1 The IT infrastructure challenge

The IT infrastructure challengeWhat are some of the immediate questions end users must be considering in data room design?

What is the impact of high density ●heat on climate control provisions for individual racks, server rooms or even whole data centres?Is power supply and back-up designed ●for optimum availability?

How can optimum use be made of ●the existing space when IT facilities expand?Are applications and servers ●protected in case of hardware failures?Can all functions be managed ●efficiently via remote monitoring?

Can expansion be integrated later ●without interrupting operations?What is the net Return on Investment ●(ROI) and does it incorporate issues such as energy, the environment and ongoing operation and maintenance?

Hirotec have been providing data room solutions to its customers for over 30 years. We offer services that have been progressively integrated to provide total solutions to IT Managers and data centre operators. With representation in all states across Australia, Hirotec offers a number of key differentiating factors to its competitors:

A team with extensive ●experience in the management and delivery of total data

centre solutions, including room planning, design and Total Cost of Ownership (TCO) analysisWhilst having key alliances with ●premium equipment manufacturers, Hirotec is not product-centric, we deliver the best solution for each and every specific project requirementThe ability to provide major ●trades utilising in-house personnel enabling greater synergies and control between critical building services – reducing project risk in critical environments

24 hour, 7 day a week ●Customer Service Centre for emergency response services – including internet based service systems and CMMS integration technologiesThe provision of monitoring ●and complete facilities maintenance capabilities specifically tailored to data centre requirementsWholly Australian owned ●and operated

Contents

The IT infrastructure challenge 2

Data centre planning & design 4

Data centre solutions 6

Fire & security access 7

Cooling 8

Power & cabling 10

Infrastructure 12

Data centre management & maintenance 14

Integrated data centre solutions

The IT infrastructure challenge 2

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Hirotec has built a strong reputation developing and implementing dynamic data centre solutions for the IT sector incorporating:

Design of data centre and related ●building servicesProject management ●Supply and installation of cooling, ●rack, power, essential services and monitoring servicesCommissioning and ●transition managementEnergy management ●Ongoing facilities maintenance, ●emergency response and strategic partnering

THE IT InFRASTRuCTuRE CHAllEngE

3 Data centre planning & design

Data centre planning & design

Building or upgrading a data centre can be a daunting task for most IT Managers. understanding the technical issues that underpin a working data centre is a Hirotec specialisation. At project inception Hirotec representatives work through a User Definition & Needs Analysis (UDNA) process which identifies the many complex issues in data centre design, including but not limited to:

Establishment of overall project ●objectives – budget, time, quality, data centre operation;

Redundancy requirements – ●essential power, alternate supplies, standby generators, uPS, auto-transfer switching etcConstruction of the room exterior, ●walls and flooring – fire ratings, raised flooring, ceilings, mobility impaired access arrangements, Building Code of Australia (BCA) independent certification and sign off, Council applications etcFunctional space management – ●rack layouts, circulation spaces, ingress and egress etc

Data transfer – moving from an ●existing data room to another in “live” modeFire Suppression – VESDA, Inergen, ●Argonite, etcCooling requirements – including ●consideration of air cooled, water cooled, chilled water etc

Project & user needs Analysis

Data centre planning & design 4

Sustainability

Energy efficiency and sustainability has gained significant momentum in the design of data centres and related components, particularly mechanical, electrical and server equipment. Consider these facts released by u.S. Environmental Protection Authority (EPA):

Estimates project that by 2011, ●electricity consumption in data centres could double if current design and operation trends continueIf energy efficiency measures are put ●in place, electricity consumption could be reduced by 25%, with even greater savings possible with advanced technologiesOn a square foot basis, a modern ●high-availability enterprise data centre will consume 30 times the electricity and water (depending on the type of cooling system used) as a typical commercial office building

EPA u.S. annual electricity consumption of data centres and other building types

EPA u.S. projected growth rate trends in data centre facilities

Total Cost of Ownership (TCO)

Whilst there is no question that energy efficiency and sustainability must be considered during data centre planning, it must be taken into account with Total Cost of Ownership (TCO) and operational requirements. Hirotec utilises structured TCO modeling to ensure data centre design establishes a balance between operational objectives, ownership costs and sustainability.

