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Agricultural Market Agency Boosts Critical IT System Availability By 800%
CUSTOMER PERSPECTIVE“Oracle Advanced Customer Services experts show in-depth understanding of our customers' needs and challenges and are a single point of contact with Oracle, saving us a lot of time. Thanks to Oracle, we were able to ensure service continuity. We have reduced transactional systems downtime eight-fold and have practically eliminated the risk of failure.”
Roman Huk, Information and Communications Technology (ICT) Department Director
COMPANY OVERVIEW• Implements European Union (EU) Common Agricultural Policy
schemes, pays funds on aid programs, and analyzes the Polish agricultural market
• Industry: Public Sector• Employees: 1,300 • Revenue: US$900 million
CHALLENGES/OPPORTUNITIES• Improve performance of more than 20 critical systems
supporting the agency’s operations as the EU payment agency overseeing agricultural and food products in Poland
• Reduce downtime of critical financial systems• Automate and subsidy applications submitted by farmers• Ensure seamless operation of the agency’s systems
SOLUTIONS• Oracle Advanced Customer Services • Oracle Database• Oracle Real Application Clusters • Oracle WebLogic Server • Oracle SOA Suite• Sun Fire T2000 servers • Sun SPARC Enterprise M5000 servers• Oracle Solaris
RESULTS• Eliminated system slow-downs from
thousands to a dozen annually• Reduced downtime resulting from
database failures or unavailability from 16 hours to 2 hours annually
May 2011
Allegro Group Ensures Enterprise Scalability with Integrated Data Warehouse Solution
CUSTOMER PERSPECTIVE“Oracle’s data warehouse solution has accelerated system performance by up to 100 times. In addition, this implementation has greatly improved the user experience with vast new analytical capabilities, such as generating dynamic reports on-the-fly, and real-time data updates.”
Rafał Kudliński, Data Warehouse Manager
COMPANY OVERVIEW• The leading e-commerce company in Eastern Europe and the
second-largest online auction business in the world operating Web sites in 14 countries and hosting 18 million auctions daily
• Industry: Retail• Employees: 1,500
CHALLENGES/OPPORTUNITIES• Build a scalable enterprise data warehouse that meets business
users’ expectations for performance and quality of service• Optimize transactional data storing and processing, such as
processes originating from the user activity tracking system that generate approximately 500 million operations per day
• Create a central location to store data from all Allegro Group sites including advertisements, auction sites, the online payment system, and the price comparison engines
• Enable the company to efficiently manage more than 15 terabytes of data in a consolidated database that can scale to support a 50% annual increase in data volume
SOLUTIONS• Oracle Exadata Database Machine• Oracle Business Intelligence Enterprise Edition
RESULTS• Enabled 100 users to access 400
reports in less than five seconds• Reduced report generation time from
several hours to 45 minutes• Accelerated data warehouse query
processing by 50 times
August 2011
Argonne National Laboratory Improves System Performance to Support Research
CUSTOMER PERSPECTIVE“Using Oracle’s Sun technology in key parts of our organization has enabled us to focus on our mission-critical work instead of on systems management, which differentiates us from other IT shops. We spend more time on strategic tasks.”
David Salbego, Department Head, Infrastructure and Operations
COMPANY OVERVIEW• One of the U.S. Department of Energy’s largest research
centers and the world’s most comprehensive scientific institutes that brings together science, engineering, and technology
• Industry: Education & Research• Employees: 3,200• Revenue: US$630 million
CHALLENGES/OPPORTUNITIES• Enable more cost-effective and efficient delivery of IT services• Standardize the core infrastructure to increase overall
efficiencies for business systems and minimize power use• Provide a unified development and deployment framework to
enable secure access to key applications, data, and business-critical processes for improved collaboration
• Ensure software is up-to-date and consistent across data centers
SOLUTIONS• Sun SPARC Enterprise M4000 Server• Oracle Solaris• Oracle Glassfish Server• Sun Java System Application Server• Oracle OpenSSO• MySQL Enterprise Database• Oracle Solaris Containers
RESULTS• Created a single sign-on Web portal• Saved $50,000 a year in software
licensing and support• Achieved 100% return on investment
in 18 months• Provided predictable licensing costs
with increases capped at 5% yearly• Greatly improved management and
support of core IT environment
November 2010
AFG Reduces the Time Taken to Process Broker Commissions from 37 Hours to 9 Hours
CUSTOMER PERSPECTIVE“Oracle Exadata Database Machine gives us the storage power we need as we introduce new mortgage products.”
Malcolm Watkins, Executive Director
COMPANY OVERVIEW• Australia’s largest third-party mortgage wholesaler• Industry: Financial Services• Employees: 190• Revenue: US$292.9 million
CHALLENGES/OPPORTUNITIES• Improve efficiency and provide a better user experience through
faster application performance for brokers using the company’s FLEX platform to source loan products, lodge applications, manage customers, and generate leads
• Reduce total cost of ownership by rationalizing existing legacy hardware infrastructure
SOLUTIONS• Oracle Exadata Database Machine X2-2 HP Quarter Rack• Siebel Customer Relationship Management (CRM)• Oracle Business Intelligence Enterprise Edition• Oracle Advanced Customer Services
RESULTS• Improved Siebel CRM database
performance by eight times• Cut the time it took to process
monthly trail commission payments for brokers from 37 hours to 9 hours
• Reduced the time it took to update warehouse data overnight from nine hours to less than two hours
• Provided the performance to deliver new on-demand management reports to brokers
April 2011
Bank of East Asia Reduces Data Center Space by 50%, Creates Virtual Servers within Hours
CUSTOMER PERSPECTIVE“Oracle’s servers and virtualization technology enable us to deploy new electronic banking services in a timely and efficient manner.”
Eric Wong, Head of IT
COMPANY OVERVIEW• Provider of retail and commercial banking services to customers
in Hong Kong and around the world• Industry: Financial Services• Employees: Over 10,000 • Revenue: US$1.3 billion
CHALLENGES/OPPORTUNITIES• Replace ageing Sun servers that were reaching end-of-life with
modular server systems that offer improved performance• Move the company’s core banking applications to a more cost-
effective and reliable server platform• Take advantage of server virtualization to deploy applications
faster, cut costs, and save space in the data center
SOLUTIONS• Sun Blade 6000 Chassis• Sun SPARC Enterprise M5000 server• Oracle Solaris 10
RESULTS• Deployed servers within minutes or
hours rather than days or weeks to provision new physical servers
• Rolled out Oracle databases and new applications for electronic banking services 10% faster
• Reduced the space in the data center to house physical servers for electronic banking by 50%
• Reduced the overall cost of running electronic banking services in the data center by 10%
• Increased banking server use by 200%
October 2010
BT Retail Migrates 13 Million Customers for Increased Capacity and Resilience
CUSTOMER PERSPECTIVE“With 13 million customers in our CRM system, the migration to Oracle’s Sun SPARC Enterprise M9000 servers was necessary but risky. Oracle and Sun combined efforts with EMC to execute rigorous high-scale testing that enabled a successful migration with exemplary teamwork and commitment from all parties.”
