Marketforce’s 3rd Annual Conference

Jens HenrikssonPresident and Chief Executive OfficerFolksam

Linnéa EcorchevilleChief Executive OfficerModerna Försäkringar

Camilla Amstrup SøgaardPersonal Lines DirectorCodan

Turid GrotmollChief Executive OfficerSpareBank 1 Forsikring

Henrik GrønborgChief Executive OfficerAlka Forsikring

Carsten Møller PedersenChief Executive OfficerNEM Forsikring

Mikko VastelaChief Information OfficerLähiTapiola

Alex ArreyVice President, New Business and Customer InnovationTryg

Sabine VanderlindenInsurance, Managing DirectorStartupbootcamp

Steinunn Hlíf SigurðardóttirManaging Director – ClaimsVörður

The Future of Nordic Non-Life Insurance Re-imagine the future of insurance at the Nordic region’s premier event

7th & 8th March 2017, Operakällaren, Stockholm

Enlightening

conference that will

get you thinking

about the future

of the insurance

business.”Chief Data Officer, Tryg

Come along to The Future of Nordic Non-Life Insurance and be among those leading the change in a time of technological transformation and innovation.

Carl FarbergerChief Executive OfficerICA Försäkring

Åsa LarsonExecutive Director, InsuranceFinansinspektionen

EARLY REGISTRATION RATES AVAILABLE

Book before 9th December to save up to €400

WWW.MARKETFORCE.EU.COM/NORDICNONLIFE

Silver sponsor

Bronze sponsor

The Future of Nordic Non-Life Insurance is the perfect event to explore the latest trends and developments across the Nordic insurance industry. Join over 100 senior professionals and engage in valuable discussions pinpointing the core challenges and opportunities facing insurers.

Building on the stand-out success of the last two years, this event offers a packed agenda and hosts our most senior speaker line-up to date. Get involved and benefit from interactive sessions, unique case studies and speakers from across the Nordic insurance industry and beyond.

“This is a fantastic opportunity to share my experiences and knowledge and learn from my peers across the industry”

Turid Grotmoll, Chief Executive Officer, SpareBank 1 Forsikring

BENEFIT from key insights delivered by our largest range of leading insurers including Tryg, If P&C, Codan, DNB, Gjensidige

Forsikring and many more

GAIN practical knowledge on enhancing customer experience

with an out-of-industry case study from Nordnet

LEARN how to respond to the calls of innovation with a case study

from Tryg’s VP of New Business and Customer Innovation

BROADEN your horizons with sessions from boundary-pushing start-ups disrupting the UK and

French insurance markets

ADDRESS the key challenges facing your organisation

from data strategy to risk management and beyond

ENGAGE with your peers during live polls and interactive

discussions on advancing customer centricity

Director and C-Level

Speakers

15Hours ofcontent

10+Hours of

networking

6+

0201 03

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DAY 1 - TUESDAY 7TH MARCH 2017

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09.00 Welcome address from Marketforce

09.05 Chair’s opening remarks

Lessons from the top – a pan-Nordic overview

09.10 Revitalising the insurance industry from within: the Swedish perspectiveLinnéa Ecorcheville, Chief Executive Officer, Moderna Försäkringar

09.25 Adapting to the new digital reality: the Danish perspectiveCamilla Amstrup Søgaard, Personal Lines Director, Codan

09.40 Creating a proactive organisation for the customer: the Norwegian perspectiveTurid Grotmoll, Chief Executive Officer, Sparebank 1 Forsikring

09.55 Advisory

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Leaders’ Forum

Being an agile insurer in a time of uncertainty •Stayingaheadofthecurve:howcaninsurersadapttoremain relevant?•Inwhatwaysareconsumerneedschangingwiththeadventof

new technologies? •Whatchangesarelikelytooccurinthedistributionof

insurance products?•Howwilltechnologicalchangeaffectthedesignofinsurance

products and customer portfolios?•Differentiationanddiversification:howimportantarevalue- added services in future offerings?•Whatwillthefutureinsurer-insuredrelationshiplooklike?•Creatingacultureofinnovation:whatmustinsurersdoto

transform a risk-averse industry?•Whichchangeswillhavethebiggestimpactonnon-life

insurance over the next 10 years?Linnéa Ecorcheville, Chief Executive Officer, Moderna FörsäkringarCamilla Amstrup Søgaard, Personal Lines Director, CodanTurid Grotmoll, Chief Executive Officer, SpareBank 1 Forsikring

