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Technology for Marketing and Student Recruitment
Publications and Marketing Services (PAMS)
• Ian Bartlett, Head of PAMS• Ben Johnston, PAMS Web Developer
www.ucl.ac.uk/pams
PAMS’ role
Based in Communications and Marketing. Amongst other activities, PAMS...
...PRODUCES:Prospectuses – print and web
Study Abroad Guide production
Prospective Students website (www.ucl.ac.uk/study)
...PROVIDES:Content for use on departmental/faculty websites
Support and advice to departments
Assistance with development of student recruitment communications
www.ucl.ac.uk/pams
Information hierarchy: 3 levels of enquiry
Primary
what/where is UCL?
what degrees offered?
entry requirements
Secondary
degree structure and content
what can I do with my degree (careers)?
Tertiary
more detailed study information
facilities in dept.
staff etc.
www.ucl.ac.uk/pams
Information hierarchy
PAMS concerned primarily with primary and secondary enquiry levels
Dept/faculty sites provide answers for secondary/tertiary levels of enquiry
Typical web journey:
UCL home >> Prospective Students site >> Prospectus pages >> Degree programme page >> Departmental site
Not in every case, but generally holds true as shown by web stats.
Enquirers can enter UCL site anywhere (usually from Google), so information consistency is important.
www.ucl.ac.uk/pams
Aims and objectives
With regard to student recruitment communications, PAMS seeks to:
improve breadth and depth of communications with prospective students
improve consistency of information across the range of formats and channels (print, electronic, central website, dept websites)
improve accuracy of information
widen the range of channels
simplify navigation of information available to prospective students
focus content on the needs of our target audience (students, parents, funders etc.)
www.ucl.ac.uk/pams
Degree programme databaseIn order to help achieve our aims, PAMS has developed a database of degree programme marketing content:
content is focused on market research feedback
database is separate from SITS/Portico for now – hosted on UCL’s MySQL server
structure is intended to allow for future integration with SITS/Portico
two instances: one for UG, one for PGT programmes
allows for a single entry for each programme: 190 for UG, 350 for PGT
content updates requested annually as part of prospectus update cycle; BUT updates can be made at other times if requested
content owners can update their sections (e.g. Admissions info)
content can be used for multiple purposes...
www.ucl.ac.uk/pams
Database content uses
www.ucl.ac.uk/pams
Printed Prospectus
content pulled in via plugin for DTP software
uses limited fields in database
content flows in and populates subject sections of print file
requires a ‘content first’ approach to production
produced on an annual cycle
intended as a teaser for more detailed online content
still treated as main first point-of-contact by many, despite web developments
www.ucl.ac.uk/pams
Web prospectus
more detailed content – complements print prospectus
uses more fields from database, but consistent across print and web formats
content pulled in via PHP
can be pulled in via code source in Silva
mid-year content updates can be displayed (e.g. programme changes)
searchable
www.ucl.ac.uk/pams
PDF leaflets
use same database contentcan be printed locally via download or available for order by departments from UCL print supplier (Optichrome) via online order page www.ucl.ac.uk/prospective-students/pams/order-prints
suitable for mailing out or distribution at events
one brochure for each taught programme
updated overnight with any database content changes
fully within UCL corporate identity
www.ucl.ac.uk/pams
Departmental websites
database content can be pulled through to departmental websites
aids consistency of core (primary and secondary level) content across UCL website
more detailed department-produced (i.e. tertiary level) content can supplement the core content
content appears styled in line with departmental site
content updates automatically fed through
templates being developed within Silva for ease of use
minimises duplication and could save departmental staff hours of work
www.ucl.ac.uk/pams
Other projects/servicesModule descriptionsPAMS to populate the module description field in Portico. Would allow content to be pulled into websites and used for module selection, HEAR, transcripts, Study Abroad Guide etc.
Online posters/postcards/flyer templatesWould allow departmental staff to access an online range of corporate identity-compliant, templated materials which they could edit and order for print to promote events, degrees, scholarships etc.
E-newslettersDeveloping templates for staff to produce e-newsletters. These could be used for maintaining contact with offer holders, prospective students etc.
Support for departmentsProvision of support and advice to departmental colleagues with regard to student recruitment communications
www.ucl.ac.uk/pams
Contact us
Website: www.ucl.ac.uk/pams
See also: www.ucl.ac.uk/cam for assistance with non-student recruitment communications
Email: [email protected]@ucl.ac.uk
Tel xtn: 37106