Deepak Mahal, Customer Management Platform Director
COMPANY OVERVIEW• BT Group plc is one of the world’s leading communications
providers with operations in 170 countries• BT Retail is the U.K.’s largest communications provider with
20.7 million fixed lines and 4.8 million broadband lines• Industry: Communications • Employees: 18,000 • Revenue: US$12.2 billion
CHALLENGES/OPPORTUNITIES• Migrate 13 million customer records across to Oracle’s Siebel
Call Center, BT Retail’s key customer CRM system• Improve stability and decrease outages of the business critical
systems housing key customer information and processing transactions such as orders, faults and billing enquiries
• Enable BT Retail to achieve its growth targets for products such as high speed broadband by providing a reliable and stable platform on which to launch new products and services
SOLUTIONS• Sun SPARC Enterprise M9000• Oracle Solaris• Siebel Contact Center• Oracle System Application Readiness Service
RESULTS• Grew the number of customer
records held on Oracle’s Siebel Call Center from 1 million to 13 million
• Improved availability, resilience and capacity with the new servers running at just 22% to 33% capacity compared with the previous 90%
• Enabled BT Retail to process 90,000 orders every day
September 2010
CGSDTC Improves Operational Safety by 50%, Increases Reporting Efficiency by 90%
CUSTOMER PERSPECTIVE“The Oracle platform enabled us to improve risk management it alerts us to any abnormal transactions so we can act quickly before they impact the bond market.”
Lian Zhang, Senior Manager, Software
COMPANY OVERVIEW• China Government Securities Depository Trust & Clearing
(CGSDTC) is a state-owned organization acting as a centralized depository and settlement entity for China’s bond market
• Industry: Public Sector• Employees: 150
CHALLENGES/OPPORTUNITIES• Install a system that can monitor bond transactions in real time• Detect and resolve suspicious or ‘abnormal’ transactions before
they impact the bond market• Minimize risk by taking swift action to deal with emergencies• Speed reporting time• Maintain the stable operation of China’s bond market• Ensure scalability to support business growth
SOLUTIONS• Oracle Business Activity Monitoring 11g• Oracle Data Integrator• Oracle WebLogic Server 11g• Oracle Database 11g• Oracle Sun Solaris 10• Oracle Sun M4000 Server
RESULTS• Improved operational safety by 50%
by implementing a system monitors bond transactions in real time
• Increased the speed for risk prevention and emergency response by 100%
• Increased daily reporting efficiency by 90% after providing staff with reports featuring flexible rules and data definitions
September 2010
Carglass GmbH Ensures Peak Load Stability for First-Class, 24-Hour Service
CUSTOMER PERSPECTIVE“We had pretty much a full overhaul of our data center with a new application being installed at the same time, and everything went brilliantly well. We managed to keep within the budget and we are very satisfied with the solution. This move has put us in the best possible position to respond to future IT needs.”
Frank Müller, IT Manager
COMPANY OVERVIEW• A leading vehicle specialist in Germany, repairing glass on all
types of vehicles for more than 500,000 drivers each year• Industry: Automotive
CHALLENGES/OPPORTUNITIES• Update the company’s hardware and software to ensure an
optimally balanced solution• Handle heavy loads, such as those generated by TV campaigns• Ensure drivers get glass delivered and installed around the
clock
SOLUTIONS• Sun StorageTek 6140 Array• Sun SPARC Enterprise T5120 Server• Sun Fire V490 Server• Sun Fire E2900 Server• Sun StorageTek SL500 Tape Library• Oracle Database• Oracle Supply Chain Management• Oracle Financial Management• Oracle Purchasing
RESULTS• Simplified system administration,
enabling adjustments with almost zero downtime
• Abolished performance bottlenecks, even during periods of peak load
• Provided more redundancy• Enabled a high load capacity
October 2010
CEDAR Document Technologies, Inc. Ensures Customer Communications
CUSTOMER PERSPECTIVE“With Oracle, we are able to deliver tailored solutions to solve client-specific communications problems across all industry verticals. Oracle gives us the scalability and flexibility to remain competitive as our customer base and its performance demands continue to grow.”
Anthony Tarone, Vice President of IT Operations
COMPANY OVERVIEW• Delivers integrated solutions to meet communications
challenges for Fortune 500 companies, enabling them to communicate with customers across multiple channels
• Industry: Communications• Employees: 65
CHALLENGES/OPPORTUNITIES• Deploy a reliable and scalable storage solution to handle a high
volume of communications data for customers across various industries—including insurance, financial services, and retail
• Enable clients to connect core business systems to their customers through various outbound and inbound communications channels, all while meeting regulatory requirements
SOLUTIONS• Oracle Database Enterprise Edition• Oracle Enterprise Manager Grid Control• Oracle Partitioning• Oracle Streams• Oracle Data Guard • Sun SPARC Enterprise M4000• Sun SPARC Enterprise M5000
RESULTS• Increased customer satisfaction with
multichannel communications across various industry verticals
• Stored 140 million documents with ability to retain archived data for six to eight years
• Provided fast multithread, parallel queries on tables in excess of 2 billion records
January 2011
Certisign Digital Certification Inc. Responds to 75% Increase in Business Demand
CUSTOMER PERSPECTIVE“Our Oracle Sun equipment had an almost zero failure rate for the nine years we had been using it. When the time came to update our environment, we once again chose Oracle’s Sun solutions as well as Oracle Database’s Data Guard feature to ensure real-time redundancy and maintain the quality of our services.”
Leonardo Pereira Guimarães, Data Center Operations Manager
COMPANY OVERVIEW• The first Certification Authority in Brazil, providing solutions,
products, consulting, and training to guarantee authenticity, integrity, confidentiality, and validity of electronic documents
• Industry: Professional Services • Employees: 550
CHALLENGES/OPPORTUNITIES• Improve the database disaster recovery and contingency
system to guarantee continuity for critical data processes, such as issuing electronic signatures and revoking certifications
• Build a more robust and trustworthy software and hardware environment to handle increased demand in the Brazilian digital certification market due to new government requirements
• Maintain a highly available IT environment that supports the company’s main business of rendering electronic services
SOLUTIONS• Oracle Database• Sun SPARC Enterprise T5120 Server
RESULTS• Enabled IT staff to receive alerts and
warnings at individual work stations• Guaranteed better system
performance, even in peak months • Cut the time to issue reports from 30
minutes to less than 2 minutes
November 2010
COMPAREX Austria GmbH Lays Foundation for New Proof-of-Concept Services Practice
CUSTOMER PERSPECTIVE“The benefits of Oracle Exadata Database Machine were obvious to the customer with the very first use. The run time on the applications tested was reduced by 75%—without having to adapt or migrate the applications in use.”
Wolfgang Flögel, Business Consulting
COMPANY OVERVIEW• Independent IT service provider operating in Europe, Asia, and
Africa that creates and deploys IT infrastructures to small-to-medium-sized enterprises (SMEs)
• Industry: Professional Services• Employees: 69• Revenue: US$84 million
CHALLENGES/OPPORTUNITIES• Provide an environment that enables organizations, ranging
from SMEs to large enterprises, to rapidly, conveniently, and securely conduct proofs of concept (PoC) for planned IT initiatives
• Offer realistic conditions for PoC benchmarking to help customers make sound IT investment decisions
• Expand IT service portfolio and revenue potential via the creation of a state-of-the-art PoC consulting practice and test environment
SOLUTIONS• Oracle Exadata Database Machine• Oracle Linux• Oracle Solaris 10
RESULTS• Created a new consulting practice
that runs PoC initiatives onsite or at a client’s data center
• Cut monthly analysis compilation in half and time for installment calculations from 30 minutes to five
• Achieved 9,125 transactions per second using the swing-bench test
December 2011
Eagle Investment Systems LLC Meets the IT Needs of Financial Services Industry
CUSTOMER PERSPECTIVE“Over the last seven or eight years, we have done a number of benchmarks, and with Sun we continue to hit the numbers that our customers require for capacity and uptime.”
