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The University of Texas Pan AmericanSummus Industries/ Staples Account
Review September 25, 2008
Summus Industries and Staples Attendance:Rodney Craig - CEO Summus Industries Steve Johnson - Staples District Sales ManagerFabiola Garza - Staples Account Manager
Table of Contents
•Executive Summary •Program Metrics
•Reporting snapshot•Spend Analysis •Ordering activity•Returns
•NJPA•TIBH•What’s New•“Go Green” Program Initiatives
Executive Summary
The review will cover UTPA’s fiscal year09/01/07-08/31/08
The partnership between UTPA and Summus Industries/ Staples Business Advantage continues to strengthen.
First rebate payment April 3, 2007 for $27,611.64. Second rebate payment April 3, 2008 for $38,091.58
By working together we can identify opportunities to increase the NJPA rebate.
Metric Annual Results
Total Purchases
Total expenditure for 09/01/07 to 08/31/08 was $$754,039.71.
Product Usage 37% of purchases were Contract products58% of purchases were Miscellaneous products3% of purchases were ordered from the Wholesaler2% of purchases were SpecialsOther:
1.55% of purchases were MWBE products11.81% of purchases were Recycled products
Order Processing
98.06% of their orders via SummusLink
Order Activity Average Order Size is $393.26 ― slightly lower than previous year at $412.96
1292 items returned = 5.05 % of purchasesUT Panam Return Rate is above the SBA average
Service Levels 100% fill rate on Contract items99.98% fill rate on Other items 97.39% Cycle Rate Delivered within 24hrs
Program Metrics Spend Analysis
Contract 37%
Miscellaneous58%
Wholesaler3%
Special2%
Reporting Period: 09/01/06 to 08/31/07 $705,066.45
Reporting Period: 09/01/07 to 08/31/08 $754,039.71
Program Metrics Spend Analysis
$20,000
$45,000
$70,000
$95,000
$120,000
Spend Levels $45,338 $56,535.00 $35,620.00 $47,889 $56,553 $33,920.00 $126,206.0 $40,719.00
Period 1 Period 2 Period 3 Period 4 Period 5 Period 6 Period 7 Period 8
Program Metrics Ordering Activity
Order Size Sales % of Sales Orders % of Orders
Previous Year's
% of Orders
Orders< $50 $6,499.23 0.82% 171 8.52% 9.83%
$50.01-$100 $25,445.88 3.23% 340 16.95% 18.30%
$100.01-$200 $66,185.33 8.39% 445 22.18% 22.01%
$200.01-$500 $191,784.79 24.31% 598 29.81% 27.14%
$500.01-$1,000 $194,291.58 24.63% 281 14.01% 13.05%
Orders> $1,000 $304,670.11 38.62% 171 8.52% 9.67%
Total $788,876.92 100% 1,831 100% 100%
Average order size is $393.26Last year $412.96
The average order size has been identified as one of the key drivers in saving process costs for our customers.
Returns
Return Reason Number of Returns
Percentage of Total Returns
Warehouse Error 29 2.24%
Damaged 31 2.40%
Manufacturing Defect
8 .62%
Duplicate 30 2.32%
Customer Error 1190 92.12%
Delivered Delivery 4 .31%
1292 items returned= 5.05% of Purchases
Returns June-August 2008
Root Cause for Return
43%
0%10%
40%
3%
0%
0%
4%
Customer Error Warehouse Picked Wrong ItemDamaged Duplicate / Overshipment / DelayedOther Order Entry ErrorCustomer Dissatisf ied w / Item Manufacturing Defect
NJPA
NJPA Rebate Structure $ 0 - $74,999 0%$ 75,000 - $149,999 1% $150,000 - $299,999 2%$300,000 - $499,999 3%$500,000 - $749,999 4%
$750,000 - + 5%
2007 $690,291 at 4% rebate $27,611.64
2008 $761,832 at 5% rebate $38,091.58
Potential 2009 $800,000 at 5% rebate $40,000
TIBH
Staples Fulfillment Centers will now stock TIBH products. By stocking TIBH products we guarantee our customers next day delivery. Our customers will the capability to purchase TIBH skus online through our HUB partner.
