SWIFT consultants help you to make your business process more efficient Yves Smeyers, SWIFT Ulrich Stritzike, Credit Suisse Liliane Dutra, ANBIMA 25 October

SWIFT consultants help you to make your business process more efficient

Yves Smeyers, SWIFT

Ulrich Stritzike, Credit Suisse

Liliane Dutra, ANBIMA

25 October 2010

Sibos 2010 Amsterdam

Consulting Services

• Instrumental for the 2015 strategy and execution, enabling:

– Interoperability

– TCO reduction

Agenda & Speakers

• Introducing Consulting Services

Yves Smeyers, Lead Consultant, Consulting Services, SWIFT

• Testimonial from Credit Suisse

Ulrich Stritzke, Head Securities & Asset Servicing

• Testimonial from ANBIMA - Associação Brasileira das Entidades dos Mercados Financeiro e de Capitais

Liliane Dutra, Senior Business Analyst

Agenda & Speakers



• Testimonial from Credit Suisse AG




SWIFT Services

Total Cost of Ownership

OperationalEfficiency

STP

New Initiatives

BusinessOpportunities

OperationalRisks

Internal Inefficiencies

ReputationRisks

Project LifecycleSWIFT Services can assist you at every step

Assess Analyse Design Implement Go live Maintain

Project Management

Implementation

& Technical Consulting

Training

Support

Business

Project LifecycleSWIFT Services can assist you at every step


Project Management

Implementation

Training

Support

Consulting Services

& Technical ConsultingBusiness

Business ConsultingImprove your business processes


Business Consulting& Technical Consulting

Technical ConsultingReduce your total cost of ownership


Technical ConsultingBusiness &

Packaged Consulting Services“Grey-hair projects”

• Frequently performed studies– Built on internal intellectual capital

– Predictable planning

• For each step of a project phase• In each area of interest

– Business and/or Technical

– Implementation, Project Management

• Proven value• Appreciated by customers• Opportunity to benchmark within

each package

Flexibility of package is discussed during scoping meeting

Initial scoping meeting is critical

Tailor-made Consulting ServicesFixed price projects or Time & Material

StrategicWorkshop

• Targets, plans & strategy

• Issues & challenges

• Opportunities / Market trends

• Influencing factors

• Topic selection

• Scope definition

• Key stakeholders

ServiceProposal

• Focus / priorities

• Charges & resources

• Planning & Governance

• Deliverables vs expectations

• Project timing

• Project content

• Costs

Presentation title – dd month yyyy – Confidentiality: xxx 12

Case Study - Credit Suisse

Agenda & Speakers



• Testimonial from Credit Suisse




Initial Position / Operational Challenges

• Risk of significant claims

• Manual processing dependency

• Business case for improvement such as

– Increase operational efficiency: Continue to improve efficiencies through automation and reduce operating costs

– Reduce manual intervention and align with Industry Market Practices: Ensure high quality messaging (in and out) to enable the highest STP rates

– Ensure excellent quality of client service: Evaluate how to achieve a “Single window” approach

Why SWIFT?

• Consider an outside view on Corporate Action and Income Redemption processing opportunities

• Benefit from SWIFT's knowledge on market practice

Mission of SWIFT

• Assess Corporate Action and Income Redemption processing and tools by conducting structured interviews with the various teams/functions

• SWOT analysis

• Evaluate SWIFT message standards compliance

• Carry out a benchmark analysis

• Draw up a set of risk-benefit weighted recommendations

Most Valuable Recommendations of SWIFT

• Increase data feed automation (e.g. data scrubbing, structured messages)

• Automate incoming and outgoing messages (e.g. different standards per agent)

• Improve internal systems integration

• Establish strong Network Control (e.g. detailed SLAs, reviews)

• Build on improving and implementing Market Practices (e.g. SMPG)

Impression of SWIFT Consulting Team

• The SWIFT Consulting team headed by An Vanschoenwinkel did a great job

• Collaboration was equally effective, efficient and pleasant

• Agreed deliverables were completed even slightly before time and within budget

Implementation and Benefits

• We did take the findings seriously into account

• Quick wins have been addressed by the regular SWIFT Standard release (e.g. SWIFT message compliance, NAKs)

• Process automation projects have been budgeted and are planned to be kicked off next year

Presentation title – dd month yyyy – Confidentiality: xxx 20

Case Study - ANBIMA

Agenda & Speakers



• Testimonial from Credit Suisse AG




ANBIMABrazilian Financial and Capital Markets Association

• Created in October 2009 as a result from a business combination between ANBID National Association of Investment Banks and ANDIMA - National Association of Financial Market Institutions

• Represents 327 members, including commercial banks, multiple and investment banks, asset managements, brokers, securities dealers and investment advisers

Voluntary with enforcement activities

• Not intended for self-regulation markets but rather to activities performed by associated entities / adherents

• Codes developed to support and encourage market best practices applicable to the self-regulated activities (Conduct Code)

• Objective: to develop the Brazilian market through continuous progress of providing services subject to self-regulation

Regulation and Best Practices

Market Supervision

OrganismsCommissions and Councils approve the reports done by technical area and open sanctioning processes in order to verify n-compliance to the rules established in the codes

Technical area responsible for checking the accomplishment of the rules in the codes preparing a specific report

Responsible for creating new rules and the development of codes

With growth of demand and relevance in 2009 Self-Regulation area was divided into

Galgo System has as purpose to integrate the Institutions that render services for Investment Funds and Portfolios in the activities of administration, controlling, custody, distribution, or securities trading (stocks, derivatives, fixed income, etc.), standardising the information transfers between these agents, through a secure, controlled and highly available technological environment.

