Telekom Malaysia Berhad - Add …docshare01.docshare.tips/files/5793/57937598.pdfsame year, it merged its mobile phone business TM Touch with Celcom (Malaysia) to become the largest

Telekom Malaysia Berhad

Company Profile

Publication Date: 16 Apr 2010

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Telekom Malaysia Berhad

TABLE OF CONTENTS

Company Overview..............................................................................................4

Key Facts...............................................................................................................4

Business Description...........................................................................................5

History...................................................................................................................6

Key Employees.....................................................................................................8

Key Employee Biographies..................................................................................9

Major Products and Services............................................................................17

Revenue Analysis...............................................................................................18

SWOT Analysis...................................................................................................19

Top Competitors.................................................................................................23

Company View.....................................................................................................24

Locations and Subsidiaries...............................................................................29


Telekom Malaysia BerhadTABLE OF CONTENTS

COMPANY OVERVIEW

Telekom Malaysia (TM) is an integrated information and communications group. It offers a range ofcommunication services and solutions in broadband, data and fixed-line.The group primarily operatesin Malaysia, where it is headquartered in Kuala Lumpur and employs about 24,740 people.

The group recorded revenues of MYR8,608 million ($2,451.6 million) during the financial year endedDecember 2009 (FY2009), a decrease of 0.8% over 2008. The operating profit of the group wasMYR1,064.6 million ($303.2 million) in FY2009, an increase of 46% over 2008. Its net profit wasMYR643 million ($183.1 million) in FY2009, a decrease of 18.8% over 2008.

KEY FACTS

Telekom Malaysia BerhadHead OfficeLevel 51North WingMenara TMJalan Pantai BaharuKuala Lumpur 50672MYS

60 3 2240 1221Phone

60 3 2283 2415Fax

http://www.tm.com.myWeb Address

8,608.0Revenue / turnover(MYR Mn)

DecemberFinancial Year End

24,744Employees

TMKuala Lumpur StockExchange Ticker


Telekom Malaysia BerhadCompany Overview

BUSINESS DESCRIPTION

Telekom Malaysia (TM) is engaged in providing integrated telecommunications solutions. It offersinformation and communication services and solutions in broadband, data, and fixed-line.The groupprimarily operates in Malaysia.

The group operates through four segments: retail, global, wholesale and shared services/others.

The retail segment provides various telecommunication products, services and communicationsolutions to consumers, small and medium-sized enterprises, corporate and government customers.TM offers a range of voice services, internet/broadband services, data services and informationcommunication technology services.

The global segment is engaged in providing inbound and outbound services for a wide range oftelecommunications services including the fixed network operations of the group’s worldwidesubsidiaries.The segment offers data services including virtual phone network services, IP services,international bandwidth services, and ethernet services. Its voice services include bilateral services,wholesale voice services, and international value added services. Global owns extensive submarinecable systems including the APCN2, CUSCN, JUSCN, SMW3, SMW4, DMCS, SAFE, SAT3/WASCAND BRCS which connect Malaysia to the rest of the world.

The wholesale segment provides various telecommunication products and services through its directnetworks to other licensed network operators. This segment, which comprises of Fiberail andFibrecomm, offers a range of telecommunications facilities and services to licensed network operatorssuch as network facilities providers (NFP), network service providers (NSP) and applications serviceproviders (ASP) for mobile, fixed line, WiMAX, broadband and internet.

The segment offers a range of services encompassing voice, data, access and infra services. Thevoice services include wholesale voice over internet protocol (VoIP) and interconnect services. Itsdata and access services include high speed broadband (transmission) service, wholesale ethernet,domestic bandwidth, digital subscriber line (DSL) wholesale, IP wholesale, interconnect bandwidthservices, and regulated services such as wholesale local leased circuit, wholesale line rental and asuite of local loop unbundling services.

The shared services/others segment comprises of the group’s shared services divisions, networksand other subsidiaries.


Telekom Malaysia BerhadBusiness Description

HISTORY

Telekom Malaysia (TM) was established as the Telecommunications Department of Malaysia in1946. Telecommunication services in the country were transferred from Jabatan Telekom Malaysiato Syarikat Telekom Malaysia (STMB) in 1987 to form the first Malaysian private company. In 1990,STMB was listed on the Main Board of Bursa Securities.

In 1997, TM launched 'Corporate Information Superhighway' (COINS), a globally connected multimedianetwork that supported multimedia applications, networked computing, and communications.

The group launched services based on code division multiple access (CDMA) technology, broadbandservices and 'BlueHyppo.com', an internet portal focused on lifestyle related content in 2001.

Two years later, the group formed several alliances and partnerships in the overseas market. In thesame year, it merged its mobile phone business TM Touch with Celcom (Malaysia) to become thelargest cellular operator in Malaysia.

Indocel Holding, the group's wholly owned subsidiary in Indonesia, acquired Excelcomindo (XL) in2005. In Singapore, the group acquired approximately 12.1% of MobileOne (M1) through a jointventure consortium, named' SunShare Investments', formed by its wholly-owned internationalinvestment arm, TM International, and Khazanah Nasional. In the same year, MTN Networks, TM'swholly-owned Sri Lankan subsidiary was listed on the Colombo Stock Exchange.The group launchedits new brand, TM in 2005. This was followed by the launch of third generation (3G) services, underbrand name 'Celcom 3G', in Malaysia.

In 2006, TM entered into a partner network agreement with Vodafone, gaining access to 179 millionmobile customers worldwide. This network agreement covered three TM subsidiaries includingCelcom (Malaysia), XL (Indonesia) and Dialog (Sri Lanka). In the same year, it acquired the remaining49% in Telekom Malaysia International (Cambodia) Company (formerly Cambodia SamartCommunications), Cambodia, and a 49% interest in Spice Communications (Spice), India.

Subsequently, TM's Indonesian subsidiary, XL obtained the license for 3G Services and TM'ssubsidiary in Sri Lanka, Dialog launched 3G services.

The group sold 3.2% of its shareholding in Dialog in 2007. In the same year, TM formed a strategicalliance with Amcorp Group, AmBank and MCM Wireless to leverage on each other other's respectivestrengths to widen distribution network, enhance product development and innovation in order toincrease market penetration as well as the speed of product offerings to the market.