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5 Data centre solutions

Data centre solutions

Our experience and alliance partnerships with select manufacturers provide Hirotec with leading Cooling, Rack, Power and Monitoring capabilities. Coupled with our ability to coordinate in-house mechanical, electrical and fire technicians enables a seamless data centre solution for IT Managers. With data centre design becoming increasingly complex, Hirotec are able to tailor solutions by converging premium hardware partners and our technical services capabilities - eliminating end user uncertainty and frustration.

Fire & security access 6

When you consider the top priorities for a data centre typically security, data protection, power management and cooling are at the top of the list. But the one thing that every data centre should have, that is often not given due consideration, is fire protection. Right now, if you heard that your data centre

Fire & security access

Security & access

Security and access play a critical role in any data centre design. Issues such as ease of ongoing access management, information capture and reporting contribute to any IT Managers level of comfort that their data centre is physically secure. Whether your data centre is in-house or outsourced to a

was engulfed in flames, you would likely sit in shock, especially if you were not equipped with the proper protection.

Fortunately, with Hirotec’s in-house fire protection capabilities you can avoid this reality. In consultation with the customer, Hirotec will work through

Fire suppression

alternative fire suppression solutions that meet TCO objectives, taking due consideration of:

The heat source; ●Taming the heat; and ●Preventing the heat ●

third party, Hirotec can provide design, construct and maintenance services for:

Access control systems – ●Biometrics (fingerprint) access, swipe cards, proximity cards, touch button etcClosed Circuit Digital Surveillance ●CCDS

7 Cooling

Cooling

Hirotec has been the Australasian distributor for Blue Box Data Centre Computer Room Air Conditioning (CRAC) for 20 years. The Blue Box Datatech CRAC range incorporates the latest advancements in environmentally friendly and energy efficient precision cooling technology, including:

EC Radial Fan

Computer Room Air Conditioning (CRAC)

Coupling R410a refrigerant with radial fans and EC motors, provides reduced ozone depleting properties and greatly improved energy efficiency.

R410a refrigerant ●Reduced air path pressure drops ●Electronic thermostatic valves ●EC radial fans ●

The Datatech series is the first R410a CRAC range released in Australia.

Cooling 8

Rack Cooling

The rise in the use of blade servers and virtual servers has greatly increased the potential amount of power consumed per rack, as well as the resulting heat output. While the heat dissipated by a 2 ft by 2.5 ft rack is currently about 10 kilowatts or more, expert’s estimate that deigns for future equipment will require dissipations of 30-50 kilowatts in the same rack space.

This type of high density server rack has the potential to develop ‘Hot Spots’. Hot Spots are areas in a data centre that are not properly cooled often resulting in temperatures that exceed recommended conditions for maximum equipment reliability and performance.

liquid Cooling Packages (lCP) have become a valuable compliment to ambient air cooling addressing the cooling challenges presented by high-density computing clusters. These modular, temperature-neutral high-density cooling solutions utilise air/water heat exchangers to provide uniform, effective cooling.

Chillers

Supplying Blue Box chillers to the Australian market for over 10 years, Hirotec’s release of the ‘Echos’ series encompasses the most recent design for improved efficiency and

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performance. This includes the use of environmentally friendly refrigerants and COP increases of an average 13% to a maximum of 30% for some models and significantly reduced footprints.

Blue Box Chillers are designed with a huge range of flexibility to match complex project requirements, including:

Cooling only ●Heat Pump (HP) ●Hydraulic circuit (ST) with: ●

1 or 2 pumps no storage tank • 1 or 2 pumps with storage tank• Storage tank no pumps• Pump upgrade to suit •

system designlow & super low noise ●Copper / copper coil ●Tinned copper / copper coil ●Epoxy treated coil ●Stainless steel frame ●

Step condensation control ●Variable speed condensation control ●Dual set points ●Remote variable set points ●Interface for lonworks, Trend, Bacnet ●(Modbus STD)

COP Comparison

Zeta Echos R 410A Zeta 2002 R 407C

9 Power & cabling

Power & cabling

Interruptions to critical business processes, whether due to hardware faults, production breakdowns, communication failures or insufficient - or even non-existent - protection against voltage fluctuations, can have far reaching consequences.

