0508 888 800www.telstraclear.co.nz

Effective 1 May 2009

Page 1

How to get the most from your home phone with TelstraClear

Emergency Services111To gain access to the fire department, ambulance or police services, dial 111 and advise the operator which service you require.

TelstraClear Customer Care 0508 888 800If contacting TelstraClear from home, you simply need to quick-dial 300 for all account enquiries, sales enquiries, changes to existing services, new phone connections, reconnections or extensions. To ring TelstraClear from a non-TelstraClear line call 0508 888 800 free from anywhere in the country, or alternatively visit our website www.telstraclear.co.nz

Faults 0508 888 800For testing engaged lines, reporting faults or urgent repairs.

Free Cable Location Service 0508 651 050Before you dig in an area where there may be TelstraClear cables, call us so we can help you locate them.

Malicious Calls 0508 888 800Ring this number if you receive an obscene or abusive phone call. If you feel your safety is threatened, ring the police immediately.

Customer Feedback0508 888 800Call us, or write to TelstraClear Customer Services, Private Bag 92143, Auckland.

Directory AssistanceNational Numbers 018 International Numbers 0172 Mobile Phone Numbers 018

Directory assistance is also available via the Internet at www.whitepages.co.nz

Important Numbers to Remember

Page 2 Page 3

Contents How to Make a Call

How to make a callLocal calls 3

National calls 3

International calls 3

Calls to mobile phones and pagers 4

Calling NZ direct from overseas 4

Inmarsat service 4

Sending a fax 5

Making a credit card call 5∞

Making a collect call 5

Call bars 5

Star FeaturesCall control 6

Caller display 6

Call divert 7

Call divert – remote access 7

Call waiting 8

Do not disturb 9

Last call received 10

Multiple numbers 10

Fax and phone 10

Quick dial 10

Reminder call 11

Three way calling 11

Voice MessagingVisual guide 12

Calling your mailbox for the first time 14

Accessing your mailbox 15

Telephone keypad controls 16

How to change your personal greeting 17

How to change your password 17

Trouble ShootingVoice messaging 18

Telephone service 19

Star FeaturesQuick guide 20

This section gives you instructions on making any type of call – including faxes, local, national, international and mobile. For all prices, please refer to the “It’s your call” brochure or visit www.telstraclear.co.nz

Local callsLocal calls are those made within your local calling area. Your local calling area can be found in The Telephone Book that covers your region – for example, the Wellington local calling area includes the Kapiti local calling area. You can ring any person who resides or works locally, regardless of what landline network they are connected to. Residential customers are not charged for making a local call.

National callsNational calls are those made to numbers, within New Zealand, that fall outside of your local calling area. You can ring any person who resides, or works in New Zealand, regardless of what landline network they are connected to. Calls are rounded up to the nearest minute.

How to make a National call

1 Obtain the number of the person you wish to ring (for National Directory Assistance, dial 018).

2 Find the Area Code for the person by looking it up alphabetically under “Area Codes” in The Telephone Book.

3 Dial the numbers in this order: Area Code + Local Number

For example, to call Auckland 765 4321 Area Code = 09 Local Number = 765 4321

If your call is answered by an answering machine, call minder, fax machine or modem, you will still be charged for the call because a connection has been made.

International callsInternational calls are those calls made to numbers outside of New Zealand. You can ring any other phone, anywhere else in the world. Calls are rounded up to the nearest minute.

How to make an International call

1 Obtain the number of the person you wish to ring (for International Directory Assistance, dial 0172).

2 Find the Country and Area Codes for the person by looking them up alphabetically under “International Country and Area Codes” in The Telephone Book.

3 Dial the numbers in this order: Country Code + Area Code + Local Telephone Number

For example,to call Manchester, England 2468 1012 Country Code = 0044, Area Code = 161, Local Number = 2468 1012

If your call is answered by an answering machine, call minder, fax machine or modem, you will still be charged for the call because a connection has been made.