10.45 Refreshments

Revolutionising a slow-moving industry – embracing innovation

11.15

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Case Study

Pursuing internal disruption: lessons from TrygThis case study will examine Tryg’s pioneering strategies to innovate from within. From creating a newly established innovation department, to building relationships with entrepreneurs in The Camp, Tryg has fully committed itself to finding future-proof business solutions in a rapidly changing environment. Delegates will benefit from unparalleled insight into how to effectively engage with those outside of the industry and how to disrupt internally before external forces beat you to it. Alex Arrey, Vice President, New Business and Customer Innovation, Tryg

11.35 Creating a long-term strategy for innovation success•Realityversusexpectation:whatwillinsurancecompanies

look like in 10 years?•Whatstepsmustinsurerstakenowtoensurefuturesuccess?•Wheredothebiggestopportunitiesforgrowthandinnovationlie?•Customer-focusedideation:meetingfutureneedsHenrik Grønborg, Chief Executive Officer, Alka Forsikring

11.55 Session title to be confirmedSenior representative, Sollers Consulting

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Case Study

Out of industry perspective: NordnetNordnet is a shining example of a bank that has achieved excellent online customer experiences, whilst keeping overhead costs low. In this case study, delegates will get the chance to hear insight from beyond the insurance industry as Sameela Wanniatchi describes the evolution of Nordnet, and how it has furthered its own success in a competitive market.Sameela Wanniatchi, Business Controller, Nordnet

12.35 Questions

12.50 Lunch

Redefining risk management – capitalising on the Internet of Things

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Case Study

Realising the potential of the smart homeThis case study will explore the unique smart home proposition offered by Neos, an exciting disruptive force in the UK insurance market. Daniel Knight, Chief Product Officer at Neos, will outline the company’s original approach to connecting with the customer on the basis of mitigating risk using the Internet of Things. Delegates will learn how new types of data can be utilised, resulting in the most detailed understanding of the customer possible and a new approach to risk management.Daniel Knight, Chief Product Officer, Neos Insurance

14.25 Advisory

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Case Study

Taking telematics to the next levelThis case study will look at NEM Forsikring’s new and exciting app that monitors customers’ driving. NEM Forsikring has bypassed the black box and moved towards mobile devices to track how customers drive, the data from which will be used to determine premiums. Delegates will hear about this innovative initiative and learn how insurers can offer more to their customers through technological advances.Carsten Møller Pedersen, Chief Executive Officer, NEM Forsikring

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Peer-to-Peer Discussion

New frontiers in risk understanding and mitigation: grasping the opportunitiesDelegates will have the opportunity to discuss the following questions at their tables before feeding back to the Chair and speakers for comment.•Whattechnologiesofferthegreatestpotentialtohelpmodel

risk better?•Whenarenewtechnologiesexpectedtobewidelyadopted?•Whatobstaclesstandinthewayofadoptingnewtechnologies?Howcanthesebeovercome?

•Risktransfertoriskprevention:isthisthewayahead?•Shiftingthefocusfromannualrenewal:willpay-as-you-go

insurance change future propositions?•Givingthecustomerwhattheywant:howcangreaterflexibility

be built into products?•Dealingwithdecliningrisk:wherecannewsourcesofrevenue

be found?

15.35 Refreshments

Delving into data strategy – leveraging a return from investments

16.05 Managing the information of everything•Tacklingtherealitiesofbigdata:assessingthechallenge

ahead•Keylessonsforenhancingtheuseofcollecteddata

The Future of Nordic Non-Life Insurance7th & 8th March 2017 | Operakällaren, Stockholm

FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE

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•Derivingvalueandmeaning:improvingdatainterpretation•Futuredatastrategies:wherenext?Mikko Vastela, Chief Information Officer, LähiTapiola

16.25 Advisory

16.45

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Case Study

Harnessing advanced analytics to defeat organised crimeThis case study will examine the data strategies being used by Gjensidige Forsikring to combat organised crime in the Nordic region. Delegates will benefit from key lessons in how the use of advanced analytics has positively impacted the fraud team’s operations and efficiency.Vera Sønsthagen, HeadofSIU,Norway,Gjensidige Forsikring