In 2008, the group demerged its mobile and fixed businesses into two distinct entities.The de-mergerresulted in the mobile operations being spun-off as a separate public listed company ‘TelekomMalaysia International’ (TMI). Subsequently, Telekom Malaysia International (Cambodia) launchedits new brand identity 'hello'. In the same year, TM International's shares were listed on the Bursa


Telekom Malaysia BerhadHistory

Malaysia Stock Exchange. Subsequently, the group exited from its investment in Societe desTelecommunications de Guinee (Sotelgui), by selling its 60% stake in Sotelgui to the Governmentof Guinea.

In the same year, The Ministry of Energy, Water and Communications (MEWC) and TM enteredinto a public-private partnership agreement to launch Phase 1 of the national High-Speed Broadband(HSBB) initiative. HSBB is a broadband service with speeds of 10Mbps (Megabits per seconds) to100 Mbps for residential customers and up to 1Gbps (Gigabits per seconds) for businesses deliveredthrough fibre optic infrastructure. Later in the year, the group proposed the privatization of VADS, aprovider of international and national managed network services for businesses and organizations.Subsequently, Hutchison Global Communications and TM entered into a network-to-network interfaceagreement to interconnect the companies' Ethernet and IP-VPN networks.

In July 2009, TM signed a business partnership agreement with CPCNet Hong Kong (CPCNet), awholly-owned subsidiary of CITIC 1616 Holding, to provide CPCNet with managed ICT servicesincluding multi protocol label switching virtual private network (MPLS VPN), Metro-E and managedcustomer premise equipment (CPE). In August 2009, TM Info-Media (TMIM), a wholly-ownedsubsidiary of TM, signed three memorandum of collaborations with its partners namely InternationalIslamic University Malaysia (IIUM), FlyFirefly and FriedChillies Media (FriedChillies) to publish theonline versions of Halal Pages (e-Halal), Malaysia Tourist Pages (e-Holiday) and F&B outlets directory(e-Dining) in its Yellow Pages online directory. Subsequently, TMIM released 2010 edition of itssignature Yellow Pages advertising directory.

The group launched a new SME micro-site named ‘Shang Qun’ for the Chinese SME community inOctober 2009. In November 2009, TM signed a partnership agreement with Global Crossing, aleading global IP solutions provider, to join Global Crossing’s global partner program (GPP). Theprogram will enable TM to expand the availability of its Converged IP and Private Line services toEurope and the Americas. Subsequently, the group launched a music portal, Hypptunes(www.hypptunes.com.my). In the same month, YTL Communications signed a wholesale ethernetservice and master tenancy for infrastructure sharing agreement with TM. In December 2009, TMand the state government of Melaka launched the Melaka Metro Ethernet (Melaka Metro-E) networkwith bandwidth scalability of up to 1Gbps connecting 27 buildings.

In January 2010, TM signed a five-year partnership agreement with five telecommunications towerfacility operators, namely Infra Quest (Kelantan), Perak Integrated Network Services (Perak), PerlisComm (Perlis), Rangkaian Minang (Negeri Sembilan), and Yiked Bina (Kedah) for the provision ofconnectivity services to network operators residing in the respective telecommunication towerfacilities.The group launched its next-generation High Speed Broadband (HSBB) retail service ‘UniFi’in March 2010.


Telekom Malaysia BerhadHistory

KEY EMPLOYEES

BoardJob TitleName

Executive BoardManaging Director and Group Chief ExecutiveOfficer

Zamzamzairani Mohd Isa

Executive BoardGroup Chief Financial OfficerBazlan Osman

Non Executive BoardChairmanDr Halim Shafie

Non Executive BoardDirectorZalekha Hassan

Non Executive BoardDirectorTunku Mahmood Fawzy TunkuMuhiyiddin

Non Executive BoardDirectorNur Jazlan Tan Sri Mohamed

Non Executive BoardDirectorDanapalan TP Vinggrasalam

Non Executive BoardDirectorIr Abdul Rahim Abu Bakar

Non Executive BoardDirectorIbrahim Marsidi

Non Executive BoardDirectorQuah Poh Keat

Non Executive BoardDirectorRiccardo Ruggiero

Senior ManagementChief Technology and Innovation OfficerGiorgio Migliarina

Senior ManagementGroup Chief Procurement OfficerGazali Harun

Senior ManagementChief Human Capital OfficerMohd Khalis bin Abdul Rahim

Senior ManagementChief Marketing OfficerRozalila Abdul Rahman

Senior ManagementProgramme Director, HSBBAhmad Azhar Yahya

Senior ManagementExecutive Vice President, Consumer and ChiefExecutive Officer, TM Net

Jeremy Kung Eng Chuang

Senior ManagementExecutive Vice President, SMEShanti Jusnita Johari

Senior ManagementExecutive Vice President, EnterpriseGhazali Omar

Senior ManagementExecutive Vice President, GovernmentKairul Annuar Mohamed Zamzam

Senior ManagementExecutive Vice President, WholesaleRafaai Samsi

Senior ManagementExecutive Vice President, GlobalMohamad Rozaimy B Abd Rahman

Senior ManagementVice President, Group Strategy and RegulatoryDr. Fadhlullah Suhaimi Abdul Malek

Senior ManagementVice President, Group Business DevelopmentFazlur Rahman Zainuddin

Senior ManagementVice President, Programme and PerformanceManagement Office

Imri Mokhtar

Senior ManagementVice President, Support BusinessZam Ariffin Ismail

Senior ManagementVice President, Group CorporateCommunications

Mariam Bevi Batcha

Senior ManagementChief Legal, Compliance and Company SecretaryIdrus Bin Ismail


Telekom Malaysia BerhadKey Employees

KEY EMPLOYEE BIOGRAPHIES

Zamzamzairani Mohd Isa

Board: Executive BoardJob Title: Managing Director and Group Chief Executive OfficerAge: 49

Mr. Isa serves as the Managing Director and Group CEO at Telekom Malaysia (TM). He hasexperience in the telecommunications industry and has held senior management positions in severalmultinational companies within the industry, such as Global One and Lucent Technologies (Malaysia).Mr. Isa previously held several key positions in TM, including as the Senior Vice President, GroupStrategy and Technology and CEO of Malaysia Business. He also sits on the boards of several TMGroup subsidiaries, including as Deputy Chairman of VADS and GITN. Mr. Isa holds a Bachelor ofScience Degree in Communication Engineering from Plymouth Polytechnic, the UK and has attendedthe Kellog School of Management’s program in ‘Corporate Finance, Strategies for CreatingShareholder Value’.

