The Future of Nordic Non-Life Insurance Explore strategies for the age of innovation at the Nordic region’s leading event

1st & 2nd June 2016Crowne Plaza Copenhagen Towers Hotel, Copenhagen

Torbjörn MagnussonPresident and Chief Executive OfficerIf P&C Insurance

Scott ØrmenManaging Director, DenmarkCodan

Anne Mette ToftegaardChief Executive OfficerLB Forsikring

Sigurður ViðarssonChief Executive OfficerTryggingamiðstöðin

Kenny LeitchGlobal Telematics DirectorRSA

Rune BrunborgChief Executive OfficerPenger.no

The Future of Nordic Non-Life Insurance brings together over 100 senior experts from a range of insurance companies to discuss and share their thoughts on the future of the industry, how success can be achieved and growth furthered.

Cecilie Ditlev-SimonsenExecutive Vice President, Brand, Communications and MarketingGjensidige Forsikring

Mikko VastelaChief Information OfficerLähiTapiola

Roland WörnerGlobal Head of Counter FraudZurich

Carsten Vraa-JensenClaims DirectorCodan

Rune SeestHead of ClaimsNEM Forsikring

Lone Kyhl HendriksenCustomer DirectorKøbstædernes Forsikring

WWW.MARKETFORCE.EU.COM/NORDICNONLIFE

EARLY REGISTRATION RATES AVAILABLE

Book before 13th May to save up to €200

An enlightening conference giving a broad view of the status of Nordic insurance and the challenges that lie ahead”Vice President Finance & Operations, Chief Financial Officer, Tryggingamiðstöðin

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Marketforce’s 2nd Annual Conference

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Join us at the Nordic region’s leading strategic conference on non-life insurance where you will hear in-depth insight on the latest developments in this ever-changing industry. Returning after the success of its inaugural year, The Future of Nordic Non-Life Insurance promises to deliver two days of insightful sessions that will further you in your efforts to become a leading business in the non-life insurance industry.

With increasing digitalisation, heightened customer expectations and questions over the future of distribution, the need for solid strategy and robust business models has never been more vital. This conference will deliver innovative solutions to the problems insurers are facing and will look to the future in order to assess the road ahead and what this means for the industry. Join your peers at this leading event and benefit from the vital lessons given by senior industry leaders.

British GasCodanCopart

Dina FörsäkringarEika

ERGO InsuranceFederation of Finnish Financial

ServicesFolksam Group

Gjensidige ForsikringGuidewire Software

HUGIN ExpertIf P&C Insurance

Købstædernes ForsikringLähiTapiola

LB ForsikringLietuvos Draudimas

Moderna FörsäkringarNEM ForsikringNemi Forsikring

Norwegian School of Economics

Oracle Corporationpenger.noRSA Group

TIA TechnologyTryg

TryggingamiðstöðinZurich Insurance Group

WHO CAN YOU MEET?

Last year’s conference was attended by over 100 senior insurance professionals from across the Nordic region. This year, we’ve already confirmed representatives from:

HOT TOPICS:

• HearfromindustryleadersincludingIfP&CInsurance,CodanandTryg

• Learnhowtosuccessfullytargetmillennialsthroughacasestudyfrom Gjensidige Forsikring

• BenefitfrominformationoutsideoftheNordicregionontelematicsand the Smart Home

• Broadenyourknowledgethroughhearingfromaleadingacademicon the psychology of loyalty

• Hearaboutthelatestinnovationstooptimiseclaimsprocesses

• Looktothefuturebyexaminingdriverlesscarsandtheimpactthey will have

• Networkwithavarietyofseniorindustrypeers

10 executive level speakers

6+ hours of networking time

Over 10 hours of content

This year’s attendee

breakdown

Insurance Providers

Other

IT Services

Specialist Consultants

”A great opportunity to meet with leading insurance players and also to share the important thoughts for the changing future we all need to adapt to. These meetings really allow you to step

“out of the box” and focus on the future and get inspired”Expansion Manager, Ikano Försäkring

DAY 1 - WEDNESDAY 1ST JUNE 2016

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09.00 Welcome address from Marketforce