17.05 Questions

17.15 Chair’s closing remarks and end of Day 1, followed by drinks reception

09.00 Chair’s opening remarks

Knowing, prioritising, responding – advancing customer-centricity

09.05 Delivering more for the customer; going above and beyondJens Henriksson, President and Chief Executive Officer, Folksam

09.25 The value of showing you care: empathetic interaction at the point of claim•Knowingyourcustomer:whatdotheywantintimesinneed?•Inspiringcustomerdelightthroughheartfeltcommunication:

defining a plan of action•Recruitingforemotionalintelligence:whatattributesshould

insurance organisations look for?•Equippingstaffwiththeskillsandinformationnecessaryfor

dealing with delicate situationsSteinunn Hlíf Sigurðardóttir, Managing Director – Claims, Vörður

09.45 Questions

09.50 Advisory

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Mobile Voting and Panel Discussion

Connecting and engaging: exploring the future role of insurers in customers’ livesIn this session, delegates will vote on their mobile devices on a variety of questions relating to the insurer-insured relationship. Results will be relayed to our panel of industry experts who will discusstheimplications.Topicstobediscussedwillinclude:•Howcaninsurerssuccessfullybuildstrongrelationshipswith

Millennials?•Identifyingpainpoints:whatarethesourcesofcustomerdissatisfaction?Howcanthesebeovercome?

•Whatarethefoundationsofloyalty?•Embeddingyourselfintothecustomers’life:whatistheright

balance of communication?•Atwhatpointdoesdigitalcommunicationbecomefrustrating

for the customer?•Whatmorecaninsurersoffertheircustomersbeyond

traditional products and services?Jens Henriksson, President and Chief Executive Officer, FolksamRune Hoff, Director of CRM & Customer Dialogue, Sparebank 1 ForsikringCarl Farberger, Chief Executive Officer, ICA Försäkring

10.45 Refreshments

Creating a digitally-optimised insurer

11.15 Session title to be confirmedCarl Farberger, Chief Executive Officer, ICA Försäkring

11.35 Fraud in the digital age: new vulnerabilities; new solutions•Pinpointingtheproblem:whyisfraudontherise?•Digitalisation:adouble-edgedsword?•Whichnewdatasourcesaremostvaluableinthefightagainst

fraud?•Usingsocialmediatotheinsurers’advantage:strategiesfor

success•Overcomingtheoperationalchallenge:updatingsystemsfor

better fraud detectionKlaus Martin Arnesen, Fraud Manager, DNB

11.55 Advisory

12.15 Adapting to the new digital reality: staying ahead of the curve•Respondingtodigitaldemands:howcaninsurersbest

prioritise?•Fromfront-endtoback-end:deliveringanimproveddigital

experience•Overcomingroadblocks:whatchallengesdoinsurersface?•Alooktothefuture:whatwillthedigitalrealitylooklikein2020?Speaker to be confirmed

12.35 Questions

12.50 Lunch

A view from the regulator

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Keynote Address

Update from FinansinspektionenÅsa Larson, Executive Director, Insurance, Finansinspektionen

14.25 Questions

Flashes of the future – an overview of disruptive trends

14.30

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Case Study

Blockchain in action: lessons from EverledgerBlockchain is the buzzword of the moment across financial services, but there are questions over how it is going to tangibly affect the insurance industry and how companies can adopt this new technology. In this case study, delegates will discover how blockchain is being used by Everledger to stop fraud and implement transparency in global supply chains.Calogero Scibetta, HeadofBusinessDevelopment,Everledger

14.50

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Case Study

Peer-to-peer insurance: transforming the traditional insurance offeringIn this case study delegates will hear from Inspeer, a French organisation revolutionising traditional risk models through offering peer-to-peer insurance. With the aim of making insurance fair, Inspeer has come up with a unique way to sell to customers whilst ensuring value for money. Emanuelle Mury, Managing Director and Co-founder, Inspeer

15.10 Insuring the sharing economy: taking advantage of new opportunities•Howarecustomerneedschangingintheadventofthesharing

economy?•Whatmustinsurersdotoadaptanddealwiththistrend?•Inwhatwaysisthesharingeconomycomplicatingrisk?•Dealingwithunderinsurance:howcanthisberectified?Rune Smådal, HeadofProduct,Norway,If P&C Insurance