Steve Taylor, Head of Architecture and Technology
COMPANY OVERVIEW• Financial services technology firm offering solutions to help
customers with data management, investment accounting, and performance measurement
• A BNY Mellon Asset Servicing Company• Industry: High Technology• Employees: 400
CHALLENGES/OPPORTUNITIES• Ensure scalability and stability to meet needs of customers, with
large amounts of data and the highest security levels• Provide robust data model to financial services requirements• Improve management of Eagle’s growing hosted business
SOLUTIONS• Sun SPARC Enterprise M3000• Sun SPARC Enterprise M5000• Sun SPARC Enterprise T5140• Sun SPARC Enterprise T5440• Oracle Solaris• Oracle Database 11g• Oracle Real Application Clusters• Oracle Data Guard• Oracle Enterprise Manager
RESULTS• Met high performance and security
needs of financial institutions• Provided a robust and scalable data
model to support the company’s software for the financial service industry
• Helped manage hosted systems• Improved system long-term as
technology has grown
April 2011
eServGlobal Increases Number of Electronic Transactions to More Than 20 Million Per Day
CUSTOMER PERSPECTIVE“The implementation of Oracle Sun x86 servers running on Oracle Solaris enabled us to reduce the number of installed base servers by more than 80% while also maintaining our ability to reliably meet the needs and expectations of the telecommunications industry.”
François Dambricourt, Senior Technical Expert
COMPANY OVERVIEW• France-based supplier of electronic payment solutions for
telecommunications service providers with more than 60 client operators in 45 countries
• Industry: Communications• Employees: 350• Revenue: US$76 million
CHALLENGES/OPPORTUNITIES• Handle large transactional volumes to offer better service to the
mobile subscribers of its telecommunications service provider clients
• Guarantee 99.999% availability of its operator-class solutions• Offer preventive and reactive operational support around the
clock, 365 days per year• Respond to the growth in traffic and load by reinforcing the
platforms, thereby permitting incremental capacity increases
SOLUTIONS• Sun Fire x4470 Server• Sun Fire x4270 Sun Cluster• Oracle Solaris 10
RESULTS• Enabled multithreading server
management, processing 5 to 6 million transactions per hour
• Consolidated 32 servers to 6• Optimized management resources to
meet payment load demands• Guaranteed 99.999% system
availability
April 2011
Frimesa Cooperativa Central Redesigns IT Environment to Support Growth, Cut Costs
CUSTOMER PERSPECTIVE“After Oracle acquired Sun, it was clear that the company would strengthen Sun’s products. That fact, plus the replacement of the licensing model and the improvement we have seen in support has led Frimesa to reaffirm its commitment to the Sun platform.”
Anderson Andrei De Bona, IT Infrastructure Manager
COMPANY OVERVIEW• Provider of meat and milk derivative products with production
plants in three cities throughout Brazil, delivering 630,000 liters of milk daily
• Industry: Consumer Goods• Employees: 3,500 • Revenue: US$480 million
CHALLENGES/OPPORTUNITIES• Support a 12% increase in industrialized food products sales
and 17% increase in profits • Update server platform to ensure high system availability to
support expansion into new foodstuffs markets in the state of São Paulo and the North region of Brazil
• Reduce property and technology cooperative’s structure maintenance costs
SOLUTIONS• Oracle Database Enterprise Edition• Oracle Linux Basic• Sun SPARC Enterprise T5120 • Oracle Real Application Clusters• Oracle Internet Application Server Enterprise Edition• Oracle Solaris
RESULTS• Consolidated old machines onto
new servers, saving 70% on energy• Achieved 100% IT environment
performance improvement through clustering, scalability, and stability
• Eliminated need for customizations• Guaranteed next-day shipment of
purchase orders made before 5 p.m.
January 2011
Gracenote Powers Mobile Music Service, Doubles Server Performance
CUSTOMER PERSPECTIVE“We live and die by how quickly our systems respond to customer queries. With Oracle Solaris operating systems, our servers can handle twice as much traffic, which helps us deliver a scalable, cost-effective, and highly reliable service to our customers.”
Matthew Leeds, Vice President of Operations
COMPANY OVERVIEW• Gracenote is a wholly owned subsidiary of Sony Corporation of
America• It provides solutions that help consumers manage, enrich, and
expand their digital media experiences. • Headquartered in Emeryville, CA • Industry: Media & Entertainment• Employees: 300
CHALLENGES/OPPORTUNITIES• Processes an average of 4.5 billion queries each month, and up
to 17 billion during peak periods• Handle the volume and provide customers with a consistently
speedy online experience• Need an extremely fast, reliable, and scalable computing
platform• Require rapid onsite technical support to keep its network
operating at peak performance around the clock.
SOLUTIONS• Oracle Database 11g• Oracle’s Sun SPARC Enterprise M5000 server• Oracle’s Sun Fire X2270 server• Oracle Solaris Operating System• Oracle SunSpectrum Support
RESULTS• Doubled system speed with no
increase to energy or costs• Gained greater control over IT
capital and operating costs• Accelerated technical support
response time from days to hours• Ensured fast processing of queries • Enabled future growth in product
features with no performance hit
September 2010
Gunsan City Hall Cuts Power Consumptionby 50%, Reduces Carbon Footprint
CUSTOMER PERSPECTIVE“Implementing a virtual desktop environment enabled our staff to work more productively, which resulted in higher quality public service.”
Deug-ha Park, Junior Official, Office of Information and Communications
COMPANY OVERVIEW• Entity responsible for civic administration of a city of 280,000
people• Industry: Public Sector• Employees: 1,363• Revenue: Not disclosed
CHALLENGES/OPPORTUNITIES• Support corporate green initiatives to reduce carbon footprint• Replace standard PCs with virtual desktops to reduce the cost
and time associated with maintaining and replacing PCs• Improve document security• Provide staff with a comfortable work environment and tools that
increase productivity
SOLUTIONS• Sun Ray Clients• Sun Fire X4170 M2 server• Oracle Solaris• Oracle Virtual Desktop Infrastructure• Oracle Premier Support
RESULTS• Cut power consumption by 50%,
saving US$3,590 annually, by replacing 100 desktops with Sun Ray Clients
• Completed data backups in 10 minutes, compared to three to four hours in the past
• Improved security by storing confidential data on a central server
• Reduced the time and money spent on maintaining desktop PCs
March 2011
Hansen Transmissions Improves Server Performance with Infrastructure Upgrade
CUSTOMER PERSPECTIVE“The consolidation of our enterprise resource planning solution with our database via Oracle Solaris containers improved our server performance by more than 300%.”
Marnix Maes, Corporate Director Information Technology
COMPANY OVERVIEW• Manufacturer of gearboxes for wind turbines with
operations in Belgium, India, and China• Industry: Industrial Manufacturing• Employees: 1,450• Revenue: US$768 million
CHALLENGES/OPPORTUNITIES• Upgrade the existing hardware infrastructure to a high
performance infrastructure, incited by the company headquarters changing location
• Reduce costs by setting up an efficient, scalable, and future-proof hardware infrastructure, with the ability to manage an increase in user numbers and transaction growth
• Set up a test environment identical to the production environment to test infrastructure stability and performance, without impacting the production environment
• Improve client-server network communication and test new infrastructure configurations to further optimize performance enterprise-wide
SOLUTIONS• Oracle Database 11g• Sun SPARC Enterprise M8000 Servers• Oracle Solaris 10
RESULTS• Optimized system performance and
improved system utilization, with a server load that was reduced from 40% to 15% and energy and cooling costs reduced by 50%
• improved system performance by more than 300%
• Implemented a test environment identical to the production environment, allowing nondisruptive testing and easy migrations
June 2011
Igloo Consolidates on Server Platform, On Track to Earn 169% ROI Over 3 Years
CUSTOMER PERSPECTIVE“We’ve always been an Oracle shop, so migration was relatively easy. Going Oracle-to-Oracle saved us time in not having to rewire apps into a different environment. And the performance improvements have been dramatic and game changing for our business.”