Page 4 Page 5

How to Make a Call

How to make an Inmarsat Call

1 Obtain the Inmarsat mobile number of the ship or land terminal, plus the name of the ocean it is in.

2 Find the Ocean Code by looking under Inmarsat Service in the “International Country and Area Codes” section of The Telephone Book.

Dial the numbers in this order: 00 + Ocean Region Code + Inmarsat Mobile Number

Sending a FaxWith TelstraClear, you can send a fax in the same method you make a voice call. Call rates are charged at the same rate as a voice call.

Making a Credit Card call1 Ring the number below that corresponds to your call type:

National Calls 010 International Calls 0170

2 Inform the operator that you are making a credit card call.

3 Give your name, your card number, card expiry date and the number you want to call.

This service is provided on TelstraClear’s behalf by Telecom. Charges relating to this service will be charged to your credit card account directly by Telecom.

Making a Collect call1 Dial the number below corresponding to your call type:

National Calls 010 International Calls 0170

2 Inform the operator that you are making a collect call.

3 The operator will call the number, and the receiving person must agree to accept the charges before your call will be connected.

This service is provided on TelstraClear’s behalf by Telecom. TelstraClear will pass on the cost of this service.

Call BarsTo prevent chargeable calls being made from your phone, you can have a call bar installed. There are three different types of call bar:

1 Non-Local Call Bar Only allows local or free calls to be made from your home phone.

2 International and 0900 Call Bar Allows all calls, other than international or 0900 information provider calls, to be made from your home phone.

3 Mobile Call Bar Allows all calls, other than mobile calls, to be made from your home phone.

Contact TelstraClear Customer Services on 0508 888 800 for details.

Calls to mobile phones and pagersWith TelstraClear, you can call any pager on a New Zealand network, or mobile phones throughout the world. Calls are rounded up to the nearest minute.

How to make a national call to a mobile phone

1 Obtain the number of the person you wish to ring (some mobile phone numbers are listed with National Directory Assistance – dial 018).

2 Dial the number.

How to make an international call to a New Zealand mobile phone

1 Obtain the number of the person you wish to ring.

2 Dial the numbers in this order: Network Number + Mobile Number

For example, to call 025 123 456: Network Number = 025 Mobile Number = 123 456

How to make an international call to a non-New Zealand mobile phone

1 Obtain the number of the person you wish to ring.

2 Find the Country Code for the person by looking them up alphabetically under “International Country and Area Codes” in The Telephone Book.

3 Dial the numbers in this order: Country Code + Network Number* + Mobile Number

* Remove the first “0 ” from the Network Number.

For example, to call 041 765 432 in Australia: Country Code = 0061 Network Number = 41 Mobile Number = 765 432

Calling NZ direct from overseasNZ Direct lets you make calls to New Zealand, or around the world, without using a foreign operator. You can charge the call to a credit card, or call collect (for calls to New Zealand only).

A card with the NZ Direct access number is available from your local travel agent. This service is provided on TelstraClear’s behalf by Telecom. TelstraClear will pass on the cost of the service and related call charges.

Inmarsat ServiceThe Inmarsat Service provides telephone communications with ships at sea or mobile terminals on land. You will need to know the Inmarsat Mobile Number of the ship or land terminal, plus the name of the ocean it’s in.

The Ocean Region codes are listed in the “International Country and Area Codes” section of The Telephone Book.

Page 6 Page 7

1 Press 2 Wait for two beeps and then the dial tone before dialling the number.

Call DivertAvailable as a pay-per-use option. You are charged per call diverted.

Call Divert lets you transfer all your incoming calls to another number. Call Divert can only be activated or deactivated from your home phone.

To divert your incoming calls1 Enter the activation code: (* Call Divert).

You will hear a number of beep tones followed by a dial tone.

2 Enter the phone number you want your calls diverted to, followed by You will hear two short tones that confirm your Call Divert is established. You can now hang up. While your phone is diverted, it will still give one short ring if someone calls, to remind you that it is diverted. Your calls will continue to be diverted to the number you’ve selected until you cancel the diversion (see below). Outgoing calls can be made as usual.

