Success Stories - Transportation Series

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  • 1.Success StoriesTRANSPORTATION SERIES PAYMENT SOLUTIONS, REDEFINED

2. Contents 03 Online Payment Gateway AirAsia,MALAYSIA04 Contactless & Mobile Transactions Howa International, THAILAND05 Contactless Payments for High Speed Rail Link KLIA Ekspres, MALAYSIA06 Mobile Registration via GPRS Terminals RoadAccidentVictiomsProtectionLtd,THAILAND07 High Speed Payments over High Seas StarCruises,ASIAPACIFIC DISCLAIMER2009 GHL Systems Berhad. All rights reserved. GHL Systems netAccess, VersaRead, NetMATRIX, NetTransact are either registered trademarks or trademarks of GHL Systems or their affiliates in Malaysia and/or other countries. References in this publication to GHL Systems products or services do not imply that GHL Systems intends to make them available in all countries in which GHL Systems operates. This document is based on information provided by our client and it illustrates how one organization uses GHL Systems products or services. Many factors have contributed to the results and benefits described, GHL Systems does not guarantee comparable results elsewhere. 3. "As AirAsia was expanding very aggressively throughout AsiaPacific since inception, I needed a payment system that can Online Payment provide the company with a solution that is cost-effective,robust, stable, flexible and expandable, connecting into many Gatewaybanks and currencies. AIRLINE TRAVEL, MALAYSIA Seems like a big wish list but GHLs NetTransact PaymentGateway was able to fit the bill and we now have a system that isvery reliable and with the bells and whistles that was required toprocess the many payments methods that we have and need forour guests to purchase seats and other ancillary products." About AirAsia Mr. Lau Kin Choy, TheleadinglowfareairlineintheAsia- AirAsias Regional Head of IT & E-commerce AirAsiahasbeenexpandingrapidlysince 2001,tobecomeanawardwinningand thelargestlowcostcarrierinAsia.Withafleetof72aircrafts,AirAsiafliesgatewaytoreplacethetraditionalAirAsiaisconfidentthatthisfigurewillgrow toover61domesticandinternationalmethodsofflightbookings.withmorepeopleenjoyingandrealizing destinationswith108routes,andoperatestheconvenienceofonlinebooking. Fortheticketlessconcepttobecomea over400flightsdailyfromhubslocatedinreality,thesolutionhastobeefficient,Todate,AirAsia.comattracts20million Malaysia,ThailandandIndonesia.Todate, secureandalways-oninordertocreate uniquevisitorspermonth. AirAsiahasflownover55millionguests savingswhicharethenpassedonto acrosstheregionandcontinuestospreadguests. itswingstocreatemoreextensiverouteKey Benefits networkthroughitsassociatecompanies, TofulfillAirAsia'srequirements,theonline Secureandimmediateonline ThaiAirAsiaandIndonesiaAirAsia.paymentgatewayisbuiltonGHLSystems bookingsandverification. award-winninge-paymentprocessing AirAsiabelievesintheno-frills,hassle-free,gatewayknownasNetTransact*.Itsopen Speedy,ticketlessandborderless lowfarebusinessconceptandfeelsthat integrationandapplicationplatform bookingsacrossmultiplecurrencies keepingcostslowrequireshighefficiency enablesnewpaymentstechnologyandandlocations. ineverypartofthebusiness. applicationstogrowinstepwiththe Integratedpaymentchannelsacross businessobjectivesofawiderangeof rregionsinonewebsite e-businesses. WebsiteSecure and speedy online Theaward-winningNetTransactisabletransactions via AirAsia.com www.airasia.comtoacceptandprocesstransactionsfrom multiplechannelssuchastheInternet, Key ChallengestraditionalPOSsystems,IVR,SMS gateways,ATMs,mobilekiosks,aswell Createahighspeedandlow-cost asvariouspaymentmodesfromcredit regionalpaymentgatewaysystemordebitcards,EFT,cashandE-Purse thatconnectstomultiplebanksandapplications. canacceptmultiplecurrencies Inadditiontothat,thesolutionconnects