Gagan Bhardwaj, Oracle Systems Architect, Igloo Products Corp.
COMPANY OVERVIEW• Igloo Products Corp is the world’s #1 cooler manufacturing
company• The company is credited with inventing the cooler category in
1947 and today one out of every three households in America owns at least one Igloo product
• Industry: Consumer Goods• Employees: 850• Annual Revenue: US$100 million to US$500 million
CHALLENGES/OPPORTUNITIES• Achieve product quality and innovation to maintaining market
share• Boost profitability by focusing on building lean manufacturing
and accurate forecasting systems
SOLUTIONS• Sun SPARC Enterprise T5240 Server• Sun SPARC Enterprise T5140 Server• Oracle Database 11g• Oracle Business Intelligence Enterprise Edition• Oracle BPEL Process Manager• Oracle Application Server• Oracle iStore• Oracle E-Business Suite
RESULTS• Achieved 169% ROI over three years• Gained 100% system uptime• Achieved 89% reduction in
transaction time• Reduced third-party hosting costs• Avoided one-time hardware cost• Showed 90% reduction in power• consumption
September 2011
Ingeniería de Software Bancario Improves Data Warehouse Performance by 40%
CUSTOMER PERSPECTIVE“With our Oracle Exadata Database Machine architecture, we increased our data volume by 140%, gained 30% in storage space with data compression, and reduced backup time by 90%.”
Marcelo Miranda de Souza Pinto, CRM and Management Information Systems Superintendent
COMPANY OVERVIEW• Company belonging to Grupo Santander, responsible for
defining the IT architecture, developing IT projects, maintaining systems and supporting systems in production
• Industry: Professional Services• Employees: 800
CHALLENGES/OPPORTUNITIES• Integrate Santander Bank’s IT technological environment with
Banco Real bank—the third largest private Brazilian bank• Improve IT performance to offer high-level customer service• Maintain the bank’s competitiveness in the retail and wholesale
markets while meeting the requests of regulatory bodies • Develop Banco Real’s competitive advantages in Santander’s
banking systems• Consolidate data warehouses and calculation engines of the
controlling, marketing and finance departments to improve the level of service that existed before incorporating the new bank
SOLUTIONS• Oracle Exadata Database Machine• Exadata Storage Server Software• Oracle Advanced Compression• Oracle Consulting• Oracle Advanced Customer Support Services
RESULTS• Reduced backup time by 90%, • Improved performance up to 260%
with no additional tuning • Reduced the time to generate the
management group’s monthly reports by 83%, from 36 hours to 6 hours, and reduced the time to generate client position reports by 45%, from 9 hours to 5 hours
• Reduced allocated storage by 30%
October 2011
Immonet GmbH Consolidates Real Estate Data and Enables Real-Time Access
CUSTOMER PERSPECTIVE“Oracle Exadata Database Machine is the most highly performing solution on the market. Oracle is the only company that offers a one-stop shop-approach for data warehousing, as it can deliver everything, from hardware and databases, to business intelligence solutions and implementation. This is a clear advantage for Oracle, and we are elated with the results of our data warehouse project.”
Christian Maar, Chief Executive Officer, Immonet GmbH
COMPANY OVERVIEW• One of Germany’s leading online portals for real estate
supporting more than 2.5 million monthly users• Industry: Professional Services• Employees: 220
CHALLENGES/OPPORTUNITIES• Ensure infrastructure is capable of supporting significant growth• Centralize real estate and financial data for efficiency• Unify KPIs to create real-time reports for executive decisions• Replace ad hoc budget controls with data warehouse-based,
centralized, automated, and accelerated budgetary control• Improve agility for capitalizing on real estate market changes
and new trends, made difficult with heterogeneous systems and a lack of transparency
• Create accurate forecasting scenarios• Prepare Immonet for future growth
SOLUTIONS• Oracle Exadata Database Machine• Oracle Business Intelligence Suite, Enterprise Edition Plus On
Demand• Oracle Customer Support• Oracle Consulting
RESULTS• Reduced energy costs by 90% • Cut total cost of ownership for the
portal by 75%• Accessed data 100 times faster
November 2011
Keste, LLC Deploys Optimizes Customer Experience at Its Center of Excellence
CUSTOMER PERSPECTIVE“Representing both Oracle Exalogic and Oracle Exadata is a wonderful opportunity for our company. The investment to become the first Oracle partner with the complete Exastack was immediately obvious for our IT department, as it ensured customers visiting the Solution Center can truly test how an integrated hardware and software environment can maximize their technological objectives.”
Howard Moore, Chief Executive Officer
COMPANY OVERVIEW• An Oracle software solutions and development company
focused on delivering Oracle technologies in various industries• Industry: High Technology
CHALLENGES/OPPORTUNITIES• Enable potential customers to demo Oracle solutions running at
their peak performance• Demonstrate how Oracle Exalogic can exponentially enhance
application processing speed, assisting customers in making optimal decisions regarding their IT investments
SOLUTIONS• Oracle Exalogic Elastic Cloud• Oracle Exadata Database Machine
RESULTS• Became the first partner to
showcase a complete stack• Ensured customers can see the
benefits of an integrated solution
November 2011
Kookmin Bank Slashes Development Costs, Optimizes 24/7 Mission-Critical Computing
CUSTOMER PERSPECTIVE“Sun delivers not only hardware but
support and services to implement
the MCI and K-Portal projects, which
are crucial to our organization.”
Park TaeHoon, Team Head, IT Planning Department
COMPANY OVERVIEW• Largest bank in South Korea with 1,200 offices and assets of
more than US$145 billion• Services 24 million+ customers, 50% of the country's population• Industry: Financial Services• Employees: 34,000• Revenue: Not disclosed
CHALLENGES/OPPORTUNITIES• Maintain its position as Korea’s leading bank• Increase reliability and performance of IT infrastructure• Reduce IT expenditure• Ensure a stable, scalable operating environment
SOLUTIONS• Sun SPARC Enterprise M9000 Server• Sun SPARC Enterprise M8000 Server• Sun SPARC Enterprise M5000 Server• Sun Java System Web Server 6.1• Solaris 10 Operating System• Solaris Cluster 3.2• SunSpectrum Support
RESULTS• Achieved successful application
implementation• Reduced development costs and
application complexity• Ensured highly reliable and secure
environment• Optimized for 24/7 mission-critical
computing• Increased server consolidation and
enhanced RAS features• Decreased IT administration time
March 2011
Lawrence Berkeley National Laboratory Increases Data Storage Support Research
CUSTOMER PERSPECTIVE“At NERSC, our challenge is to figure out how to grow our data storage capacity exponentially without growing our budget exponentially. Oracle’s StorageTek T10000C delivers that magical combination, which is why we signed on as early adopters.”