• Normal call charges apply to diverted calls; they will appear on your bill and will be marked with “CD”.

To cancel Call Divert1 Enter the cancel code: (# Call Divert).

You will hear two beep tones to indicate that Call Divert has been cancelled.

Call Divert – Remote AccessCall Divert – Remote Access lets you activate or deactivate Call Divert from any phone.

As you move from location to location, you can redirect your calls from where you were, to where you will be.

Setting up your Call Divert – Remote Access service Before using this feature for the first time, you must complete the following steps from your own phone:

1 Lift the receiver and enter the activation code:

Enter then press the key.

2 You will be asked to enter your PIN; the default PIN is:

Enter this, then press the key.

3 Enter the new PIN as prompted, followed by

4 Re-enter your new PIN and press to confirm.

5 You will then be told that your PIN has been updated and the service is ready for you to use.

We have provided a range of easy-to-use “Star Features” to allow you more effective management of your phone calls. The following pages provide instructions on these.Most star features and voicemail do not come with a standard TelstraClear line but it is easy to add them, simply call 0508 888 800.

Star Features can be activated by pressing followed by a two digit number on your phone and cancelled by pressing and the same two digits.

The two digit number corresponds with the alpha keys on your phone. Each number represent the first letter of each word in a Star Feature’s name.

Ring Select works differently to other Star Features. To change the number of times your phone rings before Voice Messaging picks up, you simply dial

PricingAll Star Features are charged at TelstraClear’s current rates. For more pricing information, please visit www.telstraclear.co.nz.

Pay per useWe have made two useful Star Features available for use on all TelstraClear phone lines.These services are Last Call Received and Call Divert. They are available for use when you choose, and they are charged to your account per use. A price ceiling exists, to make sure you never overspend on a service.

Call ControlCall Control lets you control the chargeable calls made from your phone.Call Control operates in conjunction with a call bar. Upon lifting the receiver a PIN number is entered and the call bar is lifted for the duration of the call.

How to use Call Control1 Lift the receiver and enter (* Call Control).

2 Enter your FOUR DIGIT PIN and press Call TelstraClear Customer Care to arrange your FOUR DIGIT PIN.

3 Dial the number you wish to call.

Caller DisplayOn a phone with display capabilities, you can see the phone number of the person calling you before you pick up the phone (Please note, unlisted and confidential numbers will not display). You choose which calls to answer and which calls to ring back at your convenience.

To disable Caller Display when calling a numberTo prevent your number from being displayed when making a call to someone else, follow the steps below. This service is free and works on a per call basis. To get permanent blocking, please contact TelstraClear Customer Care.

Star Features

Page 8 Page 9

2 To return to the first caller, press either the “Hook”, “Flash” or “Recall” button briefly. This will put your second caller on “hold”.

If you hang up the phone and forget that you still have another call on hold, your phone will ring within two seconds and the second caller will be back on the line.

To cancel Call WaitingCall Waiting can be suspended on a per call basis, either before initiating a call or during an existing call. Cancel Call Waiting remains in effect only for that call. Once you hang up, Call Waiting is automatically restored. Any parties calling will receive a busy signal when Cancel Call Waiting is in effect.

To cancel Call Waiting before placing a call

1 Enter the deactivation code: (# Call Waiting).

2 You will receive a second dial tone. Enter the number you wish to call.

To cancel Call Waiting during a call

1 While connected to your call, press the “Hook”, “Flash” or “Recall” button briefly and wait for the dial tone.

2 Enter the deactivation code: (# Call Waiting). You will hear two beeps to confirm Call Waiting has been cancelled and then you’ll be returned to your call.

Disabling Call Waiting while using Dial Up InternetIf Call Waiting is not disabled while you are using Dial Up Internet, your session may be cut off when a phone call comes through. To prevent this happening, you will need to add a #29 Prefix in front of your Dial Up number.

