Teamcenter’s service data management (SDM) solutionprovides a wide range of operational knowledge aboveand beyond the design, engineering and manufacturinginformation generated earlier in the product lifecycle.The solution enables enterprises to capture and manage:• Configuration information that describes physical assetsin their as-designed to as-maintained operational states

• Complete histories of individual assets and theirtraceable components, assemblies and systems

• Service event information about service work andconfiguration changes performed anywhere in theglobal service value chain

• Technical information that defines an asset in termsof its life characteristics, life limits, applicabilityand utilization

• Compliance standards and regulatory requirements that each operational asset must satisfy• Metrics that track part, subsystem, asset and process availability, reliability and performance, drivequality improvement and measure organizational and contractual objectives

Once this information is captured in Teamcenter, product teams and service/support organizationscan leverage Teamcenter’s configuration management capabilities to link physical productconfigurations (e.g., configurations that incorporate serialized part and lot tracking) with each asset’sas designed, as-planned, as-delivered and as-maintained bill of material configurations, includingperformance, status and product data.

These configurations facilitate total product and asset visibility, while enabling service organizations tounderstand and manage an operational asset’s allowable configurations.As a result, service teams areable to determine what approved parts, alternate parts and substitute parts can be used to resolve aservice event and return an asset to service as rapidly as possible.

Teamcenter for service data managementTotal visibility and management of service data for the complete product lifecycle

BenefitsImproves productivity by providing asingle knowledge source for rapidinformation access and enhancedcollaboration

Improves asset management bycombining advanced configurationmanagement with configuration,usage and status informationon each asset in its currentoperational use

Improves performance by capturing,analyzing and reporting on metricsand KPIs critical for PBL andSLA initiatives

Facilitates better impact planningby providing full histories of aproduct/asset across all of itslifecycle states

Facilitates better asset utilizationand maintenance planning byproviding accurate life character-istic status at the system andcomponent level

Improves value chain synergy bymaking product and processinformation accessible acrossengineering, manufacturing andservice organizations

Streamlines the validation process byensuring that asset configurationscomply with allowableconfigurations and documentation

Improves asset reliability by capturing,analyzing and reporting on part,subsystem and system performance

SummaryTeamcenter® software’s service data management solution provides manufacturers and service organizations with total visibility toconfiguration and service knowledge that comprehensively describes physical assets from their approved configurations to theiroperational state. Service and product teams use the solution to access, view and leverage a secure and single integrated source of web-based information that maintains the true configuration and performance data for an operational asset – and its underlying systems,subsystems and components.

Teamcenter

www.siemens.com/plmSiemens PLM Software

fact sheet

This total visibility enables service teams toevaluate the impacts of proposed product andoperational changes, as well as to assess the fullimpact of these changes in terms of theiroperational concerns. Service teams can capturetheir event-related service experiences inTeamcenter and use its workflow capabilities tofeed these experiences to engineering andmanufacturing in closed loops that facilitate bothproduct and service improvement.

Service data management enables manufacturersto bridge the gap between product engineering,manufacturing and logistics, thereby transitioningvital product data to internal and externalsupport organizations.

Service data management supports the extendedglobal value chain by facilitating service eventmanagement (SEM), which enables organizations tocapture data from external service activities such asoutsourced work. SEM captures changes to theasset configuration, usage status and deviationapprovals, ensuring that the asset configuration isalways accurate and up-to-date. SEM allows primaryservice integrators and OEMs to capture servicedata wherever it originates in the service value chain.

Service dashboards and service reports provide organizations with metrics and analyses to effectivelytrack key performance indicators (KPI). KPI dashboards enable organizations to successfully executeperformance based logistics (PBL) and service level agreement (SLA) contracts.

Use casesImproving product quality.Teamcenter service data management enables manufacturers to follow productconfigurations into the service stage of the product lifecycle. Manufacturers can track productperformance, capture feedback to improve next generation products and leverage their inherentproduct knowledge in their services business.

Improving service.Teamcenter service data management rapidly delivers a full range of configuration andoperational knowledge to service organizations from a single source. Service organizations can leverageTeamcenter rules and role definitions to protect and deliver the most current service information.Teamcenter’s ability to facilitate service event management extends the service value chain by managingremote or outsourced service activity. KPIs and other metrics can be managed to improve bothorganization and asset performance.

Improving change and configuration management.Teamcenter’s entire PLM solution suite facilitatescomplete knowledge and process management from product ideation through service and support.Change management and configuration management are integrated across the product lifecycle to

fact sheet Teamcenter

Benefits continuedApplies design-for-service to nextgeneration products by facilitatingfull lifecycle feedback acrossdesign, manufacturing, logistics andservice organizations

Improves data integrity by providing aneutral configuration structure thatservice organizations can leverageto define common asset modelsand variants

FeaturesConfiguration management fromproduct planning/definition to as-maintained asset configurations

Neutral and positional structuresto support accurate applicability ofparts and asset variants

Asset and component histories

Service document management

Life characteristic definitions, limitsand counters

Support for deviations, waivers,variants and problem reports

Asset management from multipleperspectives, including on anon-traceable, serial, lot and serial-lot basis

Change management across theentire product lifecycle

Workflow processing with serviceteam rules and role definitions forreview/approval, tasking and globalinformation flow

International traffic in armsregulation (ITAR) support forexport control compliance

Configuration validation forapproved configuration compliancebefore release

External service event managementincluding asset configurationchanges, deviation approvals and lifecharacteristic status

Change impact analysis of productsand operational assets

Metrics capture and management,including dashboards and KPIreports on product, asset andprocess performance

facilitate impact analysis and incorporate verification intoproduct definitions and asset configurations.Thiscomprehensive approach reduces errors and delays.

Global support.Teamcenter’s ability to provide service teamswith secure web access to the latest, most accurate assetinformation improves organizational productivity andperformance.Teamcenter captures knowledge about serviceevents that occur anywhere.Teamcenter’s single source ofknowledge supports compliance with export controls (suchas the International Traffic in Arms Regulations and AccessControl Lists), while delivering the performance requiredfor meeting today’s time-critical information demands.

Integrating service and support teams. Organizations can useTeamcenter service data management in conjunction withTeamcenter’s real-time conferencing, application sharing andvisualization capabilities to enable team members to interactively work together around the globe.Managers can use Teamcenter’s workflow capabilities to assign service tasks to team members andensure that the right information is always available.

fact sheet Teamcenter

Teamcenter forMRO solutionsService Data Management

In-Service

Maintenance Planning

Maintenance Execution

Material Management

© 2008 Siemens Product Lifecycle Management Software Inc. All rights reserved. Siemens and the Siemens logo are registered trademarks of Siemens AG.Teamcenter, NX, Solid Edge,Tecnomatix, Parasolid, Femap, I-deas, JT, Velocity Series and Geolus are trademarks or registered trademarks of Siemens ProductLifecycle Management Software Inc. or its subsidiaries in the United States and in other countries. All other logos, trademarks, registered trademarks or servicemarks used herein are the property of their respective holders. 3/08

ContactSiemens PLM SoftwareAmericas 800 498 5351Europe 44 (0) 1276 702000Asia-Pacific 852 2230 3333www.siemens.com/plm