Jason Hick, Storage System, Group Leader
COMPANY OVERVIEW• Addresses urgent scientific challenges by advancing sustainable
energy, protecting human health, and creating new materials• Industry: Education & Research• Employees: 4,300 • Revenue: US$811 million
CHALLENGES/OPPORTUNITIES• Ensure IT systems are available, reliable, and secure• Grow data archiving exponentially—by 50% to 70%—each year• Contain and reduce costs by more efficiently using space and
power to comply with regulation as a Federally funded laboratory
• Enable fast access to data to meet scientists needs
SOLUTIONS• StorageTek T10000C• StorageTek T10000B• StorageTek SL8500• Oracle Database • Oracle Solaris 10
RESULTS• Stored more than 20 petabytes of
data, five times the capacity of previous models
• Freed up to 80% of the tape cartridge slots in its existing libraries, enabling it to avoid adding more libraries
August 2011
Merkl IT GmbH Offers Cloud Computing Solutions for Medium-Sized Companies
COMPANY OVERVIEW• Operates a highly available IT infrastructure for cloud computing
for medium-sized business in Germany• Industry: High Technology
CHALLENGES/OPPORTUNITIES• Offer medium-sized enterprises a professional office
infrastructure that is both cost-effective and flexible in accordance with the current order situation
SOLUTIONS• Sun Blade Server Modules• StorageTek Arrays• Sun Ray Clients• Sun Ray Software • Oracle Solaris• Oracle Secure Global Desktop• Oracle Virtual Desktop Infrastructure• Oracle Customer Support
RESULTS• Provided customers with office
applications and services via a cloud computing infrastructure
• Delivered services to customers that are extremely energy and cost efficient
March 2011
MyLife Ensures Scalability and Performance for Site Adding 2.4 Million Members Monthly
CUSTOMER PERSPECTIVE“Oracle Database 11g with Real Application Clusters have provided a very secure and stable environment. They are the most critical components of our infrastructure—ensuring 24x7 reliability and availability with superior fault tolerance.”
Thod Nguyen, Senior Vice President of Technology
COMPANY OVERVIEW• The world’s first single source for people search with advanced
tools that help 41 million registered members find anyone across the Web
• Industry: High Technology• Annual Revenue: US$60 million• Employees: 100
CHALLENGES/OPPORTUNITIES• Deploy a high-performance, reliable, and secure database
system to support MyLife’s people-search Web site growth• Provide fault tolerance environment to ensure 24x7 availability
and scalability to support high traffic growth as the company adds 2.4 million members each month in the United States
SOLUTIONS• Oracle Database 11g• Oracle Real Application Clusters• Oracle Solaris• Sun SPARC Enterprise M5000 server• SPARC T3 server
RESULTS• Guaranteed 24x7 database uptime• Ensured that the site could handle
20 million site visits each month with no impact on site performance
• Provided flexibility needed to scale without adding new memory/storage
• Consolidated 10 database servers to five, reducing operational costs
May 2011
National Instruments Corporation Improves System Performance and Reduces Costs
CUSTOMER PERSPECTIVE“We have a high degree of faith in Oracle Solaris and the SPARC Enterprise server series. Oracle hardware and the Oracle Solaris operating system are very solid and robust. The level of up-time that we get on our hardware is great.”
Ronan Dunne, Manager – Global Unix/Linux/SAN Team
COMPANY OVERVIEW• Provides engineers and scientists with tools that accelerate
productivity, innovation, and discovery• Industry: High Technology• Employees: 6,000 • Revenue: US$873 million
CHALLENGES/OPPORTUNITIES• Consolidate the technology footprint and leverage virtualization
capabilities to improve efficiency worldwide, while reducing hardware and software maintenance costs
• Enhance system performance and achieve higher availability • Increase agility in provisioning new technology environments• Serve the technology needs of customers globally, in diverse
industries, by ensuring business applications are up to date• Improve key business processes, such as the ability to quickly
process, build, ship, and bill approximately 250,000 complex software and hardware-configured orders per year
SOLUTIONS• SPARC Enterprise M8000• SPARC Enterprise M5000• SPARC Enterprise M4000• Oracle Real Application Clusters 11g • Oracle E-Business Suite Release 12.1.2
RESULTS• Reduced the physical server
footprint by 11% to date• Cut maintenance costs by 19% with
an expected reduction of 74% by the time the migration is complete
• Reduced power consumption and costs on servers by 25% to date
• Enabled the IT team to react to business project needs in two hours
December 2011
PHH Corporation Improves Business Agility, Lowers Overall IT Costs
CUSTOMER PERSPECTIVE“We chose Oracle Exalogic Elastic Cloud and Oracle Exadata Database Machine to help standardize our IT infrastructure, centrally manage our systems, free up resources, and maintain tighter control over unstructured data and storage growth. Oracle technology and resources are critical to the success of our common technology platform.”
Jeff Bell, Chief Information Officer
COMPANY OVERVIEW• Leading outsource provider of mortgages and automotive fleet
management services offering mortgage solutions nationwide• Industry: Financial Services
CHALLENGES/OPPORTUNITIES• Implement a flexible technology framework to provide greater
agility in a rapidly evolving market• Improve means to capitalize on new business opportunities
SOLUTIONS• Exalogic Elastic Cloud X2-2 Half Rack • Exalogic Elastic Cloud Software• Exadata Database Machine Half Rack• Oracle Advanced Customer Services
RESULTS• Installed a robust technology
framework, leading to lower IT costs• Facilitated increased agility in the
market with the new framework
August 2011
PetroChina Changqing Oil Field Company Cuts System Response Time
CUSTOMER PERSPECTIVE“The deployment of Oracle’s SPARC Enterprise M5000 server and Sun Storage F5100 flash array enabled us to improve database and system response times. Our users can now receive timely responses to their ad queries and generate reports faster.”
Chen Jian, IT Director
COMPANY OVERVIEW• One of China’s largest oil producers and distributors• Industry: Oil & Gas• Employees: 70,000 • Revenue: US$13.4 billion
CHALLENGES/OPPORTUNITIES• Implement a powerful but stable database server and storage
infrastructure to improve data processing, ensuring oil production reports could be generated quickly
• Deliver high-performing database services capable of supporting high numbers of concurrent users and large reporting loads
• Boost the input/output performance of the storage system to ensure users receive timely responses to their queries and can generate oil production and distribution reports quickly
SOLUTIONS• SPARC Enterprise M5000 • Sun Storage F5100 Flash Array• Oracle Database
RESULTS• Cut system response time from six to
eight minutes, to four to six seconds• Achieved server CPU usage below
10% during peak time and storage input/output performance that was 100 times faster than traditional fiber channel or serial attached SCSI discs
• Eliminated bottlenecks in system response time
April 2011
Reliance Commercial Finance Processes Financial Transactions 40% Faster
CUSTOMER PERSPECTIVE“The Oracle infrastructure ensures we can provide our customers with access to loans as quickly and efficiently as possible.”
Shashi Kumar Ravulapaty, Senior VP and CTO
COMPANY OVERVIEW• Indian financial services firm that provides loans for mortgages,
vehicles, construction equipment, and infrastructure• Industry: Financial Services• Employees: 1,600• Revenue: US$292 million
CHALLENGES/OPPORTUNITIES• Deploy IT infrastructure that would support a plan to grow the
company to become a top three lending provider in India• Improve the performance of the organization’s FinnOne core
lending application• More easily analyze financial and customer data• Provide a highly available environment that avoids unnecessary
system downtime
SOLUTIONS• Oracle Exadata Database Machine• Oracle Database 11g• Oracle Real Application Clusters• Oracle GoldenGate• Oracle WebLogic Server• Oracle Linux• Oracle Active Data Guard• Oracle Consulting
RESULTS• Processed customer loans and other
account information up to 40% faster, improving service levels
• Provided automatic failover capabilities so staff could still use core applications if a server failed
• Processed 25,000 transactions per day, instead of 5,000
• Cut the time it took to collate monthly loan transactions from eight hours to one hour
December 2011
Robi Axiata Accelerates Customer Insights and Controls Costs; Achieves Payback in One Year
CUSTOMER PERSPECTIVE“We are constantly on the lookout to give our customer best value for money propositions. To do so we are continuously improving our capabilities to serve our customer better. Sharpening our analytical capabilities obviously play a big role in that.”