•TIBH Marketing Announcement
•Online Shopping List
•TIBH representative Rosa Valdez and Fabiola Garza will be teaming up together to promote TIBH.
What’s New UT Panam?
At the 2008 Convocation UT Panam’s President Dr. Blandina Cárdenas discussed the University’s initiatives, which included the campus “going 100 percent green” in the near future, and the fitness and health plan, which will utilize the Wellness and Recreational Sports Complex and motivate the University community to live healthier lifestyles.
Cárdenas said reducing the University’s “carbon footprint” is a work in progress and the responsibility of the entire campus community.
“The issue of making UTPA an environmentally responsible member of the community is going to be something that will be taking up more and more of our attention, and something we hope that you will join,”
What’s NewSummus Industries?
• New Summus Industries websites coming in October 2008
• DIR Contract (#DIR-SDD-192)
• Authorized Marketing Agent for DELL products and services
What’s New Staples?
• July 15, 2008 marks the start of Staples and Corporate Express as one company
• Merging the best practices of both companies will drive the success of our new company
• We have become a truly global contract business serving customers in the U.S., Canada, Europe, Asia, and Australia
• Together we will offer customers world-class service and value, expanded product and services and improved distribution capabilities
• Integration planning is just beginning• Our goal is to be fully integrated within two years
Staples Acquisition of Corporate Express
What’s NewSummus Industries?
• New Summus Industries websites coming in October 2008
• DIR Contract (#DIR-SDD-192)
• Authorized Marketing Agent for DELL products and services
UTPA Environmental Report
• “Greening” is not just a nice thing to do for the environment - it’s important to do for your business
• Create sustainable business practices– Commercially viable
(Financial benefits)– Preserve our natural resources
(Environmental benefits)– Look after our workforce
and communities(Social benefits)
• Better long-termbusiness performance
• Competitive advantage
Why Go Green?
FinancialBenefits
SocialBenefits
EnvironmentalBenefits
“Win, Win, Win”
• “The Staples Green Guide makes it easy for procurement managers to reach their green procurement goals and gain cost efficiencies with programcompliance,” said Marci Grebstein, vice president of marketing for Staples Advantage.
Catalog features:– Hundreds of eco-friendly products– Full product assortment―from paper to technology– Only available online at
www.staplesadvantagecatalogs.com
Staples announces the launch of the new Green Guide
Green Guide?
• Staples offers more than 3,000 environmentally preferable products to help you meet your environmental procurement goals:– Paper: choose from multiple brands, and multiple grades– Supplies: remanufactured ink and toner– Technology: Energy Star certified office technology products– Furniture: cubicle systems made from recycled-product content
• Staples is pursuing earth-friendly innovations:– Biodegradable packing peanuts made from cornstarch– Paper made from sugarcane, file folders from recycled denim
New to StaplesLink.com – the EcoEasy Banner. Quickly find the most popular Green products included in your contract with the click of a mouse.
EnvironmentallyPreferable Products
Introducing an eco-friendly panel system exclusive to Staples. Designed to be the most cost efficient panel system on the market, Staples e3 panel system has all the features you’d expect from the highest quality panel systems available today.
Features include:– Contributes points towards LEED certification– 100% recycled fabric– Environmental Preferable Product (EPP)
and Forest Stewardship Council (FSC) certified work surface core material
– GREENGUARD Certified for low chemical emission– Made in the U.S.A– A multitude of panel options– Universal hinge system for easy installation
or reconfiguration
Panel Furniture SystemsGo “Green”
•Free ink & toner recycling for Contract customers
•Pre-paid shipping labels and collection boxes available on SummusLink.com to send empty cartridges for recycling
•Limits the number of cartridges sent to landfills where they can take 1,000 years to decompose
Recycling Services
• To help customers reach their environmental goals, in 2007 we created the industry’s first office products online catalog
• Allows customers to browse catalogs electronically • Use with or in place of
traditional print catalogs• Can deploy to all end users • Authorized employees
place orders on StaplesLink.com or online ordering system
www.staplesadvantagecatalogs.com
Online Catalogs