09.05 Chair’s opening remarks

Ensuring success in a changing landscape

09.10 Advancing as an industry: overcoming challenges, capitalising on opportunities

Torbjörn Magnusson, President and Chief Executive Officer, If P&C Insurance

09.30 From capital requirements to customer engagement: assessing the challenge ahead

Anne Mette Toftegaard, Chief Executive Officer, LB Forsikring

09.50 Title to be confirmedSenior Representative, Keylane

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Leaders’ Forum

Envisioning the future of non-life insurance•Howistechnologysettotransforminsurance?•Fromrisktransfertoriskprevention:howquicklywillthis happenandhowcaninsurerssuccessfullyadapt?•Howprofoundanaffectisthegrowthofaggregatorslikelyto have?•Howwilltheindustrycopewithdisruptors,suchasGoogle, movingintothemarket?•SolvencyII:whatimpactisbeingfelt6monthsin?•Inwhatwaysisdigitalisationbeingusedtoenhancethe customerexperience?•Howwill3Dprintingtransformtheinsurancemarket?•Howcaninsurersaddmorevalueincustomers’lives?Torbjörn Magnusson, President and Chief Executive Officer, If P&C InsuranceAnne Mette Toftegaard, Chief Executive Officer, LB ForsikringSigurður Viðarsson, Chief Executive Officer, Tryggingamiðstöðin Mark Mullin, Digital Strategy Director - EMEA & ANZ, Guidewire SoftwareSenior Representative, Keylane

10.50 Refreshments

Insurance in a connected world – the Internet of Things

11.20 From risk transfer to risk prevention: seeing insurance in a new light

Thomas Theiler, Head of Department - Business Development & Business Analysis, Folksam

11.40 Realising the full value of M2M communication •Understandingthepotentialoftelematicsbetter•Optimisingefficiency:utilisingtelematicstoenhancethe claims management process•Howcanthecustomerjourneybeimprovedthrougheffective datausage?Kenny Leitch, Global Telematics Director, RSA

12.00 Advisory session

12.20 Contemplating the potential of the Smart HomeIncreased connectivity in the home is already transforming the utilities sector, but the potential of the connected home is much broader. This presentation will examine the full potential of the Smart Home, the opportunities it provides and its impact beyond the utilities sector. Richard Cunliffe, Head of Business Development, Hive by British Gas

12.40 Questions

12.50 Lunch

Moving towards the next phase of the data revolution

14.05 Advisory session

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Panel Discussion

Driving value from data: reinvigorating strategy•Drowningindata?Whatdataismostuseful?•Areweonthebrinkofamovefromcentralisedtofederated dataarchitectures?•Howcanthefullpotentialfromdatabestberealised?•Whatquestionsshouldorganisationsaskoftheirdata?•Howcanorganisationsgainvaluefromdataanalytics?•Inwhatwayscaninsurerssuccessfullyintegrateanalyticsinto designanddevelopment?•HowistheEuropeanGeneralDataProtectionRegulationlikely toaffectaccesstodata?Mikko Vastela, Chief Information Officer, LähiTapiolaTobias Lund Eskerod, Head of CRM Analysis and Reporting, Gjensidige ForsikringChristian Baltzer, Director, Analytics, Tryg

15.10 Refreshments

The fight against fraud

15.40 Title to be confirmedSenior Representative, FRISS

16.00 Combatting new types of fraud: the challenge of digitalisation •Hasdigitalisationincreasedtheriskoffraud?•Digitalisationandsimplification:istheindustrydoingtoo muchtooquickly?•Howcantherisksofdigitalisationbestbecombatted?•Cybersecurityrisk:howgreatistheriskandhowcanitbe addressed?•Sheddinglightonthedarkweb:whatcaninsurersdotobeat fraudstersontheirownterritory?Roland Wörner, Global Head of Counter Fraud, Zurich

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Panel Discussion

Fraud prevention in the Nordic region•TowhatextentisinsurancefraudabigthreattoNordic insurers?•Istherenaivetywithinthemarketaboutthelevelofrisk?•Fromlow-levelfraudtoorganisedcrime:whatistheextentof thethreat?•Howcanfraudbestbecombatted?•Whatkindsofpreventativestrategiesneedtobeinplaceto stopfraudearlyon?•Preventionatthepointofunderwriting:howcangoodrisk estimationbettercombatfraud?•Keepinghonestcustomershappy:howcanfrauddetectionbe reconciledwithgoodcustomerexperience?•Internalcohesion:howcanthewholeorganisationcooperate tofightfraud?Roland Wörner, Global Head of Counter Fraud, ZurichSenior Representative, FRISS