Bazlan Osman

Board: Executive BoardJob Title: Group Chief Financial OfficerAge: 45

Mr. Osman has been the Group Chief Financial Officer at TM since 2005. He began his career asan Auditor with a public accounting firm in 1986 and subsequently served the Sime Darby Group,holding various positions in its corporate office, Singapore and Melaka. Mr. Osman later had a briefstint in American Express in 1993 before joining Kumpulan FIMA in 1994, where he was subsequentlyappointed as the Senior Vice President, Finance and Company Secretary. Mr. Osman joined Celcom(Malaysia) in 2001 and served as its Chief Financial Officer until 2005. He sits on the boards ofVADS and several private companies within TM Group. Mr. Osman is also a member of the IssuesCommittee of the Malaysian Accounting Standards Board. He is a Fellow of the Association ofChartered Certified Accountants, the UK and also a Chartered Accountant of the Malaysian Instituteof Accountants.

Dr Halim Shafie

Board: Non Executive BoardJob Title: ChairmanSince: 2009Age: 61


Telekom Malaysia BerhadKey Employee Biographies

Mr. Shafie has been the Chairman at TM since July 2009. He started his career in the Ministry ofEducation in 1972 followed by appointments at the National Institute of Public Administration (INTAN)in 1976, Malaysian Administrative Modernization and Management Planning Unit (MAMPU) in thePrime Minister’s Department in 1987 and posted back as Director of INTAN in 1994. Mr. Shafie latertook on the position of Deputy Secretary General 1, Communications and Multimedia Sector in 1999before moving on to become Secretary General, Ministry of Energy, Water and Communications in2000. He was appointed as the Chairman of the Malaysian Communications and MultimediaCommission (MCMC) in 2006 where he served until 2009. Mr. Shafie has served on many boards,including Tenaga Nasional, Pos Malaysia and Multimedia Development. He is currently the Chairmanof Universiti Telekom and GITN, wholly owned subsidiaries of TM. Mr. Shafie also holds office as acouncil member of Malaysian National Computer Confederation (MNCC), Adjunct Professor ofUniversiti Utara Malaysia, Advisory Board Chairman of the National Library, Malaysia and a Directorof Malaysian Electronic Clearing, a subsidiary of Bank Negara. He graduated with a Bachelor ofEconomics (Hons) degree from University of Malaya in 1972 and obtained a Masters Degree inEconomic Development from University of Pittsburgh in 1980.

Zalekha Hassan

Board: Non Executive BoardJob Title: DirectorSince: 2008Age: 56

Ms. Hassan has been a Director at TM since 2008. She began her career in the Malaysian civilservice in 1977, as an Assistant Director, in the Training and Career Development division of thePublic Service Department. Ms. Hassan continued to serve the Government in numerous Ministriesincluding the Ministry of Health, Ministry of Social Welfare, Ministry of National Unity and SocialDevelopment prior to commencement of her career in the Ministry of Finance (MOF) in 1998 as theSenior Assistant Director of the Budget Division. Ms. Hassan has since then continued to serve theMOF in various capacities. She was attached to the Government Procurement Management Divisionof the MOF for seven years before taking up as the Deputy Secretary General (Operation) in MOF.Ms. Hassan is also a Director of Proton Holdings and Group. She graduated with a Bachelor of Arts(Hons) from the University of Malaya.

Tunku Mahmood Fawzy Tunku Muhiyiddin


Mr. Muhiyiddin has been a Director at TM since 2008. He is an Executive Director of Investmentsat Khazanah Nasional. Mr. Muhiyiddin has more than 20 years of international work experience incompanies of various industries, banking, information technology, investment holding, shipping, oiland gas. He joined Khazanah as a Director of Investments in 2007. Mr. Muhiyiddin currently sits on



the board of Pos Malaysia. He holds a BA (Hon) degree in Business Studies from the Polytechnicof Central London, a Masters Degree in Business Administration (MBA) from Warwick University,and a Diploma in Marketing from the Chartered Institute of Marketing. Mr. Muhiyiddin is also amember of the Malaysian Institute of Management.

Nur Jazlan Tan Sri Mohamed


Mr. Mohamed has been a Director at TM since 2004. He is a Fellow of the Association of CharteredCertified Accountants (FCCA), the UK. Mr. Mohamed was a Council Member and Chairman of PublicRelations Committee of Malaysian Institute of Accountants as well as a Council Member of the AseanFederation of Accountants. He is the Head of UMNO Pulai, Johor and also the Chairman of BarisanNasional. Mr. Mohamed was an Exco Member of UMNO Youth from 1996 until 2004. He is also aDirector of United Malayan Land, Prinsiptek, Jaycorp and Penang Port, TSH Resources and EkowoodInternational.

Danapalan TP Vinggrasalam


Mr. Vinggrasalam has been a Director at TM since 2008. He was previously the Chairman of theMalaysian Communications and Multimedia Commission (MCMC) from 2004 until his retirement in2007. Mr. Vinggrasalam was the Senior Vice President of the Multimedia Development (MDC) from1998 to 2004. Before this, he had served as the Secretary General for the Ministry of Science,Technology and Environment from 1991 to 1998. Mr.Vinggrasalam also served as Deputy SecretaryGeneral at the Ministry of Social and Community Development and as Deputy Director at the NationalInstitute of Public Administration. He is a Director of M.U.S.T. Ehsan Foundation, Affin FundManagement, Sirim QAS International, and MIMOS Smart Computing. Mr. Vinggrasalam holds aB.A. Hon from the Universiti Malaya and Masters in Public Administration from Pennsylvania.