1 Open the “My Computer” folder on your computer desktop.

2 Open the “Dial-Up Networking” folder.

3 Add as a prefix to the dial-up number on the computer screen.

Do Not DisturbDo Not Disturb diverts incoming calls to a busy signal so you will not be interrupted when you need time to work on something or are hosting family and friends. Your phone will ring for a split second each time someone calls so you don’t forget you have the feature activated. You will still be able to make outgoing calls.

To activate Do Not Disturb:

1 Enter (* Do Not Disturb). You will hear two short beeps confirming the service has been activated.

To deactivate Do Not Disturb

1 Enter (# Do Not Disturb).

Using Call Divert – Remote Access

1 Dial the relevant number shown below from any phone. Remember to use the area code when dialling from a mobile phone or from outside your local calling area.

Wellington 04 939 2372 (939 CDRA)

Christchurch 03 982 2372 (982 CDRA)

2 You will then be asked to enter your phone number (ie: the number that you want your calls diverted from) and your PIN, followed by

You must enter the phone number and the PIN in succession for the feature to work properly.

3 Enter (* Call Divert) then press

1 Enter the phone number you want your calls diverted to,then press

1 Press to confirm the phone number you are forwarding your calls to. You will hear two beeps to confirm that your calls will be diverted.

To cancel Call Divert – Remote AccessFrom your own phone

1 Enter the cancel code: (# Call Divert). You will hear two beeps to indicate that Call Divert - Remote Access has been cancelled.

From any other phone

1 Dial the relevant number shown below from any phone. Remember to use the area code when dialling from a mobile phone or from outside your local calling area.

Wellington 04 939 2372 (939 CDRA) Christchurch 03 982 2372 (982 CDRA)

2 Enter your phone number (ie: the number you have been diverting calls from) and your PIN, followed by the key.

You must enter the phone number and the PIN in succession for the deactivation process to work.

3 Enter then press You will hear two beeps to indicate that Call Divert - Remote Access has been cancelled.

Calls to activate or deactivate Call Divert - Remote Access will be charged to the account of the phone from which the call is made. Normal call charges apply to diverted calls; they will appear on your bill and will be marked with “CD”.

Call WaitingCall Waiting lets you answer another call, even when you’re already on the phone. If you’re talking on the phone and someone else tries to call you – local or long distance – you ’ll hear a “beep” tone. A few seconds later, you’ll hear the tone again. The person trying to ring you will hear the normal ringing sound.

To use Call Waiting

1 To put your call on “hold”, press either the “Hook”, “Flash” or “Recall” button for half a second. This will put your first caller on “hold”, and connect you to the second caller.

Star Features

Page 10 Page 11

Star Features

Reminder CallNeed to be reminded of an important appointment? Reminder Call lets you set your phone to ring at a specified time, either on the hour or half-hour. Reminder Call can be set up to twenty three and a half hours ahead of time. You will need to set it at least ten minutes before the time it activates.

Setting up a Reminder Call

1 Lift the receiver and enter (* Reminder Call). You will hear a number of beeps and then a dial tone.

2 Enter the time you want your phone to ring, followed by the key.

For example 4:00am would be entered as 0400 and 4:00pm would be entered as 1600.

3 You will hear two beeps to confirm your Reminder Call has been set up.

Cancelling a Reminder Call

1 Lift the receiver and enter (* Reminder Call). You will hear two beeps to confirm your Reminder Call has been cancelled.

Three Way CallingThree Way Calling allows you to set up a phone conversation with two different people in different locations. All three of you can make plans or share important information at the same time.

To set up a Three Way Call

1 Call the first number.

2 While you are connected to the first caller, press the “Hook”, “Flash” or “Recall” button for about half a second. You will hear four short beeps, and then a dial tone.

3 Dial the second number,and when you are connected, press the “Hook”, “Flash” or “Recall” button briefly again. You and the other two people can now talk to and hear each other.

To add a different party to the Three Way Call2 You can press the “Hook”, “Flash” or “Recall” button for a couple of seconds to disconnect the

third party and add a different person to the conversation by following the above instructions.