17.00 Chair’s closing remarks and end of day one, followed by a drinks reception in central Copenhagen

The Future of Nordic Non-Life Insurance1st & 2nd June 2016 | Crowne Plaza Copenhagen Towers Hotel, Copenhagen

FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE

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5 Understanding the customer - driving loyalty

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Case Study: Gjensidige Forsikring

Targeting millennials: a new approach to building relationshipsGjensidige Forsikring has developed an exciting initiative that helps to reach the younger generation before they need insurance. This case study will look at why it pays to build relationships with potential customers early on.Cecilie Ditlev-Simonsen, Executive Vice President, Brand, Communications and Marketing, Gjensidige Forsikring

09.20 The psychology of loyalty•Keytrendsinhumanreasoning:abusinessperspective•Whatarethedrivingfactorsthatunderpincustomerloyalty?•Howcanlastingrelationshipsbestbeformedwithcustomers?Tor W. Andreassen, Professor of Innovation & Director of Centre for Service Innovation, Norwegian School of Economics

09.40 Advisory session

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Panel Discussion

Building relationships that last•Whatfactorsaremostimportanttothecustomerwhen choosinganinsurer?•Buildingonfirmfoundations:howcaninsurersinspirefurther trust?•Communicatingwiththecustomerbeyondtraditionalpointsof contact:whatistheoptimumlevelofcommunication?•Towhatextentdoesdigitalisationaffectrelationshipswiththe customer?•Thepersonaltouch:howcanthehumanelementbest complementthedigital?•Drivingretentionatrenewal:howimportantistransparency?•Howcanthetruevalueforcustomersbeconveyedduringthe renewalprocess?Cecilie Ditlev-Simonsen, Executive Vice President, Brand, Communications and Marketing, Gjensidige Forsikring Elizabeth Strand, Head of Customer Experience, Digital Services, If P&C InsuranceTor W. Andreassen, Professor of Innovation & Director of Centre for Service Innovation, Norwegian School of EconomicsNicklas Boj, Senior Brand Manager, Moderna Försäkringar

10.40 Refreshments

Flashes of foresight - the future of distribution

11.10 Towards an age of aggregation? – A shape of things to come•GrowingtheaggregatormodelintheNordicregion:anupdate•Whatisthekeytosuccessfulrelationshipsbetweenproviders andaggregators?•Whatdoesthefuturelooklikefromanaggregators perspective?Rune Brunborg, Chief Executive Officer, Penger.no

11.30 Defining your distribution strategy in the digital age•Whatarethechallengesofsellingtotoday’scustomer?•Whatdoesasuccessfuldigitalstrategylooklike?•Howcancustomersbeencouragedtobuyonline?•Deliveringasuccessfulomni-channelexperienceSpeaker to be confirmed

11.50 A compelling customer experience: the digital interaction imperative

•Whyareinsurersstrugglingtodeliveradigitalexperience?•Whatisthefoundationforsuccess?•Whatdisruptionsmightfaceourindustry?Mark Mullin, Digital Strategy Director - EMEA & ANZ, Guidewire Software

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Panel Discussion

Distribution in the digital age•Whichnewentrantsarelikelytohavethebiggestimpactin insurancedistribution?•Whatchannelsanddeviceswilldifferentcustomergroups tendtowhenbuyinginsurance?•Whatstepsmustproviderstaketooptimisetheirdirect distribution?•Howarecustomerexpectationschanginginthedigitalage?•Refusingtoworkwithaggregators:aviablelong-term strategy?•Isafullyintegratedomni-channelexperiencenowessential?•Digitalbrokers:amodelforthefuture?•Envisagingthefuture:whatwillbethebiggestchangesinthe landscapeofdistributionoverthenext10years?Rune Brunborg, Chief Executive Officer, Penger.noLone Kyhl Hendriksen, Customer Director, Købstædernes ForsikringMark Mullin, Digital Strategy Director - EMEA & ANZ, Guidewire Software

12.45 Lunch

Optimising the claims experience

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Case Study: NEM Forsikring

Self-service claimsThis case study will examine the changes that NEM Forsikring is making to its claims processes and how this is positively affecting both the customer and the company. Rune Seest will outline how increased levels of automatization, a self-service claims process, and an improved web-interface are bringing about greater efficiency and satisfaction.Rune Seest, Head of Claims, NEM Forsikring