Ir Abdul Rahim Abu Bakar




Mr. Bakar has been a Director at TM since 2008. He is the Chairman of UEM Builders and anIndependent Director on the Board of UEM World. Mr. Bakar began his career in 1969 with theNational Electricity Board in various technical and engineering positions until he joined PernasCharter Management, a management company for the tin mining industry in 1979. From 1983 to1991, Mr. Bakar was at Malaysia Mining (MMC) in various senior positions. Later from 1991 to 1995,he moved on to MMC Engineering Services and subsequently to MMC Engineering Group as theManaging Director. In 1995, Mr. Bakar joined Petronas to assume the position of Managing Directorof Petronas Gas and subsequently moved on to Petronas as its Vice President in charge ofPetrochemical Business in 1999 until his retirement in 2002. He is also a Director at UEM Group,Bank Pembangunan Malaysia, Scomi Engineering, Global Maritime Ventures, Opus Group and BICredit & Leasing. Mr. Bakar graduated from the Brighton College of Technology, the UK with B.Sc.(Hons) Electrical Engineering in 1969. He is a member of the Institute of Engineers, Malaysia andis a Professional Engineer, Malaysia (P.Eng).

Ibrahim Marsidi


Mr. Marsidi has been a Director at TM since 2008. He was previously the Managing Director andCEO of Petronas Dagangan before he retired in 2007. He joined Petroliam Nasional (Petronas) in1979 and since then has held various senior managerial positions in Petronas. Prior to his appointmentas Managing Director and CEO at Petronas Dagangan, he was the Senior Manager of EasternRegion and Northern Region, General Manager of Liquified Petroleum Gas (LPG) Business andRetail Business in Petronas Dagangan, and General Manager of Crude Oil Group, Petronas. Mr.Marsidi holds a Bachelor of Econs (hons) from University of Malaya.

Quah Poh Keat


Mr. Keat has been a Director at TM since 2008. He retired from KPMG Malaysia in 2007. He was apartner of KPMG since 1982 and was the Senior Partner of the Firm responsible for the dailyoperations of KPMG Malaysia. Prior to taking up the position of Senior Partner (Managing Partner),he was in charge of the Tax Practice and the Japanese Practice in KPMG Malaysia. He was amember of the KPMG Japanese Practice Council, which is the governing body within KPMGInternational, which looks after the Japanese Practices in the KPMG world. Mr. Keat was a BoardMember of KPMG Asia Pacific that oversees KPMG operations in Asia Pacific and a Member ofKPMG International Council that oversees KPMG's global operations. He was also a past VicePresident of the Malaysian Institute of Taxation and a Member of the Federation of Malaysian



Manufacturers Economic Policies Committee. He also sits on the board of IOI, IOI Properties, PLUSExpressways, Public Investment Bank and Public Bank. Mr. Keat is a Fellow of the Malaysian Instituteof Taxation and the Association of Chartered Certified Accountants (ACCA); and a Member of theMalaysian Institute of Accountants (MIA), the Malaysian Institute of Certified Public Accountants(MICPA) and the Chartered Institute of Management Accountants (CIMA).

Riccardo Ruggiero


Mr. Ruggiero has been a Director at TM since 2008. He is a Senior Advisor of Value Partners andalso a Senior Adviser of Permira Association in Milan, Italy. He began his career in 1986, as a SalesManager at Finnivest, Mediaset Group. In 1991, he joined the Olivetti Group serving in variouscapacities and was the Vice President for international client and business development oftelecommunications service worldwide, marketing and business development. He served the Olivettigroup for 11 years, where in his last position as the CEO of Infostrada, a joint venture betweenOlivetti and Mannesman. In 2001, Mr. Ruggiero joined Telecom Italia as the President of the WirelineBusiness Unit responsible for wireline and internet broadband business worldwide. He was appointedas the CEO of Telecom Italia Group in 2005, a position he held until 2007. He is a Director at SafiloGroup. Mr. Ruggiero graduated from the Rome University La Sapeinza with a Doctor in Law.

Giorgio Migliarina

Board: Senior ManagementJob Title: Chief Technology and Innovation OfficerSince: 2009Age: 41

Mr. Migliarina has been the Chief Technology and Innovation Officer at TM since May 2009. He hasworked for telecom operators, high tech manufacturers and media companies in Asia, Europe andCentral America. Mr. Migliarina was most recently a Partner at McKinsey, a management consultingfirm. Prior to joining McKinsey, he helped launch Infostrada, Italy’s second fixed-line operator. BeforeInfostrada, he worked at Olivetti as a Business Development Manager for Olivetti’s telecom ventures.Mr. Migliarina holds a Masters (Sc) in Electronic Engineering in Polytechnic University of Turin, Italyand an MBA at INSEAD, France.

Gazali Harun

Board: Senior ManagementJob Title: Group Chief Procurement OfficerSince: 2005



Age: 51

Mr. Harun has been the Group Chief Procurement Officer at TM since 2005. He gained experiencein corporate banking and corporate finance while serving at a local merchant bank prior to joiningTM in 1990. In TM, Mr. Harun was involved in treasury management, fund raising activities, mergersand acquisitions, investor relations and overseeing the Enterprise Risk Management Program forthe group. Prior to that, Mr. Harun was the Vice President of Finance at TM Wholesale.

Mohd Khalis bin Abdul Rahim

Board: Senior ManagementJob Title: Chief Human Capital OfficerSince: 2009Age: 46

Mr. Rahim has been the Chief Human Capital Officer at TM since August 2009. He has almost 20years of experience in the field of human resource management across different industries. Beforejoining TM, Mr. Rahim was the Human Resources Director for Freescale Semiconductor, Malaysia,Singapore and Asia Supply Chain for three years. Prior to that, he was with Colgate Palmolive asthe Human Resource Director for Malaysia. Mr. Rahim holds a Masters in Human ResourceManagement from the University of Canberra, Australia.

Rozalila Abdul Rahman

Board: Senior ManagementJob Title: Chief Marketing OfficerSince: 2010Age: 48

Ms. Rahman has been the Chief Marketing Officer at TM since February 2010. She has 21 yearsof experience in marketing and sales of fast moving consumer goods. Ms. Rahman started hercareer in 1989 as a management trainee with Unilever Malaysia. Prior to that, she joined KelloggAsia Marketing as Marketing Manager Innovations for South East Asia. In 2006, Ms. Rahman joinedMaxis Communications as General Manager for Media, Research & Events in the Consumer BusinessDivision. She holds a Bachelor in Food Science & Technology from Universiti Putra Malaysia.