2 If you get a busy signal,or no answer, just press the “Hook”, “Flash” or “Recall” button briefly twice to return to the original call.

Ending a Three Way CallIf either the second or third party hangs up, you can continue talking with the other person; but if you hang up, the call will terminate.

• For long distance calls, charges apply to the person who dials the long distance number.

Last Call ReceivedAvailable as a pay-per-use option.

Last Call Received gives you the number of your last caller, whether you answered the phone or not. Unlisted and confidential numbers cannot be obtained using this feature.

To obtain the Last Call Received

1 Enter (* Last Call) to hear the number of your last caller. After hearing the number, you will be asked if you wish to be connected to that number.

2 To connect, press

Normal call charges apply if you are connected.

Multiple NumbersMultiple Numbers can give you up to three different telephone numbers on your telephone line, each with their own distinct ring. You will be able to tell by the sound of the ring who the call is for, if it is a fax, or if it is a call to your business.

Fax and PhoneFax and Phone allows you to receive fax and voice calls on the one phone line, each with their own phone number and distinct ring. When the phone rings you will be able to distinguish (by the sound of the ring), which is a fax or a phone call. To do this, you will need to be allocated a separate number for your fax machine.

Quick DialQuick Dial saves you the time of looking up numbers and then dialling them every time. You can programme up to ten of the numbers you call most frequently. These numbers can then be rung by pressing three keys instead of the full number.

Setting up your Quick Dial List

1 Enter (* Quick Dial). You will hear four beeps. Enter a number from 0 to 9, followed by the full number (including the area code) you want to programme, followed by

2 You will hear two beeps to confirm that this number has been set up on your Quick Dial List.

Making changes to your Quick Dial List

1 Simply follow the above instructions and the new phone number will replace the existing number on your list.

To use your Quick Dial List

1 Enter and the number on your Quick Dial List (0 to 9) that corresponds to the person you want to contact. Press

Page 12 Page 13

A Visual Guide to Voice Messaging

Main Menu

Listen

Personal Options

Administrative Options

Greetings

Exit

Passwords

Establish or Change Password

Skip Password

After Listening

Delete

Reply

Save

More Options

More Options

Administrative Options

Greetings

Exit

Administrative Options

Passwords

Prompt level

Date/TimeEvery time a message is played it will be accompanied with the date and time of when it was sent. If you would like to select the date and time on a per call basis, press 0 after listening to the

AutoPlay

Personal Greeting/Scheduled GreetingAs soon as you access your mailbox, your new messages will be played immediately.

Exit

Greetings

Personal Greeting/Scheduled GreetingYou record a full, personalised greeting to be played to people calling your mailbox.

Extended AbsenceInform callers of when you are likely to be away without having to make any changes to your personal greeting.

NameYou record your name and your mailbox secretary fills in the gaps.

Exit

Rewind Pause Forward

Slower Date/Time Faster

Normal Louder

Cancel Help Skip

While Listening

Prompt LevelThis is the level of prompting you receive from your mailbox secretary. You can alter this to get more detail, or to receive only brief prompts.

StandardThe standard level of prompting.

ExtendedDetailed prompting.

RapidBrief prompting.

Personal Options

Disconnect

Page 14 Page 15

Voice Messaging

Accessing your mailboxAccessing your mailbox from your home phone

1 From your own phone, dial (* Voice Messaging) and your messages will be played for you.

To password protect your messagesVoice Messaging does not require you to enter a password when calling from your own phone. If you wish to change this to require a password, follow the steps below:

1 After you have saved or deleted your messages (or immediately after entering your mailbox, if you have no messages) you have a number of menu options.

2 Press You will be told “Skip password is on. If you wish to turn off, press ”

3 Press, and then hang up. From now on, you will be asked to enter your password when accessing your mailbox.

Accessing your mailbox from any phone in your local calling area

1 Dial the relevant number to access your mailbox.

Wellington* 939 6245 (939 MAIL) Christchurch 982 6245 (982 MAIL)

*If you are accessing your mailbox from a non-TelstraClear phone in Kapiti dial 902 6245 and press to avoid incurring a calling charge.