Highlydependable,secureandmultiplebanksandcurrenciesacross flexiblesolutionthatintegratesAirAsia'ssistersitesinAsiaPacific,making andprocessesmultiplepayment onlinetransactionspossibleatanytime methodsonlineforflightseatsandandplace. ancillarytravelproducts TheintroductionofAirAsia'sonlinesales facilityhasseenanamazinggrowthin Ticketless Concepttheairline'sinternetsaleswithover40% Synonymouswithitsphilosophyonofitstotalsalesgeneratedthroughthe no-frills,hassle-free,lowfarebusinessinternetalonein2003comparedtoonly concept,AirAsiaturnedtoGHLSystems 25%whentheonlinesalesfacilitywasfirst todesignandbuildanonlinepaymentintroduced2002.*NetTransact- Winner for Best of Financial ApplicationsMSC MALAYSIA ASIA PACIFIC ICT AWARDS 20083 B A N G KO K B E I J I N G H A N O I H OC H I M I N H H O N GKO N G K UA L A LU M P U R M A N I L A S I N G A P O R E W U H A N 2 0 0 9 G H L S Y S T E M S B E R H A D 4. Contactless & Mobile Transactions LIMOUSINE & TAXI SERVICE, THAILAND About HOWA Int Co. Ltd Cheapandplentiful,commutersarespoilt forchoice.HowaInternationalbecomesthefirsttaxiandlimousinecompanyinThailandtoDeterminedtoprovideinnovativeoffercreditcardpaymentfacilityviaGPRS/ anddifferentiatedservices,HowaGSMportableterminals&contactlesscard International,amajorBangkokcaband GHL Thailand readers. limousinecompanyistrailblazingthe waycommuterspay-withGHLSystemssuccessfully asitschosentechnologypartner.Howa integrates GPRSKey Challenges isamongthefirsttaxicompaniesintheterminals and Implementahighspeed, AsiaPacificregiontointroducemobilecontactless readersalways-onandportableterminals contactlesspaymentsviaGPRS/GSM.into a majorandcontactlesscardreaderto100 taxisforpilotphase Bangkok cab and Speedy, Successful Deployment at Integratetheportablecredit limousine company.paymentfacilitywithacquiringbank Minimal CostTherequirementforthesolutionincluded Minimizehardwareredundancy, costsandtransactiontime. implementingextremelycosteffective contactlesssolutionwhileutilizing,high- speed,always-onconnectivityviamobileCashless Payments on the Goorwirelessterminals.Thetransaction wouldthenberoutedviaGPRStoWelcometoBangkok!Thailandsswelling thepaymenthostandnetworkatthecapitalofover9millionpeopleteemingacquiringbankspremises,KasikornBankwithculture,trafficand60,000colourful(KBank).taxis.Amidstthecitysbusytraffic,dozensofdifferenttaxicompaniesinmulti-hues Thepilotdeploymentrolledoutinlinethebusycitysoi(streets)vyingforFebruary2009,encompassingoverpassengers. 100taxisinthecity.Withmobile contactlesscreditfacilities,commutersin Bangkokcannowenjoysecure,speedy transactionsandtheconvenienceof cashlesspaymentsonthego. HOWA Taxis on the road with deployed terminals Implementation Highlights Same-sourceimplementationandconsultingservices Rapiddeploymentwithnodisruptiontobusiness Energyefficientterminalsandreadersrelyonthepowersupplyfromthevehiclesitself 4B A N G KO K B E I J I N G H A N O I H OC H I M I N H H O N GKO N G K UA L A LU M P U R M A N I L A S I N G A P O R E W U H A N 2 0 0 9 G H L S Y S T E M S B E R H A D 5. Contactless Payments for High Speed Rail Link RAILWAY SYSTEM, MALAYSIAAbout KLIA EKSPRES ForbusytravellersandcommuterswhereImplementation Highlightseveryminutecountsfortimelycheck-ins, KLIAEkspresisapremiumnon-stop Streamliningofinfrastructurethissystemwillenabletheusertopay high-speedtrainservicethatconnectsforhisorhertrainfarewithjustatapof Rapiddeploymentwithnodisruption KLIA(KualaLumpurInternationalAirport)VISA'sPayWavecontactlesscardandhead andtheKualaLumpurcitycentre. Nochangesneededtoexistinghost,straighttotheboardingplatformwithout fullintegrationofnewfunctionality Cruisingatatopspeedof160km/h,thethehassleoflongqueuesattheticketing intoexistingnetworks journeytakesabout28minutes.Backedcounters. bySiemenstechnology,KLIAEkspres