Ahmad Azhar Yahya

Board: Senior ManagementJob Title: Programme Director, HSBBSince: 2008Age: 45



Mr.Yahya has been the Program Director of HSBB at TM since 2008. He began his career as anEngineer in Agilent Technologies (formerly part of Hewlett Packard) in 1987. Mr.Yahya then joinedAccenture in 1990. He became a Partner at Accenture in 2000 before joining TM as Group ChiefInformation Officer in 2004. He holds a Bachelor of Science degree in Electrical Engineering fromOklahoma State University.

Jeremy Kung Eng Chuang

Board: Senior ManagementJob Title: Executive Vice President, Consumer and Chief Executive Officer, TM NetSince: 2009Age: 46

Mr. Chuang has been the Executive Vice President of Consumer business at TM since February2009 and also serves as the CEO of TM Net, a subsidiary of TM. He has 20 years of experience ina various technical and management roles in IT systems development for media, telecommunicationsand broadband. He spent three years at JWT, an established advertising company and seven yearsat Star-TV, a satellite television broadcaster and content provider, before serving more than 10 yearsat PCCW, Hong Kong and its group of companies. He joined TM Group as CEO of TM Net in 2008.Mr. Chuang holds an Honours Degree in Computer Science from the University of Ottawa, Canada.

Shanti Jusnita Johari

Board: Senior ManagementJob Title: Executive Vice President, SMESince: 2009Age: 34

Ms. Johari has been the Executive Vice President of SME business at TM since February 2009.She joined TM in 1997 under the Corporate and Multinational Sales division. In 2005, Ms. Joharijoined the TM Retail Business Strategy and Management office, responsible for the strategicdevelopment and management of TM Retail operations. Subsequently, in 2007, she was appointedas General Manager in the same office. She holds a Bachelor of Engineering (Electronics) fromVanderbilt University, the US and a Masters of Business Administration from Universiti TeknologiMalaysia.

Ghazali Omar

Board: Senior ManagementJob Title: Executive Vice President, EnterpriseSince: 2009Age: 52



Mr. Omar has been the Executive Vice President of Enterprise business at TM since February 2009.He has 29 years of experience in the telecommunications industry. He began his career with theJabatan Telekom Malaysia in 1980 as a Planning and Development Engineer specializing in DataCommunications. He was later appointed as General Manager of Marketing and Sales at TM Netin 2002 and as Vice President of Enterprise and Government Sales for TM Retail in 2007. Mr. Omarholds a Bachelor (Hons) in Electrical & Electronic Engineering from the University of Leeds, the UKand a Masters in Business Administration from Multimedia University, Cyberjaya.



MAJOR PRODUCTS AND SERVICES

Telekom Malaysia (TM) is one of the leading providers of telecommunication services in Malaysia.The group's key products and services include the following:

Voice servicesData servicesAccess servicesManaged servicesValue added servicesApplication servicesContent servicesInfra servicesProject management and consultancy


Telekom Malaysia BerhadMajor Products and Services

REVENUE ANALYSIS

Telekom Malaysia

The group recorded revenues of MYR8,608 million ($2,451.6 million) during the financial year endedDecember 2009 (FY2009), a decrease of 0.8% over 2008. In FY2009, Malaysia, the group’s largestgeographic market, accounted for 89.7% of the total revenues.

Telekom Malaysia generates revenues through four business divisions: retail (77.4% of the totalrevenues in FY2009), global (10.3%), wholesale (9.1%) and shared services/others (3.2%).

Revenues by Division

In FY2009, the retail division recorded revenues of MYR6,659.8 million ($1,896.8 million), a decreaseof 3.5% over 2008.

The global division recorded revenues of MYR884.7 million ($252 million) in FY2009, an increaseof 5.9% over 2008.

The wholesale division recorded revenues of MYR786 million ($223.9 million) in FY2009, an increaseof 14% over 2008.

The shared services/others division recorded revenues of MYR277.5 million ($79 million) in FY2009,an increase of 10.5% over 2008.

Revenues by Geography

Malaysia, Telekom Malaysia's largest geographical market, accounted for 89.7% of the total revenuesin FY2009. Revenues from Malaysia reached MYR7,723.3 million ($2,199.7 million) in 2009, adecrease of 1.5% over 2008.

Other countries accounted for 10.3% of the total revenues in FY2009. Revenues from other countriesreached MYR884.7 million ($252 million) in 2009, an increase of 5.9% over 2008.


Telekom Malaysia BerhadRevenue Analysis

SWOT ANALYSIS

Telekom Malaysia (TM) is an integrated information and communications group. The group offersfixed line, data, broadband and related services. It is the largest integrated communications solutionsprovider in Malaysia. Its strong market position provides a competitive advantage, as well as allowedit to gain flagship contracts like the HSBB. However, intense competition in the telecommunicationsindustry threatens to reduce the group's market share and operating margins by building pressureon the revenue growth.

WeaknessesStrengths

Concentrated operationsStrong market positionDiverse customer baseMarket recognition

ThreatsOpportunities

Intense competitionGrowing broadband marketRegulationsHSBB initiativeNetwork disruptions

Strengths

Strong market position

TM has a strong market position in the fixed line and broadband markets in Malaysia. It is the largestintegrated communications solutions provider in Malaysia, and one of Asia’s leading communicationscompanies, with market capitalization of MYR11 billion ($3.1 billion). In FY2009, the group had amarket share of 95% in the fixed-line market. TM is also Malaysia’s leading broadband serviceprovider with 1.4 million customer base at the end of FY2009, which increased by 11.8% comparedto the previous year. In addition, the group is a leading provider of wholesale services in Malaysia.The group's strong market position has enabled it to enter into a public-private partnership agreementinitiated by the Ministry of Energy, Water and Communications (MEWC) in 2008, to launch thenational High-Speed Broadband (HSBB) initiative.

Strong market position, while providing a competitive advantage to the group, also allowed it to gainflagship contracts like the HSBB.