2 Enter your seven digit home phone number, which is your mailbox number.

3 Enter your FOUR DIGIT password and your messages will be played for you.

Accessing your mailbox from outside your local calling area

1 Dial the relevant number to access your mailbox.

Wellington 0800 29 6245 (0800 29 MAIL) Christchurch 0800 71 6245 (0800 71 MAIL)

2 Enter your seven digit home phone number, which is your mailbox number.

3 Enter your FOUR DIGIT password and your messages will be played for you.

Accessing your mailbox from anywhere in the world

1 Dial Country Code + Area Code + Number to access mailbox Wellington 939 6245 (939 MAIL) Christchurch 982 6245 (982 MAIL)

For example, to access your Christchurch mailbox from Sydney, Australia: Country Code = 0064 Area Code = 3 Number to access mailbox = 982 6245 and press

2 Enter your seven digit home phone number, which is your mailbox number.

3 Enter your FOUR DIGIT password and your messages will be played for you.

Never miss another call! Voice Messaging makes your life easier by turning your phone into a 24-hour answering system. Messages are stored electronically, so they are clear and easy to understand.

It’s easy to use and retrieving your messages is quick and simple, even when you are away.

Voice Messaging works in the following way• Once your Voice Messaging has been set up your phone will automatically switch to your Voice

Messaging service after five rings.

• To change how many times your phone will ring before your Voice Messaging answers, enter

Enter a number between 0 and 9 that will determine how many times the phone will ring before Voice Messaging answers.

• You are notified when a new message is delivered to your mailbox with a stutter dial tone (sounds like a fast busy signal).

• If a message is left while you are on the line, your phone will ring briefly when the line is free to let you know.

• Voice Messaging keeps new, unheard messages for 21 days and stores up to 20 saved messages for seven days.

Calling your mailbox for the first time1 Dial (* Voice Messaging).

You will be prompted to enter a password.

2 Enter followed by the key.

3 Follow the simple prompts to personalise your mailbox. You will be assisted in changing your FOUR DIGIT password.

You will also be asked to record your name and a personal greeting (please make a note of your FOUR DIGIT password for Voice Messaging, as TelstraClear does not hold a record of this).

Your FOUR DIGIT password is:

TelstraClear recommends that you record a personalised greeting, as this will encourage people calling you to leave a message.

Your mailbox is ready for use.

If you need further informationFor more information: Press

To talk directly to TelstraClear Customer Care: Press while in your mailbox.

Page 16 Page 17

Voice Messaging

Telephone Keypad ControlsControls to use while listening to messagesWhile you are listening to a message, you have a number of options available. For example, you can rewind the message at any time, you can restart the message, and you can slow or increase the speed with which the message is played back to you.

A full list of options is listed belowPress for HELP. You will be put through to TelstraClear Customer Care.

Press to REWIND the message to the beginning.

Press to PAUSE the message.

Press to FAST FORWARD to the end of the message.

Press to SLOW the speed of the message.

Press to INCREASE the SPEED of the message.

Press to INCREASE the VOLUME of the message.

Press to return the VOLUME to NORMAL.

Press to skip new messages and go to saved messages.

Controls to use after listening to messagesAfter listening to the message, you have a number of options for handling the message:

Press to DELETE the message.

Press to REPLY to the message.

This option is only available if the sender of the message also has TelstraClear Voice Messaging.

Press to SAVE your message.

Other optionsIf you press you will be given three more options:

Press to REPLAY the message.

Press to hear the DATE and TIME of when the message was sent to you.

Press to FORWARD your message to someone who has TelstraClear Voice Messaging.

How to change your personal greetingAfter saving or deleting messages in your mailbox:

1 Press and record your new greeting.

2 Press 3 To review what you have recorded, press To accept your new greeting, press

To re-record it, press Once you have accepted your new greeting, you may hang up.