14.20 Questions

14.25 Advisory session

14.45 Empathetic interaction with the customer•Deliveringagoodclaimsexperience:acriticalpointinthe customer journey•Theneedforempathy:whyheartfeltinteractioniskey•Personalisinginteractioninabidtoensureloyalty•Stepsforsuccess:effectiverecruitmentandtrainingCarsten Vraa-Jensen, Claims Director, Codan

15.05 Questions

A market under transformation - the road ahead

15.10 Motor insurance: bracing for impact?•Updateonautomotivedevelopments:connectedcars,self- driving vehicles and new mobility solutions•Assessingimpact:willinsurancebeaffected?•Capitalisingonopportunity:theroadaheadforthesuccessful motor insurerPatrik Duraj, Nordic Business Development, Motor Strategy, If P&C Insurance

15.30 Questions

15.35 Title to be confirmedEllen Trolle, VP, Technical Division, SOS International

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Keynote Closing Address

Dynamism and development: adapting to transformation over the next decadeScott Ørmen, Managing Director, Denmark, Codan

16.15 Questions

16.20 Chair’s closing remarks and close of conference

DAY 2 - THURSDAY 2ND JUNE 2016

FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE

FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE

Guidewire delivers the software that general insurers need to adapt and succeed in a time of rapid

industry change. We combine three elements – core processing, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 200 general insurers around the world have selected Guidewire. For more information, please visitwww.guidewire.com

FRISS has 100% focus and dedication to fraud, risk and compliance for non-life insurance companies worldwide. FRISS helps insurers to achieve profitable portfolio growth and improve their perception in the market as a trustworthy insurer. FRISS is a ready-to-use business solution and improves the combined ratio of non-life

insurers up to 5% (ROI within 12 months) by identifying high risks and fraud at quotes, underwriting and claim handling across all private and commercial lines.The FRISS® Score enables better decisions since it indicates the risk for each quotation, policy or claim. FRISS is the leading expert with 60+ implementations in over 10 countries.www.friss.eu

Keylane is a European leading provider of SaaS-based software solutions that help insurers to succeed in their day-to-

day operations and quickly adapt to market changes. Over 100 satisfied clients have gained measurable results from implementations of our core solutions, such as cost reduction, a shortened time to market and increased customer satisfaction. With our deep industry expertise and advanced technology, we are able to deliver outstanding solutions for all of our clients every time.www.keylane.com

SOS International is the leading assistance organisation in the Nordic region. From emergency centres in Denmark, Sweden, Norway and

Finland, SOS International provides acute personal assistance all over the world on behalf of insurance companies. SOS International offers a wide range of services within worldwide medical and travel assistance, national and international roadside assistance and healthcare solutions.www.sos.eu

INTERESTED IN SPEAKING, EXHIBITING OR HOSTING AN EVENT AROUND THE CONFERENCE?There are a limited number of opportunities to engage key decision makers through speaking, exhibiting and other tailored packages. For more details, please get in touch:

Tel: +44 (0)20 7760 8685 Email: sponsorenquiries@marketforce.eu.com

Claims Forum21st June 2016, Londonwww.marketforce.eu.com/claims210

The Future of Life & Pensions8th & 9th June 2016, Londonwww.marketforce.eu.com/life210

RELATED EVENTS

I really enjoyed this conference. The topics were very relevant to challenges in the industry and the lectures very informative. It was time well spent.” Managing Director – Claims, Vörður

An event with inspirational speaking from today’s “best in class” and what could be the “frontrunners” of tomorrow”Chief Operating Officer, LB Forsikring

A great event for getting some new perspectives on what’s next within the Nordic insurance business ” Business Analyst, Sparebank1

Gave a good overview of the digitalisation approaches in Nordic non-life market” Chief Development Officer, Fennia

Great insight into the Nordic insurance market”Solution Sales, FICO

FEEDBACK FROM OUR PREVIOUS EVENTS

The Future of General Insurance7th, 8th & 9th November, London www.marketforce.eu.com/insurance210

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The Future of Nordic Non-Life Insurance1st & 2nd June 2016 | Crowne Plaza Copenhagen Towers Hotel, Copenhagen

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