Diverse customer base


Telekom Malaysia BerhadSWOT Analysis

The group's revenues are diversified across different customer segments. It serves six principalcustomer segments: consumer, small medium enterprise (SME), enterprise, government, wholesaleand global. Wholesale focuses on bandwidth and other infrastructure to telcos, internet serviceproviders, managed network service providers, application service providers, global operators anddata centre providers. Global provides satellite, terrestrial and submarine fibre optic connectivityacross Asia, Europe, the Americas, Oceania, the Middle East and Africa.

The group's diverse customer base increases the asset utilization as well as allows it to diversifythe business risk associated with operating in a specific customer segment.

Market recognition

TM has strong market recognition. The company received a total of 22 awards in FY2009. In March2009, TM was honored with The BrandLaureate Conglomerate Award 2008-2009 in recognition ofits stable of successful brands that have strengthened the group’s brand identity, while alsocontributing to Malaysia’s equity. The BrandLaureate is the highly regarded branding awards inAsia-Pacific.

TM was awarded with the Trusted Brand (Platinum) award for its Streamyx broadband service byReader’s Digest in May 2009. During October 2009, the company received the Data Centre & HostingServices Provider and Managed Connectivity Services awards for the second consecutive year atthe 8th Annual Computerworld Malaysia Readers Choice Awards. In November 2009, TM waspresented with the Best Virtualization Strategy award by Hitachi Data System (HDS) for its use ofstorage virtualization to compress data at its data centers. Strong market recognition enhances thebrand image of the group, thereby bringing more business to the company.

Weaknesses

Concentrated operations

The group's majority of the operations are concentrated around fixed-line and related services.Following the spin off of the mobile operations, including domestic operations and internationalinvestments as a separate public company to its shareholders, the group's operations are mainlyconcentrated around fixed line and related services in Malaysia. In tandem with the global trend ofcontinuing migration to cellular and internet-based communications, the group’s voice revenueregistered a decline of 9.3% to MYR4,000.7 million ($1,139.4 million) in FY2009, compared to thevoice revenue of MYR4,412.1 million ($1,256.6 million) in FY2008. Resulting from the decline, voicerevenue’s contribution to the group’s total revenue reduced to 46.5% in FY2009 from 50.9% inFY2008.

Although, the group retained its information and communications technology (ICT) service business,and other businesses; these businesses may not provide significant diversification. Concentratedoperations will affect the operating performance of the group in coming years.



Opportunities

Growing broadband market

The broadband market in Malaysia is forecast to grow in the future. According to industry forecasts,the broadband penetration in Malaysia increased to 31.7% in fourth quarter 2009 from 29.2% in thirdquarter of 2009, and is forecasted to reach 55% in 2010. The broadband market in the country isexpected to grow to MYR2.8 billion ($0.8 billion) in 2010.TM is Malaysia’s leading broadband serviceprovider serving 1.4 million customers at the end of FY2009. Growing broadband market in Malaysiawill enable the group to gain steady revenues in the near term.

HSBB initiative

The Government of Malaysia initiated a plan to roll out a high speed broadband (HSBB) service.HSBB is a broadband service with speeds of 10Mbps (Megabits per seconds) to 100 Mbps forresidential customers, and up to 1Gbps (Gigabits per seconds) for businesses related to higheconomic impact areas offered through fibre optic infrastructure. The infrastructure is expected tobe rolled out over a period of 10 years with the Government investing MYR2.4 billion (approximately$700 million) and TM investing MYR8.9 billion (approximately $2.5 billion). The service will coverover 1.3 million premises by 2012.

As part of the initiative, the Ministry of Energy, Water and Communications (MEWC) and TM enteredinto a public-private partnership agreement to launch Phase 1 of the national High-Speed Broadband(HSBB) initiative, in 2008. The HSBB initiative will further strengthen the group’s market position inthe broadband market, as well as allows it to provide various high bandwidth applications like IPTV,among others, in coming years.

Threats

Intense competition

The group operates in a highly competitive telecommunications industry. Market liberalization,changes in customer preference for mobility, the price war, migration from traditional voice to mobileand VoIP and weak customer service intensify competition. The group faces competition fromcompanies such as Pasifik Satelit, Indosat, Telkom Indonesia, Deutsche Telekom, SingaporeTelecommunications, and Vodafone Group. Intense competition threatens to reduce the group'smarket share and operating margins by building pressure on the revenue growth.

Regulations

The telecom industry is highly regulated. A change in the law or regulations can increase the costof operating a business, reduce the attractiveness of investment and change the competitive



landscape. As the market liberalizes, TM is required to allow new players access to certain segmentsof its networks. At the same time, the review of spectrum relocation may impact TM’s future services,and mandatory access on pricing will lead to a lower margin for all regulated facilities and services.

Changes in regulatory environment may have an adverse impact on the group’s business.

Network disruptions

The group witnessed network disruptions in the recent times. In January 2010, the group announceda disruption of its internet services due to circuit faults on the Asian American Gateway (AAG)submarine cable network at Lantau in China and at the domestic international link at Genting Sempah,Pahang, linking Malaysia to the US and Hong Kong.

TM is committed to ensuring network and service availability to uphold its quality of service. However,some factors that affect service availability are beyond its control, such as cable theft, cable damageduring road works, and natural calamities such as lightning.The group has put in resources to controlsuch risks with programs like I-Watch for cable theft, road patrols to reduce cable cut risk, and floodmitigation programs. TM has also set up a Service Assurance Centre (SAC) and put in place acomprehensive Business Continuity Management (BCM) program to ensure minimum disruption toservice.

Network disruptions will have an adverse effect on the quality of services, which in turn may lead toloss of customers.



TOP COMPETITORS

The following companies are the major competitors of Telekom Malaysia Berhad

IndosatTelkom IndonesiaSingapore Telecommunications Limited (SingTel)Deutsche Telekom AGVodafone Group PLCPasifik Satelit Nusantara


Telekom Malaysia BerhadTop Competitors

COMPANY VIEW

A statement by Halim Shafie, Chairman of Telekom Malaysia is given below. The statement hasbeen taken from the company’s 2009 annual report.

