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The conversation just gets better
The conversation
just gets better
BT One
Agenda
Introductions
Neil Sutton
Vice President – Global Portfolio
Collaboration solutions from BT
Andrew Small
Vice President – BT One, BT Contact and CPE
BT Advise
Jeff De Graef
Global Head of Advise One
Go to market & sales enablement tools
Kate Ross
Head of BT One & BT Contact Marketing
Why BT
Andrew Small
Vice President – BT One, BT Contact and CPE
Q&A
It’s time to
revolutionise with
new services
unique to BT
With BT, the conversation just gets better
Voice is the
common ground
for great
collaboration
We’re expecting
to work just like
we play
Making better
conversations work
for business
The world of collaboration is changing faster than ever before...
The conversation just gets better
Improve
… the business case
• Update communications technology
• Improve productivity whilst reducing costs
Customers are telling us they want to...
Enhance
… the end user experience
• Collaborate simply and effectively
• Collaborate securely on any device
Enhancing the end user experience
• Making calls simple, effective and enjoyable
• HD quality, surround sound with noise reduction
• New and exclusive to BT
• Available in the US, UK and Europe now with AMEA planned
in Q1 2014 and Latam in Q2 2014
BT One
Collaborate
• An experience closer to that of face to face
• User friendly, HD-enabled end points to hear the difference
• Available globally for on-net connected One Voice sites, and for One
Enterprise and One Cloud solutions
• All you need are HD-enabled endpoints and a capable network
HD Voice
• New simple, one touch audio conferencing with BT One Voice anywhere
• Now includes voice over data (3G and 4G), for a great experience
wherever you are
• One Voice anywhere – global VPN available in 18 countries, priced
at $2 per user per month
• One Voice anywhere – mobile only available now in US with UK,
Europe, and AMEA to follow in Q4 2013. Priced at $2 per user per
month and $25 one-off set-up fee per user
BT One Voice
• Easier collaboration on the move with Lync 2013, now with
multiparty video and federation to Skype
• Faster, simpler connectivity with no VPN required with Cisco Jabber
• One Enterprise Lync available for sale in 16 countries and
provisioned globally
• One Cloud Lync available in US, Germany, UK, Benelux and LATAM,
priced at $5.80/£3.75 per user per month
• Jabber now available globally (170+ countries). IM and presence
with Cisco Jabber free with One Enterprise or One Cloud Cisco
New UC
clients
• Simple, secure self-service connectivity
• Personalised location-based mobile services
• Available globally
BYOD
Exclusive
• Making calls simple, effective and enjoyable
• HD quality, surround sound with noise reduction
• New and exclusive to BT
• Available in the US, UK and Europe now with AMEA planned in Q1 2014 and Latam in Q2 2014
BT One
Collaborate
• An experience closer to that of face to face
• User friendly, HD-enabled end points to hear the difference
• Available globally for on-net connected One Voice sites, and for One Enterprise and One
Cloud solutions
• All you need are HD-enabled endpoints and a capable network
HD Voice
• New simple, one touch audio conferencing with BT One Voice anywhere
• Now includes voice over data (3G and 4G), for a great experience wherever you are
• One Voice anywhere – global VPN available in 18 countries, priced at $2 per user per month
• One Voice anywhere – mobile only available now in US with UK, Europe, and AMEA to
follow in Q4 2013. Priced at $2 per user per month and $25 one-off set-up fee per user
BT One
Voice
• Easier collaboration on the move with Lync 2013,now with multiparty video and federation to Skype
• Faster, simpler connectivity with no VPN required with Cisco Jabber
• One Enterprise Lync available for sale in 16 countries and provisioned globally
• One Cloud Lync available in US, Germany, UK, Benelux and LATAM, priced at $5.80/£3.75
per user per month
• Jabber now available globally (170+ countries). IM and presence with Cisco Jabber free with One
Enterprise or One Cloud Cisco
New UC
clients
• Simple, secure self-service connectivity
• Personalised location-based mobile services
• Available globally BYOD
Improving the business case for collaboration
• New rich UC functionality with fully flexible pricing, price per user per
month with no commitment. Now powered by Cisco HCS
• HCS available in UK now, Europe from Q3 2014, and planned for US
and APAC in Q4 2014. Priced from £7.50/€9.00per user per month
• Reduce roaming and call costs with a better video on the move experience
with Lync 2013
• One Cloud Lync available in US, Germany, UK, Benelux and Latam,
priced at $5.80/£3.75 per user per month (excluding Microsoft license)