Michael Kuehner, Managing Director and CEO
COMPANY OVERVIEW• One of the largest Asian telecommunication companies focused
on high growth/low penetration emerging markets• Founded in 1997, as Telekom Malaysia International
(Bangladesh) • Industry: Communications• Headquartered in Dhaka, Bangladesh
CHALLENGES/OPPORTUNITIES• Gain capacity to keep up with Robi’s massive and growing data-
processing demands,• Needed a fast, reliable, and scalable business analytics platform
that wouldn’t burden the company with high operating costs• Achieve significant system performance increases, including
exponentially faster data loading and query speeds, and lower system utilization
• Eliminate reporting delays, boost business user productivity, and enable the company to gain rapid and reliable insights into customer preferences and profitability
SOLUTIONS• Oracle Exadata Database Machine• Oracle Enterprise Manager• Oracle Data Mining
RESULTS• Achieved 60% ROI, and payback
within the first year• Gained total savings of US$2.1
million over three years• Gained US$1.3 million savings• Witnessed 5% increase in profitable
customer base; 10% boost in customer loyalty
December 2011
Robur S.p.A. Consolidates IT Architecture and Reduces Energy Consumption by 40%
CUSTOMER PERSPECTIVE“Robur is a manufacturing company that operates a very long and complex supply chain. By implementing Oracle solutions, we enhanced efficiency, realized an optimal infrastructure level, and improved our company. Oracle is a real resource multiplier and the best technology partner due to its commitment to innovation.”
Maurizio Agazzi, ICT Manager
COMPANY OVERVIEW• Italian company that develops and manufactures high-efficiency
and low environmental impact heating systems• Industry: Industrial Manufacturing• Employees: 220• Revenue: US$50 million
CHALLENGES/OPPORTUNITIES• Consolidate IT architecture to enhance business continuity,
security, and privacy for its growing international customer base• Reduce maintenance and service costs continue offering
heating systems at a competitive price• Decrease energy consumption and carbon dioxide levels to
maintain the company’s values and mission• Increase service quality and efficiency for all internal and
external operations via the internet • Extend ERP to sales, technical service centers, and suppliers• Improve business efficiency by automating processes
SOLUTIONS• Sun Storage 2530 – M2• Sun Ray 270 Client• Oracle Solaris• MySQL Database• Java Desktop System• NetBeans
RESULTS• Consolidated hardware
infrastructure for a three-fold increase in IT efficiency
• Cut the time it takes to process elaborations from 40 minutes to 1
November 2011
Sogeti USA LLC Improves Performance and Productivity of Its Critical Business Systems
CUSTOMER PERSPECTIVE“As an IT consulting services provider, we know a successful project when we see one, and our migration to Oracle Exadata was a huge success. We have consolidated OLTP applications and enhanced reporting, while improving productivity and reducing costs.”
Manohar Reddy, Sr. Manager of Applications
COMPANY OVERVIEW• A leading provider of IT consulting services, with local branches
in 25 cities across the United States• Industry: Professional Services• Employees: 1,900• Revenue: US$2 billion
CHALLENGES/OPPORTUNITIES• Support growth with scalable, cost-effective business systems • Improve performance of company’s OLTP applications• Move from a batch-reporting to a real-time reporting model to
better meet the needs of its clients • Reduce time for customizing code and optimizing queries • Consolidate multiple database instances to simplify
administrative tasks, and reduce infrastructure costs• Decrease periods of unavailability of its business systems
SOLUTIONS• Oracle Exadata• Oracle Database• Oracle Financials • Oracle Human Resources• Oracle Assets• Oracle Internet Expenses• Oracle Financials• Oracle Time and Labor
RESULTS• Cut weekly tape backup to five
theminutes, enabling daily backups• Provided real-time reporting for
critical key performance indicators • Enabled users to better keep up with
changing needs of their customers• Cut the number of servers required
and simplified software licensing, resulting in meaningful cost savings
May 2011
Sonus Networks, Inc. Delivers Reliability and Speed with Carrier-Grade IT Infrastructure
CUSTOMER PERSPECTIVE“Our products are crucial to our operator customers’ networks and must have five-nines availability. The combination of Oracle’s Sun Netra servers and Oracle Database enables us to deliver solidly on that requirement.”
Kumar Vishwanathan, Vice President Engineering and Chief Architect
COMPANY OVERVIEW• Pioneer in IP networking serving more than 150 customers in 50
countries and carrying approximately 40% of the world’s long-distance VoIP traffic
• Industry: High Technology• Employees: 940• Revenue: US$227.5 million
CHALLENGES/OPPORTUNITIES• Scale database environment by millions of lines and update
multiple times daily to accommodate the switch reconfiguring to route traffic to the least costly routes
• Maintain rapid throughput during peak loads• Provide customers with server replacements and spares• Integrate financial and human resources systems to reach
maximum efficiency
SOLUTIONS• Sun Netra X4250• Sun Netra T2000• Sun Netra T5220• Oracle Solaris• Oracle Database• Oracle Human Resources• Agile Product Lifecycle Management
RESULTS• Met network operator customers’
needs for reliability and scalability • Enabled the database to scale to
support millions of routing changes while keeping performance high
• Met service-level agreements with low latency and high reliability
• Gained a long shelf life and high level of support for servers
December 2010
SunGard Supports Mission-Critical Business Systems with New Servers and Databases
CUSTOMER PERSPECTIVE“Oracle E-Business Suite Release 12.0.6 running on SPARC Enterprise servers is remarkably stable, reliable, and fast. The Sun SPARC Enterprise servers are invaluable to SunGard availability services and our Oracle E-Business Suite environment.”
Hal Moretto, Director, Database Platforms
COMPANY OVERVIEW• Provides software and processing solutions for financial
services, higher education, and public sector organizations• Industry: High Technology• Employees: 20,000 • Revenue: US$5 billion
CHALLENGES/OPPORTUNITIES• Provide highly available and reliable system to support mission-
critical applications, even during maintenance and upgrades• Reduce hardware and software costs associated with
supporting various systems• Make the online store available 24/7 for channel partners
around the world selling SunGard’s products and services
SOLUTIONS• SPARC Enterprise M5000• SPARC Enterprise T5440• SPARC Enterprise T5220• SPARC T3• Sun Netra T2000 • Oracle Solaris• Oracle E-Business Suite Release 12.0.6• Oracle Database• Oracle Enterprise Manager
RESULTS• Delivered 99.999% availability to
operate mission-critical systems• Supported customer-facing
solutions• Provided channel partners with
reliable online ordering• Cut hardware and software costs by
70%
October 2011
Sungshin Women’s University EnhancesSecurity While Ensuring High System Performance
CUSTOMER PERSPECTIVE“From an IT perspective, the greatest benefit of Oracle’s security solutions is that we don’t have to go through trial and error—the solutions work.”
Lee Seungwon, Manager, Computer Information Operation Team
COMPANY OVERVIEW• South Korean university offering courses designed to foster
leadership and vision in women • Industry: Education and Research• Employees: 680
CHALLENGES/OPPORTUNITIES• Strengthen the security of its Oracle database management
system, which stores student and other university information• Comply with new information protection regulations• Ensure security solutions do not impact on the performance of
the Oracle database and university systems to enable students and academic staff to work as normal
• Enhance the collection and storage of data for auditing purposes
SOLUTIONS• Oracle Database• Oracle Database Vault• Oracle Advanced Security• Oracle Audit Vault• Oracle Enterprise Manager• Sun SPARC Enterprise M5000 server • Sun Fire 4800 server
RESULTS• Enabled encryption to take place
without affecting database or system performance, ensuring students could enroll for courses at peak times with ease
• Achieved a less than 5% increase in system loads, compared to pre-encryption levels
• Encrypted 40,000 data instances in less than 10 seconds
August 2010
Tata Teleservices Accelerates Time to Market, Reduces Energy Costs by 45%
CUSTOMER PERSPECTIVE“The total Sun suite has provided us with better manageability and we are looking forward to further engagement with Oracle on new innovations that support a real-time environment.”