Decision on messaging approach: Leverage SWIFT standard ISO 20022 messaging

Galgo System

BENEFITS:

Standardised and controlled processes

Reduction in cost and operational risks

Lower image risk

Scalability services

volume of information processed

More integration between players in the market leveraging ISO 20022 standards

Galgo System

AllocationExecuted Trades

Brokerage Notes

Amounts to be Settled

Margin: Call and Definition

Corporate Actions

Custody Statements

Registration with Brokers

Securities Lending

SWIFT Consulting Services

Galgo – Module II Post Trade Services

Business case for leveraging SWIFT Consulting Services

• Specific SWIFT expertise and ISO 20022 experience required

• Their commitment to understanding local market needs

• Ability to provide comprehensive suggestions based on best practices

• Focus resources

• Confidence in SWIFT’s ability to meet deadlines

SWIFT Consulting Service Scope

• Detailed mapping of nine Galgo System flows to ISO 20022 based on Gap analysis results

• Gap Analysis between Brazilian market needs and ISO 20022 messages

• To help insert Brazilian capital markets needs into ISO 20022 messages

• To advise in preparation Business Justifications, change requests and other ISO 20022 procedures

• Prepare findings, conclusions and high level recommendations regarding standards and best practices

Leveraging Expertise – a team effort

• Relationship Management– SWIFT Brazil, South LatAm Director

• Project Management & Oversight – SWIFT Consulting Services Americas

• Analytics & Recommendations – SWIFT Business Consultants from the Americas

– SWIFT Standards Consultants from EMEA

– Markets Experts from Headquarters

• High Level Gap Analysis – SWIFT Business Consultants from the Americas

– SWIFT Standards Consultants from EMEA

• Detailed mapping of nine Galgo System flows– Specialised SWIFT Standards Consultants

• Involvement and partnership with the Brazilian community

• Professionalism

• Responsiveness

• Experienced professionals

Our Experience with SWIFT

ConclusionWhy Partnering with SWIFT Consulting - Benefits

TAP into SWIFT’s business, technical & product expertise to execute your strategy

Leverage the knowledge and experience of SWIFT from those who live it on a daily basis

• Reduce your total cost of ownership (TCO)

• Increase operational efficiency and STP

• Reduce risk• Improve client service• Identify opportunities for growth• Alignment with best practices

• Hands-on knowledge of designing, implementing and running vs a theoretical approach

• Cost-benefit analysis – rapid ROI• Improve scalability and resilience

Questions on Consulting ServicesWho to contact at Sibos?

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• SWIFT Regional Contacts

• Sibos SWIFT Consulting Team

• Visit us at the SWIFT stand

Questions Visit us at the SWIFT stand

Kurt RyelandtHead of Consulting ServicesEMEA

SWIFTAv Adèle 1B-1310 La HulpeBelgium+32 2 655 3123+32 2 655 3752+32 476 292 [email protected]

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Marco AttilioLead ConsultantConsulting Services, EMEA

SWIFTAv Adèle 1B-1310 La HulpeBelgium+32 2 655 3617+32 2 655 3752+32 496 50 59 [email protected]

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Yves SmeyersLead ConsultantConsulting Services, EMEA

SWIFTAv Adèle 1B-1310 La HulpeBelgium+32 2 655 4241+32 2 655 3752+32 476 896 [email protected]

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Christian SarafidisGlobal Head of Consulting Services

SWIFTAv Adèle 1B-1310 La HulpeBelgium

+32 2 655 3908+32 2 655 3752+32 475 287 [email protected]

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QuestionsVisit us at the SWIFT stand

Barry SilbersteinSenior ConsultantConsulting Services, Americas

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Edward AdamsDirector Sales ServicesAmericasSWIFT Americas 7 Times Square, 45th floorNew York, NY 10036United States

+1-212-455-1847 +1-212-455-1817+1-917-607-1649 [email protected] www.swift.com

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Pat AntonacciSenior Business ConsultantConsulting Services, Americas

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SWIFT Americas 7 Times Square, 45th floorNew York, NY 10036United States



+1-212-455-1972+1-212-455-1817+1-646-593-1269 [email protected] www.swift.com



Pierre BlumLead ConsultantAmericas

Questions Visit us at the SWIFT stand

Patrick YehHead of Consulting and TrainingAsia PacificSWIFT Hong Kong 31/F, One IFC, 1 Harbour View StreetCentral, Hong KongPeople’s Republic of China

+852-2107-8707 +852-2107-8733+852-9195-3649 [email protected] www.swift.com

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Questions & answers

?

Thank you

Documents

SWIFT consultants help you to make your business process more efficient Yves Smeyers, SWIFT Ulrich Stritzike, Credit Suisse Liliane Dutra, ANBIMA 25 October