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About the Technology Department Comprised of several groups:
User services▪ Call Center (outsourced)▪ Helpdesk▪ Laptop support and repair▪ Classroom support
Core services▪ Servers▪ Blackboard▪ Banner
Information Security▪ Encryption and training▪ Antivirus
Networking and Telecom▪ Internet access▪ Intrusion Prevention System▪ Quality of Service
OneCard Office
General information
Information located at:http://www.fitchburgstate.edu/technology
Call Center: 978-665-4500 1-866-520-7131 LiveChat
Helpdesk located at Conlon 236
User & Core Services
24x7 call center. Level 1 support. 978-665-4500 1-866-520-7131
Walk-up help Conlon 236, 8-8 M-Th, 8-5 Fr, 8-noon Sa Loaners are available
Need Help?
The Fitchburg State Help Desk supports: BlackBoard and Elluminate Distance
Learning Internet and Network Access GMail, Outlook, Entourage and Outlook
Web Application questions Hardware and OS issues Apple Computers and Windows
Computers
Falcon Key
Your unique username and password for accessing campus resources Blackboard credentials Computer Lab login Library resource access TK20 login
Information Security
Antivirus free of charge to all students. www.fitchburgstate.edu/technology/servi
ces
Encryption available free of charge to all students. Helpdesk appointment, x4500
eNac now required in dorms and student wireless.
Student Email
Moved to Gmail in October 2009.7GB mailbox limit.Accounts created overnight after
your first class [email protected]
uPassword is last six of your student
ID (printed at the bottom of your OneCard).
The J: drive
Anything uploaded to this drive letter is backed up and available off any networked computer on campus.
To access anywhere: http://files.fsc.edu
You must login to access this.
Need to purchase a laptop?Student Laptop specs and deals from
HP and Apple http://www.fitchburgstate.edu/technology/s
tucomp/
Wireless on campus
The new wireless system (802.11n) has been installed and is available in all buildings and green spaces around campus.
Use the SSID “student” – requires the eNac client Make sure all patches are installed for
your O/S Make sure an antivirus program is
updated and working on your system.
Wimba Pronto
New service coming to Fitchburg State.
IM, Internet Phone, Video Conference technology available to all classes.
Automatically assigns you to groups based upon your classes.
Get to this via any Blackboard class under the “Communication” option.
Software purchases
Located in the bookstore.Significant discounts:
Windows 7 Ultimate 32 bit $15 Windows 7 Ultimate 64 bit $15 Office Enterprise 2010 Win32 $15 Office 2011 for Mac $15 Visual Studio 2008 Win32 $15 Office SharePoint Designer 2007 $15
One copy per student, must have OneCard ID.
OneCard Office
The OneCard Office is located in the Anthony Building (Highland Ave) Open Monday - Friday: 8 A.M. – 5 P.M.
Open until 6:00 P.M. for the first two weeks of the Fall and Spring semester (Monday - Thursday).
www.fitchburgstate.edu/OneCard
The OneCard OneCard Uses
Acts as a Library Card
Recreation Center Access
Chartwells Dining Meal Plans
Access to Dorms and Academic Areas
Stored Value Accounts
Fitchburg State Underground Pub Access
Print Management
Student Discounts on and Off Campus
MART Bus Pass Admittance to
Sponsored Fitchburg State Events
And More…
Your OneCard is a Key!•Your OneCard is also used as a “Key” to
access certain areas at the college.
Resident Halls Academic Areas
Library Nursing Labs
Communication Media Labs
And others..
Pharos Printing
All open labs require a OneCard in order to print.
Conlon 113 Conlon 338 Conlon 339 Edgerly 106 Edgerly 210 Edgerly 202 Hammond 3rd Floor Labs Hammond Library McKay C175 Business Lab
Pharos Print Release Station
The OneCard System Has Four Stored Value Accounts
• Fitchburg Gold▫ Universal Account
• Falcon Dollars▫ Funds can only be used at Chartwells
• Dining Points▫ Money allowance associated with a meal plan▫ Funds can only be spent at Chartwells
• Book Advance▫ Book Advance Funds appear automatically for qualifying
financial aid recipients who have a pending credit.
Fitchburg Gold is Accepted At:•Bookstore (Follett)•Commuter Café •Holmes Dining•Laundry Machines•Vending Machines•OneCard Office•Comm. Media
Photo Lab •Health Services•Weston Box Office•MWCC Café
•Student Center•Photocopiers•Post Office•Ritazza Café•Rec Center•Residential &
Housing Services•Student Conduct•Wallace Civic
Center•AND MORE!Laundry Reader Vending Reader
Copy Reader
BbOne Off-Campus Fitchburg Gold Program
Use your OneCard Fitchburg Gold account at local area merchant establishments as payment for goods and services.
Current Merchants• Goombas• Domino’s Pizza• Papa John’s Pizza• CVS (John Fitch HWY)• CVS (Rollstone Rd.)• Campus Pizza & Variety• Slattery’s Restaurant• Papa Gino’s• New Options Café • Always Something GoodAnd more..
Look for this sign
Visit : www.fitchburgstate.edu/onecard For an Updated List of Merchants
Adding Money to your Fitchburg Gold Account via a Card Management Center (CMC)is Simple!
• Check Balances and Make Deposits to Your Fitchburg Gold Account
• Receipts are Available • Insert Cash or Swipe a Credit or
Debit Card• CMC machines only take $5, $10,
$20, $50 as well as AMEX, MASTERCARD, VISA and Discover
Or Visit the Fitchburg State OneCard Website and Add Money Online
• You can add funds using the My Accounts Web Page (link posted on our webpage)
• Or Log onto: blackboard.fitchburgstate.edu
www.fitchburgstate.edu/onecard
• Quick Balance Checks
• Print Off Statements
• Deposit Money Into Your Fitchburg Gold Account Using A Credit Or Debit Card
• Report A Lost Card To Freeze Your Funds
“My Accounts” at blackboard.fitchburgstate.edu
OneCard Discount Program Show your OneCard at local area merchant locations and
receive a discount for being affiliated with Fitchburg State University.
• We Have Over 30 Participating Members▫ Fast Food▫ Dine-In Restaurants▫ Car Wash▫ Cinemas▫ Roller Skating▫ Museum▫ Book Stores▫ Auto Body Shops
Look for this sign
Visit : www.fitchburgstate.edu/onecard for an Updated List of Merchants
OneCard Care
•Don’t lose your OneCard▫Treat it as you would a Credit Card or a
House Key $25 Replacement Fee if Lost or Stolen
▫Keep your card protected!DO NOT: Punch Holes in the Card Bend the Card Lend to others Place next to magnetic devices Use as an Ice Scraper!
Office of the RegistrarWeb 4 Student Self Service
RegistrationGrades
Transcripts
http://web4.fitchburgstate.edu
Come visit us in our new location in the Anthony Building
Fitchburg State University Library
http://www.fitchburgstate.edu/library/
Research Assistance•Email, phone, IM and in person assistance•One-on-one research appointments with
subject specialist librarians
http://www.fitchburgstate.edu/library
Resources•Over 100 subject specific databases with full-
text articles •Library LibGuides – resources by subject •Remote database access with Falcon ID and
password
http://www.fsc.edu/library
Document Delivery/Circulation
•Check out books with OneCard and proof of registration
•Distance learning students can receive books by mail and articles via email
http://www.fitchburgstate.edu/library
Computer Use
•Wireless available at Library•PCs available on first floor of Library –
login with Falcon ID and password
http://www.fitchburgstate.edu/library