Rajesh Gandhi, General Manager
COMPANY OVERVIEW• Indian telecommunications company with more than 88 million
subscribers and 3,000 retail outlets• Industry: Communications• Employees: 9,500
CHALLENGES/OPPORTUNITIES• Consolidate a patchwork of systems and servers from IBM, HP,
and Sun that had become complicated to manage and took up too much space
• Reduce the cost of other technologies, including database infrastructure
SOLUTIONS• Sun Blade 6000 Chassis • Sun Blade T6320 Server Module• Oracle Solaris • Sun Storage 7110 System• Oracle Identity Manager • Oracle OpenSSO • Oracle GlassFish Server• Oracle Directory Server Enterprise Edition
RESULTS• Delivered stable IT platform for
business growth• Provided 24-hour service, whether
customers are speaking to call center agents, downloading new services, or making cell phone calls
• Replaced a 10-person manual operation with a system that automates up to 250 provisioning and de-provisioning requests daily
• Reduced energy consumption by 45%
March 2011
Therap Services Builds Foundation for its Health Services Documentation Solution
CUSTOMER PERSPECTIVE“Our clients in the social enterprise and health services sectors demand high levels of availability and security from our documentation solution because of the stringent regulatory and security requirements they face. Oracle Database and Oracle’s Sun Fire servers enable us to deliver on these requirements, while ensuring the scalability we need to continue to support our rapid growth.”
Richard Robbins, Chief Executive Officer
COMPANY OVERVIEW• Web-based service with an integrated solution that automates
documentation needs of agencies providing support to people with disabilities
• Industry: Professional Services• Employees: 100
CHALLENGES/OPPORTUNITIES• Ensure a secure and highly available foundation for the
company’s Web-based health services documentation solution to ensure compliance with customer requirements and government regulations, such as the Health Insurance Portability and Accountability Act (HIPPA)
• Ensure IT scalability to support rapid growth, as the company has doubled in revenue annually in recent years
SOLUTIONS• Sun Fire X2270 M2• Sun Fire X4270 M2• Sun Fire X4470• Oracle Database Enterprise Edition 11g• Oracle GoldenGate
RESULTS• Enabled high levels of security and
reliability required by agencies• Stored more than 1 million records
without strain on the system
June 2011
Time is Money Billing Systems Realizes 99.5% Uptime with Virtualized Environment
CUSTOMER PERSPECTIVE“Knowing the amount of revenue at stake for our customers as well as our reputation in the industry, we had to design our service from the ground up to be scalable and extremely reliable. In our minds, the only solution was to install Oracle’s Sun Fire servers, which have the reputation of being very solid machines, and they have not disappointed us.”
Michael Bluestein, Chief Executive Officer
COMPANY OVERVIEW• Helps professionals to capture their mobile time effortlessly and
securely• Industry: Professional Services• Employees: 4
CHALLENGES/OPPORTUNITIES• Deploy a reliable, high performance technology infrastructure to
support the company’s Time is Money Billing System service, which enables professionals like lawyers and accountants to accurately track billable hours spent while working on mobile devices
• Ensure that the system stays up and running so that the company’s customers do not lose revenue opportunities
• Enable the company to remotely manage and support servers placed in clients’ firms
SOLUTIONS• Sun Fire X4100• Sun Fire X4140• Sun Fire X4150• Sun Fire V20z• Oracle VM VirtualBox• Oracle Integrated Lights Out Manager
RESULTS• Virtualized the environment to
consolidate six servers on one box• Achieved approximately 45% in cost
savings by virtualizing several production servers onto one box
September 2011
TIM w.e. Ensures Competitive Edge with Real-Time Analysis of Marketing Campaigns
CUSTOMER PERSPECTIVE“The highly competitive communications industry in which we operate demands a robust, flexible, and scalable IT infrastructure with the ability to ensure around-the-clock availability and support real-time analysis of thousands of daily transactions. Oracle Exadata Database Machine makes this possible. Support from the Oracle Portugal team has also been critical to our success.”
Paulo Salgado, Chief Technology Officer and Chief Operating Officer
COMPANY OVERVIEW• Portuguese provider of interactive digital services for marketing,
entertainment, and payments to global mobile operators, media groups, marketing and advertising agencies, and consumers
• Industry: Media & Entertainment• Employees: 300• Revenue: US$132 million
CHALLENGES/OPPORTUNITIES• Process thousands of digital transactions per day in real time• Analyze data, obtain backup information for real-time decision-
making, and reduce report delivery time, obtaining fast, simple and rigorous analysis of the life cycle and value of each client
• Connect more than 280 mobile communications carriers to more than 3 billion mobile phone users throughout the world
• Establish an IT infrastructure capable of supporting the company’s around-the-clock operations to maximize future growth potential
SOLUTIONS• Oracle Database 11g• Oracle Exadata Database Machine
RESULTS• Increased query response speed and
cut evaluation processes • Improved efficiency of 150 internal
users and 60 external partners
May 2011
Universidad Autónoma de Occidente Automates Administrative Procedures
CUSTOMER PERSPECTIVE“We can always rely on Oracle’s Sun SPARC Enterprise servers for information processing. They never crash; they’re totally secure; and they provide excellent cost benefits to the university.”
Jorge Ernesto Peñaloza, Director of Technology Division
COMPANY OVERVIEW• Private institution of higher education in Columbia integrating
teaching, research, and outreach with an international perspective for 7,946 students
• Industry: Education & Research• Employees: 1,200 • Revenue: US$25 million
CHALLENGES/OPPORTUNITIES• Establish an IT infrastructure and acquire new tools to
accommodate rapid growth of the student body as well as program expansion
• Enable students to select courses, access content, and secure campus-related information from their personal computers
• Update hardware and software to reach goals for system and process efficiency
• Safely secure data for more than 10,000 users
SOLUTIONS• Sun SPARC Enterprise T5120• Oracle Solaris• StorageTek LTO• Oracle Portal• Oracle Database, Enterprise Edition • Oracle Real Application Clusters
RESULTS• Achieved nearly 100% availability for
the administrative and academic databases, and Web site that serves students, faculty, and administration
• Achieved 99.98% availability for the database used to provide data to the portal, intranet, and Web site
• Delivered virtual access to content for students, faculty, researchers, and the general public
April 2011
University of Central Florida Keeps Pace with Growth, Streamlines Academic Administration
COMPANY OVERVIEW• An academic and research leader, educating 53,500 students
on its main campus and 11 regional campuses throughout Central Florida
• Industry: Education & Research• Employees: 10,350
CHALLENGES/OPPORTUNITIES• Keep pace with that growth is the top priority of UCF’s IT
administrators, who each year must contend with several critical traffic spikes
• Stay far ahead of users’ behavior, which has shown a growing preference for Web-enabled portals and self-service options over filling out papers and standing in line.
SOLUTIONS• Oracle Database 11g• PeopleSoft Enterprise campus solutions• PeopleSoft Enterprise applications• Oracle Advanced Customer Services• Oracle Solaris OS• Sun Fire X4600 M2 server• Sun SPARC Enterprise T-Series servers• Sun SPARC Enterprise M-Series servers
RESULTS• Achieved reliable access for more
than 50,000 students, faculty, and staff during the busiest days of the academic year
• Gave users an array of self-service and Web options that freed them from long lines and paperwork
• Managed 25% percent growth over 10 years despite budget decreases and with minimal staffing changes
September 2010
CUSTOMER PERSPECTIVE“The tremendous growth we’ve been able to manage wouldn’t have been possible without the vision of our IT staff and the Oracle and Sun products helping realize that vision.”