DAY 2 - WEDNESDAY 8TH MARCH 2017

FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE

15.30 Questions

15.45 Fireside Chat

InsurTech: friend or foe?•IsInsurTechlikelytodisrupttheNordicinsuranceindustry?In

what timeframe?•Whatareaismostripefordisruption?•Howcaninsurerskeeppacewithinnovativenewentrants?•Avoidingdifficulties:whatarethekeyobstaclestoa

successful InsurTech partnership?•Howcanyouensurepartnershipsmeettheneedsofboth

sides?•Lessonsfromabroad:whatcanbelearntfromtheUK

experience of InsurTech?Sabine Vanderlinden, Insurance, Managing Director, StartupbootcampAlex Arrey, Vice President, New Business and Customer Innovation, Tryg

16.15 Chair’s closing remarks, end of conference

FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE

INTERESTED IN SPEAKING, EXHIBITING OR HOSTING AN EVENT AROUND THE CONFERENCE?

There are a limited number of opportunities to engage key decision makers through speaking, exhibiting and other tailoredpackages.Formoredetails,pleasegetintouch:

Tel:+44 (0)20 7760 8685 Email:sponsorenquiries@marketforce.eu.com

www.marketforce.eu.com/nordicnonlife

REGISTER ONLINE NOW

Save up to €400Interested in speaking, exhibiting or hosting an event around the conference?There are a limited number of opportunities to engage key decision makers through speaking, exhibiting and other tailoredpackages.Formoredetails,pleasegetintouch:Tel:+44 (0)20 7760 8685 Email:sponsorenquiries@marketforce.eu.com

CodanDina Försäkringar

EikaERGO Insurance

Federation of Finnish Financial Services

Folksam GroupGjensidige Forsikring

Guidewire SoftwareHive by Britsh Gas

HUGIN ExpertIf P&C Insurance

Købstædernes ForsikringLähiTapiola

LB Forsikring

Lietuvos DraudimasModerna FörsäkringarMunich ReNEM ForsikringNemi ForsikringNorwegian School of EconomicsOP Financial GroupRSA GroupSuomen Keskinäinen LääkevahinkovakuutusyhtiöTopdanmark Tryg TryggingamiðstöðinZurich Insurance Group

Companies that attended last year

Last year’s attendee breakdown

Insurance companies

Professional Services Software Other

Sollers Consulting is an international company specializing in advisory and implementation services for the financial sector. The company was established in 2000 in Warsaw by

experts in operational consulting and IT. Our mission is to help customers achieve better business results through innovative projects. Sollers Consulting’s key areas of expertise cover insurance, banking and leasing sectors. In its projects Sollers Consulting combines business knowledge with competence in new technologies. The company cooperates with a number of partners all over the world including Guidewire, Moody’s Analytics, Microsoft, Oracle, TIA Technology. Sollers Consulting team has completed various projects for over 50 financial groups from all over the world such as PZU, PKO BP, Millennium, Raiffeisen, Talanx (Warta), Generali and Proama. The company uses modern project management methods such as Agile methodology on a day to day basis. Sollers Consulting is also a Polish pioneer of the Responsive Web Design approach in design and development. The core value of Sollers Consulting is a strong teamofprofessionals:thecompanyemployscloseto300highlyqualifiedconsultants and developers in Warsaw, Lublin and Cologne.www.sollers.eu

Silver sponsor

Bronze sponsorHUGINExpertA/S is an industry-leading provider of advanced predictive analytic software for building automated decision support solutions that can handle

uncertainty.TheHUGINBayesFraudsolutionprovidesinsurerswithreal-time fraud detection capabilities during claims handling and helps them identify fraud with a high degree of speed and accuracy for a stronger, more proactive defense against fraud and compelling cost savings in claims. Insurers can also use HUGIN analytics to create efficient automatedsolutions for straight-through processing, pre-policy customer review, customer profitability assessment, profitable pricing engine, risk appetite, anti-money laundering, operational risk management, credit default predictionandmore.HUGINExpertislocatedinAalborgDenmarkandwasestablished in 1989 by world-leading researchers in the field of graphical models based on Bayesian Network Technology. Today clients around theglobeuseadvancedHUGINanalyticstotransformdata,expertiseanduncertainty into powerful decision management solutions.www.hugin.com

The Future of Nordic Non-Life Insurance7th & 8th March 2017 | Operakällaren, Stockholm

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