customer Service Follow-up

Third Party Verification

Answering Service

Up-Sells

Cross Promotions

Order-taking

Customer Service

Reservation Overflow

Class, Seminar and Event Registration

Quotation Processing

Customer Service Support

Tele-qualifying (stocks & commodities)

Virtual Assistant

Inbound Sales

Non-Voice Services

Accounting – provides bookkeeping and other accounting services for a few small to medium companies both local and foreign.

Medical Transcription – able to deliver a 24-hour turnaround time with a 98% AAMT quality score with its client.

Data Encoding – provides encoding work for thousands of medical insurance claims for a variety of small and large medical insurance companies.

Adjudication – provides claims adjudication processing work for thousands of encoded claims for a variety of small and medium insurance companies.

Other BPO Services – such as custom software development, IT consultation, and others requested by the clients.

Our past & present campaigns/projects

•401K Protection Agency Inc. - USA •Direct Buy ; CRM & Portal Development •Yellow Pages - USA •Bell Solo Mobility - Canada •Simple.net -USA •Diabetes & Medical Alert & Home Security Services •eTours •Globe Super US Direct •Consumer National - USA •UK Surveys & Australian Surveys •Jollibee Projects (Local & International) •Local Governmental Projects •Local Banks •Local Automation of Business Process Systems •LGU ICT projects •Syntax Interactive EU •Japan NTT Hikari; CRM & Portal Development •Bank of China (BOC) •Body Contours & Spa Singapore

Advantage At TOPi Technology Solutions we do not just offer our clients with resources that

they “think” they need. We do not just provide manpower, technologies, and telephony like what the usual contact center companies do. What we do, is to provide an end-to-end business process and customer management solution addressing the real needs of our clients to strategically position themselves as global leaders in their respective industries. We offer our clients innovative possibilities in providing for their customer’s satisfaction, reduction of operating cost, flexibility, focus, and operational efficiency through decreased turnaround times.

Our team of business consultants, implementation managers, and account managers work seamlessly together to help our clients reap the benefits of our outsourcing solutions. In doing so, we hope to achieve increased brand loyalties to our clients’ business, thereby increasing shareholders’ value.

We use proven yet out of the box methodologies that are custom designed to align our clients’ vision, from planning to execution focusing in three pillars: People, Process, Technology.

Management Team

• CEO/Owner : Luzette Locsin Capulong

• COO/Managing Director : David John Maceda

• HR/Admin Manager : Lizel Bautista

• Company Lawyer : Atty. Joel Pradia

• Finance Manager : Maricel Cabasan

• Marketing Manager : Emmanuel D. Perez

• Operation Manager : Miguel Arive

• Sr. Operations Manager/ : Joey Jose de Castro

Business Development Mngr.

• Team Leader : Jucy Papa / Ranz Reynald Gayacao

• Q. A. : Jonathan Villeza

• Executive Secretary : Mary Clarie Cequeña-Buiz

• IT Manager : Jess Francisco

Christian Alamazora II

• Maintenance : Aldrin Belano

OUR TEAM

Senior IT Assistant : Marlon Santos

IT Assistants : John Foll Mara

Joven Christian Jose

Dominic Venar Cruz

Willfredo Valencio

Telecolor

WEB TEAM

• Sr. Web Developer : Christian Felix

• Jr. Web Developer : Mark Donald Carbellido

• Sr. Web Designer : Dennis Domagas

• Jr. Web Designer : Bryan Balamores

Contact Info TOPI Technology Solutions

1102 & 1202 Prestige Tower

Emerald Ave. Ortigas Center, Pasig City,

1605 Philippines

http://www.topglobalcc.com

Primary Contact : Luzette Locsin Capulong

Secondary Contact : David John Maceda

Designation:

CEO/Owner

COO/Managing Director

Contact No: 0917-5791793/ 02-623-2828 / 02-623-2826

Email:info@topglobalcc.com

Skype: smileyboss888