promisestobefast,reliable,safe;andKey Benefits comfortable.How it works Speedyandsecurecontactless KLIAEkspresoperatingat15-minutesGHLSystems'VersaReadVR-300 transactions intervalsduringpeakhoursand20ContactlessCardReader,Verifone minutesduringoff-peak.ItisMalaysia's Omni3750terminalandthegate Queue-freetransactions,increased fastestrailwaysystemwitha99.8%controllerboardareallintegratedintotheefficiencyatticketingcounters. on-timeserviceperformance. boardinggates.Basedonthepremiseofafixedpricedfare,thedisplayscreenatthegatewillrequestcardholderstoperforma Websitesaleforasingletripfare.www..kliaekspres.comWhenthecardholdertapsacardontothereaderembeddedatthegate,thereaderprocessesthecardandtransmitsthedata Key Challengestotheterminal.Transactiondataisthen Createahighspeedanduser-friendlytransmittedtothegatecontroller.contactlesssolutioncapableofDatawillthenberoutedtothebackofficehandlinghightrafficofcommutershostwhererequiredinformationwillbe SolutiontoincludethecontrolrecordedbyKLIAEkspres.Oncetheback Just tap and boardofautomaticgateactivatedby officehostreceivesthedata,anduponsuccessfulcontactlesstransactions successfulstorageofdata-'opengate' for a hassle freemessagewillbesenttothegatecontroller experience on KLIAtoallowaccessforthepassenger. Just Tap & BoardAsettlementwillthenbeconductedata Ekspres' high speed Tocomplementtheconvenienceitsets outtoprovide,KLIAEkspresappointedpre-determinedtimeeveryday.rail services. GHLSystemstocreateanautomated systemthatwouldenablethegatesat thearrivalanddeparturehallstoaccept contactlesspayments.KLIA Ekspress 5B A N G KO K B E I J I N G H A N O I H OC H I M I N H H O N GKO N G K UA L A LU M P U R M A N I L A S I N G A P O R E W U H A N 2 0 0 9 G H L S Y S T E M S B E R H A D 6. Mobile Registration via GPRS Terminals VEHICLE INSURANCE, THAILANDAbout Policy Vendor Registration Register, Pay & PrintImplementation HighlightsInThailand,RoadAccidentVictimsTechnologyreplacestraditionalmethods GPRStechnologywasutilizedto ProtectionLtd(RVP)wassetuptowhenGHLThailandpartneredwithRVP extendthefunctionalityofthe facilitatepaymentstoroadaccidenttodeploythePolicyVendorRegistration system victimsandisownedcollectivelyby62 (PVR)systemin2007.Policyvendor Rapiddeploymentwithnodisruption non-lifeinsurancecompaniesinThailand. registerationterminalsareusedbyRVPtolinkdifferentinsurerstomanage Fullintegrationofnewfunctionality Untilrecently,carownersregistereddataregardinginsuranceclaims.KBank intoexistingnetworks& theircarsthetraditionalwayoffillingwilllinkwiththeRVPnetworktoofferinfrastructure- upapaperformandrelyingontheircashmanagementservicestofacilitate agentstosubmittheapplicationto Over1500terminalsdeployedpaymentsbetweenthecompanyandits RVPsdatabase.Theproblemwiththiscustomers. method:unscrupulousagentswillissue delayedsubmissionofvalidapplicationsInitsdoubleedgedsolution,GHL Key Benefits toavoidacutofftheirpremiumstoRVP. Thailanddeployedtheterminals(portable Secureandimmediatevehicle Consequentlywhenaccidentsdohappen,andcountertops)toover1500insuranceinsuranceregistrationcumpayment theapplicantsinformationisnotfoundagentsandcreatedacustomizedviaacommonterminal registeredinthedatabase,hencenoapplicationwherebycarownersare claimscouldbepaidouttobonafide abletokeyintheirinformationviathe Immediateprintingandverification victims. terminals(inreal-timeThaicharacters), ofvehicleregistrationslipsforvehiclepayupandprinttheregistrationslipsonspecializedpaper. WebsiteThetransactionandinformationisthen www.rvp.co.th routedtoRVPnetworkwhichhasahostatitsacquiringbank-KBank.Applicantsareassuredthattheirpolicyisverifiedand Key ChallengesregisteredintheRVPsdatabasewhile Createahighspeedanduser-friendlyinsurancecompaniesareassuredoftheirRegister, pay and printapplicationforvehicleinsurancerightfulfeesfromtheagents.registrationviapaymentterminalsThesuccessfuldeploymentproves