Hirotec utilises premium Power Management equipment in its data

Power management

centre solutions that accommodate redundancy, scalability and maximum availability. This flexible power management system is based on a consistent ‘plug & play’ architecture for ease of scalability, even while operational. This ‘hot swappable’ capability assists in minimising downtime and lowering operating costs.

Power & cabling 10

Cable management

A structured cabling system provides a critical foundation for any business. The caliber and performance of Information Systems and related networks can mean the difference between success and failure in today’s competitive business environment. Hirotec’s structured cabling systems provide outstanding performance, reliability, manageability, and potential for growth.

Our highly experienced, dedicated and fully trained technicians offer a complete service from design through to documentation, including:

Requirements analysis and ●system specification Wall mount cabinets, PC racks and ●computer cabinets.Cat5E & Cat6 structured cable ●Integrated voice and data cabling ●Phone, network and VOIP ●telephone cabling Fibre optic cabling installation ●and termination Connections of lines to ●PABX / PBX Outside plant cable installation ●Full fibre optics design ●and installation

POWER & CABlIng

11 Infrastructure

In any data centre solution provided by Hirotec, the utilisation of space is a critical design aspect. Hirotec works with the client to ensure that rack selection maximizes the efficient use of space and can be flexibly arranged, having a positive influence on TCO to reduce on-going operating cost per rack.

InfrastructureRacks

Any rack selection must not only accommodate simple yet versatile installation with a high packing density but must have a seamless integration with other data centre components including servers, storage, switching, power, cooling etc.

Infrastructure 12

Flooring

Raised Access Floors provide infinite flexibility for today’s intelligent buildings, delivering future options for the interior space and the people who occupy it. By installing an access floor the building space can easily and economically accommodate future changes whether they are organisational, technological or climatic in origin.

Access floors are ideal for reticulating all horizontal building services in the floor void. They can be justified for cable only reticulation (power, data, telecom) but are perfect for under floor air displacement systems.

Computer/Equipment Room, Internet/Data Processing Centre,

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Telecommunications Exchange/Switching Centre, Anti-Static Environments - this space is likely to be subject to heavy equipment loads, normal levels of foot traffic and heavy infrequent rolling loads in the aisle ways. The access floor is required to perform under these heavy static and dynamic loads, plus maintain an anti-static environment, whilst providing excellent lateral stability, rigidity and easy underfloor access.

For the majority of anti-static computer/equipment room environments, Hirotec recommends as the most suitable specification the Stringered ‘Heavy-grade’ Access Floor System. When installed, the

bolted-stringers join each corner pedestal to produce a very stable and rigid understructure grid. The ‘Heavy-grade’ panel fits tightly within this understructure to complete the assembly and form the Stringered ‘Heavy-grade’ Access Floor System. This access floor system is capable of withstanding extreme static and dynamic loads experienced within the majority of computer/equipment room environments.

13 Data centre management & maintenance

Data centre management& maintenance

Hirotec has detailed commissioning and transition management processes which ensure that systems are installed correctly and performing consistent with design parameters. Hirotec’s commissioning methodologies cover a wide range of aspects that verify the integrity and

performance of mission critical support infrastructure, including:

Commission plan preparation ●Equipment pre-start-up and ●start-up proceduresIntegrated system testing ●

Development of Standard Operating ●Procedures (SOPs) and operational trainingSystem assembly ●Provision of ‘as-built’ documentation ●load bank testing ●

Commissioning & transition management

Hirotec’s key point of differentiation to other providers of data centre services is that we continue to add value trough ongoing facilities maintenance and management. In-house facilities maintenance capabilities together with vast experience in developing and implementing data centre maintenance strategies

ensure long-term operation and TCO objectives are achieved.

Ongoing monitoring and technician despatch is managed by Hirotec’s in-house Customer Service Centre and technical services engineers - available 24/7 with response escalation procedures tailored to meet predetermined Service level Agreements (SlAs).

Facilities maintenance

Data centre management & maintenance 14

Data centre monitoring and control is a critical element of maintaining maximum availability. Monitoring systems should provide proactive management and notification of appropriate personnel of situations that threaten availability. Hirotec can provide a remote monitoring and

management solution capable of detailing:

Remote monitoring, diagnosis, ●and fault management including despatch of service staff

Environment management systems

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Operation monitoring including ability ●to alter set pointsVideo surveillance ●Recording of historical data for ●trending and analysis

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