Help Desk

tangoe.com | ©2021 Tangoe US, Inc.

SOLUTION SHEET HELP DESK FOR TANGOE ONE MOBILE

Help Desk provides comprehensive, mobile end-user support for you and your employees with 24/7 assistance on all mobile devices via voice, chat, and self-service (meet Audrey – our AI help desk chatbot). Our team offers a range of industry experts supporting 10 languages with tailored support to match your mobility strategy and device ownership model - whether it be Bring Your Own Device (BYOD), corporate owned, or Device-as-a-Service (DaaS).

The ChallengeThe Challenge

With today’s work from anywhere model, teams are dispersed across multiple geographies leveraging a wide array of devices, including smartphones, tablets, laptops, or other corporate owned devices. Users and admins alike want and need support on their terms, but this can be a lot for your IT team. But with Tangoe’s white glove, help desk services, our team of dedicated experts are ready to assist while delivering an amazing customer experience.

Plus, we provide extensive reporting on things like request types and ticket trends, so you’re able to stay on top of your team’s needs and make more informed decisions moving forward.

With Tangoe Help Desk services you can:With Tangoe Help Desk services you can:

Work smart Save money Be confidentOur device experts provide white-glove support ensuring repairs are made and new devices are in employees’ hands quickly without impacting productivity.

Tangoe’s help desk will take on your support needs to reduce strain on IT teams and resources to better handle urgent matters. Pre-approved automated workflows eliminate requirements for IT managers to manually approve orders, carrier adjustments, and changes, etc.

Our team will field support inquiries directly from end users regarding all device types and OS including Apple and Android - and help with everything from broken devices, email setup, plan changes, and adding and removing lines of service.

FOR Tangoe One Mobile

Contact us to learn more about Help Desk for Tangoe One Mobile.

Want to learn more?

About Tangoe

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Tangoe helps nearly half of the Fortune 500 work smarter, save money and be confident by managing and paying their enterprise technology expenses and mobility services. Our customers count on us to pay their bills, process their orders, manage their inventory, and find them savings for their global telecom, mobile, and cloud environments. We provide a complete solution through a unified customer experience that offers the best products and capabilities, powered by cutting edge technology and the top people and expertise in the industry. Tangoe’s 1,400 technology, product, and service delivery experts, fueled by an innovative automation framework, deliver comprehensive expense management and advanced auditing for telecom, seamless MMS program management for mobile, and expert expense management and advanced usage and optimization for cloud. With Tangoe, customers have everything needed to confidently manage assets, roll out new programs, and improve the bottom line. To learn more about Tangoe, visit tangoe.com, or visit Tangoe on Twitter, LinkedIn, and Instagram.

tangoe.com | ©2021 Tangoe US, Inc.

SOLUTION SHEET

Multi-channel, White-Glove Support: Users can leverage familiar channels when submitting inquiries - whether it’s via phone, live chat, or email.

Automation and Chatbots: Our support chatbots leverage AI, RPA, and automated workflows to ensure customers get the help they need when they want for a variety of tasks including ordering, shipping, carrier changes, disconnects, and more.

Employee Control and Self-Service: End-users can get things done quickly with roles-based access, automated approval workflows, and HR data validation in an easy-to-use, modern interface.

Help Desk SLAs: We’re constantly creating better data-driven customer experiences by exceeding industry standards of multiple SLAs, including first call/chat resolution, speed of answer, avg. call/chat duration, etc.

Benefits of Tangoe Help Desk Benefits of Tangoe Help Desk

HELP DESK FOR TANGOE ONE MOBILE