as you go for your Applicationtoenableterminalsthatonceagain,GHLstechnology next car insurancetodisplayandprintreal-timeThaigoesbeyondpayments-enablingandcharactersonregistrationslip redefiningthetransactionmethodsof via the PVR - Policy Deploythecommissionedterminalsinformation. Vendor Registration.tooverathousandinsuranceagents Register , pay and print 6B A N G KO K B E I J I N G H A N O I H OC H I M I N H H O N GKO N G K UA L A LU M P U R M A N I L A S I N G A P O R E W U H A N 2 0 0 9 G H L S Y S T E M S B E R H A D 7. High Speed Payments over High Seas SEA TRAVEL, ASIA PACIFIC About Star Cruises CreateahighspeedIPpaymentssystemonboardStarCruisesfleetofships StarCruises,togetherwithitsjointlycontrolledentity,Norwegian CruiseLine(NCL),isthethirdlargestcruiseoperatorintheStreamlinetransactionandcommunicationchannelsto worldwithacombinedfleetof16shipscruisingtoover200reducetransactioncosts destinationsintheworld,offeringcloseto30,000lowerberths whileNCLispresentlybuildinganewthirdgenerationFreestyle CruisingprojectknownasF3,fordeliveryin2010 Floating CityStarCruises,theleadingcruiselineinAsia-Pacific,operatesSinceitsinceptionin1993,StarCruiseshasachievedglobal 5vesselswhichincludeSuperStar Virgo, SuperStar Aquarius, recognition,beingtheleadingcruiselineinAsia-Pacificand SuperStar Libra, Star Pisces andMegaStar Aries, offeringvarious oneofthethreelargestintheworld. cruiseitinerariesintheAsiaPacificregion.Overthelastdecade,StarCruiseshasplayedaleadingroleinshapingtheregionalcruiseindustrybyofferingnewclass-leadingluxurymegashipsandexcitingitineraries.Alongwithitsexciting Websiteitinerariesandmyriadofentertainmentanddinningoptions, www.starcruises.com StarCruiseturnedtoGHLSystemtoupgradetheircustomerexperiencewithregardstoitspaymentsystemsonboard. Priortoimplementation,StarCruises'systemutilisedlegacy Key Challengesterminalsondialup.Asuccessfulproof-of-conceptconducted Toprovideasecureandreliablecommunicationpayment fromNovember2009toJanuaryof2010providedthevoteofinfrastructurethatisavailableevenoverthehighseasconfidenceneededtoconvincethebusinessthattheL-350wasindeedthedependable,faster(...turn to next page) Cost-effective,yetdependablewithbuilt-infallbackforassuredcontinuity 7B A N G KO K B E I J I N G H A N O I H OC H I M I N H H O N GKO N G K UA L A LU M P U R M A N I L A S I N G A P O R E W U H A N 2 0 0 9 G H L S Y S T E M S B E R H A D 8. High Speed Payments over High Seas SEA TRAVEL, ASIA PACIFIC(...from previous page) atthesametime.Thisensuresasecure, Improvedtransactionsspeed dependable,fasterandhighlyaffordable andreducedcommunicationand andcosteffectivesolutiontheyneeded communicationssolutionforsensitivemaintenancecosts tocomplimenttheirexistingsatellite transactionaldataacrossasatellite broadbandconnection. Multiplebackupsonbothlandand network. sea networks Affordable, Stable & Secure Communication Channel Automatic Fall-Back Intodayspaymentsworld,theThe Results communicationportionofthepayment Sinceitsinception,theautomaticfall-backThesystemhasbeensuccessfully systemisoftenneglected.Withdial-upfeaturehasbeenbuiltintothenetAccessintegratedintothecruiseships'system linesgettingcheaperandmorereadily L-350.Thisfeatureprovesitsadvantageandmultipleterminalsareabletotransact available,mostmerchantswillrelyonthisbyprovidingasystemarchitecturewithatanypointoftime.Thestabilityof channelofcommunications.However,multiplelayersoffallbackchannelsthesystemisguaranteedbyproviding onafloatingcitythatroamsaroundthe varyingfrommobilecommunicationsmultiplelayersoffallbackchannels. worldonhighseasthisoptionmaynotbe(GPRS)toPSTNdial-upconnections. thecheapestormorereliablesolution.Lastly,withtheuseofOpenVPNtocreate Thesolutionisabletoutilizetheasecurechannelbetweentheship-based Cruiseshipsallaroundtheworldhave