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2009 has been a challenging and exciting year for TM. Challenging because of intense competitionin the broadband space amid an economy that was just beginning to recover from the global crisis;exciting because TM made significant strides in building a new identity as a demerged entity. Inreality, we have begun our metamorphosis into a new generation network (NGN) provider. It hasalso been a very exciting year, or rather half-year, for me. Having assumed my new position asChairman of TM since 31 July 2009, I have found myself at the epicentre of frantic-paced changethat is set to transform not only TM, but the nation.

At the core of this momentous transformation is the High Speed Broadband (HSBB) project that TMhas been entrusted with by the Government. The project is of great significance to the Company,which will necessarily enter a new phase as we transit into the requisite all-Internet Protocol (IP)network; and is of equal significance to the country, which stands to benefit immeasurably by a newworld of opportunities enabled by the cutting-edge technology we are developing.

There can be no doubt that this is an extremely exciting time to be of service to TM. It is a time ofdefining moments and new beginnings. The atmosphere in the Company is highly charged with adiscernible pulse, a vibrant energy fuelled by the determination of the highly capable managementto create a successful HSBB story.

The demerger has been positive in this regard, allowing the TM team to channel its resources andenergies more efficiently towards achieving the desired outcomes. As a result, our evolution into anew-generation communications provider is progressing well, while the organizational focus andplanning put into place is being translated into more efficient and effective performance, and greatertransparency.

Delivering Shareholder Value

TM has always prioritized creating maximum returns for our valued shareholders. During the yearunder review, I am pleased to report that based on sound strategies and the commitment of adedicated team, TM has made further progress, and delivered on our financial targets.

Leveraging on our strengths, we have continued to adhere to our dividend policy of RM700 millionor 90% of normalized Profit After Tax and Minority Interest (PATAMI), whichever is higher. Toinvestors, this is a strong signal that TM is indeed a dividend yield stock.


Telekom Malaysia BerhadCompany View

TM paid a 10.0 sen (tax exempt) interim dividend on 29 September and proposed a 13.0 sen grossfinal dividend (less tax at 25%), subject to shareholders approval at the forthcoming Annual GeneralMeeting of the Company, resulting in a total yield to shareholders of RM706.5 million (or 6.5%).

On top of the normal dividend, TM is also committed to distributing excess cash. In 2009, we madea capital repayment of 98.0 sen per share, or RM3,505.8 million, to shareholders from the paymentof RM4,025.0 million by Axiata Group Berhad (formerly TM International Berhad) which had beenowing to TM. This is more than double the special dividend of RM1,654.5 million paid out toshareholders in 2008.

Indeed, despite the uncertainties of weaker global and domestic economies, TM’s share priceappreciated steadily throughout 2009. It increased 41.7% over the last 12 months, giving an excellentcapital appreciation to medium and long-term investors.

TM has managed its business prudently since the demerger and will continue to do so. As thebusiness environment picks up, and with our strong balance sheet position, we have every confidenceof continuing to deliver our dividend promise for 2010 and beyond.

TM’s responsibility to shareholders and other stakeholders is enshrined in our corporate governancepolicies, which reflect the Malaysian Code on Corporate Governance and Government linkedCompanies (GLCs) Guidelines as contained in Putrajaya Committee for High Performing GLCs’Green Book on Enhancing Board Effectiveness. These policies are continuously improved on withthe adoption of best practices as they evolve locally and globally. As a result, TM’s corporategovernance procedure and practices have, over the years, become more transparent; we have,through the Green Book, established a more evaluative framework to stimulate greater effectivenessof the Board; a sound enterprise risk management system, a stakeholder feedback mechanism inplace vide the Senior Independent Director’s office as well as a balanced perspective from theIndependent Directors who form the majority in the TM Board composition.

Providing Value Proposition to Customers

The proof of our value in the market lies in the number of customers we have. As competitionintensifies in the telco industry, it is crucial to differentiate ourselves in the eyes of customers byoffering competitively priced products and services.

Like any good business entity, TM has always aimed to please the customer. But we decided thatbeing good is not enough; in wanting to be great, in early 2009, the Group made a structural changeto our business model to reflect a renewed emphasis on creating better value propositions forcustomers. The new business model is aligned according to our major customer segments ofConsumers, SMEs, Enterprise, Government, Wholesale and Global. Each segment has its ownneeds and behavior patterns which we can now study more closely so as to tailor our marketing,pricing and service delivery according to the different niche characteristics.

A common characteristic across these segments is demand for value-for-money products. To meetthis, we have bundled our products, for example voice with data and Internet services including



broadband, to create innovative packages that are price sensitive. Last year, several such bundleswere introduced, and proved exceptionally popular. Just as an example, within three months oflaunching the Combo Plan, more than 150,000 TM customers had subscribed to it. With this plan,by paying only RM10 extra, a Streamyx subscriber gets to enjoy free calls to fixed lines and ischarged only a nominal fee for calls made to mobile lines.

That our customers value these innovations is evident in the increase in TM’s broadband customerbase. I have great pleasure in sharing that TM continues to retain our market leading position inMalaysia’s broadband space with 1.43 million customers as at end of 2009.

New Opportunities

As the HSBB project gradually unfolds, it heralds a new era that will impact the way Malaysians actand think at the most fundamental level. The opportunities brought about by HSBB promise nothingless than a revolutionary change to our lifestyles and work-styles. With speeds of 10 Mbps andbeyond, Malaysians will be able to run multiple bandwidth-hungry applications simultaneously, suchas high-definition movies, gaming, complex graphics and videos. In real terms, this means peoplecan work ‘together’ even if they are apart; and accomplish more in less time. Efficiencies broughtabout by HSBB entail more free time, hence more time for entertainment; while the amazingapplications will provide consumers with limitless choice as to how they entertain themselves. Theamazing opportunities made available would have been hard to imagine just a few years ago.

The word that best describes HSBB is ‘enabler’. It will enable the development of a new generationof high bandwidth next generation applications. Video-on-demand, interactive shopping, virtualsurveillance of homes, and online medical consultations immediately come to mind, but are justsamples of the engaging experiences our consumers can expect. Increasing demand for theselife-enhancing products and services will spur the development of a robust ICT eco-system whichin turn will expand the reach of the HSBB network and drive up subscription.