Bob Yanckello, Chief Technology Officer
U.S. Air Force Capabilities Integration Environment (CIE) Utilizes Virtualization
COMPANY OVERVIEW• Service provider that facilitates the development and testing of
software applications in various development and test environments prior to production for the U.S. Air Force
• Industry: Public Sector• Employees: 45
CHALLENGES/OPPORTUNITIES• Pursue a virtualization strategy that will enable the CIE to
continue to serve a rapidly growing customer base, which has doubled annually since 2003
• Ensure a highly scalable, reliable, and cost-effective IT environment to fulfill CIE’s mission of serving as the development and testing environment for combat support mission software for the USAF
• Conserve datacenter floor space, power, and cooling
SOLUTIONS• Oracle Solaris• Sun SPARC Enterprise T5240 Server• Sun SPARC Enterprise M5000• Oracle Database• Oracle Application Server• Oracle WebLogic Server• Oracle E-Business Suite
RESULTS• Reduced rack space by achieving
consolidation ratios as high as 13:1• Decreased server deployment time
by more than 90% with VMs• Cut datacenter power consumption
by more than 25% and reclaimed nearly 50% of datacenter floor space
• Consolidated, isolated, and protected dozens of applications on a single server
• Provided a better level of service at lower cost
• Used Oracle’s Sun SPARC Enterprise servers to save space as they draw about one-fifth the power of other servers
• Enabled compression on CIE’s Oracle Databases for reduced physical storage utilization using Oracle Solaris ZFS, resulting in 3:1 space savings
November 2010
Verizon Wireless Eliminates 15 Million Paper Bills to Save 1.8 Million Pounds of Paper
CUSTOMER PERSPECTIVE“Oracle E-Billing Manager helps us regulate costs and deliver on our commitment to the environment.”
Damodaram Bashyam, Director of IT
COMPANY OVERVIEW• One of the leading wireless voice and data providers in the
United States, serving approximately 87.7 million customers• Industry: Communications• Employees: More than 82,000• Revenue: US$63.4 billion
CHALLENGES/OPPORTUNITIES• Create a more positive customer experience—which is vital to
success in the competitive communications industry—while reducing the company’s impact on the environment
• Drive paperless billing adoptionm reduce paper usage and costs• Reduce data center space and energy use
SOLUTIONS• Oracle Self-Service E-Billing• Oracle Database• Oracle Real Application Clusters• Oracle Active Data Guard• Oracle Advanced Compression• Oracle Automatic Storage Management • Oracle Application Server• Oracle WebLogic Server 10.3• Sun Identity Manager• Sun Netra T2000 Server• Sun SPARC Enterprise Servers (M5000 and T5240)
RESULTS• Eliminated 7.5 million paper bills each
month, saving 1.8 million pounds of paper, 3,326 tons of trees, and 20 million gallons of water
• Saved approximately US$48M annually in printing and mailing costs
• Realized an 80% adoption rate of summary bills
• Achieved a one-time cost savings of US$6M by consolidating database and server infrastructure to help reduce datacenter space and power usage for the Verizonwireless.com online suite of applications alone.
March 2011
VIVA Uses Business Intelligence to Build Growing Base of Mobile Customers
CUSTOMER PERSPECTIVE“We chose Oracle Business Intelligence and Oracle Exadata Database Machine because they offer us the highest integration of hardware and software for providing outstanding cellular communication services.”
Arnold Ali Cender, Data Warehouse and Business Intelligence Project Manager
COMPANY OVERVIEW• Cellular communications provider that operates the most
advanced Third-Generation (3G) and high speed downlink packet access (HSDPA) network in Kuwait
• Industry: Communications• Employees: 500
CHALLENGES/OPPORTUNITIES• Establish operations rapidly in the growing Kuwait mobile
telecommunications market with high market saturation and two providers already established
• Build a data warehouse and business intelligence (BI) platform that delivers accurate, complete, and up-to-date intelligence information companywide
• Avoid manual retrieval and processing of information to eliminate errors, save money, and conserve employee time
SOLUTIONS• Oracle Business Intelligence Enterprise Edition• Oracle Exadata Database Machine• Oracle Exadata Storage Server
RESULTS• Established BI across sources to
achieve 20% market share• Ensured that the platform will scale
to meet the company’s needs• Managed 1 million customers and 60
million call data records per day• Developed a data mart with 1,000
key performance indicators
September 2011
WIND Hellas Drives Competitive Advantage with Agile, Customer-Centric Business
CUSTOMER PERSPECTIVE“Oracle’s comprehensive Siebel suite and powerful, scale-out middleware enabled us to build the only end-to-end integrated campaign environment in the Greek communications industry, from initial segmentation to automated fulfullment of the customer offer.”
Christos Georgiou, Director of Decision Support and Customer Relationship Management Systems
COMPANY OVERVIEW• Leading alternative communications providers and sole
convergent operator in Greece with 5.5 million customers, 400 retail stores, and a 30% share of the alternative markets
• Industry: Communications• Employees: 1,580• Revenue: US$1.47 billion
CHALLENGES/OPPORTUNITIES• Maximize cross- and up-selling opportunities by gaining a single
view of customers from WIND and acquired companies• Improve campaign success rates, cut provisioning time for new
communications services, and enhance customer support while cutting overhead
• Build and adapt process flows across heterogeneous back-office systems rapidly and inexpensively to make new service options available to customers and meet regulatory needs
• Simplify management across IT stack and minimize downtime or performance issues in a critical, client-facing environment
SOLUTIONS• Siebel Communications, Media, and Energy• Siebel Contact Center• Oracle Marketing Analytics• Sun SPARC Enterprise M9000, M5000, M4000• Sun Netra T2000
RESULTS• Consolidated client records from
acquisitions• Leveraged Siebel sales force
automation to optimize management of major corporate accounts
• Managed complete loyalty program lifecycle from member enrollment to point accrual and redemption
January 2011
Yuntaa Increases Reliability for Online File Storage by 70% While Reducing Staff Costs
COMPANY OVERVIEW• A Belgian Web 2.0 platform where users from around the world
can store, manage, and share a variety of digital files• Industry: High Technology • Employees: 20• Revenue: US$3.16 million
CHALLENGES/OPPORTUNITIES• Support the Web 2.0 platform’s mission-critical online storage,
security, and backup needs• Build a scalable hardware solution to accommodate the growing
volume of user-generated content stored on the company’s public Web 2.0 platform, and within budget
• Ensure tight integration with Oracle Database and handle a variety of OS and CPU architectures
• Transition from using off-the-shelf solutions highly customized storage, management, and security infrastructures
SOLUTIONS• Oracle Database 11g• Sun SPARC Enterprise M4000 Server• Sun Blade 6000 Modular System• Sun Blade X6250 Server Module• Sun Blade 6000 Chassis• Sun StorageTek SL500 Tape Library• Sun Solaris 10
RESULTS• Replaced massive hardware clusters
with more reliable, scalable systems• Cut cost of ownership by running
different OS’s on a single chassis• Eliminated lost or mishandled files
and ensured customers’ stored documents are safe from data loss
• Increased flexibility of offering with full integration of databases
• Cut resources required to maintain infrastructure, saving US$263,227
May 2010
CUSTOMER PERSPECTIVE“We chose Oracle’s Sun servers and storage because they provide the excellent scalability, reliability, integrity, and innovation that our customers expect from us.”
Andy Barrett, Chief Technology Officer