satellitecommunicationasitsprimaryL-350routersandtheshore-basedL-350 acommonproblemwhichisthecommunicationtoaregionalpaymentrouters,securityandintegrityofthe unavailabilityofaaffordable,stableand processor.Intheeventofsatellitetransactionalmessagesareguaranteed. securecommunicationchannelforcreditcommunicationfailure,thenetAccess cardtransactions.L-350swillswitchautomaticallyto secondaryPSTNdial-upcommunications GHLSystemsdeployeditsaward- directlytothehost.Moreover,two winningnetAccessL-350onboardto netAccessL-350boxesareimplemented provideasecure,reliableandhighly oneachsitetoensurecontinuous availablepaymentinfrastructuretocruise availabilityfortransactiontotheback operators. host. TheL-350wasdeployedusinga combinationofencryptionandhost routingviaNII,concentratingall Key Benefits transactionsfromonecruiseshipintotwo Continuouslyavailablepayment L-350sprovidingbackupforeachotherinfrastructureanywhereintheworld andcommunicatingcardtransactions securelytoyetanothertwoland-based Remotemonitoringofthesystem netAccessL-350-allviaIP.ThenetAccess IPtransactionsroutedacross L-350multi-threadsalsoallowforuptointernationalwatersbasedoncard 30simultaneoustransactionstotransacttypeandcurrency 8 B A N G KO K B E I J I N G H A N O I H OC H I M I N H H O N GKO N G K UA L A LU M P U R M A N I L A S I N G A P O R E W U H A N 2 0 0 9 G H L S Y S T E M S B E R H A D 9. Transaction routersand concentrators EMV networks Smartcardtechnologies Consulting Loyaltyservicesand onlinepaymentsContactlesspaymentsPayment Terminal linegateways encryptiontechnologiesGHL SystemsPAYMENT SOLUTIONS, REDEFINED.MEPS,PCI,SIRIM,SPVAandtheLineEncryptionWorkingGroup. GHLSystemsistheAsiaPacificsleading end-to-endpaymentservicesenabler Byprovidingabroadrangeofpayment thatdeploysworld-classpaymentsolutions,GHLSystemstodaydeploys infrastructure,servicesandtechnology. itsproductsandservicestomultipleclientsacrossvariousverticalsegments WeareanMSC-statuscompanylistedonworldwidenotlimitedtobanking theMainBoardofBursaMalaysia(Kualaandfinancialservicesinstitutions, LumpurStockExchange).Ourcompletetelecommunications,transportation, portfolioofpaymentsolutionsincluderetailandoilandgas. transactionroutersandconcentrators, terminallineencryptiontechnologies,WithofficesinBangkok,Beijing,Hanoi, loyaltyandonlinepaymentsolutions, HoChiMinh,HongKong,KualaLumpur, smartcardtechnologies,secureEDCandManila,SingaporeandWuhan,andhaving EMVnetworksandterminalstoconsultinghadsuccessfulforaysandestablishing services.multiplepartnershipsacrosstheAsia-Pacific,European,theAmericasand GHLSystems'paymentsolutionsareMiddleEasternregions-GHLSystemsis furtherrecognized,accreditedandwell-positionedtomeetthedemandsofa certifiedbyorganizationsandgoverningglobaleconomy. bodiessuchasVisa,MasterCard,JCB,9 B A N G KO K B E I J I N G H A N O I H OC H I M I N H H O N GKO N G K UA L A LU M P U R M A N I L A S I N G A P O R E W U H A N 2 0 0 9 G H L S Y S T E M S B E R H A D 10. DISCLAIMER2009 GHL Systems Berhad. All rights reserved. GHL Systems netAccess, VersaRead, NetMATRIX, NetTransact are either registered trademarks or trademarks of GHL Systems or their affiliates in Malaysia and/or other countries. References in this publication to GHL Systems products or services do not imply that GHL Systems intends to make them available in all countries in which GHL Systems operates. This document is based on information provided by our client and it illustrates how one organization uses GHL Systems products or services. Many factors have contributed to the results and benefits described, GHL Systems does not guarantee comparable results elsewhere. UnitL8C-G-15,BlockC,JalanDataranSD1,DataranSDPJU9,BandarSriDamansara,52200KualaLumpur,MalaysiaT+60362863388F+60362802999Eint.sales@ghl.comWWW.GHL.COM

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