How to change your PasswordAfter saving or deleting messages in your mailbox:

1 Press and then change your password.

2 Your new password will be played back to you. You may now hang up.

Page 18 Page 19

Trouble Shooting

Telephone Service“I try to call someone, and there’s no dial tone.”It is likely that one of your phones may not be working, or may not be connected properly.

Try all of the suggestions below until you solve the problem.

1 Make sure your phone is plugged in at the wall.

2 Go around the house and unplug all your other phones. Now plug only one phone into the wall.

3 If there is still no dial tone, there may be a network fault. You will need to contact TelstraClear Customer Care on 0508 888 800 using a different phone.

“I’ve just finished talking on the phone, and I want to make another call. But when I press the “Hook” and dial again, the call doesn’t go through.”The TelstraClear network requires you to hold the “Hook” down for roughly one second before trying to dial out again. If you “tap” the “Hook”, so that it is held down for less than one second, there will be no dial tone, and you won’t be able to ring out.

To fix this, simply hold the “Hook” down for a full second, listen for the dial tone, and ring out.

“I’m able to make calls out, but no-one seems to be able to call me back.”The problem could be that you have “accidentally” turned one of your Star Features on. There are two that would stop calls from reaching you – Do Not Disturb and Call Divert.

To make sure that these features are not activated on your phone:

1 Pick up the receiver and dial the cancel code for Do Not Disturb 2 Place the phone receiver back down.

3 Pick up the receiver and dial the cancel code for Call Divert 4 Place the phone receiver back down.

Your phone should now be able to take incoming calls. If the problem persists, call TelstraClear Customer Care.

Voice Messaging“When accessing my Voice Messaging system for the first time, the operator asks me to enter a ‘mailbox’ number.”This means that you do not have Voice Messaging as part of your phone package.

If you would like this service, please call TelstraClear Customer Care to have this feature added.

“I can’t delete a message in my mailbox because it keeps repeating itself.”

1 While the message is playing, press 2 You will be forwarded to the menu options that you would normally hear after a message is

played.

3 Press to delete the message.

“There is a really long message in my mailbox that I can’t delete.”

1 While the message is playing, press 2 You will be forwarded to the menu options that you would normally hear after a message is

played.

3 Press to delete the message.

“When I pick up my phone, there is no dial tone, just a weird beeping sound.”This is just your Voice Messaging system informing you that you have a new, unheard message.

1 Press to listen to the message.

2 You will be returned to a normal dial tone when picking up the phone.

Page 20 Page 21

Star Features Quick Guide

Call WaitingWhen you hear the beep, press down the “Hook”, “Flash” or “Recall” button to talk to the new caller.

Cancel Call WaitingDial before you dial the number.

Call DivertDial then enter the number to divert calls to. Then press Press again to confirm.

Cancel Call DivertDial

Call ControlDial enter your pin, press then the number you wish to dial.

Three Way CallingDial the first number, press down the “Hook”, “Flash” or “Recall” button, dial the second number, and press down the switch hook (or “Recall” or “Flash” key) one more time and have your three way conversation.

Last call receivedDial and listen to the number of your last caller. Press to be connected.

Quick Dial (setup)Dial the position number, phone number and

Quick Dial (usage)Dial the position number and

Reminder CallDial the time (eg. 2:00 pm is 1400) and

Cancel Reminder CallDial

Do Not DisturbDial

Cancel Do Not DisturbDial

Voice MessagingDial from your home and your mailbox is accessed.

Ring SelectTo change how many times your phone will ring before your Voice Messaging answers enter

Enter a number between 0 and 9 that will determine how many times the phone will ring before Voice Messaging answers.

1TCR014 05/09

Residential Customer CarePhone TollFree 0508 888 800 Fax TollFree 0508 888 801

Freepost TelstraClear, Freepost 4768, Private Bag 92143, Victoria Street West, Auckland 1142

0508 888 800www.telstraclear.co.nz