• iComms from £6 (UK - including “handset for life” offer) and €10 (Spain)
per user per month
BT One Cloud • Move to rich UC with the low-cost evolution for legacy Avaya and Nortel
with IP Office v9
• Avaya IP Office available in UK, priced at £5,000 - £25,000 with offers
specifically targeted at upgrades
• Reduce the cost of implementing BYOD and video with Cisco Release 10
• Cisco Release 10 available globally from Q1 2014 (170+ countries)
BT One
Enterprise
• Minimise the cost of migration and transformation with a new
3 step methodology
• Available globally
BT Advise One
Fully flexible price
• New rich UC functionality with fully flexible pricing, price per user per month with no
commitment. Now powered by Cisco HCS
• HCS available in UK now, Europe from Q3 2014, and planned for US and APAC in Q4
2014. Priced from £7.50/€9.00per user per month
• Reduce roaming and call costs with a better video on the move experience with Lync 2013
• One Cloud Lync available in US, Germany, UK, Benelux and Latam, priced at
$5.80/£3.75 per user per month (excluding Microsoft license)
• iComms from £6 (UK - including “handset for life” offer) and €10 (Spain) per
user per month
BT One
Cloud
• Move to rich UC with the low-cost evolution for legacy Avaya and Nortel with
IP Office v9
• Avaya IP Office available in UK, priced at £5,000 - £25,000 with offers specifically
targeted at upgrades
• Reduce the cost of implementing BYOD and video with Cisco Release 10
• Cisco Release 10 available globally from Q1 2014 (170+ countries)
BT One
Enterprise
• Minimise the cost of migration and transformation with a new
3 step methodology
• Available globally
BT Advise
One
En
ha
nc
ed
co
lla
bo
rati
on
ex
pe
rie
nce a
n
a s
tro
ng
bu
sin
es
s c
as
e
Enabling improved collaboration internally and with customers
Extend
Step 3
Platform for true business agility
Converge
Step 2
Greater controls
Consolidate
Step 1
The journey to collaboration transformation…
Multiple SLAs and vendors
Disparate
UC Quick Start
Building the
business case
Hybrid
Architecture
Service
Migrate the
platform
UC Readiness
Assessment
Optimise the
customer experience
Achieve better UC
performance for end users
and increase productivity
The BT Advise
One Methodology
Supported by a collaboration-ready infrastructure
Flex your compute power as
instantly to deliver the user
experience at the right cost to
your deliver your business case
BT Compute Empower your agents in an
omni-channel collaborative world
BT Contact
Ensure all your collaboration
tools are protected from the
latest security threats, making
it safe to work together
BT Assure
LAN Connect (Wi-Fi) – enabling Collaboration,
throughout your building on any device
Connect applications – understand and prioritise
your collaboration applications like voice and video
BT Connect and WiFi infrastructure
Enhancing the end user experience
Making global team work easier for
Hubergroup with One Enterprise Lync
Helping Philips connect global
users quickly and effectively
Transforming how Yazaki talk to
their colleagues around the world
with One Collaborate
Branch WiFi in 1,600 Barclay's branches
enables customers to connect and
collaborate anywhere in the branch
Improving the business case
Reducing the cost of business
travel for G4S with One Collaborate
Reducing costs and simplifying infrastructure
for Akzo Nobel with One Enterprise Cisco
Helping Bosch with their geographic
expansion plans with One Voice SIP trunking
Making the most of existing investments
whilst setting a clear, low risk path to IPT
with One Cloud
Innovation today and for the future
Medical staff and patients
can instantly share vital signs,
through video, email, and
other collaboration tools,
wherever they are
Personalised videos
accelerate customer
engagement and improve
returns in retail banking
Making it work for our customers
Making it work for our sales teams
Collaboration app
New demos on the
virtual showcase
BT.com content
BT Let’s Talk
Social Hub
Establishing Common Ground white paper
It’s time to revolutionise voice and make collaboration work
With BT, the conversation just gets better
We make it work tailoring a great
experience for every individual.
We make it work together old or new, for
employees, customers, all the suppliers and
partners in your ecosystem, anywhere in the world.
We make it work end to end. We
understand voice, and how to make
collaboration work for business.
Q&A
BT and Dolby launch events: it’s time
for the audio revolution
Hear the latest audio technology from BT
and Dolby, the pioneers of cutting-edge
sound technology, and learn about our new
audio conferencing service: BT MeetMe
with Dolby Voice.
BT Tower: 16th October 2013
New York: Tuesday October 22nd 2013
San Francisco: Friday, October 25th 2013