To fully maximize the potential of HSBB, TM will look at novel ways of adapting the technology tofurther enhance the quality of life of our customers. We will explore all possible permutations andcombinations of the myriad products and services that we offer to more than satisfy our customers’needs. In other words, we will transform from a network-centric organization to a customer-centricone.

Our People

TM’s transformation into a customer-centric organization will necessitate a mindset change amongemployees. They will have to be more creative – to design relevant and exciting content andapplications that optimize both the legacy and HSBB networks; they will need to be more persuasive– to sell these products and solutions; and they will require strong interpersonal skills – to buildenduring relationships with partners and other stakeholders. Various initiatives introduced by thePerformance Improvement Programme (PIP) 2.0 already focus on increasing competencies to betterserve customers. However, TM will accelerate the process of change by providing essential support



and incentives to nurture creativity, innovation and dedication in personnel who are driven by aculture of high performance and service delivery.

Corporate Responsibility

Social responsibility is ingrained into the very fabric of TM. Corporate responsibility is a fundamentalon which we base our business decisions. It is not, indeed, an exaggeration to say we are lookedupon as a model entity to be emulated in terms of corporate responsibility (CR). CR is accorded thesame weight and priority as any other business operation within the Group. We strategize our CRprogrammes to have maximum impact on the communities targeted. Our actions are based on thebelief that CR contributes towards building a sustainable business.

Our CR initiatives encompass the four dimensions of workplace, marketplace, community and theenvironment. Within TM, CR includes best practices in human resources management. In themarketplace, we focus on meeting the expectations of customers, vendors, partners, regulators, themedia and public. Our community initiatives are mirrored in 3 major socioeconomic causes that wechampion i.e. education, community and nation-building, and the environment. Here, I’d like to noteTM’s foundation, Yayasan TM’s fifteenth year with over rM390 million spent in providing scholarshipto our outstanding and deserving students. Within the sphere of the environment, we are starting tomake concerted efforts to reduce our carbon footprint and that of Malaysians more generally withtechnological innovation. Internally, we minimize our consumption of utilities, and reduce wastageby recycling and adhering to responsible waste management practices.

TM’s commitment to CR is sketched in the sustainability overview within this annual report, anddetailed in a separately published Sustainability Report.

Prospects For 2010

By year end, our new-generation fibre network will pass through 750,000 premises and by end of2012, we will complete 1.3 million premises passed. By then, TM will have spent about RM3 billionfor the access fibre, the transmission, IP core and international connections.The telecommunicationsindustry is already very competitive; by 2015, it will be even more so, with new wireless broadbandservices that offer higher speeds. Increasingly, we will have a bigger base of young people, the NetGeneration, who are more adept at new media use. The telco environment is changing at a veryrapid pace. We at TM aim to lead the changing environment, and not merely adjust to it. Weacknowledge the need to be nimble in our business approach which necessitates speed, flexibilityand preparedness. Do I think we can do it? To borrow a famous campaign slogan: “Yes, we can”.

Acknowledgements

I would like to take this opportunity to pay tribute to my predecessor, Tan Sri Dato’ Ir Md. Radzi HajiMansor who stepped down in July 2009. He was an outstanding Chairman to whom the TM familyand I owe a tremendous debt of gratitude. I feel privileged to be joining TM at a decisive and excitingtime in the Company’s development and taking over from such a respected figure in thetelecommunication industry.



I also wish to express my sincerest appreciation to all our stakeholders, namely the shareholders,customers, business partners, regulators, the Government, employees, the media and others – whohave all done their part to help us build and grow the TM brand. I also wish to pay tribute to our24,744 employees nationwide for their dedication and commitment. We can be sure of tough timesahead, but it is at times such as these that innovation and excellence at every level of business ismost required, and tends to come to the fore.

We look forward to having a long-term relationship with all our stakeholders. To our customers, wewant that relationship to be based on excellent service, and on our enduring commitment to helpingthem thrive in this fast changing world.

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LOCATIONS AND SUBSIDIARIESHead Office

Telekom Malaysia BerhadLevel 51North WingMenara TMJalan Pantai BaharuKuala Lumpur 50672MYSP:60 3 2240 1221F:60 3 2283 2415http://www.tm.com.my

Other Locations and Subsidiaries

TM Research & Development Sdn. BhdTM Applied Business Sdn BhdMenara Idea UPM–MTDCLevel 16 Menara 2Technology Incubation CentreFaber TowerLebuh SilikonJalan Desa Bahagia Taman DesaSerdang 43400Jalan Klang LamaSelangorKuala Lumpur 58100MYSMYS

Telekom Malaysia (Hong Kong) LimitedTelekom Malaysia (UK) LimitedSuite 1502 15th FloorSt. Martin’s HouseMalaysia Building16 St. Martin’s Le GrandGloucester RoadLondon EC1A 4ENWanchaiGBRHKG

Fiberail Sdn BhdTM Global7th Floor Wisma TMLevel 53 Menara TMJalan Desa UtamaJalan Pantai BaharuPusat Bandar Taman DesaKuala Lumpur 50672Kuala Lumpur 58100MYSMYS

TM WholesaleGITN Sdn BhdLevel 17 North WingLevel 31 Menara TMMenara TMJalan Pantai BaharuJalan Pantai BaharuKuala Lumpur 50672Kuala Lumpur 50672MYSMYS


Telekom Malaysia BerhadLocations and Subsidiaries

Telekom Malaysia (S) Pte LtdTelekom Malaysia (USA) Inc175A Bencoolen Street8320 Old Courthouse Road07-05/06Suite 201Burlington SquareViennaSingapore 189650Virginia 22182SGPUSA

Fibrecomm Network (M) Sdn BhdTM Support BusinessLevel 37 Menara TMLevel 12 North WingJalan Pantai BaharuMenara TMKuala Lumpur 59200Jalan Pantai BaharuMYSKuala Lumpur 50672

MYS


Telekom Malaysia BerhadLocations and Subsidiaries

Documents

Telekom Malaysia Berhad - Add …docshare01.docshare.tips/files/5793/57937598.pdfsame year, it merged its mobile phone business TM Touch with Celcom (Malaysia) to become the largest